The purpose of the master thesis is to find a way to plan activities, visualize them and follow-up on these activities. The Visual Planning method is used at Scania Production, R&D and at Scania Purchasing. However, the method doesn‟t fit the purchasers‟ communication and coordination needs. Furthermore, a majority of purchasing activities is disrupted due to unexpected events or deviations, which may cause delays.Hence, the thesis will result in a proposal of an effective planning and follow-up method that fits the need of the purchasing environment in general and more specifically in the purchasing group SGC. The proposing solution should handle deviations, be easy to use and visualize activities on an individual and aggregated department level.To find the best solution, an internal benchmarking and a review of best practice literature was carried out during the thesis. Observations at Scania Production, R&D and purchasing department were also carried out along with external interviews.Key findings included that handling deviances have a higher priority than commercial activities such as cost saving activities. Additionally, there is no standardize way of activity planning at SGC, cost has higher than quality and delivery and the Visual Planning method does not fit Scania‟s purchasing organization due to different needs of communication and coordination.Hence, the proposal included recommendations to introduce two milestones to the planned activities, collect all performance measurements in a balanced scorecard and an improved way of handling deviations. Furthermore, recommendations regarding the Visual Planning method included that the method should be used daily, where an agenda should structure the communication and the method should be adapted to fit the group‟s need of communication and coordination. / Syftet med examensarbetet var att finna ett sätt att planera aktiviteter, visualisera samt följa upp dem. Visuell planering används på Scanias produktionsanläggningar, forskning och utveckling samt på deras inköpsavdelning. Dock passar inte metoden inköparnas behov av kommunikation och koordination. Vidare blir inköparnas aktiviteter avbrutna av störningar som resulterar i förseningar.Detta examensarbete kommer därför att föreslå en effektiv planerings- och uppföljningsmetod som passar inköparnas behov, specifikt inköparna på gruppen SGC. Lösningen skall hantera störningar, vara enkel och använda samt visualisera aktiviteter på individuell och gruppnivå.För att finna bästa lösningen genomfördes en intern benchmarking och en litteraturstudie. Observationer på Scanias produktionsanläggningar, forskning och utveckling samt inköpsavdelning genomfördes tillsammans med intervjuer med externa respondenter.Från empirin framgick det att hantera störningar har högre prioritet än kommersiella aktiviteter så som kostnadsbesparingsaktiviteter. Vidare finns inget standardiserat sätt att planera aktiviteter hos SGC, kostnad har högre fokus än kvalitet och leverans samt att visuell planering inte passar inköpsorganisationens behov av kommunikation och koordination.Lösningsförslaget inkluderar förslag till att införa delmål till de planerade aktiviteterna, att alla mätetal samlas ihop till ett balanserat styrkort samt ett förbättrat sätt att hantera störningar. Vidare ges förslag att visuell planering skall fortsätta att användas dagligen, med en agenda som strukturerar kommunikationen för att passa gruppens behov för kommunikation och koordination.

