本研究旨在瞭解當前國民中、小學教師領導以及教師工作滿意度之現況，並探討教師領導與教師工作滿意度間之相關情形。根據文獻探討及相關實證研究所得之結果設計問卷，進行問卷調查，再將所得之數據以描述性統計、獨立樣本t檢定、單因子變異數分析、積差相關以及逐步多元回歸等統計方法進行分析與討論。 本研究以新北市國民中、小學教師為研究對象，編製「教師領導與教師工作滿意度調查問卷」進行調查，有效樣本共計424份。所得結果如下： 一、 新北市國民中、小學教師對教師領導的覺知情形屬中上程度。 二、 新北市國民中、小學教師之工作滿意度屬中上程度。 三、 新北市國民中、小學教師對「教師領導」的覺知情形因背景變項之不同，在部分向度上有顯著差異。 四、 新北市國民中、小學教師之工作滿意度情形因背景變項之不同，在部分向度上有顯著差異。 五、 新北市國民中、小學教師之教師領導情形對教師工作滿意度具預測力，其中又以「行政支持」、「平行領導」、「學習社群」及「決策參與」較具預測力。 最後，根據本研究所得之結果提出建議，作為教育主管機關、學校行政人員以及未來相關研究之參考。 / The purpose of the study is to understand the general situation and correlation of teacher leadership and teacher job satisfaction perceived by elementary school and junior high school teachers in Taiwan. Descriptive statistics, T-test, ANOVA, product-moment correlation, and stepwise multiple regression analysis were employed to analyze the data gathered by means of Teacher Leadership and Teacher Job Satisfaction Questionnaire generated from related literature review. Teacher Leadership and Teacher Job Satisfaction Questionnaire was utilized to investigate elementary school and junior high school teachers in New Taipei City, and 424 effective questionnaires were completed. Major findings are as following: 1. The entire performance of teacher leadership perceived by elementary school and junior high school teachers in New Taipei City is at middle-high degree. 2. The entire performance of teacher job satisfaction perceived by elementary school and junior high school teachers in New Taipei City is at middle-high degree. 3. Teacher leadership perceived by elementary school and junior high school teachers in New Taipei City shows significant difference in some dimensions in certain demographic levels. 4. Teacher job satisfaction perceived by elementary school and junior high school teachers in New Taipei City shows significant difference in some dimensions in certain demographic levels. 5. Teacher leadership perceived by elementary school and junior high school teachers in New Taipei City is predictive of perceived teacher job satisfaction. Support from administration, parallel leadership, professional learning community, and participative decision making are the most powerful predictors of teacher job satisfaction. Finally, suggestions were madefor education administration, school leaders like principals and researcher interested in further studies to follow.

本研究旨在探討臺北市公立國民小學教師兼任行政職務角色壓力與工作滿意度的現況與關係，以及不同背景變項的教師對二者的知覺差異，並根據研究結果提出降低其角色壓力，增加工作滿意度之建議。研究採用文獻分析與問卷調查法，以臺北市松山區公立國民小學教師兼任行政職務人員為研究對象，研究者自編的「臺北市公立國民小學教師之角色壓力與工作滿意度相關性研究問卷」為研究工具，對教師兼任行政職務計發出100份問卷，回收89份，有效問卷81份，回收率81％；另對一般教師隨機發出120份問卷，回收118份，有效問卷113份，回收率94.17％，以進行比較。資料分析採用描述性統計、獨立樣本t考驗、單因子變異數分析、皮爾遜積差相關、最小顯著差異法等統計方法。 本研究獲得以下結論： 一、臺北市松山區公立國民小學教師兼任行政職務的整體角色壓力為中等程度，以「角色量的過度負荷」最高，「角色模糊」最低。 二、不同背景變項「性別」、「年資」、「學校規模」下，整體角色壓力具有顯著差異。 三、臺北市松山區公立國民小學教師兼任行政職務的工作滿意度為中等程度以上，以「人際關係」滿意度最高，「薪資待遇」最低。 四、不同背景變項僅「學校規模」下，在整體工作滿意度具有顯著差異。 五、角色壓力與工作滿意度之間呈現顯著負相關。 六、臺北市松山區公立國民小學教師兼任行政職務與一般教師的角色壓力具有顯著差異，在工作滿意度則未具顯著差異。 / This study aimed to explore the current status of the satisfaction of public elementary school teachers in Taipei concurrently holding an administration job with their jobs and the relationships. Also the differences in perception of satisfaction among teachers of different backgrounds were discussed. According to the results of this study, some suggestions were proposed to reduce their stress and increase their satisfaction with their jobs. The methods adopted by this study included document analysis and questionnaire survey. The research subjects were the public elementary school teachers in Songshan District, Taipei City concurrently holding an administration job. And the research tool was the “Role Stress and Job Satisfaction Questionnaire for Public Elementary School Teachers in Taipei” developed by the researcher. 