Thesis (MPhil)--University of Stellenbosch, 2007. / On title page: Master of Philosophy (Information and Knowledge Management). Bibliography. Also available via the Internet.

This study investigated the role of business knowledge and work experience, as antecedents towards explaining entrepreneurial success. The encouragement of entrepreneurial activities has been recommended as a way to stimulate economic growth. On of the most critical issues facing developing countries is to understand where entrepreneurs originate from and what characteristics are relevant to their success. Although entrepreneurs act as catalysts of economic activity for the entire economy many of them fail. Most entrepreneurs often start a new venture ignorant of many key dimensions of running their businesses and must obtain the necessary information if they are to survive. Entrepreneurial competency, largely acquired on an individual basis, consists of a combination of skills, knowledge and resources that distinguish an entrepreneur from his or her competitors. This research study reviewed the two constructs namely entrepreneurial business knowledge and work experience, from the available literature and through scientific empirical research reported their effects on entrepreneurial success. Entrepreneurial business knowledge refers to the ascribe roles for managerial expertise in entrepreneurial success and entails, to varying degrees marketing, financial management/book-keeping, self-supervision, and, if applicable, the supervision of paid employees or unpaid family workers, among other activities. Experience refers to the knowledge or ability of an individual gained due to circumstances in a particular job, organisation, or industry. Some researchers have indicated that a lack of business knowledge and/or business experience hinders firm growth and entrepreneurial success. Despite some of the significant findings, a large amount of the variance in business knowledge and work experience remained unexplained. This unexplained variance, however, was consistent with other investigations. There was tentative evidence to support the role of business knowledge and work experience, as entrepreneurial success antecedents. However the evidence was not conclusive and further in depth research would have to done in order to reach a conclusive finding. Copyright 2004, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Barreira, JCD 2004, The influence of business knowledge and work experience, as antecedents to entrepreneurial success, PhD thesis, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-08232004-100614 / > / Thesis (PhD (Entrepreneurship))--University of Pretoria, 2005. / Business Management / unrestricted

Thesis (MBA)--Stellenbosch University, 2005. / ENGLISH ABSTRACT: The management of information has become an important field in the current business world. It is therefore not only important for organisations to gather data and information, but to convert this data and information into usable intelligence to improve their business. Now, more than ever, it is true that in business knowledge is power, or more specifically. the application of knowledge in developing new skills, innovation, creativity and human capital. This leads to the concept of business intelligence, the conversion of data and information to intelligence. Business intelligence can assist organisations to reach their information goals, as well as to implement and execute the corporate strategy. Some of the main business categories business intelligence can help drive include: revenue increases; profit increases; customer satisfaction; decrease in cost and risk; and market share gain. Business intelligence can be described as the marriage of business analysis and technology. It is important to recognise that there is more than one dimension to business intelligence and that it not only comprises of technology. Business intelligence can provide insight into what happened (the past), what is happening (the present) and what is likely to happen (the future). It further supports corporate performance management, the latest thinking on performance management. This study illustrates not only the value business intelligence can bring to organisations, but also the challenges in implementing business intelligence solutions, and the path organisations could follow to achieve a successful business intelligence implementation. Organisations should first understand what value business intelligence can deliver to the organisation, before they begin their business intelligence initiative. The value to the organisation should be well articulated to ensure continuous support from the top management and alignment with the overall corporate direction and strategy. The overall maturity of the organisation, also viewed from a systems perspective, plays an important role and organisations should not try to do too much too soon. The