La publicidad cada vez tiene nuevos retos de cómo llamar la atención del consumidor sin que este sienta que interrumpe su privacidad. Gracias a la era digital, el cliente está cada vez más informado y deja de ser un simple receptor para volverse un prosumidor, esto es algo que las marcas han detectado y optaron por un cambio de actitud haciendo que la comunicación no se trate más de un formato unidireccional. La estrategia publicitaria ahora debe generar una relación duradera entre consumidor y marca, haciendo que este obtenga más que solo un simple mensaje. Bajo ese contexto, se hace referencia al Branded Content, una herramienta para transmitir la identidad de marca y lograr una imagen de marca positiva, que consiste en una narrativa que expone la identidad de la marca, lo que esta quiere que su público crea de ella, mediante una historia entretenida, donde el producto es un personaje necesario para el desarrollo de la trama, pero no el principal. Por consecuente, el objetivo de este trabajo de investigación es analizar de qué forma el branded content de la campaña “Don’t Change your dream, change the world” de Nike en Instagram inciden en el cambio de imagen de marca en los no consumidores de Nike, hombres y mujeres de 18 a 25 años. El enfoque del estudio es cualitativo y se aplicarán entrevistas presenciales individuales a personas no consumidoras de Nike para posteriormente analizar e interpretar la imagen de marca. / Advertising increasingly has new challenges of how to get consumer attention without this one that disrupts your privacy. Thanks to the digital age, the customer is increasingly informed and ceases to be a simple receiver to become a prosumer, this is something that brands have detected and opted for a change in attitude by making communication is no longer a format unidirectional. The advertising strategy must now generate a lasting relationship between the consumer and the brand, making them get more than just a simple message. In this context, reference is made to Brand Content, a tool to transmit brand identity and achieve a positive brand image, which consists of a narrative that exposes the identity of the brand, what it wants its audience to create from her, through an entertaining story, where the product is a necessary character for the development of the plot, but not the main one. Consequently, the objective of this research work is to analyze how the brand content of Nike's campaign “Don't change your dream, change the world” on Instagram includes the change of brand image in non-consumers of Nike, men and women from 18 to 25 years old. The focus of the study is qualitative and individual face-to-face interviews will be applied to non-consumers of Nike for further analysis and interpretation of the brand image. / Trabajo de investigación

Actualmente, la percepción es un proceso mental donde la información adquirida proveniente de una publicidad, pasan por un proceso cognitivo y emotivo-afectivo para derivar en el desarrollo de una determinada conducta hacia una marca. En ese sentido, cuando se desarrolla una acción de patrocinio entre dos entidades comerciales, el patrocinador siempre buscará generar una percepción positiva en sus clientes potenciales, quienes están relacionados con el patrocinado Uno de los equipos de fútbol profesional más populares del país, es el Club Alianza Lima, la misma que se encuentra patrocinada por la entidad del rubro financiero Banco Pichincha, por lo cual, en la parte frontal de la camiseta de dicho club, se encuentra ubicada la imagen de la marca del Banco Pichincha. Dicho contrato de patrocinio se encuentra vigente desde el mes de noviembre del año 2018 (Gestión, 2019). En ese sentido, el presente trabajo de investigación, está relacionado al spot publicitario desarrollado por el Banco Pichincha en el año 2019 denominado “El Escudo”, el cual fue retirado en las horas posteriores a su lanzamiento debido a las críticas gestadas por los hinchas del Club Alianza Lima. Es por ello, que el objetivo general del presente trabajo de investigación será, analizar la percepción de los hinchas del Club Alianza Lima sobre el patrocinio del Banco Pichincha en el spot publicitario: “El Escudo”, Lima, 2019. En ese sentido, se aplicará una investigación cualitativa para el análisis de la percepción del caso en específico y para lo cual, se desarrollará una guía de entrevistas estructuradas para el levantamiento de información. Asimismo, la investigación será complementada con el aporte de otros estudios, desarrollados por distintos investigadores en el campo de la percepción del consumidor y del patrocinio. Los hallazgos señalaron que el spot publicitario, si bien en un inicio generó molestia, este se diluyó con el pasar de los días, pues priorizaron el apoyo económico del Banco Pichincha al Club Alianza Lima. Por esta razón, los entrevistados no tomaron conductas ni a favor ni en contra. Esto nos permite concluir que el patrocinio es una actividad publicitaria que aísla todo contexto negativo entre una marca patrocinadora y su público objetivo. / Currently, perception is a mental process where the information acquired from an advertisement goes through a cognitive and emotional-affective process to lead to the development of a certain behavior towards a brand. In that sense, when a sponsorship action is developed between two commercial entities, the sponsor will always seek to generate a positive perception in its potential clients, who are related to the sponsored One of the most popular professional soccer teams in the country is the Club Alianza Lima, which is sponsored by the financial entity Banco Pichincha, for which, on the front of the club's shirt, there is located the image of the brand of Banco Pichincha. This sponsorship contract has been in force since November 2018 (Gestión, 2019). In this sense, this research work is related to the advertising spot developed by Banco Pichincha in 2019 called "El Escudo", which was withdrawn in the hours after its launch due to criticism gestated by fans of the Club Alliance Lima. That is why the general objective of this research work will be to analyze the perception of the fans of the Club Alianza Lima on the sponsorship of Banco Pichincha in the advertising spot: "El Escudo", Lima, 2019. In that sense, A qualitative research will be applied to analyze the perception of the specific case and for which, a structured interview guide will be developed to gather information. Likewise, the research will be complemented with the contribution of other studies, developed by different researchers in the field of consumer perception and sponsorship. The findings indicated that the advertising spot, although at first it generated annoyance, this was diluted with the passing of the days, since they prioritized the economic support of Banco Pichincha to the Club Alianza Lima. For this reason, the interviewees did not take behaviors either for or against. This allows us to conclude that sponsorship is an advertising activity that isolates any negative context between a sponsoring brand and its target audience. / Trabajo de investigación

