Submitted by Nelson Pretti (n.pretti.91@gmail.com) on 2018-01-05T15:58:08Z No. of bitstreams: 1 Thesis - Nelson Pretti.pdf: 2041109 bytes, checksum: f5934c1066bf210c83bf047d8126c277 (MD5) / Rejected by Vera Lúcia Mourão (vera.mourao@fgv.br), reason: Olá Nelson, bom dia. estou rejeitando o seu arquivo postado porque você colocou, como se fosse um cabeçalho, o título do seu trabalho em todas as páginas a partir da contracapa, seguindo as normas não pode conter essa informação, peço a gentileza de corrigir e postar novamente. abs. on 2018-01-10T13:11:50Z (GMT) / Submitted by Nelson Pretti (n.pretti.91@gmail.com) on 2018-01-10T22:15:26Z No. of bitstreams: 1 Thesis - Nelson Pretti.pdf: 2721281 bytes, checksum: afa00eed7d99b20684b05112deb26dfa (MD5) / Approved for entry into archive by Vera Lúcia Mourão (vera.mourao@fgv.br) on 2018-01-10T22:26:41Z (GMT) No. of bitstreams: 1 Thesis - Nelson Pretti.pdf: 2721281 bytes, checksum: afa00eed7d99b20684b05112deb26dfa (MD5) / Made available in DSpace on 2018-01-11T13:23:21Z (GMT). No. of bitstreams: 1 Thesis - Nelson Pretti.pdf: 2721281 bytes, checksum: afa00eed7d99b20684b05112deb26dfa (MD5) Previous issue date: 2018-01-10 / In this study, the author analyses the effects of country of origin and brand positioning on consumer’s brand perception and purchase intention of the brand ZARA. For the analysis, the author uses online survey to collect data from students in Spain and in Brazil. ZARA’s brand perception and purchase intention were expected to be higher in Brazil, but the results suggest that ZARA has an equal or even better performance in Spain than in Brazil. Although the results provide a strong evidence of a Brazilian preference for nonlocal brands, this preference hasn’t provided the expected positive results on the other variables analysed. A deeper analysis of the correlations among the variables brought light to some aspects, but, due to the limitations of the thesis’ scope, the data collected didn’t allow a full comprehension of all the causes behind the results found. / Neste estudo, o autor analisa os efeitos do país de origem e posicionamento de marca na percepção de marca e intenção de compra do consumidor relativo a marca ZARA. Para a análise, o autor utiliza uma pesquisa on-line para coletar as respostas de estudantes na Espanha e no Brasil. A expectativa era de que a percepção e intenção de compra de marca da ZARA fosse maior no Brasil, mas os resultados sugerem que o ZARA tem desempenho igual ou até melhor em Espanha do que no Brasil. Embora os resultados forneçam uma forte evidência de uma preferência brasileira por marcas estrangeiras, essa preferência não resultou nos resultados esperados nas demais variáveis analisadas. Uma análise mais profunda das correlações entre as variáveis esclareceu alguns pontos, mas, devido às limitações do escopo da tese, os dados coletados não permitiram uma compreensão completa de todas as causas por trás dos resultados encontrados.

