2000年Denhardt夫婦提出了新公共服務理論，且於2003年及2007年出書，詳細論述此理論的7項核心理念：服務公民而非服務顧客、公共利益的追尋、重視公民精神更勝於企業精神、策略思維與民主行動、理解「課責」並非單純簡易的事、服務而非導航、重視人性價值而非生產力。而隨著民主的蓬勃發展，自我意識亦隨之高漲，對於公共議題的關注及公共利益的追求，伴隨著公民社會的形成，全球民主國家亦極力於促成公民社會的實踐。基於新公共服務及公民社會在時代的發展歷程中重要角色，國家之中央及地方各級政府組織應致力於運用與實踐，以落實地方治理，進而達成全球化下國家之競爭力。 村、里是政府地方自治制度中最基層的組織，地方制度法所明定之鄉、鎮、市、區內部編組。而村（里）長，受鄉村（鎮、市、區）長之指揮監督，辦理村（里）公務及交辦事項。本研究以基隆市里辦公處為個案，運用文獻分析法及深度訪談法，建立新公共服務與里辦公處的組織與功能兩者的關係，探討基隆市里辦公處如何本著為民服務之精神，運用新公共服務理念，繼續發揮其時代功能，進而順利達成最基層在地化的為民服務工作，並期能提供相關實務建議。 / In 2000, Robert B. Denhardt & Janet V. Denhardt put forward the theory of new public service and published books in 2003 and 2007 to discuss 7 core ideas in detail: serve the public but not the customers, pursue public interest, place more emphasis on civic spirit than enterprise spirit, strategic thought and democratic action, understand that accountability is not just a simple issue, serve but not navigate, value humanity but not productivity. With the prosperous development of democracy, self-awareness is also enhanced. As to the concerns on public issues and pursuit of public interest, together with the formation of a civil society, global democratic nations also try every effort to promote the implementation of a public society. Based on the important role played by public service and civil society on era development programs, the central and local governments and organizations should commit to application and put local governance into practice so as to achieve national competitiveness in the context of globalization. Villages and neighborhoods are the most fundamental organizations in the local autonomous system. The Local Government System Act specifies the sub-groups consisting of the villages, towns, cities and districts. Besides, the village (neighborhood) head is directed and supervised by heads of the towns, cities and districts to deal with the affairs of the village (neighborhood). This study, taking the neighborhood affairs office in Keelung City as the study case, applies literature review and in-depth interview methods to explore and establish the relationship between organizations as well as the functions of new public service and the neighborhood affairs office. It also aims to determine how the Keelung neighborhood affairs office employs the concept of new public service to continue its functions in the spirit of service, so as to successfully achieve the goal that the most fundamental organization serves the local people. This study is expected to provide related practical suggestions.

本研究為研究者由實務工作所遭遇之問題出發，企圖了解社區發展協會之學理上社區功能與政策上社區功能為何？而該社區功能受哪些因素所影響（以社區類型、社區發展協會與里辦公處互動關係、社區發展協會與政府單位互動關係來檢視）？學理上社區功能與政策上社區功能有何落差？經由本研究之研究問題，擬訂出本研究假設： 研究假設一：學理上的社區功能與政策上的社區功能是有相關的。 研究假設二：不同的社區類型會影響學理上之社區功能。 研究假設三：不同的社區類型會影響政策上之社區功能。 研究假設四：社區發展協會與里辦公處之互動關係越好，其學理上社區功能發展越好。 研究假設五：社區發展協會與政府單位之互動關係越好，其學理上之社區功能發展越好。 研究假設六：社區發展協會與里辦公處之互動關係越好，其政策上之社區功能發展越好。 研究假設七：社區發展協會與政府單位之互動關係越好，其政策上之社區功能發展越好。 本研究採量化方式進行，針對臺北市331家社區發展協會（以98年11月統計數為母群體），利用臺北市政府社會局每年例行性辦理之補助說明會、臺北市社區發展工作評鑑輔導營及社區人才培訓活動發放問卷，本研究問卷共發放256份，其中回收187份，總計有效問卷161份，無效問卷26份，回收率為62％，惟本研究研究對象為社區發展協會，有效問卷中計有60份為重複填答，經剔除後本研究問卷共調查101家社區發展協會，其中理事長填答者共35份，總幹事填答者共38份，其他填答者28份（含理事、監事、會計、志工）。 經統計分析結果後發現未來在里辦公處與社區發展協會兩者組織發展情形，多數協會認為兩者仍應持續共存，且社區發展協會與里辦公處之互動關係良好的仍佔多數。而在與政府單位互動情形，整體而言，社區發展協會與政府單位之互動關係是良好的，另在整體滿意度與政府發展方向上，協會對於政府之施政、政策認為是滿意的、發展方向也與政府方向是一致的。本研究發現學理上社區功能與政策上社區功能兩者是無完全相關；而不同的社區類型是會影響社區發展協會學理上與政策上之社區功能；另外當協會與里辦公的互動關係越好時，其政策上社區功能會發展的越好。 / This thesis is started from the problem which the researcher met in practice work. The researcher would like to know what the community function in theory and policy is？And it is effected by what factors（Use the community type、the relationship in the community association and neighborhood office、the relationship in the community association and government to confer）？What is the difference between community function in theory and in policy？According to these questions，this thesis have seven assumptions： Assumption 1：The community function in theory is related to the community function in policy. Assumption 2：Different community type influence community function in theory. Assumption 3：Different community type influence community function in policy. Assumption 4：The better the relationship of the community association and neighborhood office is, the better the community function in theory is. Assumption 5：The better the relationship in the community association and the government is, the more is the community function in theory is. Assumption 6：The better the relationship in the community association and neighborhood office is, the better the community function in policy is. Assumption 7：The better the relationship in the community association and the government is, the better the community function in the policy is. This thesis is a quantification research, The population is 331 community associations（On a basis of September 2009）.The questionnaire survey delivered 256 pieces. There are 161 pieces is applicable，26pieces are not in 187 recycled questionnaires. A Recycled ratio is 62％. Anyhow, we survey 101 community associations，there are 35 pieces answered by the organization president ,38 pieces answered by the organization manager，the others answered 28 pieces. This survey find out the community association and neighborhood office will exit together in the future. And the relationship of the community association and the neighborhood office is good, and so is the community association and government. In conclusion，the community association is satisfied with the government policy，and the development direction is the same. This survey find that the community function in theory the community function in policy is not related. Different community type influence community function in theory and in policy. Besides the better the relationship of the community association and neighborhood office, the better the community function in theory.