The aim of the research was: *to gain a better understanding on the concepts of Human-computer interaction (HCI) in general and the application of HCI principles in this field; to gain a better understanding of electronic registration systems (e-registration systems) and the use of web forms for this purpose; to gain a better understanding of which HCI principles could be applied to the design of a web form for e-registration; to apply the identified HCI principles to an example of a web form that was to be created; •to evaluate the design of the web form by means of different data-gathering techniques, and •to redesign the web form according to the data obtained from method triangulation. In order to achieve these objectives, the research used, firstly a research methodology to determine which research approach to follow. Secondly, a literature review was then used to identify which HCI principles would be appropriate in the interface design of a web form for e-registration. The empirical part of this study consisted of a web form created according to these HCI principles, which was then evaluated according to usability goals. The evaluation included different data-gathering techniques, namely an observation of the manner in which the participants interacted with the web form, an interview which consisted of in-depth questions regarding the improvement of the web form and a questionnaire which consisted of specific questions regarding the usability of the web form. The web form was redesigned according to the suggestions made by the participants and a final web form prototype was introduced. Finally, recommendations were made for additional studies in order to extend the study of HCI principles application in web forms, specifically in the design of tax e-registration systems in South Africa. / Thesis (MSc (Computer Science))--North-West University, Vaal Triangle Campus, 2013

This thesis shows that human factors can have a large and direct impact on security, not only on the user’s satisfaction, but also on the level of security achieved in practice. The usability issues identified are also extended to include mental models and perceptions as well as traditional user interface issues. These findings were accomplished through three studies using various methodologies to best suit their aims. The research community have issued principles to better align security and usability, so it was first necessary to evaluate their effectiveness. The chosen method for achieving this was through a usability study of the most recent software specifically to use these principles. It was found that the goal of being simultaneously usable and secure was not entirely met, partially through problems identified with the software interface, but largely due to the user’s perceptions and actions whilst using the software. This makes it particularly difficult to design usable and secure software without detailed knowledge of the users attitudes and perceptions, especially if we are not to blame the user for security errors as has occurred in the past. Particular focus was given to e-mail security because it is an area in which there is a massive number of vectors for security threats, and in which it is technologically possible to negate most of these threats, yet this is not occurring. Interviews were used to gain in depth information from the user’s point of view. Data was collected from individual e-mail users from the general public, and organisations. It was found that although the literature had identified various problems with the software and process of e-mail encryption, the majority of problems identified in the interviews stemmed once again from user’s perceptions and attitudes. Use of encryption was virtually nil, although the desire to use encryption to protect privacy was strong. Remembering secure passwords was recurrently found to be problematic, so in an effort to propose a specific method of increasing their usability an empirical experiment was used to examine the memorability of passwords. Specially constructed passwords were tested for their ability to improve memorability, and therefore usability. No statistical significance in the construction patterns was found, but a memory phenomenon whereby users tend to forget their password after a specific period of non-use was discovered. The findings are discussed with reference to the fact that they all draw on a theme of responsibility to maintain good security, both from the perspective of the software developer and the end user. The term Personal Liability and General Use Evaluation (PLaGUE) is introduced to highlight the importance of considering these responsibilities and their effect on the use of security.

The problem addressed in this research is the need for supervisory or system summary displays for the Advanced Tomahawk Weapons Control System (ATWCS). These displays are needed to accurately depict the current system state and weapon status in order to aid strike supervisory personnel in making correct and timely decisions. This research examined the problem in the context of designing a set of graphical displays that extracts information relevant to the strike supervisor from ATWCS and displays it in a manner that allows both rapid and accurate interpretation. The approach used to solve the problem progressed in four distinct phases. The first phase, Requirements Analysis, consisted of gathering system requirements through interviews with U.S. Navy officers who have experience as strike warfare supervisors. In the second phase, an initial design was produced using Century Computing's rapid prototyping tool TAE Plus Workbench(TM). The third phase involved the heuristic and guideline evaluation of the prototype based on accepted user interface design principles and ATWCS user interface requirement specifications. This evaluation produced a second iteration prototype that was used in the final phase, Usability Testing. The prototype was tested by U.S. Navy Officers with Tomahawk strike experience and test results were recorded. Changes were then made to the prototype to correct usability problems discovered by the user testing, yielding a third iteration prototype. The final result of this research is a set of prototype displays, in both paper and TAE Plus Workbench(TM) resource file formats, that will be provided to Naval Command, Control, and Ocean Surveillance Center (NCCOSC) Research, Development, Test and Evaluation Division (NRaD) for consideration during system design and implementation.

