Thesis (Ph. D.)--University of Wisconsin--Madison, 1969. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.

Nas últimas décadas mudanças estruturais e estratégicas significativas puderam ser observadas no setor bancário, com medidas adotadas por instituições deste segmento principalmente com o intuito de buscarem a sua sobrevivência e sustentabilidade no mercado, ameaçada, dentre outros fatores, por alterações ocorridas no cenário econômico e político nacional e internacional, com impactos que vão desde um aumento da concorrência no segmento financeiro, passando por mudanças tecnológicas, chegando às políticas de recursos humanos voltadas ao funcionalismo do ramo. Neste contexto, encontra-se o trabalhador bancário, indivíduo diretamente atingido por estes processos de reestruturação e figura essencial para que sejam alcançados os objetivos dessas instituições, e que também apresenta aspirações voltadas ao seu desenvolvimento pessoal e profissional. Constata-se na organização, de tradição histórica no setor, que serviu como campo para a realização deste estudo, a existência de duas “categorias” de funcionários (antigos e novos), que apresentam diferenças em relação a alguns benefícios e vantagens recebidos, decorrentes de reestruturações ocorridas na organização nos anos 90 do século XX, e que se estendem até o momento atual. Deste modo, buscou-se analisar como as reestruturações ocorridas nos últimos anos nesta organização repercutiram sobre a identificação dos funcionários com a mesma e sobre sua qualidade de vida, comparando-se ambas as “categorias” de trabalhadores. O estudo foi desenvolvido nas 13 agências do Banco pesquisado da região das Missões do estado do Rio Grande do Sul, sendo que optou-se por utilizar um questionário como instrumento principal de coleta de dados. Foram considerados válidos para análise 130 questionários respondidos. Para a realização do tratamento estatístico dos dados obtidos foram utilizados os softwares Excel e SPSS, enquanto que as informações provenientes das questões abertas foram analisadas com a técnica de análise de conteúdo. Os resultados mostram que dentre as principais repercussões positivas decorrentes de tais mudanças estruturais e estratégicas ocorridas na empresa encontram-se, principalmente, referências sobre maiores oportunidades de ascensão profissional na empresa, com promoções que foram obtidas por meio de vagas abertas a partir da implantação destes processos reestruturantes, proporcionando, por conseqüência, melhorias nas condições de vida em diferentes aspectos, principalmente nos relativos à questão financeira. As principais repercussões negativas, na opinião dos antigos funcionários, são relativas à sobrecarga de trabalho, à cobrança e pressão sofridas para o atingimento de metas, à maneira como foram e são implantadas tais mudanças, bem como sentimentos como o de insegurança constante, perda de confiança na empresa, falta de reconhecimento e de ser “descartável”, além da diminuição do poder aquisitivo. Para os novos trabalhadores, destacam-se as insatisfações relativas à remuneração, à sobrecarga de trabalho e à pressão e cobrança por resultados, assim como o sentimento de que a empresa perdeu sua característica de ser um Banco social e o pensamento de que trabalhar na organização é um fato temporário. Pôde-se observar que tais processos de reestruturação atingiram diretamente e de diversas maneiras