The project investigated the advantages and disadvantages of Go while abooking system for Tieto was developed. The frameworks and APIs AngularJS,REST, JSON and mongoDB were used during the development of thebooking system. The result was a fully working stand-alone booking systemwith a login functionality. The back-end server was written in Go while thefront-end client was written in JavaScript using AngularJS. / Projektet undersökte fördelarna och nackdelar med Go medan ett bokningssystemför Tieto utvecklades. Under utvecklingen av bokningssystemet såanvändes ramverken och APIerna AngularJS, REST, JSON och mongoDB.Resultatet blev ett fullt fungerande fristående bokningssystem med supportför inloggning. Back-end servern var skriven i Go medan front-end klientenvar skriven i JavaScript med AngularJS.

Travel booking behavior has changed substantially over the past two decades. The emergence of new technology and online intermediaries has provided travelers with the flexibility to book up until the date of stay. This has created a fast-paced, dynamic booking environment that disrupts traditional revenue management strategies focused on pricing and allocating rooms based on the time of purchase. The study explores the joint effects of technology and the economy on booking window lead times. It also evaluates a range of forecasting techniques and the importance of utilizing the booking curve for forecasting in dynamic booking environments. / PHD / Travel booking behavior has changed substantially over the past two decades. The emergence of new technology and online intermediaries has provided travelers with the flexibility to book up until the date of stay. This has created a fast-paced, dynamic booking environment that disrupts traditional revenue management strategies focused on pricing and allocating rooms based on the time of purchase. The study explores the joint effects of technology and the economy on booking window lead times. It also evaluates a range of forecasting techniques and the importance of utilizing the booking curve for forecasting in dynamic booking environment.

El presente trabajo de investigación tiene como objetivo principal la investigación, validación de nuestro modelo de negocio, para luego ser implementado en el mercado real del Perú. Dicha aplicación está basada en nuestro Business Model Canvas y las estrategias aplicadas en alianzas, recursos claves, actividades clave, canales de llegada, costos, entre otros. Barber & Beauty es una aplicación para smartphones, la cual sirve para hacer reservas en los distintos salones de belleza y barberías que se afilien a nuestra plataforma desde la comodidad de tu celular. Esta app está dirigida hacia jóvenes (hombres y mujeres) de 18 a 35 años de los niveles socioeconómicos A, B y C de la ciudad de Lima. Para pode llegar a nuestros clientes se utilizaron los canales electrónicos como Facebook, Instagram y pagina web. En base a dichos canales se elaboraron estrategias y experimentos para poder llegar a nuestros clientes y hacer nuestra validación de descargas y ventas de nuestra aplicación. Para el análisis de factibilidad de nuestro proyecto se realizaron encuestas a los usuarios (clientes) que utilizarían la plataforma, también se desarrollaron entrevistas a expertos (dueños de salones/barberías) para validar si estarían dispuestos a entrar a nuestra plataforma. A través de dichos experimentos se pudo confirmar que nuestro público objetivo anteriormente mencionado, si estaría dispuesto a descargar y utilizar nuestra aplicación Barber & Beauty. Por otro lado, nuestro otro segmente de clientes salones y barberías, también mostraron gran interés en formar parte de nuestra plataforma. Por lo que podemos concluir, que nuestra idea de negocio es rentable y tiene altos niveles de escalabilidad. / The main objective of this research work is research, validation of our business model, and then the implementation of the project into the Peruvian market. This application is based on our Business Model Canvas and the strategies applied in alliances, key resources, key activities, channels, costs, among others. Barber & Beauty is an application for smartphones, which is used to make reservations in the different beauty salons and barber shops that join our platform from the comfort of your cell phone. This app is aimed at users (men and women) between 18 and 35 years of age from socioeconomic levels A, B and C from the city of Lima. In order to reach our clients, electronic channels such as Facebook, Instagram and website were used. Based on these channels, strategies and experiments were developed to reach our customers and validate the number of downloads and sales of our application. For the viability analysis of our project, surveys were carried out with users (clients) who would use the platform, and interviews to experts (salon/barber shops owners) were also carried out to validate whether they would be willing to enter our platform. Through these experiments, it was possible to confirm that our previously mentioned target audience would be willing to download and use our Barber & Beauty application. On the other hand, our other segment of client’s salons and barbershops, also showed great interest in being part of our platform. From what we can conclude, that our business idea is profitable and has high levels of scalability. / Trabajo de investigación

