Submitted by SBI Biblioteca Digital (sbi.bibliotecadigital@puc-campinas.edu.br) on 2017-08-08T12:17:56Z No. of bitstreams: 1 PABLO GULIAS RUFINO DE FREITAS.pdf: 2140333 bytes, checksum: 1e937a0df855e15ff38bbf36da286844 (MD5) / Made available in DSpace on 2017-08-08T12:17:56Z (GMT). No. of bitstreams: 1 PABLO GULIAS RUFINO DE FREITAS.pdf: 2140333 bytes, checksum: 1e937a0df855e15ff38bbf36da286844 (MD5) Previous issue date: 2017-05-02 / Pontif?cia Universidade Cat?lica de Campinas ? PUC Campinas / Traditionally, Information Security (IS) and Quality of Service (QoS), which means the capacity of a service to satisfy the needs of a user, have been considered separately, with different purposes and needs. However, the service levels that are advertised and expected for both are strongly linked. In this sense, despite the improvement in the performance of communication and of the confidentiality, integrity and the availability of data trafficked having greater premise, there still is no standardization for the joint and efficient use of IS and QoS. There are also no defined metrics or indicators that allow for this grouped measurement. This study proposed and tested a model for the management of communication networks, based on the best practices of the library for Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL), having the novelty of using the information security risk management process, from the 27005 (Risk Management) standard, in conjunction with a list of requirements checks of QoS and controls from the 27002 (Code of Practice) standard. This study looks to find the equilibrium between IS, performance and productivity. The results obtained showed the effectiveness of this proposal decreasing by approximately 16%, the number of incidents directly linked to IS and QoS, detected and solved in a proactive manner. / Tradicionalmente, Seguran?a da Informa??o (SI) e Qualidade de Servi?o (Quality of Service (QoS)), que significa a capacidade de um servi?o para satisfazer as necessidades do usu?rio, t?m sido consideradas, separadamente, com diferentes prop?sitos e necessidades. No entanto, os n?veis de servi?os anunciados e esperados por ambos est?o fortemente ligados. Nesse sentido, apesar da melhoria no desempenho da comunica??o e da confidencialidade, integridade e disponibilidade dos dados transportados serem premissas maiores, ainda n?o h? uma padroniza??o para um uso conjunto e eficiente entre SI e QoS. Tamb?m n?o h? uma defini??o de m?tricas ou indicadores que possibilitem essa medi??o agrupada. No presente trabalho, prop?e-se e testa-se um modelo de gerenciamento de redes de telecomunica??es, baseado nas melhores pr?ticas da biblioteca de Gerenciamento de Servi?os de Tecnologia da Informa??o (GSTI), Information Technology Infrastructure Library (ITIL), tendo como novidade a utiliza??o do processo de gest?o de riscos de seguran?a da informa??o, da norma 27005 (Gest?o de riscos), em conjun??o com uma lista de verifica??es de requisitos de QoS e controles da norma 27002 (C?digo de pr?ticas). Este trabalho busca o equil?brio entre SI, desempenho e produtividade. Os resultados obtidos mostraram a efetividade da proposta com uma diminui??o aproximada de 16%, da quantidade de incidentes diretamente ligados ? SI e QoS, detectados e solucionados de forma proativa.

Made available in DSpace on 2016-04-04T18:31:35Z (GMT). No. of bitstreams: 1 Marciano Penaforte da Cruz.pdf: 22416188 bytes, checksum: b5cc2dd3126629be88611f1651fec7f0 (MD5) Previous issue date: 2012-12-18 / Increasingly in the business world, Information Technology - IT is fundamental to achieve the business goals of an organization. However managing resources and offering services to achieve your goals bring a growing challenge for managers in this area. This study aims at evaluating the best practices of the ITIL library to meet their benefits in culture management of IT services, as its marketing context. Therefore, dozens of clients from five companies that outsource IT services have been analyzed (Information Technology). The studied group is located in the South, Southeast and Center-West regions of Brazil. This is a group formed by service providers to standardize IT management and adopt ITIL best practices in their processes adopted. Quantitative data were collected from a communication application, emails, and performance parameters were measured up before and after the implementation of ITIL best practices. The research took place between September 2011 and April 2012. The method used was descriptive and quantitative and evolved from the development of a questionnaire with 25 closed questions. The case study, retrospectively, was submitted to the review of the literature and application of mathematical formulas. / No mundo empresarial, cada vez mais, a Tecnologia da Informa??o TI torna se fundamental para o alcance das metas de neg?cio de uma organiza??o. Contudo gerir os recursos, ofertar servi?os, de modo a garantir seus objetivos traz um desafio cada vez maior para os gestores desta ?rea. A presente pesquisa tem como objetivo avaliar as melhores pr?ticas da Biblioteca ITIL para conhecer seus benef?cios na cultura de gest?o de servi?os de TI, conforme o seu contexto mercadol?gico. Para tanto, foram analisados dezenas de clientes de cinco empresas que terceirizam servi?os de TI (Tecnologia da Informa??o). O universo pesquisado est? localizado nas regi?es Sul, Sudeste e Centrooeste do Brasil. Este ? um conjunto formado por prestadores de servi?os de padroniza??o de gest?o de TI e que adotaram as boas pr?ticas de ITIL em seus processos. Foram coletados dados quantitativos de uma aplica??o de correio eletr?nico, e mensurou-se par?metros de desempenho antes e depois da implementa??o das melhores pr?ticas ITIL. A pesquisa, ocorreu entre setembro de 2011 e abril de 2012. O m?todo utilizado foi descritivo e quantitativo e desenvolveu-se a partir da elabora??o de um question?rio com 25 perguntas fechadas. O estudo de caso, a posteriori, foi submetido ? revis?o da literatura relacionada e ? aplica??o de f?rmulas matem?ticas.