a qualidade de vida destes trabalhadores e sua identificação com a organização. / In the last few decades significant structural and strategic changes could be observed in the banking sector, with measures taken by institutions of this segment mainly with intention to seek their survival and sustainability in the market, threatened, among other factors, by changes in national and international economic and political context, with impacts that go since an increase of the competition in the financial segment, passing for technological changes, arriving at the policies of human resources directed to the functionalism of the branch. In this context, the bank employee is the individual directly affected by these processes of restructuring and essential figure to achieve the goals of these institutions, and that also has aspirations geared to their personal and professional development. It is evidenced in the organization, which has historical tradition in the sector, that served as field for the accomplishment of this study, the existence of two "categories" of employees (old and new), which differ in certain benefits and advantages received, decurrent of occured reorganizations in the organization in the 90s of the twentieth century, and that extend until the present time. Thus, it was tried to analyze how the restructuring of the past few years in this organization rebounds on the identification of employees with the same and on their quality of life, comparing the two "categories" of workers. The study was developed in the 13 agencies of the searched Bank in region of the Missions of the state of Rio Grande Do Sul, where it had been chosen a questionnaire to be used as the main instrument for data collection. One hundred and thirty answered questionnaires were considered valid for analysis. To achieve the statistical treatment of data were used the softwares Excel and SPSS, whereas the information proceeding from the open questions were analyzed with the technique of content analysis. The results show that among the main positive repercussions arising from such strategic and structural changes occurring in the company are, mainly, references about greater opportunities for professional ascension in the company, with promotions that were obtained by means of open positions with the implantation of these restructuring processes, providing, as a consequence, improvements in the conditions of life in different aspects, specially in those relative ones to the financial question. The main negative repercussions, in the opinion of the old employees, are relative to the overload of work, to the collection and pressure suffered to the achievement of targets, to the way as such changes were and are implanted, as well as feelings of constant insecurity, loss of confidence in the company, lack of recognition and the feeling of being "dismissable", in addition to the decrease in purchasing power. For the new workers, it is the dissatisfaction about the remuneration, the overload of work and the pressure and collection for results, as well as the feeling of that the company lost its characteristic of being a social Bank and the thought that working in the organization is a temporary fact. It could be observed that such processes of restructuring had reached directly and in diverse ways the quality of life of these workers and their identification with the organization.