100 questionnaires were sent to teachers concurrently holding an administration job and 89 were retrieved, among which, 81 were valid. The response rate was 81%. In addition, 120 questionnaires were randomly sent to general teachers and 118 were retrieved, among which 113 were valid. The response rate was 94.17%. They were used for comparison. For data analyses, the statistical methods adopted included descriptive statistics, independent sample t test, ANOVA, Pearson product-moment correlation, least significant difference test, etc. The conclusions of this study are: 1. The overall role stress perceived by the public elementary school teachers in Songshan District, Taipei City concurrently holding an administration job was moderate. The highest stress they perceived was the stress from “overload from their roles” while the lowest was the stress from “roles being vague”. 2. The overall role stresss perceived by the teachers of different “gender”, “seniority”, and “school scale” were significantly different. 3. The satisfaction of the public elementary school teachers in Songshan District, Taipei with their jobs was above moderate. The highest satisfaction was that with “interpersonal relations” while the lowest was that with “salary”. 4. In the aspect of background variables, the overall job satisfactions were significantly different only among the teachers of different “school scale”. 5. Role stress and job satisfaction were negatively related. 6. The stress perceived by the public elementary school teachers in Songshan District, Taipei was different from that perceived by general teachers. However, their job satisfactions were not significantly different.

二十年前，由於臺灣的經濟發展到最高點、國民工作價值觀改變、教育水準提升等因素，使得國内勞動市場的勞動力短缺。爲了讓台灣經濟的榮景能夠持續，政府開放雇主引進外籍勞工來台工作。自外籍勞工被引進來台之後，我們可由勞委會的統計資料得知，泰國勞工長久以來，是臺灣雇主引進最多的對象；另一方面，透過泰國勞工局的統計我們可以發現，臺灣亦是泰國藍領勞工輸出最多的國家。但這個現象是否代表泰國勞工一直以來就很喜歡或滿意在台的工作呢？因此，本研究選定在台的泰國勞工為研究對象，企圖釐清這個問題。 本研究探討之主題為：一、在台泰國勞工工作滿意度；二、泰國勞工工作滿意度之因素，本研究將以Herzberg的雙因子理論，來測試泰國勞工的滿意之因素；三、泰國勞工跨文化適應與工作滿意度之關係。在研究方法部份，本研究將發放問卷給桃園地區A工廠的泰國勞工，總共發放300份問卷，回收265份的有效樣本。而最後本研究將採用SPSS 12進行分析。 研究結果發現，在台桃園地區泰國勞工的工作滿意度，是在尚可之程度。在影響在台桃園地區泰國勞工工作滿意度之因素的部分，經調查分析結果顯示，有三個因素如：薪資、責任、及公司的政策與行政。在跨文化適應結果顯示，泰國勞工大部份都可以適應在臺灣的生活與工作。而因爲能適應，使得泰國勞工跨文化適應與工作滿意度之間顯示，兩個項目之間沒有任何關係。

台糖公司是國內擁有最大的土地資產的國營事業，就2003年10月台糖而言，仍擁有土地5萬4千公頃，設總管理處及29個分支單位、7家海外分公司，鐵道長928公里，員工5571人。 台糖本以為擁有龐大土地資產不會民營化，惟近幾年的營運狀況並不好，超商、健康食品及美容用品等都不賺錢，幾乎靠著出售土地（或被徵收）的挹注，才掩飾營運赤字。如今面臨為突破營運困境，組織大幅調整的情況下，對員工的工作壓力及工作滿意是否帶來衝擊，影響其適應上的問題，甚至團隊的和諧，進而對組織變革造成阻力，造成提高經營績效的絆腳石等，值得加以深究。 台糖公司於92年10月至93年3月將八大事業部陸續成立運作，其組織由傳統的糖廠組織型態變革為商品行銷的組織型態；同時，在公司的員工尚未作好民營化的心理準備，即進行大幅組織調整其對員工的工作無論是實體環境、內容工作、工作負荷、工作壓力、角色衝突等都會引起其工作滿意質化或量化的影響，正是研究生嘗試探討之動機。 研究對象為台糖之現職員工，研究問卷共發出575份，包括台北、溪湖、虎尾、新營、嘉義、台南、高雄、屏東及台東等地，回收515份，回收率達89.4﹪，其中有效問卷503份，廢卷12份，有效問卷比率為97﹪。 問卷共有 93題，其中84題為測量題，分別為：1、對民營化及公司組織變革認知量表2、工作壓力量表3、工作滿意度量表；另有6題為個人基本資料，包含年齡、婚姻、教育程度、職位、年資、薪資、工作單位及服務地區。 本研究假設有四： 假設一：個人特質在組織變革認知上有顯著性差異。 假設二：個人特質在工作壓力的反應上有顯著性差異。 假設三：個人特質在工作滿意度上有顯著性差異。 假設四：組織變革認知、工作壓力與工作滿意度間有顯著的關聯性存在。 研究顯示，四項假設都得到部分驗證。 依本研究之發現，提供下列建議： 一、 加強民營化宣導工作 二、 建立公司願景目標 三、 加速企業改造 四、 引進專業分割移轉 五、 落實工會溝通 六、 重整敬業精神 本研究係以台灣糖業公司為例，探討員工對組織變革認知與工作壓力、工作滿意之關係，由於時間及取樣上的限制，今後之後續研究，將朝向以下四個面向： 〈一〉 本研究為經濟部所屬國營事業之一，其他如台電公司、中油公司都將面臨不同的經營環境，組織變革的幅度與對員工工作之影響亦隨之迥異，今後，將以不同組織變革結果與員工屬性間有哪些顯著差異，做更深入之探討。 〈二〉 由於影響員工工作滿足的因素很多，本研究僅就工作壓力與組織變革加以探討，今後將就主管領導風格，工作特性，人格特資等變數與工作滿足之關係加以探討。 〈三〉 就企業管理的角度面言，兩岸的大型企業在政經環境不同的差異下，員工對組織變革認知與工作壓力、工作滿足之關聯性是否有顯著差異也是一個頗具研究意義的課題，「寶山鋼鐵公司與中國鋼鐵公司工作滿意與組織變革認知之比較研究」。 〈四〉 就企業國際化而言，目前台電公司與韓國電力公司，中油公司與世界大油公司經營績效之比較，均已有研究案例，今後倘就台糖公司與國際性糖業公司之工作滿意加以比較，對台糖公司邁向國際化將有裨益。 / Taiwan Sugar Corporation (TSC) is the state-owned enterprises which owns the largest land property in Taiwan. Up to 2003 October, TSC has had the land property more than 54 thousand hectares, and in order to take care of them, TSC needs to maintain a huge management system, which includes a front administration office, 29 subordinate divisions, 7 overseas branch companies, and more than 5500 employees. Recently, TSC was not run quite well because almost all of the business operations, such as supermarkets, health food manufacturing and cosmetic industry, did earn no profit. In order to face those strict challenges and break new grounds, TSC has been pursuing a reorganization plan since October 2003 which divides the original hierarchical control system into 8 independent productivity-centered units, and relocates most of its staffs from the traditional sugar manufacturing plants to the new divisions in charge of marketing. Under such circumstances, even though the employees in TSC have never worried about the privatization because the company owns too much land property to be processed, those employees may still feel being hit hard by the changes of job contents, the pressure from working cooperation, and the role conflict during the institutional adaptation process. This paper, therefore, will put focus on those problems, especially on how the problems make any quantitative and qualitative impact on job satisfaction. The analysis includes a research questionnaire which targets on the current employees in TSC. During the research, 575 copies of the questionnaire were mailed to Taipei, SiHu, HuWei, SinYin, JiaYi, TaiNan, Gao, PinDong, TaiDong, etc; and 515copies were replied, 503 copies are statistically effective among them. The questionnaire contains total 93 questions. 84 questions are divided into 3 groups and to test the recognition of privatization and reorganization, the working pressure, and the job satisfaction. The rest 9 questions are designed to investigate the personal information such as age, marriage, education, job position, seniority, working unit and service area. The following 4 hypotheses are developed and partially proved 1. There is critical variation between personal characteristics and the recognition of reorganization. 2. There is critical variation between personal characteristics and the feedback to working pressure. 3. There is critical variation between personal characteristics and job satisfaction. 4. There is critical correlation among the recognition of reorganization, the job satisfaction, and the working pressure. Based on the research findings, this paper provides the following suggestions: 1. Intensifying the publicity of privatization 2. Building the future vision for the company 3. Accelerating the business reengineering 4. Introducing the professional division and transformation 5. Communicating with the labor unions 6. Reeducating the allegiance in working For the advanced research, the following 4 aspects will be focused on: 1. Under the supervision of the Ministry of Economic Affairs, there are total 7 state-owned enterprises, and all are pursuing different kind of reorganization plans. Thus, to analyze how different type of reorganization will create different influences to staff’s personality will be more interesting. 2. Except working pressure and reorganization, many other variables may also have influence on job satisfaction; therefore, the other researches may focus further on the relationship between job satisfaction and leading style, job specification, or personal characteristics. 3. Due to the different political and economical situations, the employee of the state-owned enterprises in Taiwan and Mainland China could have critical variation in the correlation between working pressure, job satisfaction and the recognition of reorganization. As the result, some comparative analyses between Taiwan and Mainland China will add more value to this research. 4. Because some case studies have already compared the effectiveness of Taiwan Power Company to Korea Power Corporation, as well as the efficiency of Chinese Petroleum Corporation to other global petroleum businesses, it may help the globalization of TSC if there will be some comparative study between TSC and other global sugar companies.

