Trots en markant ökning av vaktpersonal i privat regi under de senaste decennierna finns det inte mycket empirisk forskning om allmänhetens uppfattning av väktare. I detta arbete undersöks malmöbornas tillit till och tillfredställelse med väktare och syftet med studien är att får en inblick i allmänhetens inställning till vaktpersonal. Enkäter delades ut i Malmö med frågor angående upplevd tillit till väktare, tillfredställelse med väktare samt frågor om respondenternas uppfattning av väktares professionalitet, ansvarskyldighet, framställning och artighet. Urvalet bestod av 78 respondenter och resultaten tyder på att den allmänna uppfattningen av vaktpersonal är mer positiv än negativ. Upplevd professionalitet hos väktare påverkade tillit till väktare och upplevd artighet hos väktare påverkade tillfredställelse med väktare. Hur man upplevt väktares beteende vid personlig kontakt visade sig påverka uppfattningen av både tillit till och tillfredställelse med vaktpersonal. Studier om allmänhetens uppfattning av vaktpersonal kan användas i utbildande syfte för vaktbolag för att påverka väktares beteende och agerande mot allmänheten. Ökad kännedom av allmänhetens inställning till vaktpersonal är även relevant för politiker i deras ställningstagande av framtida reglering av den privata säkerhetsindustrin. / Despite the rapid increase in private security guards in recent decades, little is known about citizens’ perception of security guards. In this paper citizens’ trust and satisfaction with security guards is assessed. The aim of the study is to get an insight into citizens’ perception of private security guards in Malmö. Paper and pencil surveys were distributed in Malmö with questions regarding perceived trust and satisfaction with security guards and about security guards’ professionalism, accountability, imagery, and civility. The sample consisted of 78 respondents and the findings suggest that the overall perception of security guards was more positive than negative, however, the results were largely mixed. Perceived professionalism predicted satisfaction with security guards and perceived civility predicted trust in security guards. Also, security guard behavior while interacting with the public was a strong predictor of both trust and satisfaction with security personnel. Results from this study and similar studies can be used by private security organizations to educate staff in order to improve the public perception of security guards. It may also be useful for policy makers in order to make more educated decisions about future regulation of the private security industry.

Typescript (photocopy). / Digitized by Kansas Correctional Industries

Typescript (photocopy). / Digitized by Kansas Correctional Industries

Ur ett demokratiskt perspektiv är medborgaren en av de viktigaste intressenterna i kommunala projekt. I förhållande till andra intressentgrupper särskiljer sig medborgaren på det sättet att det finns ett uttryckligt stöd i lagstiftningen att medborgarna ska involveras. Trenden sedan en tid tillbaka är att utöka medborgardelaktigheten i syfte att komplettera den representativa demokratin. Syftet med studien är att undersöka på vilket sätt medborgare involveras i kommunala projekt, men även identifiera vilka utmaningar och möjligheter som hanteringen av medborgares delaktighet innefattar. Vidare syftar studien till att beskriva metoder som kan utgöra ett stöd för projektledaren i samband med medborgardelaktighet. I studien tillämpas en kvalitativ metod. Empirin grundas på material från semistrukturerade intervjuer med nio personer som haft uppdrag i olika kommunala projekt. Resultatet visar att de möjligheter som är förknippade med att inkludera medborgare i projektverksamhet är att skapa resultat som överensstämmer med medborgarnas behov, förankring av beslut samt att utveckla den lokala demokratin. De utmaningar som framkommit i hanteringen av medborgares delaktighet är den representativa problematiken, intern förankring, tidsaspekter samt att hantera inkomna synpunkter. Studien visar även att kommunerna först bör bestämma syftet med medborgardelaktigheten och till vilken grad medborgare ska involveras innan beslut tas om vilken strategi och metod som ska användas. Av det empiriska materialet framkommer dessutom andra erfarenheter från projektledare som kan utgöra framgångsfaktorer i projektverksamhet, exempelvis vikten av att medborgarna engageras så tidigt som möjligt i processen och att det tydliggörs vilken påverkansgrad medborgare kan räkna med. En annan viktig omständighet är att det finns en tillräcklig bredd av intressenter och att projektet förankras både externt såväl som internt i organisationen. Kontinuerlig återkoppling till medborgarna utgör också en väsentlig faktor samt att projektledningen genomför kontinuerliga riskanalyser. / From a democratic perspective, the citizen is one of the most important stakeholders in municipal projects. In relation to other groups of stakeholders, citizens differentiate due to legislative support of involving citizens. The trend for some time has been to increase citizen participation in order to complement the representative democracy. The purpose of the study is to examine the way in which citizens are involved in municipal projects, but also to identify the challenges and opportunities that the management of citizens’ participation includes. Furthermore, the study aims to describe the methods that can be a support for the project manager concerning citizen participation. The study applies a qualitative method. The empirical data is based on material from semi-structured interviews with nine people who have served in various municipal projects. The result shows that the opportunities associated with the inclusion of citizens in the projects are to create results that correspond to citizens’ needs, consolidation of decisions and to develop local democracy. The challenges that have emerged regarding the management of citizens’ participation are the problem with representativeness, internal support, time approach and managing opinions received. The study also shows that the municipalities firstly need to determine the purpose of citizen participation and the degree to which citizens will be involved before decisions are made on the strategy and method to apply. The empirical data also shows circumstances, which may constitute success factors in projects, such as the importance of engaging citizens as early as possible in the process and that it is clarified what degree of impact citizens can expect. Another important factor is that there is a sufficient breadth of stakeholders and that the project is supported both externally as well as internally in the organization. Continuous feedback to citizens is also an important factor as well as the project management conducting continuous risk analysis. / <p>1964</p>

