The purpose of this research was to explore and describe the effectiveness of the health care reform implemented in Ethiopia in the form of Business Process Reengineering (BPR) and develop strategies to strengthen its implementation. The research was conducted in two phases. In phase I, the effectiveness of the BPR health care reform was explored and described through gathering quantitative information from health care providers (n=406) using a structured questionnaire. All public hospitals of Addis Ababa, Ethiopia which have been implementing the reform from its inception (n=5) were included. In Phase II, in-depth strategies aimed at strengthening implementation of the reform were developed. Two-rounds of Delphi study were conducted to seek the opinions of senior health policy experts (n=10) and arrive at consensus on the developed strategies. Cronbach's alpha, descriptive statistics, Chi-square, logistic regression analysis, principal component analysis, weighted median score, adjusted and standard satisfaction scores, Mann-Whitney U test, and Kruskal-Wallis test were conducted for data analysis. The BPR health care reform was able to restructure the hospitals’ departments into case teams, with the goal of adopting a “one-stop shopping” approach. However, 50% of the health care providers reported that the reform was not effective to satisfy the perceived health service needs. Limited effects were reported in favour of health care quality (48%), access (50%), efficiency (51%), sustainability (53%), and equity (61%). While poor effects were reported in patient-provider (41%) and provider-management (32%) interactions. The most important predictors that influenced implementation of the reform were financial resources (AOR=3.54, 95%CI: 1.97, 6.33), top management commitment and support (AOR=2.27, 95%CI: 1.15, 4.47), collaborative working environment (AOR=1.77, 95%CI: 1.00, 3.11), and information technology (AOR=3.15, 95%CI: 1.57, 6.32). The overall job satisfaction in the public health sectors remained poor, with only 25% job-satisfied providers engaged. Moral satisfaction (AOR=177.654, 95%CI: 59.539, 530.08), management style (AOR=4.017, 95%CI: 1.490, 10.828), workload (AOR=2.422, 95%CI: 0.925, 6.342), and task (AOR=5.491, 95%CI: 2.307, 13.069) were the most significant factors. Job satisfaction results were significantly different among the study hospitals (2 = 30.557, p < 0.001). The current health care delivery performance of the public hospitals was 60% when weighed against the World Health Organization’s health system framework which required a minimum of 80% score. However, there existed a significant difference in performance at least between two hospitals (2 = 571.902, p < 0.001). Five strategies that could disrupt the status quo and strengthen the BPR health care reform are proposed based on their strategic priority, which were: reinforce patient-centred quality of care services; foster a healthy and respectful workforce environment; efficient and accountable leadership and governance; efficient use of hospital financing; and maximize innovations and the use of health technologies. The strategies could be used to enrich the quality of health care interventions through continuous review, refinement and adjustment of the reform as required. Key words: Health care reform; Business Process Reengineering; quality; access; equity; efficiency; sustainability; job satisfaction; health system; patient-centred care; workforce; leadership and governance; hospital financing; health technologies; Ethiopia. / Health Studies / D. Litt. et Phil. (Health Studies)

The scope of this thesis is the field of business process modeling and additionally the usability of business process models in areas like conceptual analysis of IS/ICT, business process reengineering and business process management. For the purpose of evaluation of the usability of current standards for business process modeling, an framework for comparison of various characteristics of these standards is proposed. This thesis has two aims. Primarily, to develop an approach for evaluation of business process modeling standards, and as a secondary aim, to apply this evaluation model onto a set of selected standards for business process modeling and thus perform a comparison of these standards. The evaluation model has two main components. The first part is to create a set of characteristics which represent two existing points of view onto the exploitability business process modeling (e.g. during the development of IS/ICT and during BPR/BPM1). During the identification of particular characteristics, a research into the related literature and other sources has been performed to provide a sufficient basis for this activity. The second part of the developed approach is to the application of PEMM (Process & Enterprise Maturity Model), which was developed by Dr. M. Hammer for the purpose os auditing the maturity of business processes. Both of these parts are then put together into one evaluation framework. Based on information gathered from the respective specifications of particular standards, related literature and articles, we've performed an application of this evaluation framework on three standards for business process modeling: EPC, BPMN and IDEF3. The benefits of this thesis could be seen as a creation of a very own approach for evaluation of business process modeling standards. Additionally by performing the comparison of these three standards for business process modeling we've created a guideline which could be there fore applied by the potential reader during the decision making of what standard to use for business process modeling (in the context of expected purpose of this modeling).