本研究之目的為：其一，分析諮商心理師專業認同內涵，發展諮商心理師專業認同量表；其二，瞭解諮商心理師之專業認同與工作滿意度之現況；最後，探究諮商心理師專業認同與工作滿意度之關係與預測力。 本研究以問卷調查法進行，採用「諮商心理師專業認同量表」與「工作滿意度量表」做為研究工具，以立意抽樣的方式選取臺灣地區諮商心理師為研究對象，有效樣本為167份，經以描述性統計、因素分析、Cronbach 信度分析、皮爾遜積差相關分析、t檢定、單因子變異數分析與多元迴歸分析等統計方法進行分析。本研究主要發現如下： 一、「諮商心理師專業認同量表」具有良好信效度，該量表包含「專業知能認同」、「專業理念認同」、「專業倫理認同」與「專業服務認同」等四個因素，共計15題，是可測量諮商心理師專業認同程度之適當工具。 二、整理而言，諮商心理師具有高程度的專業認同，以及中高程度的工作滿意度。 三、諮商心理師專業認同與工作滿意度有顯著相關，而專業認同對工作滿意度有部分預測力，分別為「專業理念認同對工作成就滿意度的預測力」、「專業倫理認同對工作業務滿意度的預測力」與「專業服務認同對於進修管道滿意度的預測力」。 最後，研究者依據研究結果加以討論，並對未來研究與實務工作提出建議。

本研究旨在瞭解臺中市國民小學校長空間領導與教師工作滿意度之現況，並分析不同背景變項之教師在知覺校長空間領導與教師工作滿意度之差異情形，且探討兩者之間的關係，最後藉由校長空間領導對教師工作滿意度進行預測。 本研究採調查研究法，共計抽樣46所，發出576份問卷，回收497份有效問卷，問卷有效率達86.28％。資料處理分別以描述性統計、獨立樣本t檢定、單因子變異數分析、皮爾遜積差相關及多元逐步迴歸分析等統計方式進行統計分析。 本研究獲致以下之結論： 一、臺中市國民小學校長空間領導為中高程度，以「校長以空間規劃營造教育情境」之程度最高，「校長以空間規劃建立社區關係」之程度最低。 二、臺中市國民小學教師對教師工作滿意度為中高程度，以「同僚關係」之程度最高，「校長領導」之程度最低。 三、臺中市國民小學教師，因其性別及服務年資之不同，而有不同的校長空間領導感受，以男性與服務年資11-15 年及21 年(含)以上之教師程度較高。 四、臺中市國民小學教師，因其性別、擔任職務及學校規模之不同，而有不同的教師工作滿意度感受，以男性、擔任主任之教師及學校規模13-30班之教師程度較高。 五、臺中市國民小學校長空間領導與教師工作滿意度有顯著正相關，校長空間領導的情形愈佳，教師工作滿意度也愈高。 六、臺中市國民小學校長空間領導對教師工作滿意度具有預測作用，以「校長以空間規劃提升學習效能」的預測力最佳。 最後依據研究結果與結論，提出具體建議，以供教育行政機關、學校校長與教師以及未來研究之參考。

本研究主要探討鐵路警察的個人特質，對組織公民行為、工作滿意度的相關影響，並回顧過去有關組織公民行為、工作滿意度的相關文獻，主要在關切鐵路警察個人特質與組織公民行為二變項是否會產生工作滿意度的關係。 本研究主要目的有三：（一）探討鐵路警察個人特質在組織公民行為是否有影響。（二）探討鐵路警察個人特質在工作滿意度是否有影響。（三）探討鐵路警察組織公民行為對工作滿意度是否有關聯性。 回顧過去有關組織公民行為的相關文獻，並透過問卷發放，了解影響鐵警個人特質表現在組織公民行為、工作滿意度三者間關係，並提供建議與發現。本研究採用研究方法為「文獻分析法」、「問卷調查法」。以量化方式研究，問卷發放對象係以全國鐵路警察各外勤單位員警為主，採立意抽樣方法，計發放353份問卷，資料回收後透過相關統計方法（敍述統計、因素分析、ANOVA、相關分析、迥歸方程式）等方法進行資料分析。 由研究結果發現，在鐵路警察個人特質中，顯示員警年齡結構呈現老化的趨勢，以及鐵警服務年資3年以下之資淺人員占最大宗，其原因為於95年7月間因應高鐵的營運擴編成立新單位「高鐵警務段」，並從外單位調入大批警力；其他個人特質中，絕大多數鐵警都希望居住地能與駐地位處同一縣市，而鐵警服務年資與調職原因也都是影響工作滿意度的重要因素；另針對鐵警組織公民行為也發現一般員警普遍具有服從性、自主管理與善盡本分的特色，因此對工作滿意度也有高度的影響力。 綜上，本論文研究發現，鐵警要提高工作滿意度，應重新調整鐵警的人力結構朝年輕化，以及整體規劃資深警力的待退機制，也建請鐵警主管機關能重視改善基層員警的工作環境與持續培育專業素養，並藉由周期性的教育訓練，使得鐵警經驗得以傳承與交流，重塑鐵警的活力與新形象。 關鍵詞：鐵路警察、個人特質、組織公民行為、工作滿意度。 / This research aims to investigate the relative influences of railway police’s personal characteristics (RPPC) to organizational citizenship behaviors (OCB) and job satisfaction. By reviewing documents related to OCB and job satisfaction, the main concern is whether the two variables, RPPC and OCB, would enhance the job satisfaction. The main objectives of this research are to examine: (1) the effects