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Digital maps of geographic areas are increasingly common in many types of workplace, in education and in the public domain. Their interactivity and visual features, and the complexity of geographic(al) information systems (GIS) which create, edit and manipulate them, create special cognitive demands on the end-user which are not present in traditional cartographic maps or in most human-computer interaction (HCI). This thesis reviews cross-disciplinary literature regarding cognitive aspects of viewing and interacting with digital maps. Data from an observational study of GIS use, including real-time recordings of normal workplace activities, was analysed using various approaches to examine the interactive and visual aspects of people's work. The implications for cartographic, psychological and HeI aspects of GIS are discussed, in the context of the actual tasks people perform with them (rather than the computationally advanced analyses assumed by most literature). The second phase of the research examined the spatial knowledge attained and used during this interaction. The relevance of specific concepts in cognitive psychology, and of factors that create individual differences in cognition, are discussed in depth, alongside work in environmental and educational psychology, cartography and geography. A controlled experiment examined the degree to which task characteristics induce a different spatial model or reference frame when viewing a digital map. It was shown that even novice users can switch between considering the map as an abstract geometric display or as a geographical representation, without affecting performance. However, tasks forcing subjects to focus entirely on the geometry rather than the geography did affect performance in a surprise post-test photograph identification task. Map users' mental model or reference frame is apparently affected by these task constraints; this has implications for GIS design and practice as well as for understanding spatial cognition The study also considered the role of expertise and other individual difference factors, although conclusions were limited by sample size. Further research issues are highlighted, particularly regarding the knowledge structures and spatial language used in interpreting digital maps.

Research into the usability of multi-modal systems has tended to be device-led, with a resulting lack of theory about multi-modal interaction and how it might differ from more conventional interaction. This is compounded by a confusion over the precise definition of modality between the various disciplines within the HCI community, how modalities can be effectively classified, and their usability properties. There is a consequent lack of appropriate methodologies and notations to model such interactions and assess the usability implications of these interfaces. The role of expertise and craft skill in using HCI techniques is also poorly understood. This thesis proposes a new definition of modality, and goes on to identify issues of importance to multi-modal usability, culminating in the development of a new methodology to support the identification of such usability issues. It additionally explores the role of expertise and craft skill in using usability modelling techniques to assess usability issues. By analysing the problems inherent in current definitions and approaches, as well as issues relevant to cognitive science, a clear understanding of both the requirements for a suitable definition of modality and the salient usability issues are obtained. A novel definition of modality, based on the three elements of sense, information form and temporal nature is proposed. Further, an associated taxonomy is produced, which categorises modalities within the sensory dimension as visual, acoustic and haptic. This taxonomy classifies modalities within the information form dimension as lexical, symbolic or concrete, and classifies the temporal form dimension modalities as discrete, continuous, or dynamic. This results in a twenty-seven cell taxonomy, with each cell representing one taxon, indicating one particular type of modality. This is a faceted classification system, with the modality named after the intersection of the categories, building the category names into a compound modality name. The issues surrounding modality are examined and refined into the concepts of modality types, properties and clashes. Modalities are identified as belonging to either the system or the user, and being expressive or receptive in type. Various properties are described based on issues of granularity and redundancy. The five different types of clashes are described. Problems relating to the modelling of multi-modal interaction are examined by means of a motivating case study based on a portion of an interface for a robotic arm. The effectiveness of five modelling techniques, STN, CW, CPM-GOMS, PUM and Z, in representing multi-modal issues are assessed. From this, and using the collated definition, taxonomy and theory, a new methodology, Evaluating Multi-modal Usability (EMU), is developed. This is applied to a previous case study of the robotic arm to assess its application and coverage. Both the definition and EMU are used by students in a case study to test the definition and methodology's effectiveness, and to examine the leverage such an approach may give. The results shows that modalities can be successfully identified within an interactive context, and that usability issues can be described. Empirical video data of the robotic arm in use is used to confirm the issues identified by the previous analyses, and to identify new issues. A rational re-analysis of the six approaches (STN, CW, CPM-GOMS, PUM, Z and EMU) is conducted in order to distinguish between issues identified through craft skill, based on general HCI expertise and familiarity with the problem, and issues identified due to the core of the method for each approach. This is to gain a realistic understanding of the validity of claims made by each method, and to identify how else issues might be identified, and the consequent implications. Craft skill is found to have a wider role than anticipated, and the importance of expertise in using such approaches emphasised. From the case study and the re-analyses the implications for EMU are examined, and suggestions made for future refinement. The main contributions of this thesis are the new definition, taxonomy and theory, which significantly contribute to the theoretical understanding of multi-modal usability, helping to resolve existing confusion in this area. The new methodology, EMU, is a useful technique for examining interfaces for multi-modal usability issues, although some refinement is required. The importance of craft skill in the identification of usability issues has been explicitly explored, with implications for future work on usability modelling and the training of practitioners in such techniques.