Göteborgs Nation is an organisation in Uppsala led by students at Uppsala University. The student nation provide social activities for the university's students, and they experience certain difficulties with the booking process for their events. There is no standard procedure or single system for this process and a lot of the work has been done manually. When hosting events such as dinner parties with table service, or when renting out their premises to other organisations, there is a large amount of logistical work to compile all the data and to get the different systems to work together. A solution to this problem is QuickBook, which is a web based event booking system with the functionality required to create, market and execute an event, all collected in one place. This system makes the work at Göteborgs Nation easier by reducing the extra steps in the processes. The resulting system has the basic functionality that Göteborgs Nation requested. There is a collection page for all current events that users can browse through and register for. Users can also sign up to become members, log in and see their saved information, registrations and tickets. As an administrator, the staff at Göteborgs Nation can easily create events that are all in uniform, see all registration information that comes in, and even provide credentials for rental organisations to use the system. The functionality that is currently not in place is the ability to launch the web application as it is currently only running locally on a computer, as well as some smaller functions that would make the system easier to use. / Göteborgs nation är en organisation i Uppsala som leds av studenter vid Uppsala universitet. Studentnationen erbjuder sociala aktiviteter för studenterna, och de har vissa problem med bokningsprocessen för olika evenemang. Det finns ingen standardprocess eller ett enda system för utförandet av evenemang och mycket jobb har gjorts manuellt. När Göteborgs nation är värd för ett evenemang som exempelvis middagar med bordsservering, eller när de hyr ut sina lokaler till andra organisationer, krävs det mycket logistiskt arbete för att sammanställa all data. Mycket tid går även åt till att försöka få de olika systemen i processen att gå ihop. En lösning på detta problem är QuickBook, som är ett webbaserat evenemangsbokningssystem med den funktionalitet som krävs för att skapa, marknadsföra samt genomföra ett evenemang, samlat i ett system. Detta system underlättar arbetet på Göteborgs nation genom att minska de extra stegen i processerna. Det resulterande systemet har den grundläggande funktionalitet som Göteborgs nation efterfrågade. Det finns en samlingssida för alla evenemang där användare kan gå igenom all information samt anmäla sig till ett evenemang. Användare kan också bli medlemmar, logga in och se deras sparade information, registreringar och biljetter. Som administratör på websidan kan de anställda på Göteborgs nation enkelt skapa olika evenemang i ett och samma format, se all information från anmälningar samt kunna ge inloggningsuppgifter till andra organisationer som hyr lokalerna för att de ska kunna använda systemet. Funktionaliteten som för närvarande saknas är möjligheten att köra webbapplikationen via andra datorer och nätverk, eftersom den för närvarande enbart körs lokalt på en dator, samt några mindre funktioner som skulle göra systemet mer gynnsamt och lättare att använda.