Diploma thesis is about business process reengineering (BPR) and its business processes in student organization ESN VSE Prague -- Buddy System. Main goal is business process reengineering and their support by information system BuddyIS, which helps to meet stu-dent's requirements. First chapter debates about processes theirs modelling and reengineer-ing. It discusses methodologies of BPR in general and then it chooses own methodology for this thesis. Next part is practical and starts with characteristic and analysis of student organization ESN VSE Prague -- Buddy System. It describes cultural environment, current status of IS/ICT and global process model. Global process model is core for next chapter, which identifies processes in organization and chooses those ones for reengineering. Those chosen processes are analysed more in detailed in detailed process diagram based on BPMN. Next part is considering process redesign based on awareness and understanding their workflow. According to redesign, proposed changes are implemented to information system BuddyIS based on principles of OpenUP. Last chapter analyses aftereffects caused by business process reengineering according to process audit made by M. Hammer (PEMM) and chosen factor measuring process performance. Fact that, chosen business processes are supported by information system BuddyIS is main benefit of this thesis.

This diploma thesis focuses on the process improvements and selection of appropriate ERP system in terms of small companies. In the theoretical part it explains the concept of process and methods of its analysis, management and business process improvements. There are also characterized the basic types of ERP systems and their potential acquisition process. The practical part is divided into two functional units, where the first one is the analysis of processes and proposals for their improvement in a specific company. The second part deals with the analysis and selection methods of specific ERP system for the specific company.

The topic of my final thesis is through analysis of solar market segment and business processes of company ABC, which is operating in this market. On the basis of gained information I am proposing changes in processes by contract implementation in analyzed company. In conclusion the thesis is evaluating economical impact of proposed improvements.

This paper concerns about key business process in the production companies, namely, the new product development. The object of this thesis has been to create a tool to estimate the risk of the new product development. To reach this goal, current tools used to deciding the risk must have been explored. As the best tool, appropriate for assessing the risk of new product development has proved the Bayesian Network. This paper explains the construction of the Bayesian network and shows the way how to generate the probabilities in the network to be accurate for the risk estimation. Based on this theoretical knowledge has been built an information system, which estimates the risk of the new products and administer the risks.

The purpose of this study was to investigate the conveyancing process in South Africa with a view to identify how the process might be improved in terms of its efficiency and effectiveness. Land is an asset and still remains a valuable factor in production, even in the modern knowledge economy. In many parts of the world, land is a limited resource, therefore, in most countries, custodianship and ownership of land and landed properties generally tend to be guarded through the meticulous capturing, recording and storage of appropriate data and information. Legislative provisions for the transfer of custodianship and/or ownership require the involvement of a variety of role players in the conveyancing processes that culminate in the registration of land and associated immovable property. In some countries, the conveyancing processes tend to be complex and cumbersome. The study provides a conceptual framework for conveyancing processes based on a content-based review of land and immovable property registration systems in five countries, namely, Barbados, the Netherlands, Australia, Taiwan and South Africa. The study further investigates the South African conveyancing processes. Quantitative questionnaires were completed by six respondent groups from the conveyancing service chain, and qualitative interviews were conducted with two of the four major banks in South Africa. Descriptive statistics was used to analyse the quantitative data, and content analysis was used to analyse the qualitative data. The findings were used to develop a de-bottlenecking framework for South African conveyancing. / Business Management / M. Com. (Business Management)

