Submitted by Caroline Xavier (caroline.xavier@pucrs.br) on 2017-06-30T18:32:57Z No. of bitstreams: 1 DIS_LEONARDO_SILVA_DE_MENEZES_COMPLETO.pdf: 2364117 bytes, checksum: 11cc84efa62d234a5674c9bc5532824d (MD5) / Made available in DSpace on 2017-06-30T18:32:57Z (GMT). No. of bitstreams: 1 DIS_LEONARDO_SILVA_DE_MENEZES_COMPLETO.pdf: 2364117 bytes, checksum: 11cc84efa62d234a5674c9bc5532824d (MD5) Previous issue date: 2017-03-31 / The subject of Information Technology Governance (ITG) has attracted interest from both academia and organizations. This interest is due both to the relevance and impact of Information Technology (IT) for companies and society, as well as to how governance can justify and optimize IT investments. As part of these investments have been directed at IT outsourcing and organizations have faced a series of challenges in the management of these processes, the objective of this study was to propose a set of governance mechanisms, which are relevant for the management of IT outsourcing to organizations involved in outsourcing processes. For this study, ITG was considered a three mechanisms groups organized in structure, processes and relationship. In addition to the set of mechanisms, the archetypes for IT decision-making proposed by Weill and Ross were also considered. For GTI mechanisms, a list with 44 mechanisms identified in the work by Wiedenhoft and Klein in 2013 was used as the initial reference. The research adopted different techniques in data collection. In the first stage, a survey was conducted with 88 IT professionals related to the IT outsourcing process, including IT vendors who provide services to the organization where the study was carried out. In the second stage, 12 interviews were carried out with professionals directly involved in the pre-contract and post-contract of IT vendors. Finally, a focus group was carried out with the team responsible for IT Vendor Management of the organization that constitutes the case of this research. Based on a theoretical framework, the study started with an initial list of 44 mechanisms, which, after executing the three stages of the research, resulted in a list of 23 relevant mechanisms in the management of the IT outsourcing process. Of these 23 mechanisms, 10 mechanisms emerged throughout the research, consisting of a contribution to the evolution of the ITG, focused on outsourcing relationships. The final list of mechanisms was correlated with business and IT needs that guide this type of process, as well as problems arising from it, identified in the interviews stage, demonstrating the practical contribution of the applicability of such mechanisms, thus becoming relevant in the evolution of future studies, as well as the applicability of the mechanisms by organizations that carry out or will carry out the IT outsourcing. / O tema de Governan?a de Tecnologia de Informa??o (GTI) tem atra?do interesse tanto do meio acad?mico, quanto das organiza??es. Este interesse se deve tanto pela relev?ncia e impacto da Tecnologia da informa??o (TI) para as empresas e para a sociedade, quanto pela forma como a governan?a pode justificar e otimizar os investimentos realizados na TI. Como parte destes investimentos vem sendo direcionados a terceiriza??es de TI e como organiza??es tem enfrentado uma s?rie de desafios na gest?o destes processos, o objetivo deste estudo foi propor um conjunto de mecanismos de governan?a, os quais sejam relevantes para a processo de terceiriza??o de TI. Para este estudo, considerou-se GTI tr?s grupos de mecanismos segmentados em estrutura, processos e relacionamento. Alem do conjunto de mecanismos, levou-se tamb?m em considera??o os arqu?tipos para tomada de decis?o de TI propostos por Weill e Ross. Para os mecanismos de GTI, utilizou-se como refer?ncia inicial uma lista com 44 mecanismos identificados no trabalho realizado por Wiedenhoft e Klein em 2013. A pesquisa adotou diferentes t?cnicas na coleta de dados. Na primeira etapa foi realizada uma survey com 88 profissionais de TI que possuem rela??o com o processo de terceiriza??o de TI, incluindo fornecedores de TI que prestam servi?os a organiza??o onde o estudo foi realizado. Na segunda etapa foram realizadas 12 entrevistas com profissionais diretamente envolvidos na pr? e p?s-contrata??o de fornecedores de TI. Por fim, foi realizado um grupo focal com a equipe respons?vel pela Gest?o de Fornecedores de TI da organiza??o que constitui o caso dessa pesquisa. Adotado a partir de um referencial te?rico, o estudo partiu de uma listagem inicial de 44 mecanismos, os quais ap?s a execu??o das tr?s fases da pesquisa, resultaram em uma listagem de 23 mecanismos relevantes na gest?o do processo de terceiriza??o de TI. Destes 23 mecanismos, 10 mecanismos emergiram ao longo da pesquisa, consistindo em uma contribui??o com a evolu??o da GTI, voltada ?s rela??es de terceiriza??o. A lista final de mecanismos foi correlacionada com necessidades de neg?cio e TI que direcionam este tipo de processo, bem como problemas decorrentes do mesmo, identificados na etapa de entrevistas, demonstrando a contribui??o pr?tica da aplicabilidade de tais mecanismos, tornando-se assim relevante na evolu??o de estudos futuros, bem como na aplicabilidade dos mecanismos pelas organiza??es que realizam ou venham a realizar terceiriza??es de TI.

Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-05-24T13:15:06Z No. of bitstreams: 1 MelquezedechdeLyraMouraDissertacao2016.pdf: 1728989 bytes, checksum: 0b77a63f56bda94386bf2b508e561ad2 (MD5) / Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2017-05-24T13:15:17Z (GMT) No. of bitstreams: 1 MelquezedechdeLyraMouraDissertacao2016.pdf: 1728989 bytes, checksum: 0b77a63f56bda94386bf2b508e561ad2 (MD5) / Made available in DSpace on 2017-05-24T13:15:17Z (GMT). No. of bitstreams: 1 MelquezedechdeLyraMouraDissertacao2016.pdf: 1728989 bytes, checksum: 0b77a63f56bda94386bf2b508e561ad2 (MD5) Previous issue date: 2016-12-15 / Governance legislation is in place, but in recent years corporate governance best practice codes have been expanded to complement existing legislation and even to make corporate governance practices stricter than those currently in place. In Brazil, among the private institutions without any link with government regulatory or supervisory bodies, the Brazilian Institute of Corporate Governance (IBGC) has been outstanding in the task of elaborating and mainntaining a code of corporate governance. The objective of this study was to analyze the reasons for the adoption of the best corporate governance recommendations of this institute related to the Board of Directors. With the help of a questionnaire based on these recommendations, a survey was conducted to elucidate the reasons for their adoption. For the survey, 11 closed-end corporations from a group of 34 organizations belonging to a financial conglomerate in Brazil were selected. / Existe legisla????o aplicada ?? governan??a corporativa, contudo nos ??ltimos anos t??m aumentado os c??digos de melhores pr??ticas em governan??a corporativa para complementar a legisla????o existente e, at?? mesmo, para tornar as pr??ticas empresariais de governan??a mais r??gidas que as atualmente praticadas. No Brasil, o Instituto Brasileiro de Governan??a Corporativa (IBGC), dentre as institui????es privadas sem qualquer v??nculo com ??rg??os governamentais de regula????o ou fiscaliza????o, tem se destacado na tarefa de elabora????o e manuten????o de um c??digo de governan??a corporativa. O trabalho teve como objetivo analisar os motivos para a ado????o das recomenda????es de melhores pr??ticas de governan??a corporativa desse instituto relativas ao Conselho de Administra????o. Com o aux??lio de um question??rio elaborado com base nessas recomenda????es, foi realizada uma pesquisa para levantar os motivos da sua ado????o. Para a pesquisa foram selecionadas 11 sociedades an??nimas fechadas de um grupo de 34 organiza????es pertencentes a um conglomerado financeiro no Brasil.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-02-29T21:46:29Z No. of bitstreams: 1 SilviaPiresBastosCosta_TESE.pdf: 2282104 bytes, checksum: 9c5b378ad831b01a75f7ff7191815ce6 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-03-01T20:34:05Z (GMT) No. of bitstreams: 1 SilviaPiresBastosCosta_TESE.pdf: 2282104 bytes, checksum: 9c5b378ad831b01a75f7ff7191815ce6 (MD5) / Made available in DSpace on 2016-03-01T20:34:05Z (GMT). No. of bitstreams: 1 SilviaPiresBastosCosta_TESE.pdf: 2282104 bytes, checksum: 9c5b378ad831b01a75f7ff7191815ce6 (MD5) Previous issue date: 2014-10-30 / A configura??o que assume a governan?a do arranjo institucional constitu?do nas cidades de Fortaleza e Natal e sua influ?ncia na implementa??o da Pol?tica P?blica Nacional de Aprendizagem (PPNAP) que promove a forma??o e a inser??o no mercado de trabalho de adolescentes e jovens de 14 a 24 anos e pessoas com defici?ncia ? o objetivo desta tese. A abordagem da governan?a interativa, proposta por Kooiman (2003, 2008) constituiu o principal esteio da constru??o epistemol?gica do processo investigativo, suportado tamb?m pelas contribui??es de Draibe (2001) acerca das fases da implementa??o das pol?ticas p?blicas. Em termos metodol?gicos, a abordagem utilizada foi qualitativa, sendo realizada pesquisa bibliogr?fica descritiva e documental, com aplica??o de entrevistas semiestruturadas junto a 44 sujeitos. Os dados foram tratados com base em Bardin (2011), tendo sido pr?-estabelecidas duas categorias de an?lise: governan?a e implementa??o. Os resultados apontaram, dentre outros aspectos, para uma maior diversidade e din?mica do arranjo em Fortaleza, destacando-se o n?mero muito superior de ades?es de Entidades sem Fins Lucrativos (ESFLs) ? pol?tica, intera??es mais frequentes entre stakeholders de diferentes n?veis organizacionais de governan?a, melhor alinhamento entre as imagens norteadoras da governan?a e espa?os criados para estimular as intera??es entre os atores e maior participa??o do governo local. Nas duas capitais estudadas, por outro lado, o estudo indicou que a insufici?ncia das capacidades institucionais compromete o est?mulo ?s intera??es e o exerc?cio da metagovernan?a. A tese concluiu que a forma e intensidade das intera??es entre os atores envolvidos com a implementa??o da pol?tica de aprendizagem e o compartilhamento de imagens resulta em uma maior compreens?o e divulga??o da pol?tica e na cria??o de um ambiente favor?vel ? coopera??o e ao di?logo necess?rios ao trabalho coletivo e favorece a modelagem de uma estrutura de governan?a capaz de lidar com demandas e caracter?sticas distintas das organiza??es e de seus participantes de modo a acomodar os interesses divergentes, dar espa?o ? cria??o de inova??es e a converg?ncia de a??es para o alcance dos objetivos da pol?tica de aprendizagem. Assim, os resultados da pol?tica de aprendizagem nos munic?pios de Natal e Fortaleza, em termos dos ?ndices de inser??o dos jovens aprendizes, podem ser compreendidos a partir das diferen?as encontradas na estrutura de governan?a do arranjo institucional utilizado para sua implementa??o. / The configuration assumed by the institutional governance arrangement established in the cities of Fortaleza and Natal, and its influence on the implementation of the National Public