The concept of brand nowadays goes beyond the simple logo printed or displayed on a product or service. Branding is an important element for companies, and the communication channels used to deliver brand messages play a fundamental role. The advancement and innovation in web technologies made web communication artefacts crucial channels for companies and a key aspect of these artefacts is their usability. In this project a re-design process has been carried on the “Iliad Italia S.p.A.” corporate website from scratch, introducing innovative approaches such as user-centered design and value-based design. The developed website has been then used to perform an innovative comparative study aiming of verifying whether or not web usability affects brand perception. Adopting two different innovative procedures, brand perception has been measured on test subjects after using the old website and the new one. Analyzing the gathered data, a visible correlation has been found between usability and brand perception, indeed, using a website with higher usability resulted in a higher brand perception and the usage of a website with lower usability resulted in a decrease in brand perception in test subjects. The project introduced innovative research tools and procedures in a real case scenario, illustrating how they can be adopted in the development of web-communication artefact in companies, moving web development and marketing a step closer each other. / Il concetto di brand oggi va oltre il semplice logo stampato o esposto su un prodotto o servizio. Il branding è un elemento importante per le aziende, e i canali di comunicazione utilizzati per veicolare i messaggi del brand giocano un ruolo fondamentale. Il progresso e l'innovazione nelle tecnologie web hanno reso gli artefatti di comunicazione web cruciali per le aziende, e un aspetto chiave di questi artefatti è la loro usabilità. In questo progetto è stato portato avanti un processo di re-design del sito web aziendale di "Iliad Italia S.p.A." partendo da zero, introducendo approcci innovativi come lo user-centered design e il value-based design. Il sito web sviluppato è stato poi utilizzato per effettuare uno studio comparativo innovativo volto a verificare se l'usabilità di un sito web influisce o meno sulla percezione del brand negli utenti. Adottando due diverse procedure innovative, è stata misurata la percezione del brand successivamente all'uso del vecchio e del nuovo sito web. Analizzando i dati raccolti, è stata trovata una visibile correlazione tra usabilità e percezione del brand, infatti, l'utilizzo di un sito web con una maggiore usabilità ha portato a una maggiore percezione del brand e l'utilizzo di un sito web con una minore usabilità ha portato a una diminuzione della percezione del brand nei soggetti del test. Il progetto ha introdotto strumenti di ricerca e procedure innovative in uno scenario di uso reale, illustrando come questi strumenti e procedure possono essere adottate nello sviluppo di artefatti di comunicazione web nelle aziende, avvicinando lo sviluppo web al marketing. / Begreppet märke går idag utöver den enkla logotypen som skrivs ut eller visas på en produkt eller tjänst. Varumärke är ett viktigt inslag för företag, och kommunikationskanalerna som används för att leverera varumärkesmeddelanden spelar en grundläggande roll. Utvecklingen och innovationen inom webbteknologier gjorde att webbkommunikationsföremål är viktiga kanaler för företag och en viktig aspekt av dessa föremål är deras användbarhet. I detta projekt har en ny designprocess genomförts på "Iliad Italia S.p.A." företagets webbplats från grunden och introducerar innovativa metoder som användarcentrerad design och värdebaserad design. Den utvecklade webbplatsen har sedan använts för att utföra en innovativ jämförande studie som syftar till att verifiera om webbanvändbarhet påverkar varumärkesuppfattningen eller inte. Antagande av två olika innovativa förfaranden, varumärkesuppfattning efter användningen av den gamla och nya webbplatsen har mäts på testämnen. Genom att analysera de samlade uppgifterna har en synlig korrelation hittats mellan användbarhet och varumärkesuppfattning. Att använda en webbplats med högre användbarhet resulterade faktiskt i en högre varumärkesuppfattning och användningen av en webbplats med lägre användbarhet resulterade i en minskning av varumärkesuppfattningen i testpersoner. Projektet introducerade innovativa forskningsverktyg och förfaranden i ett verkligt fallsscenario, som illustrerar hur de kan användas för att utveckla webbkommunikationsartiklar i företag, flytta webbutveckling och marknadsföring ett steg närmare.