Nas últimas décadas mudanças estruturais e estratégicas significativas puderam ser observadas no setor bancário, com medidas adotadas por instituições deste segmento principalmente com o intuito de buscarem a sua sobrevivência e sustentabilidade no mercado, ameaçada, dentre outros fatores, por alterações ocorridas no cenário econômico e político nacional e internacional, com impactos que vão desde um aumento da concorrência no segmento financeiro, passando por mudanças tecnológicas, chegando às políticas de recursos humanos voltadas ao funcionalismo do ramo. Neste contexto, encontra-se o trabalhador bancário, indivíduo diretamente atingido por estes processos de reestruturação e figura essencial para que sejam alcançados os objetivos dessas instituições, e que também apresenta aspirações voltadas ao seu desenvolvimento pessoal e profissional. Constata-se na organização, de tradição histórica no setor, que serviu como campo para a realização deste estudo, a existência de duas “categorias” de funcionários (antigos e novos), que apresentam diferenças em relação a alguns benefícios e vantagens recebidos, decorrentes de reestruturações ocorridas na organização nos anos 90 do século XX, e que se estendem até o momento atual. Deste modo, buscou-se analisar como as reestruturações ocorridas nos últimos anos nesta organização repercutiram sobre a identificação dos funcionários com a mesma e sobre sua qualidade de vida, comparando-se ambas as “categorias” de trabalhadores. O estudo foi desenvolvido nas 13 agências do Banco pesquisado da região das Missões do estado do Rio Grande do Sul, sendo que optou-se por utilizar um questionário como instrumento principal de coleta de dados. Foram considerados válidos para análise 130 questionários respondidos. Para a realização do tratamento estatístico dos dados obtidos foram utilizados os softwares Excel e SPSS, enquanto que as informações provenientes das questões abertas foram analisadas com a técnica de análise de conteúdo. Os resultados mostram que dentre as principais repercussões positivas decorrentes de tais mudanças estruturais e estratégicas ocorridas na empresa encontram-se, principalmente, referências sobre maiores oportunidades de ascensão profissional na empresa, com promoções que foram obtidas por meio de vagas abertas a partir da implantação destes processos reestruturantes, proporcionando, por conseqüência, melhorias nas condições de vida em diferentes aspectos, principalmente nos relativos à questão financeira. As principais repercussões negativas, na opinião dos antigos funcionários, são relativas à sobrecarga de trabalho, à cobrança e pressão sofridas para o atingimento de metas, à maneira como foram e são implantadas tais mudanças, bem como sentimentos como o de insegurança constante, perda de confiança na empresa, falta de reconhecimento e de ser “descartável”, além da diminuição do poder aquisitivo. Para os novos trabalhadores, destacam-se as insatisfações relativas à remuneração, à sobrecarga de trabalho e à pressão e cobrança por resultados, assim como o sentimento de que a empresa perdeu sua característica de ser um Banco social e o pensamento de que trabalhar na organização é um fato temporário. Pôde-se observar que tais processos de reestruturação atingiram diretamente e de diversas maneiras a qualidade de vida destes trabalhadores e sua identificação com a organização. / In the last few decades significant structural and strategic changes could be observed in the banking sector, with measures taken by institutions of this segment mainly with intention to seek their survival and sustainability in the market, threatened, among other factors, by changes in national and international economic and political context, with impacts that go since an increase of the competition in the financial segment, passing for technological changes, arriving at the policies of human resources directed to the functionalism of the branch. In this context, the bank employee is the individual directly affected by these processes of restructuring and essential figure to achieve the goals of these institutions, and that also has aspirations geared to their personal and professional development. It is evidenced in the organization, which has historical tradition in the sector, that served as field for the accomplishment of this study, the existence of two "categories" of employees (old and new), which differ in certain benefits and advantages received, decurrent of occured reorganizations in the organization in the 90s of the twentieth century, and that extend until the present time. Thus, it was tried to analyze how the restructuring of the past few years in this organization rebounds on the identification of employees with the same and on their quality of life, comparing the two "categories" of workers. The study was developed in the 13 agencies of the searched Bank in region of the Missions of the state of Rio Grande Do Sul, where it had been chosen a questionnaire to be used as the main instrument for data collection. One hundred and thirty answered questionnaires were considered valid for analysis. To achieve the statistical treatment of data were used the softwares Excel and SPSS, whereas the information proceeding from the open questions were analyzed with the technique of content analysis. The results show that among the main positive repercussions arising from such strategic and structural changes occurring in the company are, mainly, references about greater opportunities for professional ascension in the company, with promotions that were obtained by means of open positions with the implantation of these restructuring processes, providing, as a consequence, improvements in the conditions of life in different aspects, specially in those relative ones to the financial question. The main negative repercussions, in the opinion of the old employees, are relative to the overload of work, to the collection and pressure suffered to the achievement of targets, to the way as such changes were and are implanted, as well as feelings of constant insecurity, loss of confidence in the company, lack of recognition and the feeling of being "dismissable", in addition to the decrease in purchasing power. For the new workers, it is the dissatisfaction about the remuneration, the overload of work and the pressure and collection for results, as well as the feeling of that the company lost its characteristic of being a social Bank and the thought that working in the organization is a temporary fact. It could be observed that such processes of restructuring had reached directly and in diverse ways the quality of life of these workers and their identification with the organization.