Thesis (MPhil (Sustainable Development Planning and Management))--University of Stellenbosch, 2007. / Community participation is a concept adopted to ensure participation and give opportunities to communities to determine their own destination in terms of their needs. It is a means of empowering people by developing their skills and abilities to enable them to negotiate with the development delivery system and to equip them to make their own decisions in terms of their development needs and priorities. The aim of the study is to asses community participation in the development planning and service delivery system by the Omusati Regional Council. As a government institution at the grass root level, it has a task to deliver required basic services through development programmes and projects. Interviews and participatory observation, including project visits were the methods used to collect information on the implementation of community participation in the decision making processes, and project implementation by the Omusati Regional Council. The study is structured into six chapters. Chapter 1 deals with the general introduction, background to the study, the statement of the problem, the hypothesis, objective of the study, perceptions, research methodology, significance of the study and organisation of the study. Chapter 2 discusses the theory and philosophy of community participation. It conceptualizes the key terms of community participation in development planning, such as sustainable development, integrated development planning and projects, decentralised development and the building block of development integrated rural development, basic service delivery and indigenous knowledge systems. Chapter 3 highlights the policy framework on community participation in terms of international, national and regional development planning policy documents. Chapter 4 is concerned with the local context of study (Omusati Regional Council), while Chapter 5 presents the data results, interpretation and analysis. Chapter 6 reflects the conclusion and the way forward.