evolution diagram and business intelligence maturity model can guide organisations to understand their current status to make the right decision on the amount of change the organisation can manage in the implementation of the business intelligence solution. Organisations should be cognisant of the challenges to overcome in implementing a business intelligence solution. These challenges are significant aspects of the initiative. The business intelligence transformation roadmap, including the business intelligence implementation approach, will guide organisations through these challenges to ensure a successful implementation for the organisation. This study proves that business intelligence can add value to organisations if it is implemented as proposed in this document. The main objective of the study has been achieved, namely the development of a complete strategy to implement business intelligence. The study includes a holistic approach to business intelligence in the form of a business intelligence transformation roadmap. The roadmap can be used to engage executives in business intelligence implementations to help sell new initiatives or improve current business intelligence initiatives. / AFRIKAANSE OPSOMMING: Die bestuur van inligting is vandag 'n belangrike studieveld in die sakewereld. Daarom het dit noodsaaklik geword dat organisasies nie net data en inligting inwin nie, maar ook hierdie data en inligting in bruikbare intelligensie omskep ten einde hul besighede te bestuur en te verbeter. Nou, meer as ooit tevore, is dit in die sakewereld waar dat kennis mag is, of meer spesifiek, die toepassing van kennis in die ontwikkeling van nuwe vaardighede, innovasie, kreatiwiteit en menslike kapitaal. Dit lei tot die konsep van besigheidsintelligensie - die verandering van data en inligting in intelligensie. Besigheidsintelligensie kan organisasies help om hul inligtingsdoelwitte te bereik, en ook bydra tot die implementering en uitvoering van die korporatiewe strategie. Die hoofbesigheidskategorieë wat besigheidsintelligensie kan verbeter, is onder meer: inkomsteverhoging; winsverhoging; klientediens; kostebesnoeiing; risikoverlaging; asook 'n verhoging van markaandeel. Besigheidsintelligensie kan beskryf word as die samevoeging van besigheidsanalise en tegnologie. Daar moet onthou word dat besigheidsintelligensie meer as een dimensie het. Tegnologie is nie al dimensie nie. Besigheidsintelligensie kan insig bied in wat gebeur het (die verlede), wat tans gebeur (die hede) en wat moontlik gaan gebeur (die toekoms). Verder ondersteun besigheidsintelligensie korporatiewe prestasiebestuur, die nuutste denke oor die prestasiebestuur van organisasies. Hierdie studie beklemtoon nie slegs die waarde wat besigheidsintelligensie kan toevoeg nie. maar ook die uitdagings in die toepassing van die tipe stelsels, asook hoe organisasies dit suksesvol kan toepas. Organisasies moet eers die waarde wat besigheidsintelligensie kan toevoeg, verstaan voordat met die besigheidsintelligensie inisiatief begin word. Die waarde wat dit vir die organisasie inhou, moet baie goed verduidelik word om seker te maak dat die topbestuurspan die besigheidsintelligensie inisiatief ondersteun en dit op koers hou met die oorkoepelende korporatiewe rigting en strategie. Die ontwikkelingsvlak van die organisasie speel 'n belangrike rol in die rigting wat die besigheidsintelligensie implementering moet volg en die organisasie moet nie te veel te vinnig probeer doen nie. Die evolusie diagram en die model vir die besigheidsintelligensie-vlakke van ontwikkeling kan as riglyn dien om die huidige status van die organisasie te bepaal om sodoende die regte besluite te neem oor die mate van verandering wat die organisasie kan hanteer. Organisasies moet bewus wees van die uitdagings wat oorkom moet word in die toepassing van 'n besigheidsintelligensie oplossing. Hierdie uitdagings vorm 'n baie belangrike aspek van die besigheidsintelligensie-initiatief. Die besigheidsintelligensie transformasiepadkaart insluitende die implementering benadering, sal die organisasie deur die uitdagings lei ten einde 'n suksesvolle besigheidsintelligensie-implementering vir die organisasie te verseker. Hierdie studie bewys dat besigheidsintelligensie vir organisasies waarde kan toevoeg indien dit geimplementeer word soos wat in die dokument voorgestel word. Die hoofdoel van die studie is bereik, naamlik die ontwikkeling van 'n volledige strategie oor die toepassing van besigheidsintelligensie in 'n organisasie. Die studie sluit in 'n holistiese benadering tot besigheidsintelligensie in die vorm van 'n besigheidsintelligensie transformasiepadkaart. Die padkaart, asook die model vir die vlakke van ontwikkeling kan die organisasie deur die implementering lei. Die padkaart kan gebruik word om uitvoerende hoofde by die besigheidsintelligensie-inisiatiewe te betrek om sodoende nuwighede te help vestig of die huidige inisiatiewe te verbeter.