Submitted by Napoleana Barros Martins (napoleana_martins@hotmail.com) on 2016-08-01T15:04:07Z No. of bitstreams: 1 Dissertação Adão Marques dos Santos Cardoso.pdf: 5573273 bytes, checksum: 8f40811743ab6e0dd181e74f98bd4c97 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2016-08-26T13:19:46Z (GMT) No. of bitstreams: 1 Dissertação Adão Marques dos Santos Cardoso.pdf: 5573273 bytes, checksum: 8f40811743ab6e0dd181e74f98bd4c97 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2016-08-26T13:22:36Z (GMT) No. of bitstreams: 1 Dissertação Adão Marques dos Santos Cardoso.pdf: 5573273 bytes, checksum: 8f40811743ab6e0dd181e74f98bd4c97 (MD5) / Made available in DSpace on 2016-08-26T13:22:36Z (GMT). No. of bitstreams: 1 Dissertação Adão Marques dos Santos Cardoso.pdf: 5573273 bytes, checksum: 8f40811743ab6e0dd181e74f98bd4c97 (MD5) Previous issue date: 2015-12-23 / Não informada / This study aims the creation of a practical activity of teaching model applicable to the Technical Course in Public Services of the Center of Technological Education of Amazonas (CETAM) in the distance education, held in twelve municipalities of Amazonas state, planned with the use of Bloom's Taxonomy, aiming to achieve the highest cognitive levels. Considering the regional characteristics, it was developed and implemented an educational activity focused on environmental context lived by the students, combining the concepts acquired in the virtual environment with the playfulness of a film; the development of an interdisciplinary project to generate a representative scenario of the knowledge acquired; project execution in a themed room format and ending with the presentation of an evaluation report. For this, the methodology used research was a study of qualitative and quantitative, the case study method, exploratory in nature, in which we analyzed the result of a planned activity to practice in distance education. It was used as a source, a structured survey questionnaire, with closed and open questions, based on the Likert scale and SERVQUAL, quantified and represented in tables and graphs. The data analysis was used for descriptive statistics, with absolute frequency calculation, relative and average, and inferential analysis. Therefore, this research emerges from the challenge of developing manufacturing activities from theory into practice in teaching distance mode. Thus aimed to analyze the results of a case, as regards its contribution to educational quality, improving learning course participants and therefore of their training. Bloom's Taxonomy gave objectivity to planning education, control of learning and assessing the performance of teacher students, thus enabling improvements in cognitive development. The teaching tools used in the movie and themed room have been evaluated by course participants as able to achieve the proposed objectives. The activity proved to be effective in contributing to the improvement of learning and the student's performance, encouraging self-learning and teamwork, as well as for vocational training of quality. / Este estudo objetiva a criação de um modelo de atividade prática de ensino aplicável ao Curso Técnico em Serviços Públicos do Centro de Educação Tecnológica do Amazonas (CETAM) na modalidade a distância (EaD), realizada em doze municípios do Estado do Amazonas, planejada com o uso da Taxonomia de Bloom, visando atingir os mais altos níveis cognitivos. Considerando as características regionais, foi elaborada e executada uma atividade de ensino com foco na contextualização do ambiente vivido pelos discentes, aliando os conceitos adquiridos no ambiente virtual com o lúdico de um filme. A elaboração de um projeto interdisciplinar para geração de um cenário representativo do conhecimento adquirido; a execução do projeto no formato de uma sala temática e finalizando com a apresentação de um relatório avaliativo. Para isso, a metodologia da pesquisa utilizada foi um estudo do tipo quali-quantitativo, pelo método de estudo de caso, de natureza exploratória, no qual analisa-se o resultado de uma atividade planejada para a prática no EaD. Foi utilizado como fonte, um questionário de pesquisa estruturado, com perguntas fechadas e abertas, baseado na escala Likert e SERVQUAL, quantificadas e representadas em tabelas e gráficos. A análise dos dados realizou-se por estatística descritiva, com cálculo de frequência absoluta, relativa e média, e por análise inferencial. Portanto, esta pesquisa emerge do desafio de desenvolver atividades transformadoras da teoria em prática na modalidade do ensino a distância. Assim, objetivou analisar os resultados de um caso concreto, no que concerne a sua contribuição para a qualidade educacional, a melhoria da aprendizagem dos cursistas e, consequentemente, de sua formação profissional. A Taxonomia de Bloom proporciou objetividade ao planejamento do ensino, ao controle da aprendizagem e a avaliação do desempenho dos cursistas, possibilitando assim melhorias no desenvolvimento cognitivo. As ferramentas didáticas utilizadas, o filme e a sala temática, foram avaliadas pelos cursistas como capazes de atingir os objetivos propostos. A atividade revelou-se eficiente na contribuição para a melhoria da aprendizagem e do desempenho do educando, estímulo a autoaprendizagem e ao trabalho em equipe, bem como para uma formação profissional com qualidade.