Policy of Professional Learning that promotes the formation and integration into the labor market of teens and young people aged 14 to 24 years old and people with disabilities is the aim of this thesis. The interactive governance approach, proposed by Kooiman (2003.2008) was the mainstay of the epistemological construction of the investigative process, also supported by contributions from Draibe (2001) concerning the stages of implementation of public policies. In methodological terms, the approach used was qualitative, being performed descriptive bibliographical and documentary research, applying semi-structured interviews with 44 subjects. Data were based on Bardin (2011), having been pre-established two categories of analysis: governance and implementation. The results pointed, among other things, to greater diversity and dynamics of the arrangement in Fortaleza, highlighting the much larger number of accessions of Nonprofit Entities (ESFLs) to politics, more frequent interactions between stakeholders from different organizational levels of governance, better alignment between guiding governance images and spaces designed to encourage interactions among actors and also greater local government involvement. In both cities studied, on the other hand, the study indicated that the failure of institutional capacities adversely affect the interactions stimulation and the exercise of meta-governance. The thesis concluded that the shape and intensity of the interactions between the actors involved in the implementation of the National Public Policy of Professional Learning and the way images are shared results in greater understanding and dissemination of the policy and create a favorable environment for cooperation and dialogue needed to collective work and favors the modeling of a governance structure able to handle the demands and characteristics of organizations and their participants in order to accommodate the divergent interests, make room for the creation of innovations and convergence of actions to achieve the objectives of the policy. Thus, the results of the Professional Learning Policy in the cities of Natal and Fortaleza, in terms of levels of entering the labor market, can be understood from the differences found in the governance structure of the institutional arrangement used for its implementation.

Submitted by Kelson (kelson@ucb.br) on 2016-07-18T12:07:22Z No. of bitstreams: 1 DianaLeiteNunesdosSantosDissertacao2013.pdf: 2232490 bytes, checksum: d0f04d5a5aa136b8228c17afb63807e4 (MD5) / Made available in DSpace on 2016-07-18T12:07:22Z (GMT). No. of bitstreams: 1 DianaLeiteNunesdosSantosDissertacao2013.pdf: 2232490 bytes, checksum: d0f04d5a5aa136b8228c17afb63807e4 (MD5) Previous issue date: 2013-08-05 / COBIT 5 provides a separation of governance and management processes along with a new assessment approach that focus on process capability. This paper describes such assessment performed at a Brazilian government institution that resulted in 40% of the governance processes at level 0 ??? incomplete process and 60% at level 1 ??? performed process. Given the role of governance, fragilities in its processes may reflect negatively in management and additional research should include a closer look at this relationship. For this particular institution, it is expected that all governance processes are performed (level 1) by the next two years, which is a goal towards an efficient and effective governance system. The following barriers to the application of this self-assessment were found: lack of knowledge on COBIT 5 processes from the assessed institution and the extension of the questionnaire which had 33 questions in its final version. When compared to COBIT 4.1 assessment model, the results were lower, as the same organization was classified in level 2 - repeatable but intuitive. The previous model is also easier and faster to apply. This comparison should be done carefully for the models are very different in its design and use. Finally, the proposed objectives were met: the mechanism is repeatable and can be used in the future to create a historic base; it can be performed as a selfassessment and is expected to be completed, in a medium size IT department, in a four hour time limit. / O COBIT 5 traz a separa????o dos processos de governan??a e gerenciamento e uma nova abordagem de avalia????o com foco na capacidade dos processos. Esse artigo descreve a aplica????o deste tipo de avalia????o em uma institui????o governamental brasileira, que resultou em 40% dos processos de governan??a no n??vel 0 ??? processo incompleto, e 60% no n??vel 1 - processo executado. Dado o papel da governan??a, fragilidades em seus processos podem refletir negativamente no gerenciamento da TI da institui????o e pesquisas adicionais devem incluir um aprofundamento neste relacionamento. Para esta institui????o, em particular, ?? esperado que todos os processos de governan??a passem a ser executados (n??vel 1) nos pr??ximos dois anos, que ?? um objetivo no rumo de um sistema de governan??a eficiente e eficaz. As seguintes barreiras na aplica????o desta autoavalia????o foram encontradas: falta de conhecimento dos processos do COBIT 5 por parte da institui????o avaliada e extens??o do question??rio, que chegou a 33 perguntas em sua vers??o final. Quando comparado com o modelo de avalia????o do COBIT 4.1, os resultados foram inferiores, com a mesma organiza????o sendo classificada no n??vel 2 ??? repet??vel mas intuitivo. O modelo anterior ?? tamb??m mais r??pido e f??cil de aplicar. Essa compara????o deve ser feita com cuidado j?? que os modelos s??o muito diferentes em seu desenho e uso. Finalmente, os objetivos propostos foram alcan??ados: o mecanismo ?? repet??vel e pode ser usado futuramente para criar uma base hist??rica; ele pode ser aplicado como uma autoavalia????o e ?? esperado que seja completado, numa institui????o com uma ??rea de TI de m??dio porte, em at?? quatro horas.