This research study is designed to take an initial step in the direction of determining whether cooperative office education programs are more effective in teaching clerical skills, in preparing students for office employment, and in helping them to achieve employment and job success than classroom-laboratory training in office skills alone.

No description available.

Electronic surveillance of employee performance is a common practice in the workplace today. Despite the fact that electronic monitoring is an inexpensive and objective technique for recording productivity figures, much resistance to the technique exists. The current study was conducted to determine if user acceptability and productivity could be improved in performance monitoring systems. It was hypothesized that frequent performance feedback would enhance productivity and task satisfaction as long as the feedback was not too frequent and the performance standard was not too difficult. The results of this experimental investigation did not support this hypothesis indicating that productivity (in terms of the amount of data entered into computer files) was actually higher when the performance standard was difficult and the performance feedback frequent. In addition, subjects assigned to the Difficult Goal/Frequent Feedback condition were more satisfied with the task and performance feedback than other subjects. Results are discussed in light of current viewpoints in applied psychology and human-computer interaction. / Ph. D.

The purpose of this study was to examine the career orientations of women employed at lower levels of an organizational hierarchy in occupations not usually considered professions. Career orientations are constructs for those values, attitudes and motivations inside the person which develop through accumulated work experience, and which serve to guide, constrain, stabilize and integrate the person's career. According to the career anchor/career orientation model of adult career development, an individual's career orientation greatly affects the career decisions that person makes. Individuals’ career orientations have been hypothesized to influence their willingness to participate in specific career development activities. The sample for this study was 156 women employed at Virginia Tech who had participated in the University's Employee Career Development Program between 1980 and 1988. Career orientations of these women were identified using Derr's (1986) Career Success Map Questionnaire. The women also completed a survey which provided demographic information and required them to rank specific career development activities according to their personal preferences. Selected women from each career orientation identified by Derr's (1986) Career Success Map Questionnaire were interviewed and questioned about their values, attitudes and motivations toward work. Inferential statistics were used to determine that the career orientations Derr's Career Success Map Questionnaire identified these women as having, were not differentiated by their: (a) ages; (b) years in the paid work force; (c) education levels; or (d) occupations. Nor did career orientations identified for these women by Derr's Career Success Map Questionnaire differentiate their preferences for specific career development activities. Structured interviews with selected women having different high intensity career orientations identified by Derr's (1986) Career Success Map Questionnaire did not indicate distinct differences in their attitudes, values and motivations toward work. Structured interviews with these women indicated they may have career orientations other than those identified by the Career Success Map Questionnaire. It was hypothesized some of these career orientations might include: (a) a family orientation; (b) a service orientation; (c) a variety orientation; (d) a creative orientation; (e) a technical competence orientation; and (f) a social/religious orientation. / Ed. D.

This study was undertaken in order to determine the specific business training needs of the office employees in Waynesboro, Virginia, and to develop recommendations for the institution of in-service training programs. A survey of a representative group was made by having the employers and the employee evaluate job competencies in selected areas of their work. The conclusions of this study were as follows: 1. The secretaries and their supervisors would like in-service training programs in the area of shorthand, typewriting, reception duties, and business English. 2. The accountants and their supervisors would like in-service training programs in the areas of handling depreciation and amortization, reserves and surpluses, taxation and social security, accruals and deferrals, and analyzing financial statements. 3. The clerical workers and their supervisors would like in-service training programs in the areas of typewriting, telephone techniques, reception duties, handling the mail, business English, human relations, usage of forms, penmanship, personality development, and grooming. 4. A majority of the participants of the survey would prefer that training programs covering the above areas be held in the schools in the evenings. / Master of Science

The United States is experiencing continuous technological, economic, and social changes that have resulted in structural unemployment. Between January 1979 and January 1984, 11.5 million workers lost their jobs due to plant closings or relocation, abolition of a position or shift, or slack work. Personal and family economic, psychological, social, and health difficulties arise from sudden unexpected job loss. This study was designed to examine and contribute knowledge of the barriers to retraining and reemployment for dislocated office workers. A purposive sample of 10 dislocated office workers who were laid off in 1982 and 1985 from their jobs in southeastern Indiana was selected. Qualitative research techniques were utilized to obtain detailed interview information from them. An open-ended response instrument was used for personal interviews. The questions were aimed at identifying the factors most associated with barriers to retraining and reemployment of dislocated office workers. The interviews were transcribed Verbatim, then coded and categorized. The data were then compared and contrasted to identify emerging themes that described pertinent experiences and problems encountered by dislocated office workers. The findings were described and discussed through use of Verbatim quotations. Based on the findings, recommendations for removing barriers to retraining and reemployment were prepared. Recommendations for action included: (a) dislocated workers being offered personal counseling; (b) employer-sponsored outplacement centers being available to those facing imminent displacement; (c) Vocational-technical institutes and community colleges instituting special programs for dislocated workers and conducting advertising to inform dislocated workers about the availability of such programs; and (d) state employment security personnel who process claims of dislocated workers receiving sensitivity training. Recommendations for further research included: (a) whether a larger sample or a sample from another employment setting would produce similar findings; (b) how the communities are affected by large reductions in force; and (c) the extent and magnitude of the problem of loss of retirement benefits as a result of plant closings and reductions in force. / Ed. D.