Thesis (MPA)--University of Stellenbosch, 2004. / ENGLISH ABSTRACT: In the past, development projects were not successful, because development was guided by top-down strategy that excluded the main beneficiaries from the process of development. The creative initiative, local knowledge, and inputs of communities were not considered as a development resource. Hence, development programmes were not participatory, and could not solve social problems, rather they contributed to poverty and dependency. This condition gave rise to new thinking that unless communities participate in development efforts, no social transformation can be achieved. Moreover, the scarcity of resources in developing countries called for the mobilization of all stakeholders' resources in the cause of development action. As a result, community participation emerged as a new paradigm of development. Development has become a humanizing process; projects are people-driven; and communities are the subjects of development projects. Nevertheless, in order for community participation to meet the challenges of development, this has to be a multidimensional approach that integrates the building blocks of development. Against this background, in the context of water supply, the experience of developing countries indicates that the effectiveness of water supply projects is improved when communities participate in all phases of water supply projects. Moreover, community owned and managed water supply projects are better constructed, cost effective, and successful than government subsidized projects. Nevertheless, the role of government in enabling and supporting is essential. The study is an evaluation research, which aims to assess whether community participation is in place, and whether the delivery of water supply is enhanced as a result of community participation. The study area is in Galanefhi, a sub-region in Eritrea. At eleven villages in the sub-region, water supply projects that were constructed in the past twelve years are assessed to evaluate if community participation is in place and its effect on the water supply system. During the course of this study, interviews were conducted with 221 respondents of both sexes from the age of 28 years using open and closed-ended questionnaires. In addition, discussions were conducted with community representatives and government officials on issues of community participation and safe water delivery. Findings of the study indicate that the level of community participation differs within the villages and from one phase of the project to another. There is more community participation in implementation and less in planning. Decision-making is dominated by the water committees and local officials. The major missing ingredient is the level of capacity building. Communities' capacity to manage and operate the water supply system is limited. The institutional and administrative frameworks of the villages regarding water supply is weak. The regional and sub-region authorities' capacity that implements and oversees water supply projects is not strong. Communication between the grassroots and central authorities is not good. This is aggravated by natural conditions like climate and environment, and by the lack of skilled human resources, financial drawbacks, and lack of coordination. Nevertheless, overall assessment shows that water supply projects that enjoy more community participation are more successful and sustainable and more capable of meeting communities' expectations. Therefore, sustainable clean and adequate water delivery can be achieved through community participation in collaboration with all stakeholders. The recommendations which are provided give some insights on how to implement community participation as a strategy on the ground. / AFRIKAANSE OPSOMMING: In die verlede was ontwikkelingsprojekte dikwels onsuksesvolomdat ontwikkeling oorheers is deur die bo-na-onder ("top-down") strategie wat die hoof voordeeltrekkers uitgesluit het uit die proses van ontwikkeling. Die skeppende inisiatief, plaaslike kennis en die insette van die gemeenskappe is nie as 'n hulpbron beskou nie. Dus was die ontwikkelingsprogramme nie deelhebbend van aard nie en kon hulle nie sosiale probleme oplos nie. Dit het eerder bygedra tot armoede en afhanklikheid. Hierdie toestand het gelei tot 'n nuwe denkrigting, naamlik dat, tensy gemeenskappe deelneem aan ontwikkelingspogings, geen sosiale transformasie sal plaasvind nie. Weens die skaarsheid van hulpbronne in ontwikkelende lande is die mobilisasaie van al die deelhebbers se hulpbronne nodig vir ontwikkelingsaksie. Gevolglik het gemeenskapsdeelname te vore getree as die nuwe paradigma van ontwikkeling. Ontwikkeling is meer op die mens gerig; projekte word deur die mens gedryf; en gemeenskappe IS die onderwerp van die ontwikkelingsprojekte. Nietemin, as gemeenskapsdeelname die uitdagings van ontwikkeling te bowe wil kom, moet daar 'n multidimensionele benadering wees wat die boustene van ontwikkeling integreer. Teen hierdie agtergrond, en in die konteks van watervoorsiening, het die ondervindings in ontwikkelende lande aangedui dat die effektiwiteit van watervoorsieningsprojekte verbeter as die gemeenskap deelneem aan al die fases van die projek. Ook is watervoorsieningsprojekte wat deur die gemeenskap besit en bestuur word, beter gebou, meer koste-effektief, en meer suksesvol as projekte wat deur die regering subsideer is. Nietemin is die rol van die regering onontbeerlik waar dit die projekte moontlik maak en ondersteun. Hierdie studie is evaluasie-navorsing wat ten doel het om vas te stel tot watter mate gemeenskapdeelname bestaan en of die voorsiening van water verbeter het as gevolg van die deelname. Die studiegebied is in Galanefhi, 'n substeek van Eritrea. Daar is by elf dorpies in hierdie streek tydens die laaste twaalf jaar watervoorsieningspunte opgerig. Hierdie projekte is evalueer om vas te stel hoeveel gemeenskapdeelname daar was en die effek daarvan op die watervoorsiening. Tydens die studie is onderhoude gevoer met 221 respondente, mans en vrouens, bo 28. Daar is gebruik gemaak van vraelyste. Ook is daar besprekings gevoer met verteenwoordigers van gemeenskappe en regeringsamptenare oor kwessies soos gemeenskapsdeelname en die voorsiening van veilige drinkwater. Daar is gevind dat die vlak van deelname verskil van dorpie tot dorpie en van een fase van die projek tot die volgende. Daar is meer gemeenskapsdeelname in implementasie en minder in beplanning. Besluitneming word oorheers deur waterkomitees en plaaslike amptenare. Daar is me 'n hoë vlak van vermoë-bou me. Die vermoë van die gemeenskap om die watervoorsieningsisteem te bestuur is beperk en die administratiewe raamwerk van die dorpies betreffende watervoorsiening is swak. Die vermoë van die owerhede op streek- en substreekvlak, asook die kommunikasie tussen die sentrale owerhede en die gewone inwoners is nie na wense nie. Hierdie toestande word vererger deur die klimaat en die omgewingsfaktore, die gebrek aan geskoolde werkers, finansiële probleme en die gebrek aan koërdinasie, Nietemin is daar in die algemeen vasgestel dat die watervoorsieningsprojekte waar daar meer gemeenskapsdeelname was, meer suksesvol is, en beter aan die gemeenskap se verwagtinge voldoen. Die waterpunte word ook langer in 'n goeie werkende toestand gehou. Dus kan die voorsiening van genoeg skoon water bereik word deur die deelname van die gemeenskap en die samewerking van al diegene wat belang het by die projek. Aan die einde van die studie word daar aanbeveel hoe om gemeenskapsdeelname op grondvlak te implementeer.

published_or_final_version / Urban Planning / Master / Master of Science in Urban Planning

published_or_final_version / Urban Planning / Master / Master of Science in Urban Planning

Although most city departments use citizen surveys to gather information from the public, very few use probability sampling to ensure a representative sample of the population. This report takes a first look at how park and recreation departments use citizen surveys to gather input from the public. The purpose of this report is to explore the extent to which adequate representation of communities is considered in citizen surveys. This report uses two approaches. First, interviews with parks and recreation administrators in 13 U.S. cities are analyzed to compare the use of surveys across departments. Second, responses from two samples of visitors to Barton Springs (a representative stratified sample and a non representative online sample) are analyzed to find differences in responses between the two samples. Qualitative analysis of the interviews found that although citizen surveys are common, few managers conduct citizen surveys using probability samples. In addition, adequate representation of the population is not generally recognized as one of the principal benefits of citizen surveys. Responses to the Barton Springs survey suggest that there are important differences between probability samples and non probability samples. This report supports that sampling techniques and survey methodology have a significant impact the results of citizen surveys. / text

A collection of reference maps for volunteers to use during data collection. Each map provides a detailed (zoomed in .5x1 mi.) view of where this particular section ends.