Submitted by Kelson Anthony de Menezes (kelson@ucb.br) on 2016-12-20T12:12:48Z No. of bitstreams: 1 RogerioGuimaraesDissertacao2016.pdf: 1465947 bytes, checksum: 6a9c619aff10ec7966c0a156dcc76b78 (MD5) / Made available in DSpace on 2016-12-20T12:12:48Z (GMT). No. of bitstreams: 1 RogerioGuimaraesDissertacao2016.pdf: 1465947 bytes, checksum: 6a9c619aff10ec7966c0a156dcc76b78 (MD5) Previous issue date: 2016-06-29 / The governance of information security and communication is a set of policies and processes which allows the institutions, public and private, to monitor, evaluate and direct its information assets management, therefore reducing risks against its integrity, confidentiality and availability, aligned with the business necessities, and increasing value, accomplishing benefits, mitigating risks and optimizing costs. This study aims to propose a framework of information security and communication governance for the Federal Government, adhering to Brazilian legal standards and compatible with the Information Security and Communication Strategy and Cybersecurity of the Public Federal Government 2015 ??? 2018, version 1.0. The literature review unveiled the lack of studies about information security and communication governance directed to the Federal Government. From the content analysis, considering specific criteria, and the DSIC ??? Information Security and Communication presidential department ??? norms, as well as the standard NBR ISO/IEC 27002:2013, and the NIST ??? National Institute of Standards and Technology ??? model, the proposed framework was submitted to the analysis of information security specialists of the Government (focus group). The aims of this study were achieved. However, it is expected, moreover, that the present study is able to promote and encourage new studies on the subject. / A governan??a de seguran??a da informa????o e comunica????o ?? um conjunto de pol??ticas e processos que permite que as institui????es, p??blicas ou privadas, monitorem, avaliem e direcionem a gest??o de seus ativos de informa????o, reduzindo os riscos ?? sua integridade, confidencialidade e disponibilidade, de forma alinhada com as necessidades de neg??cios, criando valor, realizando benef??cios, mitigando riscos e otimizando custos. Esta pesquisa tem por objetivo apresentar uma proposta de modelo de Governan??a de Seguran??a da Informa????o e Comunica????o (SIC) para a Administra????o P??blica Federal (APF), aderente ??s normas brasileiras e compat??vel com a Estrat??gia de Seguran??a da Informa????o e Comunica????es e de Seguran??a Cibern??tica da Administra????o P??blica Federal 2015 ??? 2018, vers??o 1.0. A revis??o de literatura revelou a car??ncia de estudos sobre governan??a de seguran??a da informa????o e comunica????o direcionados ?? Administra????o P??blica. Partindo da an??lise de conte??do, ?? luz de crit??rios espec??ficos, das normas emanadas do DSIC - Departamento de Seguran??a da Informa????o e Comunica????es da Presid??ncia da Rep??blica sobre o tema, da norma ABNT NBR ISO/IEC 27002:2013 e do modelo do NIST - National Institute of Standards and Technology, foi concebida uma proposta de modelo e submetida ?? avalia????o de especialistas (grupo focal) em SIC da APF. Os objetivos desta pesquisa foram atingidos e espera-se que esta sirva para promover e incentivar novos trabalhos sobre o tema.

Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2016-10-25T22:33:25Z No. of bitstreams: 1 JoyceAlvesDeMoraes_DISSERT.pdf: 836184 bytes, checksum: ff9ff204de1f74b5453260f7ee2017ba (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2016-12-16T19:50:59Z (GMT) No. of bitstreams: 1 JoyceAlvesDeMoraes_DISSERT.pdf: 836184 bytes, checksum: ff9ff204de1f74b5453260f7ee2017ba (MD5) / Made available in DSpace on 2016-12-16T19:50:59Z (GMT). No. of bitstreams: 1 JoyceAlvesDeMoraes_DISSERT.pdf: 836184 bytes, checksum: ff9ff204de1f74b5453260f7ee2017ba (MD5) Previous issue date: 2015-08-25 / O estudo sobre governan?a corporativa ganhou for?as nas ?ltimas d?cadas, estimulando agentes do mercado e acad?micos. No Brasil, o principal ?rg?o de divulga??o de boas pr?ticas de governan?a ? o IBGC - Instituto Brasileiro de Governan?a Corporativa, sendo respons?vel pelo C?digo de Melhores Pr?ticas de Governan?a Corporativa e, tamb?m, por estimular pesquisas sobre o assunto. Este trabalho se dedicou ao estudo de mecanismos e pr?ticas relacionados ao funcionamento dos conselhos de administra??o. Especificamente, dimensionamos a incid?ncia de dualidade do CEO em empresas brasileiras de capital aberto e investigamos se h? rela??o entre a dualidade do CEO e desempenho em mercado de capitais. Foi encontrada rela??o negativa significativa entre dualidade do CEO e Q de Tobin nas companhias em nossa amostra, contra os trabalhos seminais internacionais na ?rea, em linha com resultados emp?ricos de trabalhos brasileiros n?o t?o antigos, contra trabalhos brasileiros recentes e em linha com diretrizes do IBGC e da BM&FBovespa. / The study on corporate governance has gained strength in recent decades, encouraging market participants and academics. In Brazil, the main body of disseminating good governance practices is the IBGC - Brazilian Institute of Corporate Governance, is responsible for the Code of Best Practice for Corporate Governance and also to stimulate research on the subject. This work is dedicated to the study of mechanisms and practices related to the functioning of boards of directors. Specifically, we intend to scale the incidence of CEO duality in Brazilian public companies and investigate whether there is a relationship between CEO duality and performance in the capital market. The results may suggest potential new indications of desirable structures and associated practices boards of directors, specifically considering the reality of Brazil. The results show significant negative relationship between CEO duality and firm performance in Brazil. These results come against seminal US work, against recent Brazilian empirical studies but is in line with not so recent Brazilian works, and IBGC and BM&FBovespa guidelines.

Submitted by Caroline Xavier (caroline.xavier@pucrs.br) on 2017-06-30T17:36:07Z No. of bitstreams: 1 DIS_YVES_WANDERLEY_ESTANISLAU_DA_COSTA_NETTO_COMPLETO.pdf: 2509794 bytes, checksum: 61b958674af3976ba48176277b9051b9 (MD5) / Made available in DSpace on 2017-06-30T17:36:07Z (GMT). No. of bitstreams: 1 DIS_YVES_WANDERLEY_ESTANISLAU_DA_COSTA_NETTO_COMPLETO.pdf: 2509794 bytes, checksum: 61b958674af3976ba48176277b9051b9 (MD5) Previous issue date: 2017-03-27 / Information Technology Governance (ITG) has become an important ally of top management to transform Information Technology (IT) into perennial results for organizations. The adoption and functioning of ITG in the public sector demand a structure composed of mechanisms optimized according to the particularities of each organization. In this sector, ITG is even more important because it provides the alignment between IT investments and the public interest. Contingency factors can alter the balance of power among subunits of an organization. From this perspective, both external and internal factors have the ability to influence various aspects of organizational management, including the strategic area. One of the ITG mechanisms, the IT Strategic Committee (CETI), has as its main function to advise the organization's senior management and the board of executives about IT strategy. The study had as its research question to analyze how occurs the influence of the intraorganizational power in the effectiveness of the ITG mechanism, IT Strategic Committee in a public organization. The Strategic Contingencies' Theory of Intraorganizational Power of Hickson et al. (1971) was adopted as a theoretical lens and the general objective was to analyze the influence of intra-organizational power on the effectiveness of the ITG mechanism, IT Strategic Committee (CETI) in the context of the executive power of a public organization. The research was carried out as a cross-section study and the method adopted was a single case study. The data collection phase occurred during four months of CETI meeting?s observations and Focal Groups in which field notes and audio recordings were recorded. In the phase of data analysis, the material was submitted to content analysis and codified according to a priori categories based on the contingent factors of intraorganizational power and the principles and objectives of the organization's ICT policy. The results indicated that intra-organizational power can act as a moderator in the relation of dimensions: "respect for principles" and "attending the objectives" of IT policy, with social alignment in IT (REICH, 2000). Therefore, it was proposed an extension of Hickson et al. (1971) model and their respective hypotheses to be tested quantitatively. Finally, suggestions