The main objective of this thesis is to map some of the business process management, business process reengineering methodologies and compare it according to several criteria. Part of this thesis is survey of the state of business process management in Czech Republic and Hungary.

This thesis deals with business process management phenomena and its concept of business process reengineering in particular. Furthemore, the principles, chosen methods and critical success factors of business process reengineering implementation are discussed. This thesis also concerns itself with holistic conception of business process management which incorporates both hard factors (e.g. process modeling) and soft factors dealing with rather social aspects of any organizational change. All theoretical findings are applied in specific organization where the business processes are rethought.

The topic of this diploma thesis is Process innovation for a national branch of se-lected multinational IS/ICT company. The aim of the thesis is to improve corporate process based on the process analysis methodologies and evaluate the effectiveness of the proposed change. The theoretical part is devoted to the basic terms such as process management, modeling and process improvement. The practical part is de-voted to the description of the original process, its analysis and proposed process improvement. The process is analyzed by DMAIC method in conjunction with model SIPOC. The proposed solution is to implement a system of interactive voice re-sponse, which has a positive effect on the productivity of the team during the pro-cess of providing credit limit. The remaining part of the thesis is devoted to evalua-tion of the effectiveness of the proposed change and the possibility of its implemen-tation also to other branches with similar business goals.

The strategic alignment and reengineering of business processes is critical for institutions across sectors worldwide to achieve performance improvement and subsequently, competitive advantage. Competition within higher education forces higher education institutions, such as TUT, towards management approaches such as business process reengineering to improve effectiveness and efficiency. This research was triggered by an observation of a lack of a framework, within TUT, to guide the manner in which business processes could be strategically reengineered in a uniform, coordinated, and focused fashion. The main focus of the research was to identify core elements which could be included in a comprehensive framework to assist higher education institutions, specifically TUT, to strategically align and reengineer their core business processes in order to achieve performance improvement, which is a prerequisite for higher education institutions across sectors to achieve competitive advantage. The findings of the research were based on the triangulation of data from a robust literature survey to uncover the theoretical underpinnings and to pinpoint core elements of business process reengineering and strategic planning, prescripts from legislation and the regulatory framework governing higher education in South Africa, an analysis of relevant strategic documents within TUT, and opinions and perceptions of sampled respondents within TUT to compare and contrast the data gathered. The findings of the empirical exploration confirmed the problem that triggered the research, namely, that TUT lacks a framework to guide the manner in which it could strategically align and reengineer business processes. An analysis of documents within TUT and consistent with the results of the empirical exploration revealed that although various strategic documents allude to the strategic alignment and reengineering of business processes, lack of a standardised methodology hampers the uniform, coordinated, and focused operationalisation of this noble intent which is critical for the enhancement of strategic planning across sectors worldwide. Consequently, the main contribution of the research was to develop a comprehensive framework to guide the manner in which TUT and other similar higher education institutions could strategically reengineer business processes. The proposed framework advocates an incremental approach to business process reengineering to allow for the continuous improvement of reengineered business processes. At the core of the proposed business process reengineering framework is strategy alignment and stakeholder focus. The framework suggests that when higher education institutions, such as TUT, embark on business process reengineering, they should realise that they are engaging in a strategic endeavour and that business processes targeted for reengineering should be of critical importance to the enhancement of a strategic orientation. It is imperative that higher education institutions, such as TUT, should prioritise the strategic alignment and reengineering of business processes that provide stakeholder satisfaction to create competitive advantage and survival. Considering that TUT and other similar higher education institutions operate as an open system, the proposed framework is based on the systems approach to management. Given the dynamic nature of the South African higher education sector, the proposed framework promotes a business process reengineering methodology which, amongst others, involves the reengineering of business processes with due consideration of the national higher education imperatives and legislative requirements. Consideration of the external environment should cover an analysis of critical developments within higher education, including changes to national legislation and other national strategic imperatives. TUT and other similar higher education institutions should continuously monitor changes that might have an impact on their business processes to ensure timeous and strategic alignment and reengineering of core business processes in accordance with the changing environment. Due cognisance of the internal factors and acknowledgement of a need for internal interaction of various departments and operational units within higher education institutions, such as TUT, should also form the basis of all business process reengineering efforts. Given the theoretical underpinning that business process reengineering is a strategic endeavour and that the strategic alignment of business processes is critical for institutions across sectors to improve institutional performance so as to achieve competitive advantage and survival, proposing a comprehensive business process reengineering framework and advocating the strategic reengineering of business processes within a South African public higher education institution constitute an advancement of knowledge within the Public Administration field of study. / PhD (Public Management and Governance), North-West University, Potchefstroom Campus, 2015