SILVA, Juliana Lemos. Organização do trabalho e saúde dos trabalhadores: estudo com bancários do município de Uberaba-MG, 2009, 170 p. Dissertação de Mestrado apresentada ao Programa de Pós-graduação em Ciências Médicas da Faculdade de Medicina de Ribeirão Preto, Universidade de São Paulo/FMRP/USP, Departamento de Medicina Social. O setor bancário brasileiro passou por intenso processo de transformação nas últimas décadas e ocupou posição de liderança na incorporação de novas tecnologias e inovações organizacionais. A reestruturação produtiva observada no setor objetivou ajustá-lo às novas formas de acumulação capitalista: a intensa informatização do trabalho bancário e outras mudanças estruturais do setor afetaram não apenas a natureza dos produtos, mas também o próprio comportamento dos mercados, o que resultou em mudanças significativas nas condições de trabalho e, consequentemente, na saúde dos trabalhadores. Este estudo teve por objetivo investigar as condições de trabalho dos bancários de uma instituição privada em Uberaba, MG, Brasil, na tentativa de identificar em que medida as mudanças na organização do trabalho interferiram em sua saúde. A coleta de dados se deu através de entrevistas gravadas com onze bancários pertencentes a diferentes níveis hierárquicos, de ambos os sexos, e os critérios de inclusão adotados foram: a. que o entrevistado tivesse vínculo empregatício com a instituição quando da realização da pesquisa e, b. que metade dos entrevistados tivesse, no mínimo, dez anos de carreira na instituição. Os contatos com os trabalhadores foram mediados pelo sindicato da categoria. A reconstituição do processo de trabalho, na perspectiva dos bancários, denuncia que além de adoecimentos de ordem física, como as doenças ocupacionais diretamente relacionadas à intensificação do ritmo de trabalho, ocorreram também o aumento da incidência do sofrimento mental e a perda da identidade e da valorização profissional, em decorrência das novas exigências da profissão. A maioria dos entrevistados, independente de seu tempo de contratação, afirmou que o trabalho bancário perdeu seu status. Predominaram nos depoimentos sentimentos de frustração e insegurança em relação à carreira. Os dados revelaram também preocupação com a pressão psicológica sofrida, principalmente no que se refere ao cumprimento de metas. Expressões como desgaste mental, estresse, depressão, pressão psicológica, medo, incerteza e insegurança estiveram presentes na maioria dos depoimentos. / SILVA, Juliana Lemos. Organization of the work and the workers\' health: study with bank employees of the municipal district of Uberaba-MG, 2009, 170 p. Dissertação de Mestrado apresentada ao Programa de Pós-graduação em Ciências Médicas da Faculdade de Medicina de Ribeirão Preto, Universidade de São Paulo/FMRP/USP, Departamento de Medicina Social. The Brazilian banking sector passed for intense process of transformation in the last few decades and occupied position of leadership in the incorporation of new technologies and organizations innovations. The observed productive reorganization in the sector objectified to adjust it the new forms to it of capitalist accumulation: the intense computerization of the banking work and other structural changes of the sector had not only affected the nature of the products but also the proper behavior of the markets, what it resulted in significant changes in the work conditions and, consequently, in the health of the workers. This study it had for objective to investigate the conditions of work of the bank clerks of a private institution in Uberaba, MG, Brazil, in the attempt to identify where measured the changes in the organization of the work they had intervened with its health. The collection of data if gave through recorded interviews with ten pertaining bank clerks the different hierarchic levels, of both the sexes, and the adopted criteria of inclusion had been: a. that the interviewed one had employment bond with the institution when of the accomplishment of the research and, b. that half of the interviewed ones had, in the minimum, ten years of career in the institution. The contacts with the workers had been mediated by the union of the category. The reconstitution of the work process, in the perspective of the bank clerks, denounces that beyond illnesses of physical order, as the occupational illnesses directly related to the intensification of the work rhythm, had also occurred the increase of the incidence of the mental suffering and the loss of the identity and the professional valuation, in result of the new requirements of the profession. The majority of the interviewed ones, independent of its time of act of contract, affirmed that the banking work lost its status. Feelings of frustration and unreliability in relation to the career had predominated in the depositions. The data had also disclosed concern with the suffered psychological pressure, mainly as for the fulfillment of goals. Expressions as mental consuming, stress, depression, psychological pressure, fear, uncertainty and unreliability had been gifts in the majority of the depositions.