M. Tech. (Logistics, Faculty of Management Sciences) Vaal University of Technology| / The purpose of this study was to investigate the influence of knowledge-sharing, business strategy alignment and long-term relationship orientation on supply chain performance in the Small and Medium Enterprise (SME) sector. Particularly, the study sought to examine the hypothesis in the context of SME buyers and their suppliers. SMEs are particularly relevant to both developed and developing countries. In South Africa, SMEs are perceived to be an engine for growth for both the economy and the community. As such, the study sought to investigate underlying variables that influence the supply chain performance of SMEs for the purpose of identifying ways in which the Sector can improve performance. A conceptual model was developed, drawing from the theory of relational cohesion. Small and Medium Enterprises in the province of Gauteng, South Africa formed the population of the study. Essentially, the predicting roles of knowledge-sharing and business strategy alignment on the supply chain performance of SMEs were evaluated. Furthermore the mediating role of long-term relationship orientation was examined. A survey was conducted in the cities of Johannesburg, Vereeniging and Vanderbijlpark and research data was collected from 341 SMEs. Statistical Package for the Social Sciences (SPSS) 22 was employed to analyse data as well as Analysis of Moment Structures (AMOS) 22 where Structural Equation Modelling (SEM) was undertaken. The results revealed that the research constructs knowledge-sharing, business strategy alignment and long-term relationship orientation influence supply chain performance in a positive way. The findings realized will contribute to the existing body of buyer-supplier relationships literature and increase our knowledge in the field. Pragmatic implications are provided based on the findings as well as recommendations and avenues for future research.

In my dissertation, I examine varied types of knowledge and how they contribute to innovation generation and selection at both the firm and the industry level using the emerging industry context of small satellites. My research is divided into three papers. In Paper One, I take a supply-demand perspective and examine how suppliers of technology—with their unique knowledge of science and technology—and users of technology—with their unique knowledge of demand—contribute to innovation generation and selection over the industry lifecycle. Results show that the contributions of suppliers and users vary based on unique aspects of innovation, such as novelty, breadth, and coherence – and also over the industry life cycle. In Paper Two, I study how firms overcome science-business tension in their pursuit of novel innovation. I examine unique aspects of knowledge: scientists' business knowledge and CEOs' scientific knowledge. I show that CEOs' scientific knowledge is an important driver of firms' novel pursuits and that this impact is higher when scientists do not have business knowledge. In the third paper, I further examine how scientists with high technological and scientific knowledge—i.e., star scientists—impact firm innovation generation and selection. With a focus on explorative and exploitative innovation, I develop theory on the boundary conditions of stars' impact on firm level outcomes. I propose that individual level contingencies—i.e., stage of employment—and organizational level contingencies—explorative or exploitative innovation—both facilitate and hinder stars' impact on firms' innovative pursuits. / Doctor of Philosophy / In my dissertation, I study innovation at both the firm level and the industry level using the emerging industry context of small satellites. My dissertation divides into three papers. In Paper One, I study unique aspects of innovation at the industry level taking a supply-demand perspective. Since novelty, breadth, and convergence of innovation are all important drivers of the emergence and evolution of industries, I examine how supply side or demand side actors contribute to unique aspects of innovation over the industry life cycle. Results suggest that both suppliers and users of technology make important contributions to innovation, however, their respective contributions vary to novelty, breadth, and convergence of innovation. This impact varies over the industry life cycle. In Paper Two, I study how firms pursue novel innovation as main creator of economic value for firms. Firms need both scientific and technological knowledge in their pursuit of novel innovation. However, firms often struggle to overcome science-business tensions. Focusing on CEOs and scientists as two main drivers of innovation, I study how CEOs’ scientific knowledge and scientists’ business knowledge help firms overcome business-science tension. Results suggest that the likelihood of firms’ novel pursuit is higher when CEOs have scientific knowledge and scientists do not have business knowledge. In Paper Three, I further examine how high-performing scientists—i.e., star scientists—impact explorative and exploitative innovation. I propose that the stage of employment of individuals and goal context of firms are important contingencies that impact how stars impact firm level innovation.