A tese investiga a influência dos valores pessoais na percepção de uma marca, no contexto intra e intercultural. O objetivo central é verificar como os valores pessoais se relacionam entre si e com os demais elementos da cultura e, fundamentalmente, se eles modelam a percepção de um objeto de consumo, aqui representado por uma marca simbólica de alcance universal – a Nike. Utiliza a Rokeach Value Survey (ROKEACH, 1968, 1973) para medir os valores, e a Brand Personality Scale (AAKER, 1997) para avaliar a percepção dos respondentes sobre a marca símbolo. Além das escalas de valores e de personalidade da marca, utiliza ainda a religiosidade, a posse/o uso da própria marca como um símbolo de consumo e algumas variáveis demográficas. Utiliza duas amostras de respondentes com escolaridade superior: uma brasileira, composta por 376 respondentes, e outra francesa, com 212 respondentes. Elas são comparadas entre si e através dos diversos segmentos que as compõem. Dois níveis de segmentos são analisados em ambas as culturas: os segmentos a priori, baseados nas subculturas regionais, e os segmentos post-hoc, baseados em clusters de percepção, identificados através do algoritmo Neural-Gas (MARTINETZ, BERKOVICH e SCHULTEN, 1993; MARTINETZ e SCHULTEN, 1994). A tipificação dos clusters segue a lógica da segmentação baseada em percepção (MAZANEC e STRASSER, 2000, 2007), na qual os protótipos de percepção (perceptual profiles) são interpretados através das cargas das variáveis na formação de cada cluster. A etapa analítica compreende a construção de um modelo único de mensuração, a análise da invariância entre as culturas, a reespecificação de modelos mais parcimoniosos, a identificação e análise dos segmentos e a descrição das relações de interesse. Ao todo são testadas 36 hipóteses de pesquisa, que confirmam a diferença de valores entre as duas culturas e entre algumas subculturas regionais. Confirma também a influência da prática religiosa, da idade e do gênero na formação ou no reforço dos valores e destes na percepção da marca. Além das relações hipotetizadas, também são identificadas algumas relações serendipes de interesse para trabalhos futuros, como é o caso a influência da idade nos valores do mundo ideal e no reconhecimento de sinceridade na marca avaliada. O trabalho tem limitações quanto ao tamanho e à qualidade das amostras. A amostra francesa é relativamente pequena e excessivamente fragmentada quanto às subculturas regionais, o que impede a análise dos segmentos geográficos. E, além disso, ela é composta exclusivamente por estudantes da mesma faixa etária, o que dificulta substancialmente a análise da influência da idade nos construtos. A amostra brasileira é bem mais generosa e multifacetada, mas, ainda assim, apresenta limitações quanto à indefinição da religião dos respondentes, que, devido ao sincretismo, não pode ser identificada com maior precisão. O trabalho avança no conhecimento, na medida em que confirma a existência de diferenças entre os sistemas de valores das culturas e das subculturas e, ao mesmo tempo, identifica influências dos valores e de outros elementos culturais na forma como os indivíduos percebem e avaliam uma marca de alcance universal. / This thesis investigates the influence of personal values on brand, in both the intra and intercultural contexts. The central objective is to verify how personal values relate amongst themselves and to other elements of culture and, fundamentally, if they model the perception of a consumer object, here represented by a symbolic universally accessible brand - Nike. It uses the Rokeach Value Survey (ROKEACH, 1968, 1973) to measure values, and the Brand Personality Scale (AAKER, 1997) to evaluate the respondents' perception of the brand symbol. Besides the scales of value and personality of the brand, it also uses religiosity, the possession or use of the same brand as a consumer symbol and some demographic variables. It uses two samples of respondents with higher education, one Brazilian composed of 376 respondents, and the other French, with 212 respondents, which are compared with themselves and through the various segments that they comprise. Two levels of segmentation are analyzed in both cultures: the a priori segments, based on regional subcultures, and the post-hoc segments, based on identified perception clusters through the Neural-gas algorithm (MARTINETZ, BERKOVICH and SCHULTEN, 1993; MARTINETZ and SCHULTEN, 1994). The typing of the clusters follows the logic of segmentation based on perception (MAZANEC and STRASSER, 2000, 2007), in which the perception prototypes (perceptual profiles) are interpreted through the loads of the variables on the formation of each cluster. The analytical stage involves the construction of a unique measurement model, the analysis of the invariance among the cultures, the re-specification of more parsimonious models, the identification and analysis of the segments and the description of the relationships of interest. In all, 36 research hypotheses are tested, that confirm the difference of values between the two cultures, and among some regional subcultures. They also confirm the influence of religious practice, age and gender in the formation and reinforcement of values and on the perception of the brand. Besides the hypothesized relationships, the thesis also identified some spurious relationships of interest for future works, such as the influence of age on the values of the ideal world and in the recognition of honesty in the appraised brand. The work has limitations as to the size and the quality of the samples. The French sample is relatively small and excessively fragmented with regard to regional subcultures, which impedes the analysis of the geographical segments. Besides that, it is composed exclusively of students of the same age group, which hinders the analysis of the influence of age on the constructs. The Brazilian sample is much larger and more multifaceted, but nevertheless, presents limitations such as the vague stance of the respondents' religion, that due to syncretism cannot be identified with greater precision. The work advances knowledge, to the degree that it confirms the existence of differences among systems of values, cultures and subcultures, and at the same time identifies the influences of values and other cultural elements on the way individuals perceive and evaluate a universally accessible brand.

The aim of this diploma thesis named "Brand perception" is to create suggestion for changes in the communication of brands based on an analysis and comparison of the perception of the particular brands by the public and the society. The theoretical part focuses on the clarification of the important definitions, which are related to the issue from the recognized economic authors points of view. The second part of the diploma thesis is focused on the evaluation of qualitative and quantitative techniques of a marketing research which are the basis for a comparison of the chosen brands from the point of view both of the public and of the representatives of the society. The conclusion of the thesis includes suggested precautions for making the communication of the brands better.

The aim of this diploma thesis is to compare the influence of the country of origin effect on Czech products between Czech and Austrian university students. The first part includes description of existing theories in this field and also presents theoretical possibilities of brand and product origin communication. The empirical part introduces both markets, selected brands Škoda Auto and Pilsner Urquell and presents the interpretation of the data obtained from the questionnaire and its quantitative analysis. In the proposal part, the conclusions of the hypotheses constructed based on the empirical research in the first chapter are interpreted, the differences between both groups of respondents are discussed and author’s proposals are presented.