were made for future research to extend the study to the other structures of IT governance of the organization and to verify if there are differences in the Influence of intraorganizational power between different hierarchical levels. / A Governan?a de TI (GTI) se tornou um importante um aliado da alta gest?o para transformar a Tecnologia da Informa??o (TI) em resultados duradouros para as organiza??es. A ado??o e funcionamento da GTI no setor p?blico demanda uma estrutura composta por mecanismos otimizados conforme as particularidades de cada organiza??o. Nesse setor, a GTI adquire ainda maior import?ncia pois proporciona o alinhamento entre os investimentos em TI e o interesse p?blico. Os fatores contingenciais podem alterar o balan?o de poder entre as subunidades de uma organiza??o. Sob essa perspectiva, tanto os fatores externos, como os internos t?m a capacidade em influenciar diversos os aspectos da gest?o das organiza??es, inclusive a ?rea estrat?gica. Um dos mecanismos de GTI, o Comit? Estrat?gico de TI (CETI) tem como principal fun??o aconselhar o Conselho de Administra??o e a gest?o s?nior da organiza??o a respeito da estrat?gia de TI. O estudo teve como quest?o de pesquisa analisar como ocorre a influ?ncia do poder intraorganizacional na efetividade do mecanismo de GTI, Comit? Estrat?gico de TI em uma organiza??o p?blica. Foi adotada como lente te?rica a Teoria das Conting?ncias Estrat?gicas do Poder Intraorganizacional de Hickson et al. (1971) e o objetivo geral foi analisar a influ?ncia do poder intraorganizacional na efetividade do mecanismo de GTI, Comit? Estrat?gico de TI (CETI) no contexto do poder executivo de uma organiza??o p?blica. A pesquisa foi realizada em corte transversal e o m?todo adotado foi um estudo de caso ?nico. A fase de coleta de dados ocorreu durante quatro meses de observa??o das reuni?es do CETI e de Grupos Focais em que foram registradas notas de campo e grava??es de ?udio. Na fase de an?lise de dados o material foi submetido ? an?lise de conte?do e codificado segundo categorias a priori baseadas nos fatores contingenciais do poder intraorganizacional e nos princ?pios e objetivos da pol?tica de TIC da organiza??o. Os resultados indicaram que o poder intraorganizacional pode atuar como moderador na rela??o das dimens?es: ?respeito aos princ?pios? e ?atendimento aos objetivos? da pol?tica de TI, com o alinhamento social em TI (REICH, 2000). Por conseguinte, foi proposta a extens?o do modelo de Hickson et al. (1971) e suas respectivas hip?teses a serem testadas de forma quantitativa. Por fim, foram feitas sugest?es de pesquisas futuras para estender o estudo ?s demais estruturas de Governan?a de TI da organiza??o e verificar se h? diferen?as na influ?ncia do poder intraorganizacional entre diferentes n?veis hier?rquicos.

Submitted by Caroline Xavier (caroline.xavier@pucrs.br) on 2017-06-30T18:45:59Z No. of bitstreams: 1 DIS_EDUARDO_DULLIUS_SCHAEFER_COMPLETO.pdf: 2211591 bytes, checksum: c424a56c1b8fe6429f5be9868032d3ac (MD5) / Made available in DSpace on 2017-06-30T18:45:59Z (GMT). No. of bitstreams: 1 DIS_EDUARDO_DULLIUS_SCHAEFER_COMPLETO.pdf: 2211591 bytes, checksum: c424a56c1b8fe6429f5be9868032d3ac (MD5) Previous issue date: 2017-03-29 / The evolution of management and control in public organizations, in addition to initiatives of transparency and efficiency, were driven by the intense use of IT and provided the adoption of robust management tools, such as IT Governance (ITG). In an IT project management environment, governance can be shared through interinstitutional arrangements, depending of construction trust and collaboration process, and developing relationships between participating entities, creating an Interinstitutional IT Governance (I-ITG). The I-ITG is an incipient phenomenon that requires research to better understand the arrangements between organizations, mainly to understand the forces acting on the participants of this relationship and the complexity of involving independent cultures, processes, control mechanisms and management. Through the study in a state autarchy of Rio Grande do Sul (Brazil) and its corporate ICT service provider, the objective of this study is to analyze how the ITG is organized in each organization and to evaluate the interorganizational arrangements identified in the partnership, identifying how the Interinstitutional IT Governance can contribute to the management of public organizations. Issues involving the IT Governance model and mechanisms adopted in both the public organization and the partner in IT projects and what influences they may have on interinstitutional governance are investigated. For the conducting of this study was used the type of qualitative research, through exploratory approach, using a single case study and methods of semi-structured interview with previously determined script and collection of documents in the two researched institutions. Twelve interviews were conducted between December 15, 2016 and February 9, 2017 at the state autarchy and the company providing ICT services, through the strategic choice of participants according to their level of knowledge, experience and ability to contribute to the proposed objectives. Numerous documents related to the relationship between organizations were also collected, which are part of planning, corporate management and IT governance. The analysis of the collected material occurred through the content analysis method (BARDIN, 2011) and brought as main results