Made available in DSpace on 2016-04-04T18:36:33Z (GMT). No. of bitstreams: 1 Antonio Augusto Martinelli Salles.pdf: 533045 bytes, checksum: 97ee1420be57a4d57939a449678b816f (MD5) Previous issue date: 2007-12-13 / Studying the production processes of information and the construction of knowledge in businesses. Based on a bibliographic research, using a literary review to achieve the desired goals. The goals being: study the understanding of the business process and the role of the information systems inherent to the process; grasp the systems of information, the services of information, and the professionals of information in the process of generating this very information. Studies therefore, the importance of information and understanding in business organizations, in a reality where is discussed how these organizations should proceed in order to increase their internal knowledge and the best way to retain them, in order to, in this manner, better meet the needs of their clients through new services and products. This is the purpose met by a research on the information and understanding grounded in Information Sciece. Demonstrates the merit of business knowledge in a contemporary and competitive ambient in which we live. Discusses the information systems that support companies in acquiring, processing and using knowledge. Explains the importance of Information Services and how these can increase the value of information in the organization of businesses. As a result, the important role of Information Professionals for the construction organizational knowledge becomes evident, as does the manner in which these professionals should prepare themselves for the job-market. Observes how the information systems, the information services and the information professionals form a trinity that joins the organizational ambient and thus form a unity, a system for increasing the knowledge and understanding companies have. / Estuda os processos de produ??o da informa??o e a constru??o do conhecimento em empresas. Constru?da sob a base de uma pesquisa bibliogr?fica, utiliza-se da revis?o de literatura para atingir os objetivos propostos: o estudo do conhecimento sob o ?mbito empresarial e o papel dos sistemas informacionais subjacentes a ele e dar ?nfase aos sistemas de informa??o, aos servi?os de informa??o e aos profissionais de informa??o no processo de gera??o desse conhecimento. Em uma realidade em que a import?ncia da informa??o e do conhecimento nas organiza??es empresariais n?o ? mais algo a ser questionado, discute-se, na atualidade, como as organiza??es devem proceder para incrementar o seu conhecimento interno e as formas de melhor ret?-lo, para que, dessa forma, atendam melhor aos seus clientes com novos servi?os e produtos. Para tal, faz um estudo sobre a informa??o e o conhecimento fundamentado ? luz da Ci?ncia da Informa??o. Demonstra a import?ncia do conhecimento empresarial no ambiente contempor?neo e competitivo em que se vive. Estuda os Sistemas de Informa??o que auxiliam as empresas na constru??o, gest?o e uso do conhecimento. Explana sobre a import?ncia dos Servi?os de Informa??o e como podem aumentar o valor da informa??o nas organiza??es empresarias. Evidencia a import?ncia dos Profissionais de Informa??o para a constru??o do conhecimento organizacional, assim como de que maneira esses profissionais devem preparar-se para esse mercado de trabalho. Observa como os sistemas de informa??o, os servi?os de informa??o e os profissionais de informa??o formam uma tr?ade que junto ao ambiente organizacional e, tornam-se um ?nico sistema para o acr?scimo do conhecimento nas empresas.

Internationalization is one of the most complicated elements in Small- and Medium-sized Enterprise (SME) expansion. Researchers seem to agree more and more that none of the theories in this field can solely explain the dynamics of the internationalization of Small and Medium-sized Enterprises particularly small knowledge- and service-intensive firms. There are different theories and approaches toward the SMEs‘ internationalization; however there is one predictor in common among them: Firm‟s knowledge resources (Yli-Renko, Autio, &amp; Tontti, 2002).Since the value-adding processes of firms are increasingly based on the creation and exploitation of knowledge, the natural focus of attention shifts from the control of static, firm-specific resources to the acquisition, assimilation, and exploitation of firm-specific knowledge (Bettis &amp; Hitt, 1995; Grant, 1996; J.Nahapiet &amp; Ghoshal, 1998). In today‘s global competitive landscape, firms succeed not because they have control over scarce resources, but because they have the ability to gain the knowledge, learn and use this learning more efficiently than others. In comparison with big companies SMEs have relatively less resources, which make knowledge very vital for their survival and growth. (Mejri &amp; Umemoto, 2010)There has not been much empirical research on knowledge resources and capabilities although the importance of knowledge-related process is widely acknowledged. There is a notable limitation in SME literature on influence of knowledge that can only offer limited insight into firm‘s foreign market operations. In other words, there is a gap in the literature about the different types of knowledge and their role in the internationalization process and therefor this research has set it goal to answer the aforementioned issues.This research has used qualitative approach and case study research design, and six semistructured interviews were conducted with small Swedish firms that involved in international activities. Since this is an exploratory study, the data from the six cases was quite managable. Analysis was conducted by coding the interviews and categorization of the codes. The codes were interpreted and three types of knowledge were extracted based on both the data and theories; Technological Knowledge, Business Knowledge and Market-specific Knowledge. The main characteristics of each company were put together with regard to the three types of knowledge. The next step in analysis was to find out if there were any differences or similarities between the companies when it came to internationalization process. By using the aforementioned results a farmework was developed. The framework presents the role of each Knowledge in the internationalization process and is the key finding of this research.The results from this study indicate the significant role of different types of knowledge as the main source of competitive advantage for SMEs to go to international markets. However the result of this study also designates that the role of knowledge in the internationalization process must be understood in the context of the industry, the company and the people involved.

