<p><strong>Purpose:</strong> The study aims to, from a companys point of view, describe how strategic work with customer loyalty is done.</p><p><strong>Conclusion:</strong> Another possible way to try to create loyalty is to exceed the expectations whether the customer is a member of the loyalty program or not. A strong brand with a good reputation can also contribute to a stronger loyalty. Reward systems gradually reward the customers since they first need to collect points, or in this case miles, to be able to use them later on. The staff is often educated in service to be able to interact with the customer in a professional manner. One way to interact with the members of the loyalty program is through profiles on the internet. To work with loyalty programs is a way for companies to get loyal customers.</p>

Purpose: The study aims to, from a companys point of view, describe how strategic work with customer loyalty is done. Conclusion: Another possible way to try to create loyalty is to exceed the expectations whether the customer is a member of the loyalty program or not. A strong brand with a good reputation can also contribute to a stronger loyalty. Reward systems gradually reward the customers since they first need to collect points, or in this case miles, to be able to use them later on. The staff is often educated in service to be able to interact with the customer in a professional manner. One way to interact with the members of the loyalty program is through profiles on the internet. To work with loyalty programs is a way for companies to get loyal customers.

Economic and trade exchanges have become more and more frequent between China and Taiwan in recent years. After decades of confrontation, it is finally evident that a tighter ice-breaking relationship exists now between the two governments reinforced by an inseparable historical relationship between the two peoples. Accordingly, both governments have established responsible organizations - the Mainland Affairs Council and the Association for Relations Across the Taiwan Straits ¡V to coordinate and solve the demands of the people. As a result of positive changes in policy, one of the main expected benefits amongst more commercial opportunities are the cross-strait direct flights. In recent years, difficult times have hit Taiwan's airline industry coming initially from a highly competitive domestic airline environment, followed by the establishment of the High-Speed Rail system and further dragged down from the Financial Crisis. The result was a reduction in market share and revenues far below the levels in its boom years forcing players to reduce the number of flights and routes to various parts within Taiwan and shutdown of one of the major domestic airlines. However, after the announcement and release of the new cross-strait direct-flight policy, Taiwan's airline industry is expected to recover from this depression and come to life. Nevertheless, the most significant issue is how the Taiwanese airlines will implement their marketing strategies to establish a strong position for themselves within the Taiwan market. Therefore, this study aims Therefore, this study aims to use a case study approach to analyze cross-strait direct-flight strategies, and it is hoped that this research can be used as a reference for airlines to establish their strategic planning and an appropriate business model for the future. The process and abstract of this research are as follows: 1) Gain a clear understanding of direct-flight policy and analyze the current status of the airlines industry 2) Analyze market potential and business opportunities for the airline industry arising from the direct-flight policy 3) Evaluate prevailing growth strategies for the airline industry moving forward 4) Case Study of China Airlines: Operating Performance and Industry Environmental Analysis 5) Study and provide recommendations on cross-strait direct-flight strategies for China Airlines

[pt] Esse estudo investiga em que medida o desenvolvimento e introdução de novas aeronaves moldam a estrutura da rede das companhias aéreas. Argumento que aeronaves modernas são mais eficientes e adequadas para operar voos entre cidades menores e menos centrais, favorecendo assim o serviço em mais mercados na periferia da rede. Com dados sobre o tráfego aéreo dos Estados Unidos, utilizo um arcabouço de escolha discreta para modelar as decisões de entrada das companhias e a subsequente escolha de aeronave em cada mercado. Experimentos contrafactuais mostram que, caso o desenvolvimento de tecnologia tivesse cessado em 1999, a rede de tráfego aéreo como um todo estaria mais centralizada, a maioria das companhias estariam operando redes mais centradas em torno de hubs, alcançando menos cidades e servindo menos mercados. / [en] This paper studies to what extent the development of new aircraft shapes airlines network structure. I argue that modern aircraft are more efficient and well suited to operate flights between smaller and less central cities, hence favoring the service of more markets in the periphery of the network. Using U.S. air traffic data, I employ a discrete choice framework to model airlines entry decisions and the subsequent aircraft choice to each market. Counterfactual experiments show that had aircraft technology ceased to improve in 1999, the air traffic network as a whole would be more centralized, airlines would be operating more hub-centered networks, reaching fewer cities, and serving fewer markets.