of RPPC on OCB, (2) the effects of RPPC on job satisfaction, and (3) the relations of job satisfaction with railway police OCB. By reviewing documents of OCB and administering questionnaires, the relations among RPPC, OCB, and job satisfaction were interpreted, and the results and suggestions were stated. The methods used for this research were “document analysis” and “questionnaire survey.” The investigation was quantified, and approaches of the questionnaires were mainly the railway policemen of out posts throughout the nation. With determined sampling, 352 questionnaires were administered, and data collected was processed by related statistical analysis (descriptive statistics, factor analysis, ANOVA, relative analysis, multiple regression analysis, etc). The results of investigating RPPC indicate that their age structure was tending old, and that less-experienced staff with seniority less than 3 years was the majority. The reason was the establishment of new unit, “high speed railway police division,” according to the expansion of high speed rail during July, 2006, had caused transferring of great police force from other posts. The other personal characteristic was that majority of railway police wish to reside and work at the same city. Both the work seniority and the reason of transfer were significant factors influencing job satisfaction. In addition, the results of investigating railway police OCB indicate the staff in general had the characteristics of willingness to obey, self-manage and fulfill obligations, which also had high influence on job satisfaction. Collectively, the findings of this thesis demonstrate that to improve job satisfaction of railway police, the population structure should be modulated to be younger, and the retirement regulation of senior police force should be thoroughly planned. It is also suggested that the railway police authorities to pay attentions to improve working environment and to continuously advance professional capacities of the basic level police force. With regular trainings, railway police’s experience can be transmitted and interchanged, and the fine energy, as well as a renewed image, of railway police would be established. Keywords: railway police, personal characteristics, organizational citizenship behaviors (OCB), job satisfaction.

