by Cheung Bing-leung, Wong Kai-man. / Thesis (MBA)--Chinese University of Hong Kong, 1985 / Bibliography: leaves 81-83.

by Hung Yuk Hung Antony [and] Ng Chim Kuen Jimmy. / Includes bibliographies / Thesis (M.B.A.)--Chinese University of Hong Kong, 1984

A automação bancária é um fenômeno amplo, que envolve diversos países, atividades econômicas, infraestruturas, agentes e processos. O presente trabalho visa compreendê-la junto das dinâmicas da formação socioespacial brasileira, enquanto sistema técnico composto por artificialidades e intencionalidades, formas de fazer, que funcionam de forma solidária, isto é, utilizando-se e dando condições para que outros sistemas técnicos funcionem (SANTOS, [1996] 2002). Nesse sentido, busca-se analisar criticamente o fenômeno da automação bancária ocorrido no Brasil, dando ênfase na análise do circuito espacial de produção de seus sistemas técnicos, principalmente os Terminais de Autoatendimento (ou Automatic Teller Machines - ATMs), e da difusão e uso destes sistemas pelos bancos instalados no território brasileiro. Dessa forma, foi estabelecida uma periodização, compreendendo o fenômeno em questão a partir de dois grandes períodos (1961-1991 e 1991-2015) e quatro subperíodos (1961-1974, 1974-1991, 1991-1999 e 1999-2015). Nesse sentido, formou-se um conjunto de empresas que, apesar de diferentemente localizadas, configuraram um circuito espacial de produção dos Terminais de Autoatendimento e que passaram a fornecê-los aos diversos bancos presentes no Brasil. Tal circuito espacial, em conjunto com os diferentes círculos de cooperação que dele emergem, são de fundamental importância no entendimento de processos de expansão e descentralização espacial de formas de atendimento e de serviços bancários, que, em conjunto com uma crescente bancarização da população, tem favorecido um exponencial aumento do número de ATMs no país. / Banking automation is a broad phenomenon that involves several countries, economic activities, infrastructure, agents and processes. This study aims to understand it with the dynamics of the Brazilian socio-spatial formation, as a technical system consisting of artificiality and intentions, ways of doing, that works in solidarity, using and giving conditions for other systems technical work (SANTOS, [1996] 2002). In this sense, the aim is to review the banking automation phenomenon occurred in Brazil, with emphasis on the analysis of spatial circuit production of its technical systems, especially Automated Teller Machines (ATM), and dissemination and use of these systems in banks operating in Brazil. Thus, it was possible to establish a periodization, understanding the phenomenon in question in two major periods (1961-1991 and 1991-2015) and four sub-periods (1961-1974, 1974-1991, 1991-1999 and 1999-2015). In this sense, it formed a group of companies that, although differently located, configured a spatial circuit of production of self-service terminals and now supply them to the various banks operations in Brazil. This spatial circuit, together with the various circles of cooperation that emerged from it, are fundamentally important in understanding the processes of expansion and spatial decentralization of the banking services, which, together with a growing banking population, has favored an exponential increase in the number of ATMs in the country.

The objective of this study was to determine the factors which can affect the adoption of e-banking in Cameroon. To conduct that research, we tried to understand how demographic characteristics, attitudes and social influences impact on the customer’s decision to adopt e-banking; to investigate barriers and challenges with regard to the adoption of e-banking; to identify the differences in perception regarding e-banking between e-banking users and non-users; and to determine whether or not e-banking offers more opportunities in comparison with the traditional banking system used in Cameroon. Through an in-depth interview and questionnaires filled by bank’s customer, the factors influencing the adoption of e-banking in Cameroon were identified. These were demographic factors such as age, income, educational level and occupation. Psychological factors such as perceptions of relative advantage, compatibility, complexity and perceived cost were also identified. Perceived risk was found to have a negative impact on e-banking adoption. A measure of the relationship between the factors and the adoption of e-banking was determined. Negative perceptions and attitudes influence the decision-making process, resulting in negative consumer behaviour outcomes. Social influences, including the opinions of friends, parents and colleagues, were found to have an influence on e-banking adoption. With regard to the research objectives that identified factors discouraging customers from using e-banking, the lack of trust, lack of information, lack of knowledge and perceived risk by non-users hindered the adoption of e-banking. Challenges and barriers with regard to e-banking adoption were also identified, namely resistance to change by bank employees, lack of knowledge, absence of e-laws and legislation for e-banking, absence of a proper telecommunications infrastructure and shortage of IT training. This research is especially valuable for the Cameroon banking industry, as the findings will provide insights for banks interested in implementing e-banking strategies. / Business Management / M. Com. (Business Management)