The aim of this thesis is to analyze the changes to marketing strategy of airline companies in Europe due the proliferation of low-cost carriers in Europe. The thesis is divided into three parts. In the theoretical part the marketing strategy framework is established by reviewing the latest literature on marketing theory and its application to the airline industry. The second chapter provides the historical background and shows the specifics of the airline industry in order to determine when the proliferation of low-cost carriers in Europe occurred. It also analyzes the impact the proliferation had on the business operations of the network carriers by looking at the changes to different elements of the marketing mix. Finally the third chapter summarizes the authors research on consumer behavior in the airline industry. The research was conducted through a quantitative questionnaire and it investigates consumers perception of price and brand awareness.

The aim of the thesis is to provide investors and other stakeholders with an approach how to calculate the fair value of a company and its stocks to make an investment decision. As stock market prices are influenced by many events, they rarely reflect the true underlying value of the company. The company investigated in this thesis is the German airline company Lufthansa. A strategic, a financial and a ratio analysis are performed before the fair value is assessed using the discounted cash flow method under three future scenarios. The analyses revealed a possible undervaluation of the company, which led to a buy recommendation for shares of Lufthansa.

In recent years European airspace has become increasingly congested and airlines can now observe that en-route capacity constraints are the fastest growing source of flight delays. In 2010 this source of delay accounted for 19% of all flight delays in Europe and has been increasing with an average yearly rate of 17% from 2005 to 2010. This paper suggests and evaluates an approach to how disruption management can be combined with flight planning in order to create more proactive handling of the kind of disruptions, which are caused by congested airspace. The approach is evaluated using data from a medium size European carrier and estimates a lower bound saving of several million USD.

本論文分為兩部分，第一部份是探討全球航空產業的油料避險會不會對公司價值有所影響，以及油料避險的誘因。第二部份則是檢視全球航空公司的風險曝露會不會影響分析師的預測誤差，尤其是燃油價格變動的風險曝露。 / In the first essay, we examine whether jet fuel hedging increases the market value of airline companies around the world. Using a sample of 70 airline companies from 32 countries over the period 1995 to 2005, we find that jet fuel hedging is not significantly positively related to their firm value in the global airlines, but this positive relationship holds in the various sub-samples and is significant for US and non-alliance firms. Moreover, our results show that the risk-taking behavior of executives and the tendency to avoid financial distress are important determinants for the jet fuel hedging activities of non-US airline companies. Alleviating the problem of underinvestment is also an important factor to explain the jet fuel hedging activities of US and non-alliance firms. Our results add support to the growing body of literature which finds that hedging increases firm value for global airline companies. In the second essay, we examine the extent analysts revise their earnings forecasts in response to oil price, interest rate and foreign exchange rate shocks they have observed during the year, and whether these revisions contain additional information about how current and past price shocks affect reported earnings, using the sample of the global airline industry. Empirical results indicate that jet fuel hedging can increase analysts’ forecast revisions in the total sample, and in the sub-sample of the volatile fuel price period. These results can also be seen in US and non-US airlines, and airlines with both strong and weak governance. Overall, our results show that oil price shocks play an important role in investor and analyst information uncertainty with regard to the global airline industry. Consequently, corporate risk disclosures only provide limited information about firms’ financial risk exposures. Two essays are comprised in this dussertation to examine whether jet fuel hedging has effects on firm value and analysts’ forecast accuracy in the global airline industry. Using global data allows us to cmpare the differences of jet fuel hedging behavior and incentives for hedging across different sub-samples. Furthermore, we also examine how jet fuel hedging affects analysts’ forecast erros across different sub-samples and its implications for firm disclosures about their risk exposures in the financial reports. In the first essay, we examine whether jet fuel hedging increases the market value of airline companies around the world. Using a sample of 70 airline companies from 32 countries over the period 1995 to 2005, we find that jet fuel hedging is not significantly positively related to their firm value in the global airlines, but this positive relationship holds in the various sub-samples and is significant for US and non-alliance firms. Moreover, our results show that the risk-taking behavior of executives and the tendency to avoid financial distress are important determinants for the jet fuel hedging activities of non-US airline companies. Alleviating the problem of underinvestment is also an important factor to explain the jet fuel hedging activities of US and non-alliance firms. Our results add support to the growing body of literature which finds that hedging increases firm value for global airline companies. In the second essay, we examine the extent analysts revise their earnings forecasts in response to oil price, interest rate and foreign exchange rate shocks they have observed during the year, and whether these revisions contain additional information about how current and past price shocks affect reported earnings, using the sample of the global airline industry. Empirical results indicate that jet fuel hedging can increase analysts’ forecast revisions in the total sample, and in the sub-sample of the volatile fuel price period. These results can also be seen in US and non-US airlines, and airlines with both strong and weak governance. Overall, our results show that oil price shocks play an important role in investor and analyst information uncertainty with regard to the global airline industry. Consequently, corporate risk disclosures only provide limited information about firms’ financial risk exposures.