The diploma thesis deals with proposals for the development and building of a brand at the retail company Goled, which deals with the online sale of LED lighting. The thesis identifies suitable theoretical concepts for brand development. First is analyzed the company, the Goled brand itself and then its position to customers and competitor. The work mainly uses the experience of existing customers of the brand, which it then uses to design appropriate building and development of the Goled brand.

En ljudlogotyp är en ljudkomposition som används för att särskilja ett varumärke. Ljudlogotypen ingår i varumärkens strategiska arbete för att skapa sig en bild i konsumenters medvetande. Denna bild kallas varumärkesuppfattning. Syftet med denna studie var att utöka kunskapen om hur musik kan användas i kommunikativt syfte i allmänhet och om hur melodin påverkar uppfattningen av varumärken i synnerhet. En webbenkät genomfördes för att studera om olika typer av melodisk kontur hos en ljudlogotyp kan ge olika effekter på hur ett fiktivt varumärke uppfattas ifråga om varumärkespersonlighet. Deltagare rekryterades via sociala medier. Till undersökningen utformades åtta videoklipp innehållande en ljudlogotyp och en grafisk logotyp. Videoklippen var identiska förutom att den melodiska konturen skilde dem åt. Deltagarna skattade i vilken grad de uppfattade fem olika personlighetsdrag hos den ljudlogotyp de fick höra. Resultaten analyserades statistiskt. Genom undersökningen genererades inget stöd för att typ av melodisk kontur skulle ha någon påverkan på uppfattningen av de fem personlighetsdragen. Lämpliga metoder för undersökningar om ljudlogotyper och varumärkesuppfattning diskuteras. För framtida studier inom området föreslås kvalitativa studier samt studier som undersöker andra musikaliska parametrar. Vidare efterfrågas mer forskning om melodisk kontur. / An audio logo, also called sonic logo or sound logo, is a sound composition utilized to differentiate a brand. A sonic logo is part of a brand’s strategy to create an image in the awareness of consumers. This image is called brand perception. The objective of this study was to expand general knowledge about music’s applicability for communicative purposes and moreover to specifically look at how melody affects brand perception. A web survey was conducted to investigate if different types of melodic contour in an audio logo can have different effects on the perception of brand identity for a fictional brand. Participants were recruited using social media. Eight videos consisting of an audio logo and a graphic logo were designed. The videos were identical apart from their melodic contours. Participants rated the degree to which they perceived five different personality traits for the audio logo they heard. The results were analyzed statistically. Through the survey, no support was generated for an impact from the type of melodic contour on the perception of the five personality traits. Appropriate methods for investigating audio logos and brand perception are discussed. For future research within the field qualitative design is suggested, as well asinvestigations into other musical parameters. Furthermore, additional research into melodic contour is proposed.

La sociedad peruana ha enfrentado diversos cambios de problemáticas y comportamientos sociales, sin embargo, uno de los problemas constantes en el Perú es la discriminación, que se manifiesta afectando cada vez más a grupos minoritarios como el caso de la comunidad LGTB. Frente a las problemáticas que aquejan la sociedad, surge la publicidad social bajo la premisa de ofrecer reflexiones que contribuyan a la solución de conflictos. Por ello, surge la necesidad de investigar, este tipo de publicidad y las herramientas que permitan enriquecerla, como es el storytelling. De manera que se busca indagar en las percepciones de los jóvenes limeños de 21 a 28 años de NSE B sobre el uso del storytelling para tratar la discriminación por orientación sexual en la campaña No da risa del Ministerio de Justicia. Por lo que se llevó a cabo una investigación cualitativa con aplicación de entrevistas semi estructuradas a hombres de 21 a 28 años de NSE B, que gusten de ver o conozcan programas cómicos nacionales. El resultado principal de la investigación fue que el uso del storytelling facilita la aceptación del problema de la transfobia entre los jóvenes y crea en ellos reflexiones, sin embargo, esto se da a corto plazo. / Peruvian society has faced various changes in social problems and behaviors, however, one of the constant problems in Peru is discrimination, which is increasingly affecting minority groups such as the LGTB community. Faced with the problems that afflict society, social advertising arises under the premise of offering reflections that contribute to the resolution of conflicts. For this reason, the need arises to investigate this type of advertising and the tools that enable enriching it, such as storytelling. Thus, it seeks to investigate the perceptions of young people from Lima between 21 and 28 years of NSE B on the use of storytelling to deal with discrimination based on sexual orientation in the No da risa campaign of the Ministry of Justice. Therefore, a qualitative research was carried out with the application of semi-structured interviews to men between 21 and 28 years of age from NSE B, who like to watch or know national comic programs. The main result of the research was that the use of storytelling facilitates the acceptance of the problem of transphobia among young people and creates reflections in them, however, this occurs in the short term. / Tesis