This work evaluates the security of household banking in the Kingdom of Saudi Arabia by investigating the fit between the Saudi banking system and the practices of its household customers. A framework is developed to evaluate both technical and human factors, to help build a secure and effective banking system. Three building blocks contribute to the framework: the household context of use of bank systems in Saudi Arabia, banking technologies and processes, and Saudi banking policies and infrastructure. A qualitative study of the household context of use employs grounded theory to identify the banking practices of household customers and the factors influencing them. Data were collected in two phases: from 47 household customers, using telephone interviews, focus groups and the diary/interview method, then from 23 Saudi bankers interviewed by telephone. Each method was adjusted to accommodate the unique settings of the research context, such as being a Saudi female researcher collecting data from participants of both genders, the sensitivity of the topic and the intimate nature of the household context. This research contributes as a practical guide by describing each method used in detail, serving to inform and guide future work in a similar context. The second block in the framework is the security analysis of the banking technologies and processes used by participating household customers: online banking, telephone banking and bank cards. The two analytical approaches are STRIDE, which aims to identify objectives and vulnerabilities in bank technologies regarding specific security threats, and DREAD, which is used to quantify the risk from such threats. The third block is the Saudi banking policies and infrastructure that guide the use of the technologies issued by the Saudi Arabian Monetary Agency (SAMA) the leading authority to the Saudi banking sector, involving a deep analysis of the official policies and regulations related to the household context of use of bank technologies. The framework is applied to evaluate the security of household banking in two case studies: the use of new technologies such as mobile banking and the use of fingerprints as a new security mechanism in the authentication process of bank cards.

A set of systems are considered where there are multiple agents simultaneously active within real-time a environment. These systems are termed SMART systems and are found in domains as diverse as office administration, process control and aviation. Such systems place particular demands on agents that are not present in non-SMART systems. Actions may be time constrained in two ways: i) an action appropriate at one time may not be appropriate at another; ii) the time available for a required action may approximate to the time in which an agent is able to perform that action. In order to be able to function in such environments agents, both human and computer, must be aware of time constraints and the actions necessary to ensure that they do not compromise system goals.

abstract: The burden of adaptation has been a major limiting factor in the adoption rates of new wearable assistive technologies. This burden has created a necessity for the exploration and combination of two key concepts in the development of upcoming wearables: anticipation and invisibility. The combination of these two topics has created the field of Anticipatory and Invisible Interfaces (AII) In this dissertation, a novel framework is introduced for the development of anticipatory devices that augment the proprioceptive system in individuals with neurodegenerative disorders in a seamless way that scaffolds off of existing cognitive feedback models. The framework suggests three main categories of consideration in the development of devices which are anticipatory and invisible: • Idiosyncratic Design: How do can a design encapsulate the unique characteristics of the individual in the design of assistive aids? • Adaptation to Intrapersonal Variations: As individuals progress through the various stages of a disability/neurological disorder, how can the technology adapt thresholds for feedback over time to address these shifts in ability? • Context Aware Invisibility: How can the mechanisms of interaction be modified in order to reduce cognitive load? The concepts proposed in this framework can be generalized to a broad range of domains; however, there are two primary applications for this work: rehabilitation and assistive aids. In preliminary studies, the framework is applied in the areas of Parkinsonian freezing of gait anticipation and the anticipation of body non-compliance during rehabilitative exercise. / Dissertation/Thesis / Doctoral Dissertation Computer Science 2020

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