Problemformulering: Konsumenter har påvisat en ökad misstro mot traditionell marknadsföring och efterfrågar autenticitet. Influencer Marketing används i allt större utsträckning av företag för att nå sin målgrupp på önskvärt sätt, och branchen anses ha mognat. Som en vidareutveckling av Influencer Marketing har ett nytt fenomen tagit form; Artificiella Influencers. Fenomenet är ännu relativt okänt av gemene man, men har redan uppmärksammats av såväl modehus som marknadsförare världen över. Hur användandet av detta fenomen kan komma att påverka företag, dess varumärken och uppfattade autenticitet är i dagsläget ännu oklart och forskning på ämnet saknas. Syfte: Studien ämnar undersöka om, och hur, konsumenters uppfattning av ett varumärke och dess autenticitet skiljer sig åt då varumärket kommuniceras via en Verklig- eller Artificiell Influencer. Vidare avser studien jämföra hur dessa två marknadsföringsstrategier skiljer sig åt gällande koncepten varumärkesperception och autenticitet. Slutsats: Studien påvisar att såväl likheter som skillnader går att urskilja gällande de attityder och inställningar som återfinns hos respondenterna mellan Verkliga och Artificiella- Influencers. Den avgörande faktorn konstaterades vara vare sig det framgick om Influencern var artificiell eller ej. Om detta ej kunde avgöras av respondenten bedömdes varumärkessamarbetet utefter samma kriterier för båda typerna av Influencers, vilka därmed likställdes från ett autenticitetsperspektiv. Vidare fastställdes den övergripande kongruensen av matchning mellan samtliga faktorer och modeller vara av stor vikt och helt beroende av individernas subjektiva perception av autenticitet. Forskningsbidrag: Denna studie tillför nya insikter om hur individer uppfattar varumärkesautenticitet vid användandet av fenomenet Artificiella Influencers. Detta fenomen är därmed en ny-tappning på ämnesområdet Influencer Marketing varför uppsatsen bidrar med ökad förståelse för såväl fältet Influencer Marketing som fenomenet Artificiella Influencers. / Problematization: Consumers have demonstrated an increased distrust against traditional marketing and are demanding authenticity. Influencer Marketing is used more frequently by companies in order to reach the target audience in a desired manner, and the industry is considered to have matured. As a further development of Influencer Marketing, a new phenomenon has evolved; Artificial Influencers. The phenomenon is still relatively unknown by the commonalty but has already been recognized by both fashion houses and marketers worldwide. The effects this phenomenon will have upon companies deciding to follow this new trend, their brands and perceived authenticity is still unclear and as for now, there is a lack of research on the subject. Purpose: The purpose of this study is to examine if, and how, consumers perception of a brand and its authenticity alters whether the brand is communicated by a Real- or an Artificial Influencer. Furthermore, the study aims to compare how these two marketing strategies differs in terms of brand perception and authenticity. Conclusion: This study determines that both similarities and differences can be distinguished among the attitudes of the respondents regarding the matter of Real- versus Artificial Influencers. The decisive factor was found to be whether or not it was clear that the Influencer was artificial. If the respondent could not tell the origin of the Influencer, the brand collaboration was assessed upon the same criteria for both types of Influencers, hence they can be regarded being equal in terms of authenticity. Moreover, it became clear that the overall congruence of fit between all of the determinants as well as the theoretical models were of importance, which depended on the individual’s subjective perception of authenticity. Contribution: This study contributes with new insights on how individuals perceive brand authenticity when companies market themselves with the help of Artificial Influencers. The phenomenon can therefore be seen as a remastered form of Influencer Marketing hence this thesis contributes to an increased understanding of both the Influencer Marketing field as well as the phenomenon of Artificial Influencers.