the definition of the IT governance model of the institutions, besides investigating the evidences of the present ITG mechanisms. From the analysis of the theoretical reference and empirical study, comparing the ITG found in the organizations with previous researches, was possible to evaluate the level of adherence of the organizations with the minimum IT governance suggested for public institutions, demonstrating that the state autarchy presents a level of maturity in governance that is still incipient, but with several structured and organized initiatives, as well as a more intense work in order to develop maturity of the Project Management sphere (SAMBAMURTHY; ZMUD, 1999). Otherwise, the ICT service provider already demonstrates a greater degree of maturity in IT governance, with several mechanisms well structured and managed with periodic monitoring. It was also possible to suggest a conceptual model about the influences of I-ITG in the public IT project management environment, suggesting that the maturity of ITG mechanisms related to project management in each organization positively influences I-ITG and that relations formal, trustworthy and relationship are key to the success of the model. It can also be concluded that the process of negotiation, relationship and conflict resolution is of fundamental importance in interorganizational arrangements, more specifically in the IT Project Management environment, since the two public organizations investigated have a long-standing relationship and have already developed a relationship dynamics and a high level of confidence. / A evolu??o da gest?o e controle em ?rg?os p?blicos, al?m de iniciativas de transpar?ncia e efici?ncia, foram impulsionadas pelo uso intenso da TI e proporcionaram a ado??o de ferramentas robustas de gest?o, como a Governan?a de TI (GTI). Em um ambiente de gest?o de projetos de TI, a governan?a pode ser compartilhada atrav?s de arranjos interinstitucionais, dependendo da constru??o de processos de confian?a, colabora??o e desenvolvimento de rela??es entre entidades participantes, criando uma GTI interinstitucional (GTI-I). A GTI-I ? um fen?meno incipiente e que carece de pesquisas para melhor compreens?o dos arranjos entre organiza??es, principalmente para entender as for?as que agem sobre os participantes deste relacionamento e a complexidade de envolver culturas, processos, mecanismos de controle e gest?o independentes. Atrav?s do estudo em uma autarquia estadual do Rio Grande do Sul e sua prestadora de servi?os de TIC corporativos, o objetivo deste estudo ? analisar como est? organizada a GTI em cada ?rg?o e ainda avaliar os arranjos interorganizacionais identificados na parceria, identificando como a governan?a de TI interinstitucional pode contribuir na gest?o de organiza??es p?blicas. Quest?es envolvendo o modelo e mecanismos de Governan?a de TI adotados, tanto na organiza??o p?blica como na parceira em projetos de TI e quais influ?ncias eles podem apresentar ? governan?a interinstitucional s?o investigadas. Para a realiza??o deste estudo foi empregado tipo de pesquisa qualitativo, atrav?s de abordagem explorat?ria, utilizando estudo de caso ?nico e m?todos de entrevista semiestruturada com roteiro previamente determinado e coleta de documentos nas duas institui??es pesquisadas. Foram realizadas 12 entrevistas entre 15 de dezembro de 2016 e 09 de fevereiro de 2017 na autarquia estadual e na empresa prestadora de servi?os de TIC, atrav?s da escolha estrat?gica dos participantes conforme seu n?vel de conhecimento, experi?ncia e capacidade de contribui??o com os objetivos propostos. Tamb?m foram coletados in?meros documentos pertinentes ao relacionamento entre as organiza??es e que fazem parte do planejamento, gest?o corporativa e governan?a de TI. A an?lise do material coletado ocorreu atrav?s do m?todo de an?lise de conte?do (BARDIN, 2011) e trouxe como principais resultados a defini??o do modelo de governan?a de TI das institui??es, al?m de investigar as evid?ncias dos mecanismos de GTI presentes. A partir da an?lise do referencial te?rico e estudo emp?rico, comparando a GTI encontrada nos ?rg?os com pesquisas anteriores, pode-se avaliar qual o n?vel de ader?ncia das organiza??es com a governan?a de TI m?nima sugerida para institui??es p?blicas, demonstrando que a autarquia estadual apresenta um n?vel de maturidade em governan?a ainda incipiente, mas com v?rias iniciativas estruturadas e organizadas, al?m de um trabalho mais intenso no intuito de desenvolver maturidade da esfera Gest?o de Projetos (SAMBAMURTHY; ZMUD, 1999). De outra forma, a empresa prestadora de servi?os em TIC j? demonstra maior grau de maturidade em governan?a de TI, com diversos mecanismos bem estruturados e geridos com acompanhamento peri?dico. Foi poss?vel ainda sugerir um modelo conceitual acerca das influ?ncias da GTI-I no ambiente de gest?o de projetos de TI P?blicos, sugerindo que a maturidade de mecanismos de GTI relacionados ? gest?o de projetos em cada organiza??o influencia positivamente a GTI-I e que as rela??es formais, de confian?a e relacionamento s?o fundamentais para o sucesso do modelo. Tamb?m pode-se concluir que o processo de negocia??o, relacionamento e resolu??o de conflitos ? de fundamental import?ncia em arranjos interorganizacionais, mais especificamente no ambiente de Gest?o de Projetos de TI, pois as duas organiza??es p?blicas investigadas possuem relacionamento de longa data e j? desenvolveram uma din?mica de rela??es e alto ?ndice de confian?a.