Submitted by Mariana Dornelles Vargas (marianadv) on 2015-03-23T17:19:03Z No. of bitstreams: 1 governança_corporativa.pdf: 835630 bytes, checksum: 1fed90b284c685f30dcea98d0d02e1b5 (MD5) / Made available in DSpace on 2015-03-23T17:19:03Z (GMT). No. of bitstreams: 1 governança_corporativa.pdf: 835630 bytes, checksum: 1fed90b284c685f30dcea98d0d02e1b5 (MD5) Previous issue date: 2010 / Nenhuma / O segmento de educação no Brasil vem passando por um intenso processo de transformação, no qual se observa um forte crescimento da concorrência, além de um constante movimento de fusões e aquisições, fazendo com que a temática da gestão ganhe cada vez mais relevância. Com isso, o presente estudo tem como objetivo investigar as práticas de Governança Corporativa em Mantenedoras de Instituições de Ensino Superior Privadas no Brasil. A pesquisa foi realizada com o uso de questionários, respondidos por 37 dirigentes de Mantenedoras de Instituições de Ensino Superior, sendo que estas foram agrupadas em duas categorias administrativas: com fins lucrativos e sem fins lucrativos. Esta pesquisa caracteriza-se como descritiva quanto aos objetivos e, predominantemente quantitativa, quanto à abordagem do problema. Para a análise dos dados, foi usada, principalmente, a estatística descritiva. As práticas de governança pesquisadas tiveram como base as recomendações do Código das Melhores Práticas de Governança Corporativa do IBGC, das quais foram abordados: Conselho de Administração, Gestão, Auditoria Independente, Conselho Fiscal e Conduta e Conflito de Interesses. De forma geral, os dados da pesquisa indicam haver uma baixa adoção das recomendações das Melhores Práticas de Governança Corporativa, em especial nas Mantenedoras de Instituições Sem Fins Lucrativos. / The education segment in Brazil is going by an intense transformation process, in which a fort growth is observed in the competition, besides a fort movement of coalitions and acquisitions, making the issue of management became even more important. Thus, the present study has as objective investigates the practices of Corporate Governança in maintainer of Private Higher Education Institutions in Brazil. The research was accomplished with the use of questionnaires, answered by 37 leaders of maintainer of Higher Education Institutions, and these were grouped in two administrative categories: profit and nonprofit institutions. This research has as descriptive characteristic to be on the objectives and, predominantly quantitative, as to the approach to the problem. For the data analysis was used, mainly, descriptive statistics. The practices of governance investigated, were based on the recommendations of the Code of Best Practices of Corporate Governance IBGC, of which were discussed: the Council of Administration, Management, Independent audit, supervisory board and conduct and conflict of interests. In general, research data indicate a low adoption of the recommendations of Best Practices of Corporate Governance, especially in maintainer institutions nonprofit making.

