本研究探究在進行跨國商務溝通時，所應具備職能為何，藉由文獻探討、訪 談、專家會議和問卷調查等方式確立國際商務溝通職能模型，並且針對一真實課 程進行評鑑工具的發展和驗證，以瞭解工具和課程的有效性。 根據研究的結果，確立了台灣人才在全球舞台上的國際商務溝通職能包含三 個層次、九個構面，即為基礎、加分和目標三層次，敏感度、同理心、積極性、 彈性、商業專業能力、運用語言能力、傳遞訊息能力、傾聽能力、和建立共識等 九個構面，並且根據這九個構面發展出每一構面的行為指標。而評鑑工具的發展 上，經過信度、效度和鑑別度的分析，確認評鑑工具的有效性。而後進行課程有 效性分析，發現課程的介入確實顯著提昇學生的職能展現。 本研究所建構的職能模型和評鑑工具皆通過考驗和證實，最後研究者提供在 教育訓練、評鑑和未來研究的建議。 / The purpose of this study is to explore what is the necessary competency for international business communication and use them to develop the assessment tool. Through literature review, expert interviews, expert panel and questionnaire survey, the study builds the international business competency model and assessment tool to offer a structure helping Taiwanese talents to go on the world stage smoothly. According to the result, there are three levels and nine dimensions in the international business competency for Taiwanese. It includes “must have”, “nice to have” and “goal” levels, which contain sensitivity, sympathy, aggressiveness, flexibility, business profession ability, language using ability, message delivering ability, listening and achieving consensus. Moreover, the research also develops behavior indicators for each dimension. In the part of assessment tool, the efficacy is confirmed by reliability, validity and discrimination analysis. The international business communication competency model and assessment tool are all confirmed the efficacy. In the end, the researcher provides the suggestions for training, assessment and follow-up academic studies.

本論文研究伊恩．麥克尤恩的《贖罪》、《愛無可忍》及《星期六》這三部小說中的同情與想像力。第一章仔細爬梳亞當．史密斯的哲學文本《道德情感論》，並闡述幾個重要概念如同情與想像力、公正觀察者的角色、同情與戲劇性質、及同情與敘事。第二章運用史密斯的同情與想像力的概念來檢視《贖罪》這部小說，並指出布萊妮最初反映了史密斯式的同情概念，但在她贖罪的過程中，她實踐了自我反省及自我批判的另一層次的同情。第三章從演化、利他主義及同情的觀點來閱讀《愛無可忍》這部小說。敘述者喬．羅斯所面臨的拯救小孩及保存自己性命的道德兩難彰顯出利他行動與利己行為間的衝突。本章以史密斯的同情概念來解釋小說中約翰．羅根的利他主義，並呈現出同情與利他行為的關連性。本章指出同情並非完全是利他的情感展現，同情實際上包含了利己與利他的動機。第四章檢視《星期六》中同情與敘事的關係，並闡述貝羅安對其病人泰勒伯的同情與泰勒伯透過口述去敘述其在伊拉克所遭遇的苦難具有關連性。本章並分析貝羅安在聆聽黛絲朗誦馬修．阿諾的多佛海灘詩集時所展現的同情與想像力。本章最後聚焦在貝羅安對巴克斯特的同情，並指出貝羅安對巴克斯特的仁慈實際上強化了同情者與被同情者之間微妙的權力關係。 / The dissertation aims to study the concept of sympathy and imagination in Ian McEwan’s three novels Atonement, Enduring Love and Saturday. In the first chapter, Adam Smith’s philosophical text, Theory of Moral Sentiments, is carefully scrutinized. The chapter includes several key ideas such as sympathy and imagination, the role of the impartial spectator, sympathy and its theatrical quality, and sympathy and narratives. In the second chapter, I use Smith’s concept of sympathy and imagination to examine McEwan’s Atonement and propose that Briony’s sympathy at first reflect Smith’s model of sympathy, but in the process of her atoning for her crime, Briony achieves a new level of sympathy which is more self-reflected and self-critical. Chapter Three reads Enduring Love from the perspective of evolution, altruism and sympathy. The narrator Joe Rose’s moral dilemma between saving the child and preserving his own life dramatizes the conflict between altruistic actions and self-interested behaviors. Smith’s idea of sympathy is employed to account for John Logan’s altruism and the connection between sympathy and altruistic acts is then presented. The chapter shows that sympathy is not an other-oriented emotion but a sentiment that contains both self-interested and other-interested motives. Chapter Four looks at the relation between sympathy and narratives, and demonstrates how Perowne’s sympathy to his patient Taleb is related to Taleb’s oral report of suffering in Iraq. It then analyzes Perowne’s sympathy and imagination during Daisy’s recitation of Matthew Arnold’s Dover Beach. The final section focuses on Perowne’s sympathetic sentiments to Baxter, arguing that Perowne’s benevolence to Baxter only highlights the subtle power relationship between the sympathizer and the sympathized.