Made available in DSpace on 2015-12-03T18:35:25Z (GMT). No. of bitstreams: 1 Suelen_Bevilaqua.pdf: 2791503 bytes, checksum: dba342255d0d3198499e75d6d8fad255 (MD5) Previous issue date: 2013-04-11 / The State reform that developed in the 1990s in several countries, aimed to make the state strong and efficient. To achieve this goal it was necessary to define the functions of the state, reducing its level of interference then increase its governance and governability. The government has thus worrying about organizational development and enhancement, and mainly, with the active participation of society. The e-governance was the means used to reach that information to citizens quickly and efficiently, and in order to facilitate monitoring by users. With this era of information technology governance was needed also in the third sector. This study aims to analyze the practices of e-governance in corporate foundations through an index and its relationship with the financial resources acquired (total and by donations). For this, the methodological procedures were divided into three stages: the first sought to use the literature to identify and organize the set of best practices of e-governance adopted in the foundations, which were divided into 5 groups: content with 18 practices, with 16 services practices, 10 practices with citizen participation, privacy and security practices with 6 and 18-usability and accessibility practices. The second stage sought to use the framework of electronic governance practices for the development of Electronic Governance Index of Foundations called IGEF that was applied on the websites of 58 GIFE foundations associated with the period from 15/12/2012 to 10/01/2013. The third phase sought to identify the relationship between electronic governance, represented by IGEF and total revenues with 39 foundations and endowments with 40. Through IGEF was possible to identify the percentage of practices implemented and concluded that both total revenues and the revenues from donations are positively correlated with the level of implementation of electronic governance practices. / A reforma do Estado que se desenvolveu na d??cada de 1990 em diversos pa??ses, tinha como objetivo tornar o Estado forte e eficiente. Para alcan??ar tal objetivo era necess??rio delimitar as fun????es do Estado, reduzir seu n??vel de interfer??ncia e em seguida aumentar sua governan??a e governabilidade. A administra????o p??blica passou desta forma, a se preocupar com o desenvolvimento e valoriza????o organizacional, e principalmente, com a participa????o ativa da sociedade. A governan??a eletr??nica foi o meio utilizado para que as informa????es chegassem aos cidad??os de forma r??pida e eficiente, e de forma a facilitar a fiscaliza????o por parte dos usu??rios. Com a era da inform??tica esta governan??a se fez necess??ria tamb??m no terceiro setor. Este trabalho tem como objetivo analisar as pr??ticas de governan??a eletr??nica nas funda????es empresariais por meio de um ??ndice e estudar sua rela????o com os recursos financeiros adquiridos (totais e por doa????es). Para isso, os procedimentos metodol??gicos foram divididos em tr??s etapas: a primeira buscou utilizar da pesquisa bibliogr??fica para identificar e organizar o conjunto de boas pr??ticas de governan??a eletr??nica adotada nas funda????es, que foram divididas em 5 grupos: conte??do com 18 pr??ticas, servi??os com 16 pr??ticas, participa????o cidad?? com 10 pr??ticas; privacidade e seguran??a com 6 pr??ticas e usabilidade e acessibilidade com 18 pr??ticas. A segunda etapa buscou usar a estrutura das pr??ticas de governan??a eletr??nica para a elabora????o do ??ndice de Governan??a Eletr??nica das Funda????es denominado de IGEF que foi aplicado nos websites de 58 funda????es associados ao GIFE, no per??odo de 15/12/2012 a 10/01/2013. A terceira etapa procurou identificar a rela????o entre a governan??a eletr??nica, representada pelo IGEF e os recursos financeiros adquiridos pelas funda????es (receitas totais e receitas de doa????es). Ap??s a constru????o do IGEF, foi poss??vel identificar o percentual de pr??ticas implantadas e concluir que tanto as receitas totais como as receitas obtidas de doa????es est??o relacionadas positivamente com o n??vel de implanta????o das pr??ticas de governan??a eletr??nica.

Made available in DSpace on 2016-04-28T20:12:52Z (GMT). No. of bitstreams: 1 2007 Edson Vanda Pereira dos Santos.pdf: 533174 bytes, checksum: 5cb3ae7cec0de8cdb0a28cf90a2b0f97 (MD5) Previous issue date: 2007-05-30 / Anchored in the speech of the "environmental " ethics and of the " maintainable " development, a variety of international agencies settled in the Amazonian with the objective of contributing, starting from projects of philanthropic " stamp ", in the development of communities extrativistas. In local level, they create spaces of electric outlet of decision that, a priori, they place the affected communities as main actors in the implantation of autonomous and endogenous " models " of development. Analyzing the community participation in the Programa Biodiversidade Brasil-It?lia / I Project Cazumb?-Iracema (Acre) starting from the operacionaliza??o of indicators of democratic governan?a, we identified strong evidences that the democratic participation of the community local leaderships in the centers decis?rios of the Programa Biodiversidade Brasil-It?lia it is only part of your rhetoric. The conclusion the one that we arrived is that, in the ambit of the Program, the practice of the democratic governan?a doesn't exist. The research has as study area the Reserva Extrativista Cazumb?-Iracema, located in the municipal districts of Sena Madureira and Manuel Urbano, State of Acre. / Ancorados no discurso da ?tica ambiental e do desenvolvimento sustent?vel , uma variedade de ag?ncias internacionais se instalou na Amaz?nia com o objetivo de contribuir, a partir de projetos de cunho filantr?pico , no desenvolvimento de comunidades extrativistas. Em n?vel local, criam espa?os de tomada de decis?o que, a priori, colocam as comunidades afetadas como atores principais na implanta??o de modelos aut?nomos e end?genos de desenvolvimento. Analisando a participa??o comunit?ria no Programa Biodiversidade Brasil-It?lia / Projeto Cazumb?-Iracema (Acre) a partir da operacionaliza??o de indicadores de governan?a democr?tica, identificamos fortes evid?ncias de que a participa??o democr?tica das lideran?as locais comunit?rias nos centros decis?rios do Programa Biodiversidade Brasil-It?lia faz parte somente da sua ret?rica. A conclus?o a que chegamos ? de que, no ?mbito do Programa, n?o existe a pr?tica da governan?a democr?tica. A pesquisa tem como ?rea de estudo a Reserva Extrativista Cazumb?-Iracema, localizada nos munic?pios de Sena Madureira e Manuel Urbano, Estado do Acre.