Orientador: Paulo Valladares Soares / Resumo: Os Resíduos da Construção e Demolição (RCD) são um grande problema da maioria das cidades brasileiras, nos aspectos ambiental, social e econômico. Esse problema também se destaca em Boa Vista, capital e maior cidade do estado de Roraima, com aproximadamente 63% da população estadual, onde os RCD representam quase 46% do total em massa de resíduos depositados no aterro municipal. Considerando que se têm poucas informações sobre a gestão de RCD na cidade, pois o Plano Municipal de Gestão Integrada de Resíduos Sólidos (PMGIRS) de Boa Vista ainda está em fase de implementação, este trabalho teve como objetivo realizar um diagnóstico da atual situação e sugerir ajustes na gestão e destinação dos RCD na cidade de Boa Vista, por meio de levantamento bibliográfico e trabalho a campo com entrevistas às empresas de construção, empresas de transporte de entulho, o poder público municipal e com uma empresa de reciclagem de entulho. O diagnóstico revelou que a maioria das empresas de construção e de transporte de entulho não atende à legislação atual, por falta de fiscalização das autoridades. O poder público municipal se esforça para implementar o PMGIRS e tentar acabar com os depósitos clandestinos e obrigar as grandes geradoras a parar de despejar os RCD no aterro municipal. Foi identificado que existe uma empresa de reciclagem de entulho atuante na cidade de Boa Vista, porém, enfrenta dificuldades para se estabelecer num mercado que é pouco desenvolvido, sem incentivos e com a lei de ... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: Construction and Demolition Waste (CDW) in the environmental, social and economic aspects are a big problem in most Brazilian cities, This problem also stands out in Boa Vista, capital and the largest city of Roraima state, with approximately 63% of state’s population, where the CDW represent almost 46% of the total mass of waste deposited in the municipal landfill. Considering that there is little information about the management of CDW in the city, because the Municipal Plan of Integrated Solid Waste Management of Boa Vista stills in implementation phase, this work aimed to diagnose the current situation and to suggest adjustments in the management and destination of the CDW in Boa Vista, through bibliographical survey and field work with interviews with construction companies, transportation companies of rubble, municipal public authorities and with a recycling company of rubble. The diagnosis revealed that most companies of construction and debris does not meet to current legislation, due to lack of supervision by the authorities. Municipal public authorities are struggling to implement the Municipal Plan of Integrated Solid Waste Management and try to stop clandestine deposits and force large generators to stop dumping CDW in the municipal landfill. It was identified that there is a recycling company of rubble in the city of Boa Vista, however, it faces difficulties to establish itself in a market that is poorly developed, without incentives and with the law of sustainab... (Complete abstract click electronic access below) / Mestre

Small businesses are critical to economic development. Small businesses create job opportunities and training and innovative products and services, but they encounter significant challenges and many fail in the first 7 years due to lack of sustainable strategies. The purpose of this single case study was to explore strategies owners used to sustain small energy consulting businesses for longer than 7 years. The population in this study consisted of 5 senior executives of a small energy consulting firm in the Washington, DC, metropolitan area. The conceptual framework for the study was the transformational leadership theory that deals with vision and empowerment aimed at increasing both employee effectiveness and well-€being to positively aid employee outcomes, commitment, role clarity, and prosperity. Data were collected through face-to-face semistructured interviews and a review of company documents. After data analysis using thematic analysis and methodological triangulation, 7 themes emerged: functional vision, planning, skilled human resources, match approach to strategy, create market share, good leadership, and staying in tune with innovation. Implications of this study for social change include the potential for small energy consulting businesses to improve in the quality of life in the local environment by playing a vital role in the culture and economy of the community. Implementing the strategies may result in improving a firm's profitability and sustainability and contributing to social change for the local communities by reducing unemployment, offering competitive compensation, providing improved working conditions, and improving work-€life practices.

Indian pharmaceutical companies spend one-third of their revenue from supply chain management (SCM) activities due to inherently poor transportation infrastructure. SCM is a vital function for many companies, as it is usually employed to lower expenses and increase sales for the company. SCM costs are higher in India than they are in other areas of the world, amounting to 13% of India's GDP. The purpose of this study was to explore SCM strategies Indian business leaders in the pharmaceutical industry have used to reduce the high costs associated with SCM. This study used a single case study research design and semistructured interviews to collect data from 3 SCM business leaders working in Indian pharmaceutical organizations and possessing successful experience in using SCM strategies to reduce high costs. Goldratt's (1990) theory of constraints was used as the conceptual framework for this study to identify challenges associated with SCM strategies. Data from semistructured interviews, observations, and company documents were processed and analyzed using data source triangulation, grouping the raw data into key themes. The following 3 themes emerged: distribution and logistics challenges, impact of SCM processes, and best practices and solutions. The implications for positive social change include the potential to reduce supply chain risk, which could lead to lower product prices for consumers, increased stakeholder satisfaction, and a higher standard of living.

