中小型台商企業十餘年來一歨一腳印,在大陸總體經濟,社會及政治環境尚未成熟之際,身先士卒,孤身深入大陸打拼,一路走來披荊斬棘,愈挫愈勇,打落牙齒和血吞,三折肱而成良醫,從數百人至今數千人的工廠,也能亂中有序,管理日漸成熟. 數年前在無數台商與部分港商無數次的折衝與無私奉獻下,大陸總體經濟,社會及政治環境已日臻成熟而穩定.也因此吸引大批歐美大廠及台灣中大型企業大規模或擴廠或垂直整合,而內資企業在台資企業與港資企業的技術引導與政府大力協助下,快速瓜分中小型台商企業有限的市場資源與人力資源,而在中小型台商企業技術資源積累不易情況下,發展空間遭受嚴重的內外夾擊. 現今不確定時代的衝擊與微利時代再次悄悄的來臨,中小型台商企業再次面臨十餘年前產業外移大陸前的競爭困境,有幸的是中小型台商企業已積累了一定的資源與實力.然而,中小型台商企業究竟應如何提升總體競爭力以因應目前及未來日益嚴苛的內外在經營環境? 本研究從個人多年來實際輔導大陸地區中小型台商企業所積累之經驗及持續對於中小型台商企業內外在經營環境之觀察中,藉助在科技管理研究所EMBA三年來所受嚴謹的邏輯思維及個案研究中,進行反思與整理,並輔以國內外中大型企業流程再造工程(BPR)案例探討及流程再造工程(BPR)理論探討,歸納出中小型台商企業在面對目前及未來嚴苛挑戰之可能因應之道.研究發現: 一、 經由實際輔導中小型台商經驗及觀察其內外在經營環境之演化,並藉由SWOT分析, 流程再造工程(BPR),將有助於提升其總體競爭力. 二、 歐美企業與台商企業民族性不同,因此在流程再造工程導入方法論上存在高度差異. 三、 中大型企業與中小型企業組織規模不同,在流程再造工程導入方法論上存在高度差異. 四、 不同型態的中小型台商企業受限於企業文化及組織氛圍,企業主的經營理念及管理風格,管理團隊之管理素質與溝通及執行能力,甚至行業特性等,都將對於在應用流程再造工程(BPR)方法論上,存在高度差異. 流程再造工程(BPR)如何應用於中小型台商企業?本研究藉助修正歐美企業與大型台商企業對於流程再造方法論之應用,與根據以往之實務經驗及案例之描述與分析,試圖整理出一套對於中小型台商企業有用之流程再造工程(BPR)實用性架構. 流程再造工程(BPR)之應用,對於中小型台商企業間,存在高度差異性,本研究亦試圖從過去協助多家企業,規劃與導入流程再造工程之實務中,歸納及整理出一套,對於不同型態中小型台商企業在導入流程再造工程時,可以參考之實用性架構,已上種種僅希望對於中小型台商企業之未來競爭力有所助益. / For over the past ten more years, Taiwan’s small and medium-sized enterprises (SMEs) had been struggling with immature business environment in China, whatever on the aspects of macro economy, sociality or politics. However, the significant achievement that Taiwan’s SMEs had established in China is undoubtedly hard to be ignored. Thanks to early contribution of Taiwan’s SMEs and some Hong Kong’s companies, China has progressed step by step in all respects. Therefore, China attracts further capital injection from large-scale multinational companies and Taiwan big companies for the purpose of investment, factory expansion or business vertical consolidation. In addition, because of the full support of China government and the know-how transfer from Taiwan and Hong Kong’s enterprises, China’s companies have also grown to begin capturing most of the market and human resources originally owned by Taiwan’s SMEs. Thus, Taiwan’s SMEs have begun to face the survival challenges due to the severe market competition and easy to be copied technology resources that they have. In reflection of aforementioned uncertainty and squeezed profit in the current business environment, Taiwan’s SMEs in China are suffering the threat again, which is similar to the same situation when they were forced to move their business into China ten more years ago, or even worse. Fortunately, Taiwan’s SMEs in China have accumulated a certain capital and resources，which are solid enough to help them overcome the difficulties gradually. However, Taiwan SMEs still need to think and defend against a looming problem, i.e. how to enhance their overall competitiveness in order to face current and future more stringent business environment. This dissertation is issued based upon 1) my personal practical and consulting experiences at Taiwan’s SMEs in China, 2) continuous observation about the internal and external business environment faced by Taiwan’s SMEs in China, 3) the learning methodology and results of EMBA course, 4) deliberation upon the implementation of Business Process Reengineering (BPR) theory at medium to large scale international and local companies. And according to my practical experience and many years of observation in China, I have summarized my research results from four dimensions as follows: 1. By way of SWOT analysis, it is found that the implementation of BPR theory is indeed able to help enhance overall competitiveness of Taiwan’s SMEs in China. 2. Due to cultural and national difference, there is high difference existing between western multinational and Taiwan’s companies in the implementation of BPR theory. 3. Due to economic scale difference, there is high difference existing between large and small to medium companies in the implementation of BPR theory. 4. Even for the SMEs as a whole, there is still high difference existing in implementing the BPR theory among different small to medium sized companies, which are due to the difference in the quality and style of management, communication and execution effectiveness of the organization, and corporate culture and industry characteristics of the company itself, etc. Through different case study analysis, the paper is intended to modify the current BPR theory applied at large scale western and Taiwan companies, and help to establish a concrete proposal to benefit different Taiwan’s SMEs in China. Finally, I sincerely hope that the paper could give Taiwan’s SMEs in China a practical reference guide and help them enhance their overall competitiveness in the future.