人類在謀求生存與發展的過程中，維護安全的工具與手段，主要是憑藉武力的建立，也就是軍隊的武裝力量。而主宰軍隊活動的領導者，也就是領導各階層的職業軍官，為使軍隊戰力日益精壯，足以與敵對國相抗衡，除了武器與裝備購(設)置、部隊持續訓練外，人員素質的提升才是主要的要素之一，因為人員素質的提升與精密武器效能的發揮，才能成為發揮戰力的必要條件，為使高投資率的軍隊菁英份子能長期在軍隊經營組織，提升職業軍官素質以及其生涯規劃發展在在影響軍隊戰力的消長。 基於影響生涯規劃發展因素甚多，包括個人、家庭、環境變化等，而國軍現階段正在推動一系列之組織變革工作，使得組織成員原本熟悉的環境，從而可能影響會影響到變革的相關成效。本研究係以職業軍官工作特性與環境因素之變化為出發點，探索影響職業軍官生涯規劃發展與工作滿意度之因素為何？ 本研究問卷設計內容包括「生涯信念」、「生涯感受」、「生涯發展探索行為」、「生涯發展計畫行為」，以及「工作滿意度」等變項，以描述性統計、因素分析、單因子變異數分析等統計方法進行檢定。問卷試測對象區域遍及本島北、中、南，以及外離島的金門、馬祖與澎湖地區的陸軍職業軍官，總計問卷發放850份，回收812份，有效800份，回收率達94.1%。 經研究分析發現，陸軍職業軍官在不同個特質與生涯規劃發展認知、生涯發展行為及工作滿意度各因素中之差異性檢驗，結果如下： 一、生涯規劃發展認知： （一）升遷發展因素：年齡、教育程度、軍階、婚姻狀況與工作年資達到極顯著差異；職務性質、家庭收入、工作時間與休假天數則達到顯著差異水準；而眷住地則未達到顯著差異。 （二）工作意義因素：年齡、教育程度、軍階、婚姻狀況、工作年資與工作時間達到極顯著差異；家庭收入則達到相當顯著差異；職務性質與休假天數則達到顯著差異水準；而眷住地則未達到顯著差異。 （三）工作表現因素：年齡、教育程度、軍階、婚姻狀況與工作年資達到極顯著差異；職務性質與家庭收入則達到相當顯著差異；而眷住地、工作時間與休假天數則未達到顯著差異。 （四）理想實現因素：年齡、教育程度、軍階、婚姻狀況、工作年資與工作時間達到極顯著差異；而眷住地、職務性質、家庭收入與休假天數則未達到顯著差異。 二、生涯發展行為： （一）計畫新職因素：年齡、教育程度、軍階、婚姻狀況與工作年資達到極顯著差異；職務性質則達到顯著差異水準；而眷住地、家庭收入、工作時間與工作年資則未達到顯著差異。 （二）選擇退伍選因素：僅工作年資達到極顯著差異；教育程度與軍階達到相當顯著差異；年齡、家庭收入與休假天數則達到顯著差異水準；而眷住地、職務性質、婚姻狀況與工作時間則未達到顯著差異。 （三）尋求轉業因素：年齡、眷住地、教育程度、軍階、職務、婚姻、家庭收入、工作年資、工作時間與休假天數均未達到顯著差異。 （四）專業技能因素：年齡、教育程度、軍階、職務性質、婚姻狀況、家庭收入與工作年資達到極顯著差異；而眷住地、工作時間與休假天數則未達到顯著差異。 （五）生活閒適因素：年齡、教育程度、軍階、婚姻狀況、工作年資與工作時間達到極顯著差異；家庭收入則達到相當顯著差異；而眷住地、職務性質與休假天數則未達到顯著差異。 （六）人際支持因素：僅教育程度與軍階達到相當顯著差異；工作年資則達到顯著差異水準；而年齡、眷住地、軍階、家庭收入、職務性質、工作時間與休假天數則未達到顯著差異。 三、工作滿意度： （一）發展機會因素：教育程度、軍階、工作年資與工作時間達到極顯著差異；年齡達到相當顯著差異；婚姻狀況達到顯著差異水準；而眷住地、職務性質、家庭收入與休假天數則未達到顯著差異。 （二）職場生活因素：年齡、教育程度、軍階、工作年資與工作時間達到極顯著差異；婚姻狀況達到相當顯著差異；而眷住地、職務性質、家庭收入與休假天數則未達到顯著差異。 （三）領導風格因素：教育程度、工作年資與工作時間達到極顯著差異；年齡與婚姻狀況達到相當顯著差異；而眷住地、軍階、職務性質、家庭收入與休假天數則未達到顯著差異。 本研究建議： 一、經營婚姻，穩固軍旅發展。 二、合理工時，落實人性管理。 三、著重基層，紮實基礎戰力。 四、休假正常，增進休閒品質。 五、優質氣氛，增進團隊和諧。 六、宣導計畫，以利生涯規劃。 七、調整薪資，激勵工作士氣。

本研究旨在瞭解臺北市公立高中職校長空間領導與行政人員工作滿意度之現況為何，並分析不同背景變項之行政人員於知覺其校長空間領導和工作滿意度之差異情形，更進一步探究二者之相關程度高低情形；輔以分析校長空間領導對於行政人員工作滿意度之預測力效果，最後，再以結構方程模式檢定校長空間領導與行政人員工作滿意度之間的適配效果。 本研究採問卷調查研究法方式進行數據資料蒐集，抽取臺北市全部公立高中職合計35所學校，一共發出700份問卷，回收621份問卷，其中有效問卷計574份，問卷有效率為82%。調查問卷資料處理以平均數及標準差進行描述性統計分析、t考驗、單因子變異數分析、Pearson積差相關、多元逐步迴歸以及結構方程模式等統計方法進行探究。最後，本研究獲致相關結果如下： 一、公立高中職行政人員知覺「校長空間領導」整體屬中高程度，而以「融入課程教學」構面知覺程度最高。 二、公立高中職行政人員知覺其「工作滿意度」整體屬中高程度，而以「人際關係」構面知覺程度最高。 三、行政人員不同背景變項分析，對於校長空間領導的知覺上，在性別上男性高於女性；年齡上51歲以上高於31-40歲；服務總年資則是26年以上者高於1-10年及11-15年者；行政年資21年以上高於6-10年者；以及職務則是專職組長高於兼職組長者，均達顯著程度之差異。 四、行政人員不同背景變項分析，對於其工作滿意度的知覺上，服務總年資26年以上高於1-10年者；學制類別則以高職學校高於高中及完全中學者，均達顯著程度之差異。 五、公立高中職校長空間領導整體與行政人員工作滿意度整體之關係，達非常顯著程度相關，係屬高度正相關，意即校長空間領導的情形愈佳，行政人員工作滿意度也愈高。其中校長空間領導以「使用者共同參與」構面對於整體行政人員工作滿意度相關性最高；另校長空間領導整體對於行政人員工作滿意度之「校長領導」構面相關性最高。 六、公立高中職校長空間領導對於行政人員工作滿意度具有顯著預測效果，其中以「使用者共同參與」預測力最佳。 七、校長空間領導與行政人員工作滿意度結構方程模式適配性尚佳。 最後依據研究結果與結論，提出各項建議供教育行政主管機關、校長以及未來後續研究之參考。 / This study aims to understand the status of a public high school level principal’s space leadership and administrative staff’s job satisfaction in Taipei city, and analyze the administrative staffs of different background about their principal’s space leadership and job satisfaction of the case. And this study also investigates the relevance of principal’s space leadership and administrative staff’s job satisfaction. In addition, analysis of principal’s space leadership for administrative staffs to predict the effects of job satisfaction. Finally, it tries to verify structural equation modeling for principal’s space leadership and administrative staff’s job satisfaction. The study adopts the questionnaire survey method. The main subjects of the questionnaire survey are directors, leaders and staffs in the high school level in Taipei city. The total numbers of questionnaires that were distributed to school is 700, 574 of which are valid. That is, the percentage of availability is around 83%. The collected datas are analyzed by the statistical method of descriptive statistics, t-test, one-way ANOVA, Pearson’s product-moment correlation coefficient, multiple stepwise regression analysis and structural equation modeling. So the findings of the study are as follows: 1.Principals in the Taipei public high school level have medium-high degree performance on their practice of leadership with regard to space. And the highest score is the dimension of “ integrating into curriculum teaching“. 2.Administrative staffs of the Taipei public high school level evaluate consequences of the job satisfaction as medium-high degree. And the highest score is the dimension of “ relationship between the people”. 3.Administrative staffs who are male , aged over 51, years of service working more than 26 , years of administrative working more than 21, and serving as full-time team leader evaluate the principal’s space leadership higher degree than the others of the subjects. 4.Administrative staffs who are service working more than 26 years, and working in vocational high schools have a higher evaluation on their job satisfaction. 5.The relation between principal’s space leadership and administrative staff’s job satisfaction in Taipei city is positively correlated. The higher the principal’s space leadership is, the more administrative staff’s job satisfaction. 6.The principal’s space leadership shows a significant predictability on administrative staff’s job satisfaction, particularly 0n the dimension of “ the users joint participation “ with a highest predictability is on administrative staff’s job satisfaction. 7.The structural equation modeling shows the adaptability between principal’s space leadership and administrative staff’s job satisfaction. According to the above conclusions, the researcher is trying to provide some suggestions as further reference for the institution of education administration, schools and whom wants to be a principal.