<p> </p><p><strong>The airline industry and Sustainable Value</strong>The airline industry are, by many, considered to be an industry with a high level of environmental impact, in other words an environmental destroyer. Although some argue that it still does only produces a small part of the world’s total emissions it is still an industry under high pressure from regulatory institutions and customers.</p><p>Sustainable value is a rather new concept and allows the user measure a company’s social and/or environmental performance in monetary terms, which is the main difference from many financial calculation models. The ADVANCE sustainable value method is based on theories of opportunity costs and can give indications in terms of efficiency in comparison to a chosen benchmark.<strong>Purpose </strong>With the use of this method we are interested in finding out if an airline can create a <em>sustainable value</em> even though they are performing an activity that, for some, is seen as destroying the environment? The sustainable value method prime users would be stakeholders such as investors and as many companies in the airline industry are non-public companies, we also aim to discuss a wider range of usage for this method such as for the management internal decision process.</p><p><strong>Method</strong>We have chosen three major Swedish airlines to base our calculations on by using a nonprobability selection. We have excluded companies that are not registered in Sweden, does not provide actual passenger transport, are so called “virtual airline” and/or have not any publicly available information. A virtual airline, in this context, refers to an airline that does not own or lease any own aircrafts and instead are buying passenger chairs from another airline, called codesharing. We will benchmark our calculations towards the Swedish GDP and the Swedish Transport sector.</p><p><strong>Theoretical framework</strong>The management’s task is to, among other things, implement measures for the management accountants to use in their work. Corporate Sustainable Responsibility’s (CSR) general idea is to act responsible towards the most important questions for their stakeholders such as investors, government etc. CSR has led to that more sustainability information to stakeholders is produced, the type of information that we are using in our calculations.<strong>Our findings</strong>By the use of the ADVANCE method we can see that in fact airlines, despite the high preasure can create a positive Sustainable Value while comparing to the transport sector. We also argue the method can be used by the management as a complement to their other financial measures as it gives other efficiency indications than traditional methods.</p><p> </p> / <p><strong>Flygbranschen och hållbart värde</strong>Flygbranschen är, av många, ansed vara en industri med hög miljöpåverkan. Även om vissa hävdar att det fortfarande bara bidrar till en liten del av världens totala utsläpp, är det fortfarande en bransch under högt tryck från lagstiftande institutioner och kunder. Hållbart värde är ett tämligen nytt begrepp och tillåter att användaren att mäta ett företags sociala och / eller miljöprestanda i monetära termer, vilken är den största skillnaden från många ekonomiska beräkningsmodeller. ADVANCE Sustainable Value metoden är baserad på teorier om alternativa kostnader och kan ge indikationer i fråga om effektivitet i jämförelse med en vald riktmärke. <strong>Syfte</strong>Med hjälp av denna metod är vi intresserade av att veta om ett flygbolag kan skapa ett hållbart värde trots att de utför en verksamhet som, för vissa, ses som förstör miljön. Metodens främsta användarna är intressenter som investerare. Då många svenska företag i flygbranschen är icke-offentliga bolag, strävar vi också att diskutera en bredare användning för denna metod som för förvaltningen interna beslutsprocessen. <strong>Metod</strong>Vi har valt tre stora svenska flygbolag att basera våra beräkningar på genom att använda en icke sannolikhets urval. Vi har uteslutit företag som inte är registrerade i Sverige, inte ge nuvarande persontransporter, är så kallade "virtuella flygbolag" och / eller inte har någon allmänt tillgänglig information. Ett virtuellt flygbolag, i detta sammanhang hänvisar till ett flygbolag som inte äger eller leasar några egna flygplan och istället köper passagerare stolar från ett annat bolag, kallat code sharing. Vi kommer att jämföra våra beräkningar till den svenska BNP och den svenska transportsektorn. <strong>Teoretiskt ramverk</strong>Ledningens uppgift är att bland annat genomföra åtgärder för förvaltningen revisorer att använda i sitt arbete. Corporate Social Responsobilitys (CSR) allmänna tanken är att agera ansvariga gentemot de viktigaste frågorna för deras intressenter såsom investerare, regeringen osv. CSR har lett till att mer hållbarhets information  produceras, vilken är den typ av information som vi använder i vår beräkningar. <strong>Vårat resultat</strong>Genom användning av metoden kan vi se att det faktiskt finns ett flygbolag som trots det höga trycket kan skapa ett positivt hållbart värde när vi jämför mot transportsektorn. Vi hävdar också att metoden kan användas av ledningen som ett komplement till sina andra ekonomiska verktyg eftersom det ger andra effektivitet indikationer än traditionella metoder.</p>

