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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

Fallstudien zum Einsatz von Business Intelligence in Call Centern

Hrach, Christian, Alt, Rainer 25 January 2012 (has links) (PDF)
Dieser Forschungsbericht untersucht anhand von sechs Fallstudien die konkrete Prozessunterstützung in Call Centern durch in operative Anwendungssysteme eingebettete Analytik. Dies umfasst zum einen retrospektive Analysen für interne und externe Stakeholder in Form von Reporten als auch Echtzeit-Auswertungen durch grafisch-orientierte Monitor-Darstellungen. Hierbei stehen unter anderem die eingesetzten Anwendungssysteme, das Nutzungsverhalten durch die verschiedenen Call Center-Mitarbeitergruppen und die kennzahlenbasierten Auswertungsinhalte im Vordergrund.

Business-Intelligence-Komponenten Theorie, Realisierung, Entwicklungsprozess

Knobloch, Christian January 2004 (has links)
Zugl.: Bochum, Univ., Diss., 2004

Metadatendesign zur Integration von online analytical processing in das Wissensmanagement

Marquardt, Justus January 2007 (has links)
Zugl.: Hamburg, Univ., Diss., 2007

Wirtschaftlicher Nachrichtendienst

Riggenbach, Dieter. January 1966 (has links)
Issued also as thesis, Basel. / Bibliography: p. 7-12.

Konzept einer Modellfabrik für integrierte Business Intelligence im Mittelstand : Theorie und Anwendung bei einem mittelständischen Unternehmen der Fertigungsindustrie

Lerch, Volker January 2008 (has links)
Mannheim, Univ., Diss., 2008

Organizational factors contributing to an effective information technology intelligence system

Taskov, Konstantin. Vedder, Richard Glen, January 2008 (has links)
Thesis (Ph. D.)--University of North Texas, Dec., 2008. / Title from title page display. Includes bibliographical references.

Wirtschaftlicher Nachrichtendienst

Riggenbach, Dieter. January 1966 (has links)
Issued also as thesis, Basel. / Bibliography: p. 7-12.

Τεχνικές εξαγωγής συμπερασμάτων στην επιχειρηματική νοημοσύνη

Τασουλής, Δημήτρης 20 September 2010 (has links)
- / -

Self service business intelligence : En fallstudie för kartläggning av mognadsnivåer / Self service business intelligence : A case study for mapping maturity levels

Falkman, Ida January 2018 (has links)
Det här arbetet fokuserar på att kartlägga SSBI-mognadsnivåer för att underlätta för företag att införa SSBI i sina organisationer med ett mer lyckat resultat. Arbetets metodansats är kvalitativ och den vetenskapliga metoden är en fallstudie som består av intervjuer på ett samarbetsföretag. Utmaningar relaterade till självständiga användare ligger till grund för intervjuerna. Olika områden inom utmaningarna har sedan identifierats med samarbetsföretaget genom intervjuerna. De olika områdena är antingen arbetssätt som samarbetsföretaget har börjat arbeta på eller ser behov av att börja arbeta på. En avstämmande intervju genomfördes sedan med en extra kunnig person inom BI på samarbetsföretaget för att fastställa samarbetsföretagets mognadsnivå inom de olika identifierade områdena. Resultatet blev tre olika mognadsnivåer av SSBI som är baserade på samarbetsföretagets mognadsnivå. De tre mognadsnivåerna består i sin tur av 24 stycken olika områden inom utmaningarna relaterade till självständiga användare inom SSBI.

Nové perspektivy uplatnění ICT v oblasti sledování a hodnocení vztahů zákazníka a poskytovatele v procesu obchodování

Chalupová, Naděžda January 2009 (has links)
Dissertation thesis deals with new possibilities of information and communication technologies (ICT) using during watching and evaluating of consumer and his relation to provider. The consumer is thought to be every shopper, apart from the fact, if he is really consuming bought products or no. In contemporary economical environment the customer is a central point of interest of every market-behaving subjects, therefore it is necessary for businesses to attend to relation with customer watching, evaluating and management. In conjunction with rapid ICT development, new possibilities how to simplify some from these activities or to practice these activities fully automatically, are opening out for companies. Contemporary approaches to interaction monitoring of subjects participating in trading process and also current situation of its application in businesses, both in Czech Republic and in European Union, are mapped in this thesis. Analytical methods, to whose principles, properties and using possibilities are given here attention too, create the essence of entrepreneurial subjects and their clients relations monitoring. One of relation with customer watching and evaluating possibilities is determination of customer value, to which is fundamental part of the thesis addicted. The approaches to its determination, where reality reflection is not very evident, are briefly analyzed at first. On the basis of this limitation and with respect of real availability of required data, new model of customer value indicator determination was designed. What can be expected from this quantity and what are its advantages, is introduced in the thesis. Exact methods of its calculation and interpretation possibilities of acquired value including its integration into software system for managerial decision-making support are more detailed clarified here especially.

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