The Kano method1 was used in order to determine the benchmark requirements of an educational web portal. A comprehensive list of possible specifications for an educational portal was constructed by examining the characteristics of educational portals globally. This information was used to develop a questionnaire in accordance with the Kano method. A number of hand-picked expert users were asked to answer the questionnaire. The results obtained from these questionnaires were used to categorize the importance of each component of a web portal as a “one-dimensional”2 , “must-be”3 or “attractive”4 requirement. The components categorized as “must-be” requirements were used to generate the benchmark of the minimum specifications of an educational web portal. Copyright / Dissertation (MEd)--University of Pretoria, 2008. / Curriculum Studies / MEd / Unrestricted

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This study was an analysis of the hiring procedures and job requirements for beginning clerical workers in selected firms in Belton and Temple, Texas. The study specifically attempted to determine the minimum employment standards for clerical workers and to determine the procedures used in screening applicants for employment.

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In today's world of global software teams, managing members from multiple countries and cultures adds to an already complex mix of software productivity issues. While software team compositions have been researched based on tasks, personality, and role descriptions, few models exist to help software project managers reason about software teams with respect to culture. As more culturally diverse teams develop software products, software project managers need to manage teams based on cultural factors that will inevitably arise. This research examines the effect of culture on software project team management, and its impacts on software productivity, especially as it pertains to requirements engineering tasks. The main objective is to investigate how individuals from different cultures work together in software development projects, and to use that understanding to formulate a model for reasoning about key cultural factors. Communication is a critical part of software project team effectiveness. Hence, this research examines how cultural factors (e.g., language, attitudes, roles, social organization, and time) affect the communication process in software development projects. Based on an initial survey of multicultural teams, this research examines some of the issues that arise from diverse teams working together. The survey results led to language and attitudes as dominant aspects of communication that impact software productivity. Time, roles, and social organization also had considerable influence from the preliminary results. From these results, the research approach was refined and more specific survey instruments were designed to aid in identifying the critical factors that impact software productivity. The results of the second set of the surveys showed that various cultures have different attitudes and behaviors, which in turn have distinct impacts on productivity in terms of more rework and delay. Furthermore, multicultural teams have miscommunication issues with respect to differences in languages, attitudes, roles, time, and social organization. The effect of some cultural factors on communication and productivity vary from culture to culture. Based on the results of the surveys, a model for Multicultural Software Project Team Management is described. This model was substantiated with further surveys using software professionals with experience working on multicultural teams. / Ph. D.