The strategic alignment and reengineering of business processes is critical for institutions across sectors worldwide to achieve performance improvement and subsequently, competitive advantage. Competition within higher education forces higher education institutions, such as TUT, towards management approaches such as business process reengineering to improve effectiveness and efficiency. This research was triggered by an observation of a lack of a framework, within TUT, to guide the manner in which business processes could be strategically reengineered in a uniform, coordinated, and focused fashion. The main focus of the research was to identify core elements which could be included in a comprehensive framework to assist higher education institutions, specifically TUT, to strategically align and reengineer their core business processes in order to achieve performance improvement, which is a prerequisite for higher education institutions across sectors to achieve competitive advantage. The findings of the research were based on the triangulation of data from a robust literature survey to uncover the theoretical underpinnings and to pinpoint core elements of business process reengineering and strategic planning, prescripts from legislation and the regulatory framework governing higher education in South Africa, an analysis of relevant strategic documents within TUT, and opinions and perceptions of sampled respondents within TUT to compare and contrast the data gathered. The findings of the empirical exploration confirmed the problem that triggered the research, namely, that TUT lacks a framework to guide the manner in which it could strategically align and reengineer business processes. An analysis of documents within TUT and consistent with the results of the empirical exploration revealed that although various strategic documents allude to the strategic alignment and reengineering of business processes, lack of a standardised methodology hampers the uniform, coordinated, and focused operationalisation of this noble intent which is critical for the enhancement of strategic planning across sectors worldwide. Consequently, the main contribution of the research was to develop a comprehensive framework to guide the manner in which TUT and other similar higher education institutions could strategically reengineer business processes. The proposed framework advocates an incremental approach to business process reengineering to allow for the continuous improvement of reengineered business processes. At the core of the proposed business process reengineering framework is strategy alignment and stakeholder focus. The framework suggests that when higher education institutions, such as TUT, embark on business process reengineering, they should realise that they are engaging in a strategic endeavour and that business processes targeted for reengineering should be of critical importance to the enhancement of a strategic orientation. It is imperative that higher education institutions, such as TUT, should prioritise the strategic alignment and reengineering of business processes that provide stakeholder satisfaction to create competitive advantage and survival. Considering that TUT and other similar higher education institutions operate as an open system, the proposed framework is based on the systems approach to management. Given the dynamic nature of the South African higher education sector, the proposed framework promotes a business process reengineering methodology which, amongst others, involves the reengineering of business processes with due consideration of the national higher education imperatives and legislative requirements. Consideration of the external environment should cover an analysis of critical developments within higher education, including changes to national legislation and other national strategic imperatives. TUT and other similar higher education institutions should continuously monitor changes that might have an impact on their business processes to ensure timeous and strategic alignment and reengineering of core business processes in accordance with the changing environment. Due cognisance of the internal factors and acknowledgement of a need for internal interaction of various departments and operational units within higher education institutions, such as TUT, should also form the basis of all business process reengineering efforts. Given the theoretical underpinning that business process reengineering is a strategic endeavour and that the strategic alignment of business processes is critical for institutions across sectors to improve institutional performance so as to achieve competitive advantage and survival, proposing a comprehensive business process reengineering framework and advocating the strategic reengineering of business processes within a South African public higher education institution constitute an advancement of knowledge within the Public Administration field of study. / PhD (Public Management and Governance), North-West University, Potchefstroom Campus, 2015

Deoiling of petroleum wastewater is a major concern in petroleum process engineering. The conventional design procedure for deoiling systems consists of nine consecutive stages involving different people or groups. This thesis considers reengineering the conventional procedure, with the aim of increasing the efficiency of the process and productivity of people involved. The thesis then investigates the development of the appropriate computer support tools for the new procedure. The reengineering of the procedure is based on concepts proposed by Hammer (1990). The resulting procedure consists of four stages, where parallelism of the different tasks in the conventional procedure is explicitly considered. A model of the new procedure is described in UML (Unified Modelling Language). The advantage of using UML instead of using just natural language description is that UML uses graphical representation that is easy to use and less prone to ambiguity. Based on the new procedure, a decision support system called CODES (Conceptual DEsign of deoiling Systems) was designed and implemented. CODES supports the stages of wastewater assessment, equipment options at different locations, treatment disposal options and recommendations for final process configuration. Two Case Studies using operating field data are reported. The Case Studies using CODES proved to be straightforward to use and produced appropriate comments on the performance of the existing designs and proposed alternatives to satisfy the design requirements. CODES results agreed with knowledge from previous plant trials. The contribution of this thesis to the deoiling design process is twofold. Firstly, a critical review of the conventional procedure has resulted in a new one, which has potential benefits of improving a company's efficiency by reducing the number of people and activities involved, and shortening the design time. Secondly, the feasibility of applying the new procedure and CODES is successfully demonstrated through the case studies. Limitations and areas of extensions are also identified.