Submitted by Priscilla Araujo (priscilla@ibict.br) on 2016-07-06T19:49:57Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertação_Solange Mazzaroto(1).pdf: 2282973 bytes, checksum: 6866eaaefe03b8a0fd5fd6ef5d851d59 (MD5) / Made available in DSpace on 2016-07-06T19:49:57Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertação_Solange Mazzaroto(1).pdf: 2282973 bytes, checksum: 6866eaaefe03b8a0fd5fd6ef5d851d59 (MD5) Previous issue date: 2014-04-14 / As inovações tecnológicas contribuíram com a aceleração das mudanças vividas pela sociedade nos últimos anos. Uma delas foi a internet, que teve uma expansão global, e cuja utilização alterou, radicalmente, a rotina e, principalmente, o modo como as pessoas se relacionam. Dentre as formas de comunicação existentes na internet, surgiram as redes sociais, que são ambientes que proporcionam a interação entre pessoas e, consequentemente, o compartilhamento de informações e de conhecimentos. Atualmente, são inúmeros os produtores e consumidores de informações e de conhecimentos, entre eles estão as empresas, que, para executarem suas atividades fins, seja a produção de bens ou de serviços, e atuarem no mercado, globalizado e competitivo, precisam se atualizar constantemente. Uma das formas de atualização ocorre a partir da interação entre os principais atores das empresas (integrantes, fornecedores, clientes e parceiros), que a fazem de várias maneiras, como por exemplo: a partir do contato físico, que acontece durante as reuniões ou mesmo nos encontros informais dentro e fora da empresa; por telefone; por e-mail; e a partir de videoconferências. Enfim, as empresas possuem várias redes informais, desenvolvidas, naturalmente, pela prática de trabalho de seus integrantes, as denominadas de “comunidades de prática”. Algumas empresas, no entanto, perceberam que as redes sociais estão sendo amplamente utilizadas pelas pessoas em geral, como forma de comunicação e interação e, por isso, vários dos seus integrantes já estão familiarizados com este ambiente. Foram, então, criadas as redes de conhecimento empresariais, para fomentarem a interação nos ambientes de trabalho e promoverem o compartilhamento de informação e de conhecimento. Dessa forma, o objetivo desta investigação foi verificar como os participantes de uma rede de conhecimento empresarial utilizam este ambiente no desenvolvimento de suas atividades de trabalho. Utilizando o método exploratório e a técnica de estudo de caso, foi escolhida uma empresa multinacional brasileira, com atuação em 40 países, além do Brasil; reconhecida internacionalmente pelos negócios que desenvolve nos setores: engenharia, construção, investimentos em infraestrutura e energia; e que possui uma rede de conhecimento, criada em 2001, com 15 comunidades ativas, denominadas de “Comunidades de Conhecimento”. A pesquisa de campo foi realizada com os membros dessas comunidades e com os responsáveis pelo funcionamento da rede de conhecimento. Como instrumentos para a coleta de dados foram utilizados: entrevistas, pesquisas bibliográfica e documental, observação simples e questionário. De acordo com as análises dos dados coletados, chegou-se à conclusão que grande parte dos participantes de uma rede de conhecimento ainda atuam como observadores deste ambiente, ou seja, não a utilizam como ferramenta de trabalho no desenvolvimento de suas atividades. De uma forma geral, ficam atentos ao que acontece neste ambiente, mas não participam ativamente dele, já que a partilha de informações envolve algumas questões, como a cultura da empresa, o status pessoal, entre outras. Para que essas redes alcancem resultados, não devem ser impostas pelos gestores, no entanto, é necessário que sejam estruturadas para que as pessoas a enxerguem como uma extensão do ambiente de trabalho e utilizem suas funcionalidades como ferramentas que devem fazer parte da sua rotina. / Technological innovations have contributed to the acceleration of the changes experienced by society in recent years. One was the internet, which had a global expansion, and whose use has changed, radically, the routine and especially how people relate. Among existing forms of communication on the internet, emerged social networks that are environments that provide interaction between people and consequently the sharing of information and knowledge. Currently, there are many producers and consumers of information and knowledge, among them are the companies that, to perform their activities, the production of goods or services and act on the market, globalized and competitive, they need to constantly