The New Zealand health system is two-tiered with elective treatments are performed by both publicly funded state hospitals and by private hospitals. Publicly funded operations are rationed using a prioritisation system which was introduced in 1998 to curtail expanding waiting lists for elective surgery. One of the aims of the new booking system was to generate national tools for prioritising patients in order to improve the equality of access to public elective surgery throughout New Zealand. However, priority scoring systems were not implemented in a consistent manner and access to elective surgery remains very unequal. Despite large media attention and a high public profile, waiting times have attracted little research in medical geography or within the wider social sciences community. The subject has been partly reserved for public health commentators within the medical field, who have found that variation in waiting times has much to do with the referral practices of physicians, the management of waiting lists by District Health Board (DHB) staff and the amount of private practice that occurs within each district. Most notably several studies have identified that in areas associated with high private admissions, patients tend to suffer higher waiting times for the same procedures in the public hospital system. This study examines the performance of the New Zealand Booking System (NZBS) during the years 2004 to 2007 to assess the equitable delivery of publicly funded elective surgery procedures. Waiting times (NBRS) and admissions (NMDS) datasets were sourced from the New Zealand Health and Information Service (NZHIS) of The Ministry of Health. Mean and Median waiting times were compared spatially between each of New Zealand’s 21 DHBs, compared with Australian waiting times and then broken down into five common medical specialties. Waiting times were then analysed by ethnicity, level of material deprivation and other individual factors using data from the 2006 New Zealand Census. Finally, rates of admissions were calculated for the public and private hospital sectors during the study period. These were used to correlate waiting times results with the amount of private practice in each DHB. ACC cases were extracted from the dataset to avoid bias in waiting times as much of this work is contracted out to the private sector and not subject to lengthy waiting times for treatment. A number of medical specialists and hospital administrators were interviewed to discuss results, explain prioritisation tools and management practices. Results showed large variations in the median waiting times of New Zealand DHBs. A north south gradient is observed in which southern DHBs suffer longer waits for care. Vastly better results were observed for Australian public hospitals than those seen in New Zealand. For waiting times as determined by individual factors, Maori and Pacific Island patients and those from lower socio-economic backgrounds suffered longer waiting times nationwide although, in certain DHBs inequalities for access to elective surgery were exacerbated. However, ethnic differences were more pronounced than socio-economic variations. Admissions results showed significant positive correlations between the amount of private practice and the waiting times experienced in each DHB which are supported by previous research. Feedback from interviews confirmed inconsistency in the use of scoring tools, manipulation occurring on behalf of the DHB management to achieve performance goals set by the Ministry of Health and provided some further explanation of the other quantitative results. Access to elective surgery is determined partly by location of residence, ethnicity, deprivation and where hospital resources are located but most importantly by the willingness to pay for treatment within the private hospital sector and the ability to manipulate the public prioritisation system.

The diploma thesis Performing arts agencies and their activities investigates a potential of booking agencies and touring theatre projects. It perceives them as the instrument of prolonging economic life and enhancing self - sufficiency of projects made by independent theatre companies and individual artists. Examples of foreign booking agencies aim to show what kind of services these agencies provide and in what manner they facilitate artists in the development of their careers. Second part of the thesis surveys specific situation in Czech Republic. It determines main obstacles which refrain touring projects of independent theatre companies and individual artists from being efficient. The results of this thesis are a design of subject that could substitute booking agency in Czech settings and also a proposal of whole system changes that would allow efficient touring projects of Czech independent theatre companies and individual artists.

The diploma thesis focuses on the analysis of innovations in golf enterprise illustrated on the case study GOLF & COUNTRY CLUB HODKOVIČKY, a.s. Concretely, I discuss the possibility of implementation of new informational system that would cover a wide range of processes and services, including outsourcing of already solved problems or development of own software. In the theoretical part I describe the conditions for making business, the factors of prosperity of a company and innovations in general, last but not least I pay attention to the utilize of managerial information systems and description of golf environment. The empirical part then analyzes the valuation of the reference company and its processes, describes the innovations in golf environment, compares outsourcing informational systems and proposes own innovation suitable for the company. The aim of the thesis is to create a background for strategic managerial decisions in the field of customer system, compare advantages and disadvantages of proposed changes and recommend the best solution to the owners for realization.

Negotiation is an essential part of the user journey in online booking experiences, while it is often perceived as non-engaging and stressful because of the great amount of details that need to be taken care of, which would result in frustration and other negative experience. Aiming to increase the user engagement in the booking negotiation process, this study explored the applicability of gamification in an online booking negotiation tool for booking artists, by following the MDA game design framework (mechanics, dynamics, aesthetics) and taking a three-round user-centred iteration. The resulting gamification design was built as hi-fi clickable prototype and was evaluated by 30 participants with both qualitative and quantitative methods, in comparison to a prototype of conventional negotiation tool with the same functionality but without gamified elements. Although limitation existed in the study due to the given resources, the results showed an overall advantageous performance of the gamified version over the conventional version, and therefore indicated a positive influence of gamification upon user engagement, when being applied to an online booking context. The findings from the design iteration as well as the results from the final evaluation provided implications for future studies. / Förhandlingar är en väsentlig del av användarresan i online bokningsupplevelser, medan det ofta uppfattas som oengagerande och stressigt på grund av den stora mängd detaljer som måste tas hand om, vilket leder till frustration och annan negativ upplevelse. Med syftet att öka användarengagemanget i bokningsförhandlingsprocessen undersökte denna studie tillämpningen av gamifieringen i ett online-bokningsförhandlingsverktyg för bokning av artister genom att följa MDA-spelkonstruktionsramen (mekanik, dynamik, estetik) och ta en treårig användarcentrerad iteration. Den resulterande gamifieringsdesignen byggdes som en hi-fi-klickbar prototyp och utvärderades av 30 deltagare med både kvalitativa och kvantitativa metoder i jämförelse med en prototyp av ett konventionellt förhandlingsverktyg med samma funktionalitet men utan gamend-element. Trots att det fanns begränsningar i studien på grund av de givna resurserna, visade resultaten en generellt fördelaktig prestanda av den gamifierade versionen över den konventionella versionen, och indikerade därför ett positivt inflytande av gamifieringen vid användarengagemang när den applicerades i en online-bokningskontext. Resultaten från designteerationen samt resultaten från den slutliga utvärderingen gav indikationer för framtida studier.