The need for development education for first year community college students is a growing trend and has a variety of solutions. Engagement and retention of these students is vital to the success of the student and the college in which they attend. Taking developmental education courses should not be repetitive hurdles for a college student. This study is to establish the level of engagement of community college students who are enrolled in developmental education compared to students not enrolled in developmental education and their levels of success. The study evaluates administrative practices that engage developmental students in 2-year institutions. This study aims at increasing successful outcomes in developmental education students through research. The study of levels of engagement, retention, successful strategies and academic support may be the determining factor of success of developmental education students and the 2-year institution in which they are enrolled. Quantitative analysis will determine if there are significant differences in the engagement levels among first year developmental education students versus first year viii non-developmental college students within 2-year institutions and what institutional practices or academic support initiatives support developmental students’ engagement in 2-year institutions. The instrument used was the 2009 SENSE (Survey of Entering Student Engagement). This tool assists colleges to focus on the “front door” of the students’ college experience. This study uses an independent sample t-test to analyze the responses of students currently enrolled in developmental education courses versus students enrolled in non-developmental courses. The SENSE Survey was administered to students at 120 member community colleges during the fourth and fifth week of the fall 2009 semester. Fall 2009 was the first national administration of the survey. A 20- year community college system in suburban Houston, TX was specifically examined. This study determines the significance of implementation of successful programs and academic support procedures to enhance the college experiences and performance of students enrolled in developmental education, increases more efficient use of college resources, and assists students to complete developmental courses to persist into college level courses. / text

La fonction paternelle d’ouverture sur le monde (FPOM) est un concept récent dans le domaine de la recherche sur l’engagement paternel. Les liens entre les pratiques parentales et les représentations mentales qui sont associées à cette forme d’engagement paternel, les comportements et le développement des enfants sont peu connus. Cette étude transversale avait pour objet l’atteinte de deux objectifs, d’abord vérifier les liens prédictifs entre les dimensions de la FPOM, le sentiment de compétence parentale (SCP) des pères et la qualité de la relation d’attachement père-enfant. Ensuite, examiner le rôle potentiellement modérateur du SCP des pères sur les liens significatifs entre les dimensions de la FPOM et la qualité de la relation d’attachement père-enfant. Les données proviennent d’un échantillon de 200 pères québécois francophones ayant répondu à un questionnaire autorévélé. Leur enfant était âgé entre 5 et 13 ans (1ere à 6e année du primaire). Des modèles de régression linéaire hiérarchique ont été utilisés pour vérifier l’influence de l’effet modérateur. Les résultats montrent des corrélations positives significatives entre les dimensions « stimulation à la persévérance » et « discipline et enseignement des responsabilités » de la FPOM et la qualité de la relation d’attachement père-enfant. Les dimensions de la stimulation à la prise de risque et à la compétition de la FPOM ne sont pas corrélées à la qualité de la relation d’attachement père-enfant. Contrairement aux résultats attendus, le SCP des pères n’a pas d’effet modérateur sur les liens significatifs obtenus, mais plutôt un effet additif se traduisant par la présence de relations transactionnelles entre les variables. Des analyses complémentaires révèlent un effet modérateur marginalement significatif du SCP des pères sur le lien entre la stimulation à la persévérance de la FPOM et l’échelle « plaisir et sécurité » du questionnaire sur la qualité de la relation d’attachement père-enfant (QQRAPE). La propension des pères à stimuler leur enfant à persévérer émerge plus particulièrement lors d’activités ludiques et elle contribue au développement du sentiment de confiance et de sécurité personnelle de leur enfant. Ces résultats sont discutés en regard de la littérature actuelle afin de mieux comprendre les liens entre les variables. / The Paternal Openness to the World Function (POWF) is a recent concept in the father involvement field of research. Links between parental practices and mental representations associated with this form of father involvement, children behaviors and development have yet to be known. This cross-sectional study addressed two objectives. First, to verify the predictive links between the dimensions of the POWF, the fathers Parental Sense Of Competence (PSOC) and the father-child attachment relationship quality. Second, to examine the potential moderator role of the fathers PSOC on the significative links between the dimensions of the POWF and the father-child attachment relationship quality. The data come from a sample of 200 french speaking fathers who filled out a self-reported questionnary. Their child was between 5 (first grade) and 13 years old (sixth grade). Hierarchical linear regression models were used to verify the influence of the moderator effect. The results show significative positive links between the dimensions of “perseverance stimulation” and “disciplinary and tasks teaching” of the POWF and the father-child attachment relationship quality. The dimensions of risk taking and competition stimulation of the POWF are not correlated to the father-child attachment relationship quality. Contrary to expected results, the fathers PSOC has no moderator effect on the significative links, but rather an additive effect which can be translated has transactional relationships between these variables. Complementary analyses reveal a marginally significative moderator effect of the fathers PSOC on the link between perseverance stimulation of the POWF and the “pleasure and security” scale of the Father-Child Attachment Relationship Quality Questionnary (FCARQQ). The fathers propension to stimulate their child to persevere emerge more particularly in playfull activities and contribute to the development of the felling of confidence and personnal security of their child. Results are discussed in light of actual literature in order the have a better understanding of the links between these variables.