upgrade. One way to update occurs from the interaction between the main actors of the companies (members, suppliers, customers and partners) that make it in many ways, for example: from the physical contact, which takes place during meetings or even in informal meetings within and outside the company; by phone; by email; and from video conferencing. The companies have several informal networks developed naturally by practical work of its members, the so called “communities of practice”. Some companies, however, realized that social networks are being widely used by people in general, as a means of communication and interaction and so many of its members are already familiar with this environment. Were then corporate knowledge networks created to encourage interaction in the workplace and promote the sharing of information and knowledge. Thus, the objective of this research was to investigate how participants of a corporate knowledge network use this environment to develop their work activities. Using the exploratory method and case study technique, a Brazilian multinational company was chosen, with operations in 40 countries besides Brazil; internationally recognized by business developing in the sectors: engineering, construction, investment in infrastructure and energy; and has a knowledge network, created in 2001, with 15 active communities, called "Knowledge Communities". The field research was conducted with members of these communities and those responsible for operating the knowledge network. The Instruments for data collection used were: bibliographical and documentary research, simple observations, questionnaire and interviews. According to the analyzes of the collected data, we came to the conclusion that most of the participants of a knowledge network also act as observers of this environment, that is, not use it as a tool in the development of its activities. In general, they are aware of what happens in this environment, but not actively participate in it, as information sharing involves some issues, such as company culture, personal status, among others. To achieve results, should not be imposed by managers, however, they must be structured for people to look the virtual environment how an extension of the work environment and for its functions like tools that should be part of your routine.

Skilled and educated workers are somewhat of a rarity for many rural and peripheral communities. The global migration trend where younger residents of these communities tend to leave for more populated areas leaves the communities with an older population that struggles to find new employees to replace those who retire. However, this does not mean that rural and peripheral communities are unattractive areas. Second-home owners verifies how these areas are attractive for certain individuals for various periods. More importantly, previous research show how second-home owners are often highly educated within their fields, they invest time in their host community, and they can potentially become permanent members of the society. Thus, this study aims to explore second-home owners potential of acting as a recruitment resource for the local labour market of the host community. This is done by using Vilhelmina municipality in Västerbotten county, Sweden, as an example. By using quantitative methods, the findings of this study suggest that the occupational background of second-home owners causes them to be a potential recruitment resource for the local labour market. However, the findings for the study suggest that the willingness to contribute to the local labour market is a mixed bag. Nevertheless, this study contributes to the current understandings of labour recruitment in rural and peripheral areas by confirming the possibility for extension of second-home owners as a resource. / Part of a research project at the Department of Geography at Umeå University called: Is the temporary population a resource?

In der Vergangenheit wurde in zahlreichen Unternehmen versucht, das Thema Wissensmanagement durch die Installation zentraler Wissensmanagement Plattformen zu adressieren. Viele dieser Ansätze konnten sich nicht durchsetzen und wurden zu zusätzlichen Insellösungen im Unternehmen. Im Internet erreichen derzeit stark partizipativ orientierte Web 2.0 Technologien und Applikationen eine hohe Popularität. Für Unternehmen stellt sich damit die Frage, ob sich diese Ansätze aus dem Internet im firmeninternen Intranet nutzen lassen, um im Bereich des organisationalen Wissensmanagements einen weiteren Schritt voranzukommen.