Disruptive change transforms existing organizational processes. Newspaper organizations such as Orlando Sentinel Communications (OSC) tend to resist process change. As with most newspaper companies in the United States, OSC management was confronted with unprecedented disruptive change and challenges by the accelerated evolution of its business models and processes. This investigation identified and modeled OSC circulation processes to support disruptive change initiatives. The XML Process Definition Language (XPDL) is an XML specification and process modeling solution developed by the Workflow Management Coalition (WFMC) designed to exchange workflow process semantics and graphics. This investigation focused on developing an XPDL process model of OSC circulation processes to address process transformations inherent to disruptive change. The method was a case study of OSC circulation processes through the System Development Life Cycle (SDLC) framework to develop a reproducible XPDL process model for OSC to use in planning for disruptive change. The investigation found that XPDL to be well-suited as the language for expressing workflow models to plan, align, and implement processes that anticipate disruptive change. The results of this research also confirmed that organizational values, workflow activities, and subflows play a prominent role in an incumbent organization's response to disruptive change. Finally, this study established that process model metainformation associated with workflow activities, transitions, and resources are core attributes in planning for disruptive change.

自從90年代以來，網際網路商業化的普及，打破了時間和空間的限制，使得諸多不合理的商業制度有了新的解決方案。雖然在蝴蝶蘭產業裡，我國蝴蝶蘭的出口量為世界排名第一位，占全球60%的產量，然而在國際市場上始終只是扮演的生產者角色，最終通路一直為國外中間商所把持。因而長久以來，我國的蝴蝶蘭栽培業者，獲取的利潤非常微薄，議價能力非常有限，風險更需自行承擔。面對即將加入世界貿易組織的壓力，必須及早為產業未來發展的方向做好準備。本研究運用網際網路及資訊科技輔以流程再造的理念來改善蝴蝶蘭運銷上遭遇的瓶頸，從而增進我國蝴蝶蘭產業在全球的競爭力，進而增加花農的利潤。 / The e-commerce is popular since 1990, it breaks the limit of the time and the distance, and it let unreasonable business models get new solutions. The exportation amount of phalaenopsis in Taiwan has sixty percent in the world, however, we have been playing the role of original supplier, and overseas importers have been monopolizing the marketplace. Therefore, the phalaenopsis planters of Taiwan gained slender profits, had limited ability of price negotiations, and should take risks by themselves. To come up against the pressure of joining World Trade Organization, it is necessary to plan a future business model as soon as possible. This paper tries to use Internet, information technology and take advantage of business process reengineering (BPR) to improve the phalaenopsis business, and then to strengthen the competition and to increase profits of planters.

Business Process (BP) design reflects managerial needs and may directly influence business performance. A good design could substantially increase managerial performance, while a bad one would be inefficient, lack of flexibility, mess cost effective and eventually miss the business strategy. The widespread of information technology has raised the need to redesign or modify business processes in order to fit the trend of automation and computerization. As a result, business process reengineering (BPR) has gained much attention in 1990s. In recent years, a new paradigm, called Service Science, Management and Engineering (SSME), becomes a new management innovation. Service process design becomes a new science that can be applied to support service innovation and management. Previous research on BPR includes two major directions: one focuses on managerial aspects of business processes, including the planning, implementation, and critical factors of BPR; the other focuses on the design aspects pf business processes with a target of making processes more efficient. For research on process design, most deal with the syntactic structure of the process. They analyze the syntax structure of a process. This can help find design errors such as deadlocks, livelocks, and even infinite loops in a process. Not many studies have investigated whether a process design meets its managerial goals. This research presents a knowledge-based approach to dealing with the managerial issue of whether a process design matches specific managerial goals. This thesis contains a new business process modeling method that allows a business process to be diagnosed by knowledge-based rules. We have defined three managerial goals in process design: effectiveness, efficiency, and flexibility. Each activity in a business process has its goal. Through the analysis of activities and their associated goals, we can determine whether a business process is properly designed. In order to show the feasibility of the proposed approach, we have implemented a JAVA-based prototype expert system and used it to check two sample business processes. The contributions of the study are two-fold. Academically, it proposed a new approach for business process diagnosis, which can help determine whether a process meets its managerial goal. In practice, businesses can use the concepts developed in the thesis to make their business processes more effective by matching activities with intended managerial goals.

<p>This report generally focuses on the process of getting medicine from the pharmacy in the hospital. The processes are different in Sweden and in China due to the different concrete conditions. Compared with the Swedish process the Chinese flow lags fairly far behind. To optimize the Chinese process by taking advantage of the Swedish process is the intention of this report; it also gives the advice on how to improve the performance for the Swedish process. By comparing the multiple theories for process improvement, I used Business Process Reengineering (BPR) theory to reengineer the Chinese process and used Continues Process Improvement (CPI) theory to ameliorate the Swedish process. The differences between BPR and CPI are also revealed in this report.</p>