by Thomas Li Yuen-cheuk, Tina Yeung Chi-yin. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY & TERMINOLOGY --- p.2 / Methodology --- p.2 / Terminology --- p.4 / Chapter III. --- BACKGROUND INFORMATION --- p.6 / Company Statistics --- p.6 / Situation Before the Automation Project --- p.7 / Major Trends in Banking in the 90's --- p.8 / Chapter IV. --- THE NEW SYSTEM --- p.11 / Characteristics of the New System (SYSCO) --- p.11 / Functional Overview --- p.18 / Chapter V. --- "THE IMPLEMENTATION TEAM, PLAN AND PROCESS" --- p.36 / Life Time for SYSCO --- p.36 / Implementation Plan --- p.37 / Why Hong Kong is Chosen as the Second Pioneer Site? --- p.38 / The Project Organisation --- p.39 / Implementation Schedule --- p.42 / Chapter VI. --- IMPLEMENTATION DIFFICULTIES --- p.45 / Chapter VII. --- POST-IMPLEMENTATION RESULTS --- p.57 / Sampling --- p.57 / Findings and Interpretations --- p.58 / Chapter VIII. --- CONCLUSION --- p.72 / Lession to Learn --- p.72 / Conclusive Remarks --- p.75 / APPENDIX / Chapter I. --- User Opinion Survey Questionnaire --- p.77 / Chapter II. --- Customer Opinion Survey Questionnaire --- p.80

The objective of this study was to determine the factors which can affect the adoption of e-banking in Cameroon. To conduct that research, we tried to understand how demographic characteristics, attitudes and social influences impact on the customer’s decision to adopt e-banking; to investigate barriers and challenges with regard to the adoption of e-banking; to identify the differences in perception regarding e-banking between e-banking users and non-users; and to determine whether or not e-banking offers more opportunities in comparison with the traditional banking system used in Cameroon. Through an in-depth interview and questionnaires filled by bank’s customer, the factors influencing the adoption of e-banking in Cameroon were identified. These were demographic factors such as age, income, educational level and occupation. Psychological factors such as perceptions of relative advantage, compatibility, complexity and perceived cost were also identified. Perceived risk was found to have a negative impact on e-banking adoption. A measure of the relationship between the factors and the adoption of e-banking was determined. Negative perceptions and attitudes influence the decision-making process, resulting in negative consumer behaviour outcomes. Social influences, including the opinions of friends, parents and colleagues, were found to have an influence on e-banking adoption. With regard to the research objectives that identified factors discouraging customers from using e-banking, the lack of trust, lack of information, lack of knowledge and perceived risk by non-users hindered the adoption of e-banking. Challenges and barriers with regard to e-banking adoption were also identified, namely resistance to change by bank employees, lack of knowledge, absence of e-laws and legislation for e-banking, absence of a proper telecommunications infrastructure and shortage of IT training. This research is especially valuable for the Cameroon banking industry, as the findings will provide insights for banks interested in implementing e-banking strategies. / Business Management / M. Com. (Business Management)

by Vivien W.Y. Pau & Samuel S.K. Wan. / Bibliography: leaves 159-160 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1984

by Wong Yiu Chung. / Bibliography: leaves 298-304 / Thesis (M.Ph.)--Chinese University of Hong Kong, 1984