台灣模具產業具有交期短、品質好、價格具有競爭力、製程安排彈性大等優勢，因此在高科技產業供應鍊中扮演關鍵性的角色。唯近年來，台灣許多高科技產業的外移，造成模具業產值最近連續三年呈現下降與核心技術外流，成為模具業所面臨的嚴重考驗。如何留住核心技術人才，加強研發新的關鍵技術並將研發成果取得智慧財產權相關法律保護，並以必要的組織、制度、人才、措施等妥善加以管理，已經成為模具業以及關連高科技產業必須面對的重要課題之一。 本研究以策略管理的角度切入，探討由策略前提所形成之策略，與智慧財產權管理實際運作下，對「台灣模具業及其關連高科技產業的智慧財產權管理發展現況及當前問題」提出適當建議與解決之道。 研究對象為台灣五家經營績效良好之模具業者及關連高科技業者。模具業者包含金屬沖壓、塑膠射出成型、與壓鑄模具業者；關連高科技業者則包含連接器、筆記型電腦、與行動電話業者。其中三家模具業者尚未擁有專利保護，而兩家關連高科技業者之專利保護已有相當成效。本研究主要發現如下： 一、不同的企業規模，對改善技術能力作法有其差異： （一）共同研發新技術：中小企業傾向與國內研發機構共同研發，並取得新技術之全部或部份智慧財產權或取得授權使用新技術；大型企業則傾向自行研發為主。 （二）自國外引進新技術：中小企業傾向委託財團法人或智財科技服務公司從技術先進國家引進技術；大型企業則傾向自行引進技術為主。 （三）向技術相對落後國家移轉技術方面： 1.中小企業傾向透過財團法人或智財科技服務公司之協助移轉技術，對於較單純之案件可自行為之。 2.大型企業可自行為之或採上述方法，委託專業之單位或公司為之。 3.台灣企業對大陸投資之子公司，大部分並未針對技術移轉收取權利金，僅由子公司之獲利盈餘分配取得回饋，尤以持股比例較大者最為普遍。 二、國內模具業及關連高科技產業智慧財產權管理現況為： （一）制定「營業秘密管理辦法」，規範各業務或利害關係人之營業秘密保護要項： 1.影響製造精度之技術 2.訪客參訪流程與動線 3.與供應商相關之營業秘密 4.顧客之營業秘密 5.矯正預防措施單 （二）制訂「專門技術管理辦法」，加強專門技術保護 1.規範「提案改善制度」 2.培養技術專家 3.掌握專門技術人力資源，塑造： （1）尊重專業 （2）對等報酬 （3）生涯規劃等制度完善之企業文化。 （三）專利管理制度： 1.建立提案與獎勵制度： 對創新提案、申請專利、專利核准、與達成技術移轉等階段均核發獎金，以鼓勵員工技術創新。 2.專利維護： 對專利佈局同時重質與量之提升，專利權之維護，則以成本效益為主要考量，以具市場價值者為優先申請與維護對象。 （四）技術授權考量有二： 1.視技術生命週期採行不同之授權策略，如導入與成長期採技術引進、成熟期採交互授權、衰退期技術則對外移轉。 2.以對子公司持股比例，調整技術移轉之權利金分配，持股較高則以盈餘分配取代權利金，持股較低則傾向依市場機制收取權利金。 由本研究之策略意涵得知，個案公司目前所採行之策略，均能適當地反映出其目前所處環境。如鴻海精密以綿密之專利佈局保護其技術，鉅祥、竣盟、谷崧則實施營業秘密與專門技術管理，神達機構則是專利保護與營業秘密管理兼具。 由此可知，模具業及關連高科技產業之智慧財產權管理作法具有多種不同之形式，專利保護並非模具業與關連高科技產業智慧財產權管理之唯一解答。尤其對中小企業而言，注重營業秘密與專門技術保護，塑造良好的企業文化、工作環境，設計合理對等報酬、制度完備的人力資源管理措施，亦不失為智慧財產權管理的良好解決方案之一。 目前大型之關連高科技企業非常重視智慧財產權，並已發展出一套以專利保護為主軸的管理制度。展望未來，模具業與關連高科技產業之連動性將逐漸加深，模具業者今後亦必須加快建立智慧財產權管理制度之腳步。 / Taiwan's mold & die industry plays a very important role of the supply chain for the high-tech industry around the world due to its advantages of short delivery time, good quality, competitive price and production flexibility, etc. However, in recent years, the continuing migration of the high-tech industry is resulting in production decreases and movement of core technology out of Taiwan. How should we keep the core technology, human and financial resources left in Taiwan; what can be done to strengthen research and development (R & D) on new and core technology; how can the core technology be protected by patents managed by a sever system. This is a matter of great urgency and an important issue that Taiwan’s mold & die industry and its related high-tech industry are facing. In view of the above, this study offers Taiwan's mold & die industry and its related high-tech industry some suggestions and solutions for the problems that they faced, based on their current Intellectual Property Rights (IPR) management development situation. This study was researched from the strategy management view and included five (5) outstanding mold & die manufacturers and their related high-tech companies in Taiwan. These mold & die manufacturers are in the metal stamping die, plastic injection mold and die casting mold industries; these high-tech companies are in the connectors, notebook computer and cellular phone (telecommunication) industries. Three of the companies, the mold & die manufacturers, do not hold any patents, while the other two high-tech companies are well protected by their patents. The main finding of this research is as follows: 1.The strategy of technical improvement for companies of various sizes is different: 1) R & D for new technology- Small and medium companies prefer to cooperate with other local R & D institutes in developing, researching, and obtaining full or partial intellectual property rights protection; or obtaining the rights to use the new technology (invention). On the other hand, large companies tend to do the R & D in-house. 