Background: Promotional cues are commonly applied on online travel agency websites. The most common cues were identified to be scarcity, popularity and pricing, which are said to increase consumers’ perception of scarcity, popularity and price and following enhance consumers’ booking intention. There is an increasing interest in promotional cues’ impact on booking intention in the online booking context, however, the results are not coherent as well as previous studies have looked only into intention to book. By applying the theory of planned behavior model to measure booking intention, new theoretical insights regarding promotional cues and booking intention should be given. Furthermore, this should help hotel suppliers to increase booking intention on the own hotel’s website. Purpose: The purpose is to explain how promotional cues found on online hotel booking sites impact the relationship between (1) perceived scarcity, (2) perceived popularity, (3) perceived price and consumers’ booking intention, by using the theory of planned behavior model. Method: This study has taken a deductive approach with quantitative data collection methods. By using a between-subjects experimental design, a fictional online hotel booking scenario was created. In total, data from 379 respondents were collected with a web-based survey. Thereby, respondents were assigned to six different groups (three treatment groups and three control groups). With conducting a manipulation check, it was identified that the perceived pricing group did not show a significant difference between control group and treatment group, however, perceived scarcity and perceived popularity did. For the analysis a correlation and regression analysis were conducted. Several t tests were conducted to find significant differences between diverse variables. Conclusion: A positive moderate relationship was found between perceived scarcity and booking intention, when applying scarcity cues. Furthermore, implementing popularity cues, led also to a moderate positive relationship indicated between perceived popularity and booking intention, however, the relationship was not as strongly correlated as when applying scarcity cues. Thereby, implementing scarcity and popularity cues is an effective tool to increase bookings, however, only to a small amount. Hence, it is important to also pay attention to the other factors influencing booking intention and simply using the cues as support to increase the number of booking.

Nowadays many travelers choose to book their trips via online booking sites instead of visiting physical travel agencies. This has changed the way the physical travel agencies operate their businesses and has forced them to adapt to new strategies in order to stay alive in this new reality of the industry. The comfort of the digitization pushes the world toward internet and online services, which implicitly mean that physical shops has become less important even in tourism industry where potential travelers go to digital platforms to reach out for information as well as to plan and choose their destinations. The aim of our study was to investigate how digitization has affected the way passengers book their package holidays and how it affects physical travel agencies and their businesses. With the help of our method, which consist of interviews and a questionnaire, we were able to collect empirical data for compilation and analyses and thus to draw our final conclusions. / Idag väljer många resenärer att boka sina resor via onlinebokningssidor istället för att besöka fysiska resebyråer. Detta har förändrat resebyråernas sätt att vara som verksamhet och även fått de att tänka ut nya tillvägagångssätt och strategier för att kunna hålla sig aktiva inom den turistiska marknaden. Vi lever i en alltmer digitaliserad värld där det mesta skall göras online, detta har lett till att fysiska verksamheter är mindre märkbara inom sina områden eftersom potentiella resenärer tar sig till digitala plattformar för att både nå ut till information samt för att planera och bestämma sina resmål. Studiens syfte är att undersöka hur digitaliseringen har påverkat resenärernas sätt att boka sina paketresor samt hur digitalisering berör fysiska resebyråer och deras verksamheter. Med hjälp av våra två metodval som består av intervjuer och en enkät kunde vi samla vårt empiriska material som sedan sammanställdes och analyserades vilket ledde till våra slutliga slutsatser.