The airline industry and Sustainable ValueThe airline industry are, by many, considered to be an industry with a high level of environmental impact, in other words an environmental destroyer. Although some argue that it still does only produces a small part of the world’s total emissions it is still an industry under high pressure from regulatory institutions and customers. Sustainable value is a rather new concept and allows the user measure a company’s social and/or environmental performance in monetary terms, which is the main difference from many financial calculation models. The ADVANCE sustainable value method is based on theories of opportunity costs and can give indications in terms of efficiency in comparison to a chosen benchmark.Purpose With the use of this method we are interested in finding out if an airline can create a sustainable value even though they are performing an activity that, for some, is seen as destroying the environment? The sustainable value method prime users would be stakeholders such as investors and as many companies in the airline industry are non-public companies, we also aim to discuss a wider range of usage for this method such as for the management internal decision process. MethodWe have chosen three major Swedish airlines to base our calculations on by using a nonprobability selection. We have excluded companies that are not registered in Sweden, does not provide actual passenger transport, are so called “virtual airline” and/or have not any publicly available information. A virtual airline, in this context, refers to an airline that does not own or lease any own aircrafts and instead are buying passenger chairs from another airline, called codesharing. We will benchmark our calculations towards the Swedish GDP and the Swedish Transport sector. Theoretical frameworkThe management’s task is to, among other things, implement measures for the management accountants to use in their work. Corporate Sustainable Responsibility’s (CSR) general idea is to act responsible towards the most important questions for their stakeholders such as investors, government etc. CSR has led to that more sustainability information to stakeholders is produced, the type of information that we are using in our calculations.Our findingsBy the use of the ADVANCE method we can see that in fact airlines, despite the high preasure can create a positive Sustainable Value while comparing to the transport sector. We also argue the method can be used by the management as a complement to their other financial measures as it gives other efficiency indications than traditional methods. / Flygbranschen och hållbart värdeFlygbranschen är, av många, ansed vara en industri med hög miljöpåverkan. Även om vissa hävdar att det fortfarande bara bidrar till en liten del av världens totala utsläpp, är det fortfarande en bransch under högt tryck från lagstiftande institutioner och kunder. Hållbart värde är ett tämligen nytt begrepp och tillåter att användaren att mäta ett företags sociala och / eller miljöprestanda i monetära termer, vilken är den största skillnaden från många ekonomiska beräkningsmodeller. ADVANCE Sustainable Value metoden är baserad på teorier om alternativa kostnader och kan ge indikationer i fråga om effektivitet i jämförelse med en vald riktmärke. SyfteMed hjälp av denna metod är vi intresserade av att veta om ett flygbolag kan skapa ett hållbart värde trots att de utför en verksamhet som, för vissa, ses som förstör miljön. Metodens främsta användarna är intressenter som investerare. Då många svenska företag i flygbranschen är icke-offentliga bolag, strävar vi också att diskutera en bredare användning för denna metod som för förvaltningen interna beslutsprocessen. MetodVi har valt tre stora svenska flygbolag att basera våra beräkningar på genom att använda en icke sannolikhets urval. Vi har uteslutit företag som inte är registrerade i Sverige, inte ge nuvarande persontransporter, är så kallade "virtuella flygbolag" och / eller inte har någon allmänt tillgänglig information. Ett virtuellt flygbolag, i detta sammanhang hänvisar till ett flygbolag som inte äger eller leasar några egna flygplan och istället köper passagerare stolar från ett annat bolag, kallat code sharing. Vi kommer att jämföra våra beräkningar till den svenska BNP och den svenska transportsektorn. Teoretiskt ramverkLedningens uppgift är att bland annat genomföra åtgärder för förvaltningen revisorer att använda i sitt arbete. Corporate Social Responsobilitys (CSR) allmänna tanken är att agera ansvariga gentemot de viktigaste frågorna för deras intressenter såsom investerare, regeringen osv. CSR har lett till att mer hållbarhets information  produceras, vilken är den typ av information som vi använder i vår beräkningar. Vårat resultatGenom användning av metoden kan vi se att det faktiskt finns ett flygbolag som trots det höga trycket kan skapa ett positivt hållbart värde när vi jämför mot transportsektorn. Vi hävdar också att metoden kan användas av ledningen som ett komplement till sina andra ekonomiska verktyg eftersom det ger andra effektivitet indikationer än traditionella metoder.