En Perú, según la empresa Redmas, el 60% de los internautas consume audios a través de plataformas digitales. De este grupo, el 20% ya consume podcasts. Ante esta situación, los creadores de contenido, como los youtubers, han optado por crear y distribuir su contenido a través del audio, desarrollando su propio podcast. Para ello, deben tener en cuenta la opinión de sus seguidores, pues de ellos depende su permanencia. Por ello, surge la necesidad de conocer la percepción de sus seguidores respecto al podcast como herramienta para desarrollar contenido. La metodología de investigación utiliza el paradigma naturalista y enfoque cualitativo. Se aplicaron 30 entrevistas semiestructuradas a jóvenes de 18 a 30 años seguidores de los influencers Mia Nauca (Sin Paltas podcast), y Carlos Orozco y Hugo Lezama (Moloko Podcast). Los resultados evidenciaron que el podcast tiene afinidad con los oyentes por la innovación y por la flexibilidad de consumo, lo que genera una percepción positiva. Se concluye que el podcast es una tendencia que se encuentra en aumento tanto en consumo como producción, representando una oportunidad para que las marcas apuesten por esta herramienta. / In Peru, according to the Redmas company, that 60% of Internet users consume audios through digital platforms. Of this group, 20% already consume podcasts. In this situation, influencers have chosen to create content and promoting their content through audio, developing their own podcast. To do so, they must take into account the opinion of their followers, since the permanence of the podcast depends on them. Therefore, it is necessary to know the perception of their followers regarding the podcast as a new tool to develop content. The research methodology uses the naturalistic paradigm and qualitative approach, where 30 semi-structured interviews were applied to young people between 18 and 30 years old, who are followers of the influencers Mia Nauca (Sin Paltas Podcast), Carlos Orozco, and Hugo Lezama (Moloko Podcast). The results showed that the podcast has an affinity with listeners for innovation and consumer flexibility, which generates the perception of closeness. It is concluded that the podcast is a trend that is increasing in both consumption and production, representing an opportunity for brands to bet on this tool. / Tesis

El presente trabajo analiza la percepción del uso de elementos chicha como generadores de conexión emocional entre la marca Yape y el adulto joven emprendedor de Lima Norte y de familia migrante. Se empleó una metodología cualitativa para analizar la campaña “Mi QR” de la marca Yape. Su objetivo era comunicar la nueva funcionalidad del código QR dentro de la aplicación. Se realizaron 15 entrevistas semiestructuradas a adultos jóvenes emprendedores de 25 a 35 años de Lima Norte y de familia migrante. La investigación arrojó que los elementos chicha que más destacan son la música y los colores. Sin embargo, los entrevistados no se identifican con ellos, pero sí con el personaje. En conclusión, lo chicha no solo está en los colores y la música, sino también en un personaje representativo como Susy Díaz. / This study analyzes the perception of using chicha elements as generators of emotional connection between Yape and young adult entrepreneurs from North Lima and from a migrant family. A qualitative methodology was used to analyze the Yape campaign called “Mi QR” Its objective was to communicate the new QR code functionality within the app. 15 semi-structured interviews were carried out to young adult entrepreneurs between the ages of 25 and 35 from North Lima and from a migrant family. The research showed that the chicha elements that stand out the most are music and colors. However, the interviewees don’t feel identified with them, but with the character. In conclusion, the chicha is not only in the colors and the music, but also in a representative character like Susy Díaz. / Tesis

Solicitud de envío manuscrito de artículo científico. / El presente trabajo analiza las percepciones de especialistas en ciencias sociales sobre la brand mascot Milco en la exposición Cuchimilco, creada por el Museo Amano. Este personaje, al ser punto de conexión entre la publicidad y la difusión de patrimonio cultural, nos motivó a realizar un estudio de caso que reúne, analiza y contrasta las opiniones de expertos de reconocida trayectoria en el estudio de la sociedad y cultura peruana para reconocer el potencial de Milco como un reciente caso de publicidad excepcional frente a un contexto desfavorecedor para el desarrollo del sector cultural peruano, concluyendo que la publicidad es una herramienta cuyos aportes a la cultura dependen de la responsabilidad alrededor de la formación y sentido crítico frente al contexto de los agentes que la elaboran. / This paper analyzes social sciences experts' perceptions about the brand mascot Milco as part of the exposition Cuchimilco, made by Amano Museum. This character, as a bridge between advertising and the spread of Peruvian cultural heritage, motivated us to explore through a case study that gathers, analyzes, and contrasts the opinions of renowned local experts in the study of Peruvian society and culture to recognize Milco's potential as a recent exceptional advertising case against an unfavorable context for the development of the Peruvian culture sector, concluding that advertising is a tool whose contributions to culture depend on the responsibility upon the education and critical sense of the agents that use it. / Tesis