The aim of thesis was to design a strategy for putting the trademark on the market and appropriate measures to strengthen the brand in the growth phase. I have conducted marketing research that helped me find out how the brand is perceived its current and potential customers and how the company managed to spread brand awareness. I also considered what the brand has a vision and the main objectives and I examined what are its strengths and weaknesses. Following the analysis of the information obtained I propose enterprise strategy in the form of marketing plan that includes specific tactical steps including their monetary value.

The goal of this thesis on the theme: "Brand perception" is, based upon the analyzation and comparison of chosen brand from the point of view of the public and the company, to create suggestions of the changes in comunication of this brand.

The aim of this thesis is to analyze the brand perception. The practical part of this thesis consists of the applicaton of the theoretical knowledge to the Budweiser Budvar brand with the respect to its values and communication campaign. The main part of this thesis consists of the questionnaire. The summary of this thesis is made of the results of questionnares and proposal of improvements to this brand in the Czech Republic.

An over-commercialized society has made consumers prefer the opinions of influential people in online settings. Companies have a harder time reaching consumers and therefore turn to social media influencers (SMIs) for exposure. With the growth of influencer marketing, regulations and guidelines in Sweden have been put in place to ensure consumers integrity. SMIs and companies are required to disclose paid partnerships. However, many companies have the perception that truthful marketing can affect consumers brand perception negatively. Research based on consumer brand perception and disclosed paid partnerships between SMIs and companies have not previously been explored. Therefore, the purpose of this thesis is to explore how consumers perceive brands when SMIs disclose paid partnerships. In order to gather consumers ́ brand perception when SMIs and companies collaborate, a qualitative study using focus groups was conducted, where the participants thoughts and opinions have been studied. The findings of this thesis indicate that the communication and characteristics of SMIs influences consumers brand perception. The factors analyzed were: influence of SMIs, content, trust and truthfulness. The factors were important for how consumers perceive the SMI and brand of companies. The most important implication of this thesis is that the study can be of use for companies that seek to collaborate with SMIs when the aim is to reach target groups and enhance brand perception.

The goal of this master´s thesis is to analyse the perception of Gambrinus brand on the Czech beer market and on the basis of the analysis to formulate recommendations for the owners of the brand to maximize the brand value and improve the brand perception. The theoretical part of the thesis is to describe the brand in general, the strategic management of the brand and methods of the research. The practical part of the thesis is focused on the description of the Czech beer market with emphasis on Plzeňský Prazdroj group. In the next chapter Gambrinus brand is analysed in terms of values, marketing campaigns and the market position. The last chapter consists of quantitative and qualitative research with a goal of analysing the perception of Gambrinus brand on the Czech market. On the basis of the results of the research, the recommendations for the owners of the brand are made.

The aim of the thesis is to analyse the women hair appliances market in the Czech republic and to evaluate the perception of the brand Rowenta. The thesis is divided into two main parts. The theoretical parts describes general knowledge of the topic with focus on consumer behavior, psychological and social factors affecting consumer buying process. At the beginning of the practical part, the main competitors on the hair appliances market in the Czech republic are introduced. The main part covers primary research, where data obtained from online questionnaire survey are analysed with focus on understanding the consumer buying behavior on this market. The conclusion contains suggested recommendation for the future prosperity of the brand.