Technological advancements have altered all aspects of human life, undeniably impacting all domains of commercial entities. Current digital technologies have the most pre-eminent influence on the supply chain management of corporations, irrespective of their diverse industry and operations. Remarkably, emerging markets with rapid economic growth, becoming appealing for foreign investments, are transmuting their supply chains with innovative hi-tech for smooth, effective, and efficient business processes and operations.The commencement of supply chain alterations in developed countries for facilitating international business has been part of various erstwhile studies that need more information on emerging markets. This thesis contributes to the prevailing research concerning the cited phenomenon by pursuing and expounding the answers to the research questions; "Considering the challenges and opportunities, how do digital technologies (blockchain, Cloud, IoT, AI) affect supply chain management and logistics in emerging markets?" and "What role does the supply chain's digital transformation play for businesses operating in emerging markets engaged in international business?".Fundamentally, the prime purpose of this research is to provide in-depth comprehension regarding the impending gratuities of supply chain revolutions availed by emergent markets expediting their international business with significant hindrances in the process. Also, this study uses a modified theoretical framework created under the idea of dynamic capabilities theory by Teece (2007) to illustrate the pertinent concepts. Furthermore, qualitative case studies of the syndicates from countries Iran, Pakistan and Bangladesh were conducted through semistructured interviews using an inductive approach under the interpretive methodology concept.The study demonstrates that despite market and industry, human errors and manual processes resulting in extra cost, time and energy limiting a firm's overall capacity have been the crucial challenges optimised by supply chain renovations. Lastly, the research provides the theoretical and managerial implications to define the topic in future regarding comparative analysis across industries and mitigating risks in international supply chains due to hi-tech, along with future recommendations.

No description available.

網際網路的發展及行動裝置的普及已將電子商務的發展帶往新的競爭環境，傳統企業除須體認技術不斷創新對企業發展的重要性外，舊有的服務必須透過加入更多的附加價值才能夠增加企業的競爭能力，隨著這股電子商務創新風潮演變並延燒到全球，不論是金融業、實體零售業，皆受到這股電子商務創新風潮的影響，而這股創新的風潮甚至可能導致產業革命。企業若要維持市場競爭能力，除了要盡量降低營運成本，提高生產與管理的效率外，還要能夠滿足客戶各種需求，並應隨時檢視傳統營運流程，充份利用科技技術與生產及服務流程整合，來維持企業管理及服務的優勢，然而，電子商務雖有效簡化企業的作業成本，但跨界整合的趨勢卻也對企業發展帶來新的挑戰，因此企業如何透過一套實用的方法來發展或改善及其電子商務流程，並藉由其獨特創新的服務來加強企業的競爭優勢，更是企業當今面臨的重要議題。 然而當今學術界對於流程管理以及電子商務的研究相當多，但把流程管理應用在電子商務流程創新的研究卻相對較少，故本研究探討有關電子商務理論、企業流程管理、企業流程再造、企業流程創新、企業系統規劃、服務品質、關鍵時刻等相關文獻做為基礎，由客戶需求及服務滿意度的觀點，藉由分析及整理相關流程改善的成功關鍵因素，建構一套電子商務流程創新的方法論，以個案來進行行動研究，依據這套方法論的步驟，發掘個案電子商務流程的問題及其可改善的機會，同時藉由內部探討及借鏡外部標竿企業的創新案例，找出個案公司電子商務流程可能的創新機會，並透過理論基礎檢視本方法論的可行性後，證實透過本研究所建構之電子商務流程創新的方法論確實有其參考價值，提供目前正在發展電子商務或即將投入電子商務發展的企業，做為設計其獨特電子商務平台的參考。 / The increasing use of internet and the growing popularity of mobile devices have created a new competitive environment on the Electronic Commerce (EC) platform. Businesses must develop add-on values in services to strengthen the competitiveness. Under the inevitable trend of global EC, not only the retail industry but also financial industry has been highly affected. This Innovative wave may even lead to an industrial revolution. In order to keep the market competitiveness with EC, enterprises would need to shift focus from cost, productivity and operating efficiency to customer needs. Enterprises nowadays are facing the challenges of modifying existing processes and integrated technology to provide customers with most suitable and innovative services. The research objective is to develop a practical methodology to evaluate and redesign the e-business processes of a firm and enhance their competitive advantage. This study investigated concepts and methodologies in e-commerce, business process management, business process reengineering, business process innovation, business systems planning, service quality, and moment of truth. Based on the perspectives of customers’ needs and service satisfaction, the study analyzed and integrated critical success factors of process improvement and process innovation to construct a methodology for e-business process innovation. With an action research process this study tested the proposed methodology on EC processes in a financial institution and discovered e-business process issues and innovation opportunities. The proposed methodology was validated and the feasibility of the methodology was verified by theoretical considerations, and proved to have reference value for enterprises in developing unique innovations in e-business services.