There is limited research on the use of results-based management (RBM) in schools, therefore this study focussed on developing a sustainable and effective RBM model. The objectives of the study were to identify the obstacles encountered in implementing RBM in primary and secondary schools in the Goromonzi District, identify and describe the steps taken in developing and sustaining an effective RBM model, and to develop a sustainable and effective RBM model suitable for both Zimbabwean primary and secondary schools. A qualitative research method was used since the researcher’s interest was to gain insight into and understanding of school heads’ and teachers’ perceptions, concerns and experiences in their real world conditions when implementing RBM. The study covered ten purposely selected schools in the Goromonzi District. Semi-structured individual and focus group interviews were conducted with the school heads and teachers. To enhance the validity of the findings, this study adhered to ethical principles and techniques. The following salient findings that emerged from the study were that the school heads and teachers had a negative perception of IRBM because a top-down approach was used when it was introduced and the system was not customised since it was merely “imported” from a developed country whose context was different from the Zimbabwean socio-political and economic environment. There was also a serious dearth of financial resources to support the system and this affected the quality of RBM training negatively. The lack of funding also led to the non-payment of incentives for the staff with regard to implementing RBM. It was also indicated that the senior Ministry of Primary and Secondary Education officials showed a lack of commitment and support for RBM. To address the implementation challenges it was indicated that resources had to be mobilised to ensure the capacitation of school heads and teachers and also for incentivising them. Incentivising staff is critical for the successful implementation of RBM. It was also noted that there was a need to develop a results culture in schools and train school heads in change management. It was concluded that a home grown RBM model that was context sensitive to the Zimbabwean situation was required. As envisaged, the study resulted in the development of the three phased Zimbabwe results-based management practical model (ZRBMPM). The first phase addresses RBM implementing challenges and the second phase focusses on incentivising staff to promote the effective implementation of results management. The last phase entails the production of the results. / Educational Leadership and Management / D. Ed. (Education Management)

Submitted by VERENA ASSUNÇÃO JACQUES DOLABELLA (v.jdolabella@gmail.com) on 2015-04-06T17:52:48Z No. of bitstreams: 1 Verena Dolabella_Dissertação MAP.pdf: 956767 bytes, checksum: 5fad4aaf6122b7ee0a9f7badaf6e6669 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2015-04-09T17:05:30Z (GMT) No. of bitstreams: 1 Verena Dolabella_Dissertação MAP.pdf: 956767 bytes, checksum: 5fad4aaf6122b7ee0a9f7badaf6e6669 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-04-14T13:01:14Z (GMT) No. of bitstreams: 1 Verena Dolabella_Dissertação MAP.pdf: 956767 bytes, checksum: 5fad4aaf6122b7ee0a9f7badaf6e6669 (MD5) / Made available in DSpace on 2015-04-14T13:01:31Z (GMT). No. of bitstreams: 1 Verena Dolabella_Dissertação MAP.pdf: 956767 bytes, checksum: 5fad4aaf6122b7ee0a9f7badaf6e6669 (MD5) Previous issue date: 2015-02-27 / Esta pesquisa analisará o aprendizado em organizações do terceiro setor a partir de dois eixos principais: 1) Aprendizado através de análises empíricas (Avaliação de Impacto) - Pretende-se entender as principais recomendações para o terceiro setor em relação a Avaliação de Impacto e qual o cenário atual dessas práticas no contexto brasileiro. Para isso, foram entrevistadas 50 instituições que fazem parte de uma rede de organizações na área de educação, para entender como a avaliação vem sendo aplicada; 2) Aprendizado através da dimensão de Policy Learning: Social Learning e Instrumental Learning – Estabelecimento de conexão de teorias de aprendizado em políticas públicas com as instituições do terceiro setor e análise de possibilidades de aprendizado através de outras experiências e boas práticas. / This research will examine learning in nonprofit organizations from two main areas: 1) Learning through empirical analysis (Impact Evaluations) - Aimed at understanding the key recommendations for the third sector in relation to Impact Evaluations and the current scenario of these practices in the Brazilian context. We interviewed 50 institutions that are part of a network of organizations in education to understand how the evaluation is being applied; 2) Learning through the dimension of Policy Learning: Social Learning and Instrumental Learning – Aimed at connecting learning theories in public policy with third sector organizations and learning opportunities through analysis of other experiences and best practices.