2) Technology transfer from overseas– Small and medium companies prefer to transfer the technology from high-tech orientated countries through local R&D institutes or an IPR service provider. However, large companies prefer to transfer the new technology by themselves. 3) Technology transfer to developing countries– (1) Small and medium companies tend to transfer the technology to developing countries through local R&D institutes or IPR service provider except in the case of simple projects. (2) Large companies tend to transfer their technology out by themselves or through a professional agency. 2.The IPR management situation of Taiwan’s mold & die industry and its related high-tech industries– 1) Establish “Trade Secret Management Regulations” to prevent the following trade secrets from being disclosed: (1) Technology that will influence the accuracy of machining. (1)-1 On site know-how – Limiting the visitors touring sensitive areas. (1)-2 Trade secrets of suppliers. (1)-3 Trade secrets of customers. (1)-4 Corrective action reports. 2) Establish “ Know-how Management Regulations” to: (1) Regulate “Proposal improvement systems” (2) Train and develop technical specialists (3) Retaining knowledgeable human resources by (3)-1 Professional appreciation (respect) (3)-2 Equal award (return) (3)-3 Good and complete system, employees’ career planning and enterprise culture. 3) IPR management system: (1) Establish a proposal and reward system: Encourage employees’ technology inventions by rewarding them for their proposals, applications, and completion of technical transfer for IPR. (2) Patent protection: Consider not only the number of patents, but also the quality of patents. 4) Technology transfer policy Different policy for different technique life cycle. From this research, we realized that companies apply different strategies in response to their recent situation. For example, “Hong Hai” is applying the practice of IPR management in protecting his technology; G-Shank, Giant Union and Coxon are applying the practice of trade secret and know-how management; MiTac is applying the practice of both IPR management and trade secret management. From the above, we also realize that patent protection is not the only solution for IPR management in the mold & die industry and it’s related high-tech industries. Trade secret management and know-how protection, a good corporate culture, good business and human resource management, an improved working environment, reasonable and rewarding work are also the major solutions for IPR management. For the time being, large high-tech companies highly respect IPR and have developed a good management system, especially for patent protection. Therefore, due to the close relationship between the mold & die industry and high-tech industries, speeding up the development of IPR management becomes an urgent issue for the mold & die industry.