本研究主旨在探究國立高中職教師對於校長衝突管理、行政溝通行為的知覺與教師工作滿意度相關性，以及不同教師個人變項、學校變項等因素與校長衝突管理、行政溝通、以及教師作滿意度的相關性，同時進行理論模式驗證，並提出研究結論與建議。 本研究採問卷調查法，針對國立高中職教師對於校長衝突管理、行政溝通行為的知覺與教師工作滿意度相關性進行探究。本研究首先經由文獻探討與分析，建立研究架構與理論模式。在問卷發展方面，共分為預試問卷與正式問卷二部份，首先在預試問卷方面，以192位國立高中職現職教師為預試樣本，進行信度與因素分析，正式問卷則依據預試問卷的分析結果發展而成。正式問卷以台灣區國立高中職學校教師樣本，採分層隨機抽樣方式，共計回收有效樣本為642份。研究資料的統計處理與分析方面，包括描述統計、t考驗、變異數分析、相關分析以及線性結構方程模式等統計方法。 本研究之主要研究結果如下: 一、目前國立高中職教師對於校長衝突管理、行政溝通行為的知覺是正面的，教師工作滿意度整體上是高的。 二、校長衝突管理的方式與行政溝通行為之間呈現顯著正相關。 三、校長衝突管理的方式與教師工作滿意度之間呈現顯著正相關。 四、校長行政溝通行為與教師工作滿意度之間呈現顯著正相關。 五、不同教師個人變項與校長衝突管理、行政溝通、以及教師工作滿意度等部分因素呈顯著差異。 六、服務不同背景變項學校的教師對於校長衝突管理、行政溝通的知覺、以及教師工作滿意度等部份因素呈顯著差異。 七、教師對於校長衝突管理、行政溝通行為的知覺能有效解釋教師工作滿意度。 根據上述的研究結果，本研究提建議如下: 一、對教育行政主管機關的建議 (一) 加強國立高中職校長解決組織衝突的能力、以及行政溝通能力。 (二) 適度增加教師薪資，以及升遷的機會。 (三) 國立高中職學校規模不宜太大，最好在40班以下。 二、對國立高中職校長的建議 (一) 加強學校行政領導，以提高教師工作滿意度。 (二) 提高解決組織衝突，以及行政溝通的能力。 (三) 重視教師個人變項對校長衝突管理、行政溝通、以及教師工作滿意度不同知覺反應。 (四) 重視學校變項對校長管理、行政溝通、以及教師工作滿意度的影響。 三、對未來研究之建議 (一) 研究對象方面: 擴大研究對象範圍，提高研究價值。 (二) 研究方法方面: 量化研究方面可以增加校長自評，此外，可輔以質化研究，如訪談、實地觀察等，以使研究層面更臻完善。 (三)研究內容方面:　探討其他研究變項，建構新的架構模式。 / The purpose of this study is to explore the relationships among principals’ conflict management, administrative communication, and teachers’ job satisfaction. The relationships between background variables of teachers, and schools and principals’ conflict management, administrative communication, and teachers’ job satisfaction were also examined. A theoretical model was constructed and confirmed, and some research conclusions were made and suggestions were offered as well. This study adopted the questionnaire survey, exploring the relationships among principals’ conflict management, administrative communication, and teachers’ job satisfaction. First, a research frame, and theoretical model were built based on the literature analysis. As for the development of the questionnaires, 192 public senior high school teachers were chosen as the pre-test samples. Based on the reliability analysis, and validity analysis of the pre-test samples, the formal questionnaires were developed. There were 642 public senior high school teachers who were randomly chosen as the research subjects. Their questionnaires were used as the research data, and some statistical techniques such as descriptive statistics, t-test, ANOVA, correlation analysis, and SEM were employed. The major findings from this study are as follows: 1. The perceptions from the senior high school teachers about principals’ conflict management, administrative communication are positive, and teachers’ job satisfaction are high. 2. Principals’ conflict management styles and administrative communication are positively correlated. 3. Principals’ conflict management styles and teachers’ job satisfaction are positively correlated. 4. Principals’ administrative communication and teachers’ job satisfaction are positively correlated. 5. With different personal background variables , the perceptions of teachers on principals’ conflict management styles, administrative communication, and teachers’ job satisfaction are in parts significantly different. 6. With different school background variables, the perceptions of teachers on principals’ conflict management styles, administrative communication, and teachers’ job satisfaction are in parts significantly different. 7. The perceptions of teachers on principals’ conflict management styles and administrative communication can effectively explain the teachers’ job satisfaction. The suggestions made by this study are as follows: A. The suggestions to the educational administrative institutes: 1. Develop public senior high school principals’ capabilities to handle organizational conflict, and administrative communication. 2. Raise teachers’ salary, and provide more chances of promotion. 3. Limit school size under 40 classes. B. The suggestions to public senior high school principals: 1. Strengthen school administrative leadership to raise teachers’ job satisfaction. 2. Equipped well with the capabilities of handling organizational conflict, and administrative communication. 3. Place stress on the effects of teachers’ personal background variables on principals’ conflict management styles, administrative communication, and teachers’ job satisfaction. 4. Place stress on the effects of school background variables on principals’ conflict management styles, administrative communication, and teachers’ job satisfaction. C. The suggestions to the research in the future: 1. The research subjects: expand the research subjects to raise the value of the study. 2. The research methods: Besides the quantitative methods, qualitative methods such as the visiting survey, case study, may be used to get holistic research results. 3. The research contents: Explore other variables, and establish new research frames.