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-08-09T19:11:25Z No. of bitstreams: 1 RoseMariTessimaDissertacao2018.pdf: 1081652 bytes, checksum: 7f7ef89d8ae46f3e8effe828853d2532 (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-08-09T19:11:53Z (GMT) No. of bitstreams: 1 RoseMariTessimaDissertacao2018.pdf: 1081652 bytes, checksum: 7f7ef89d8ae46f3e8effe828853d2532 (MD5) / Made available in DSpace on 2018-08-09T19:11:53Z (GMT). No. of bitstreams: 1 RoseMariTessimaDissertacao2018.pdf: 1081652 bytes, checksum: 7f7ef89d8ae46f3e8effe828853d2532 (MD5) Previous issue date: 2018-02-26 / People with disabilities use banking services, however, in the empirical literature little evidence has been found linking the issue of the Person with disability and the accessibility with the offer of banking services. To characterize the theme, a literature review was carried out which emphasized: the technical standards. The legislation on Inclusion of Persons with Disabilities in the various segments of society. Their rights and obligations. The technological development that provides greater independence to the Person with Disabilities. Assistive technologies. Credit lines provided by banks for the acquisition of equipment, orthoses, prostheses and financing of architectural projects for residential accessibility. Banking applications for the segments of the Person with Disabilities. In this review it was found that there is a good evolution in the development of assistive technologies that seek to offer a better quality of life for the People with Disabilities. Brazil has good legislation regarding the rights and obligations of the Person with Disabilities, but there is still a way to be followed so that this legislation is understood, respected and fulfilled by Brazilian society, but this is a matter of cultural evolution that still lacks some time to consolidate. It was also found that there is a line of credit available to People with Disabilities, but it does not serve the entire population of people with disabilities. Banks are using technologies to provide care for this audience, such as screen reader, biometrics for customer identification, extracts in braille. Participants in the survey were People with Disabilities, with disabilities: physical, visual and auditory, who are clients of banks, not having been a profile of persons with associated disabilities. Having ascertained with the interviewees that they see their relationship with banks and banking products as "normal", not characterizing as good or bad, but very similar to what any ordinary citizen receives from banks, that many of his observations are common to other customers. / Pessoas com deficiência utilizam serviços bancários, entretanto, na literatura tem-se encontrado pouca evidência que relacione a questão da Pessoa com Deficiência e a acessibilidade com a oferta de serviços bancários. Para caracterizar a temática realizou-se uma revisão de literatura e análise documental que enfatizou: as normas técnicas; a legislação referente a Inclusão da Pessoa com Deficiência nos diversos segmentos da sociedade; seus direitos e obrigações; o desenvolvimento tecnológico que propicia maior independência a Pessoa com Deficiência; as tecnologias assistivas; linhas de crédito disponibilizadas pelos bancos para aquisição de equipamentos, órteses, próteses e financiamento de projetos de arquitetônicos de acessibilidade residencial; aplicativos bancários destinados ao segmento de Pessoa com Deficiência. Na análise, apurou-se que existe uma boa evolução no desenvolvimento de tecnologias assistivas que buscam oferecer melhor qualidade de vida para as Pessoas com Deficiência. Apesar do Brasil ter uma boa legislação no que se refere aos direitos e obrigações da Pessoa com Deficiência, ainda existe um caminho a ser percorrido para que esta legislação seja entendida, respeitada e cumprida pela sociedade brasileira, mas esta é uma questão de evolução cultural que ainda carece de certo tempo para se consolidar. Identificamos a existência de uma linha de crédito dedicada para as Pessoas com Deficiência, mas que não atende a toda esta população de pessoas com deficiência devido as regras de utilização. Observamos que os bancos estão utilizando novas tecnologias para oferecer atendimento para este público, tais como leitor de tela, biometria para identificação do cliente, extratos em braile. Participaram da pesquisa Pessoas com Deficiência, com deficiência: física, visual e auditiva, que são clientes de bancos, não tendo sido perfil pessoas com deficiência associada. Foi apurado junto aos entrevistados que eles vêm sua relação com os bancos e produtos bancários como “normal”, não caracterizando como bom nem como ruim, mas bem parecido com o que qualquer cidadão comum recebe dos bancos, que muitas de suas observações são comuns aos demais clientes.

The purpose of this project is to design, build, and implement a Customer Relationship Management (CRM) system for a bank. CRM BANKING is an online application that caters to strengthening and stabilizing customer relationships in a bank.