Orientador: Abílio Garcia dos Santos Filho / Banca: João Candido Fernandes / Banca: Célia Aparecida Stellutti Pachioni / Resumo: Essa pesquisa teve como objetivo fazer um estudo dos problemas ergonômicos da posição sentada em um departamento de apoio às agências em bancários, na cidade de Bauru. Devido à evolução do sistema bancário, à centralização do processo administrativo e à utilização da informática, foi constatado que esta população de trabalhadores permanece a maior parte do tempo na posição sentada. A revisão bibliográfica deu definições do sistema bancário e fez uma síntese da história dos bancos e do trabalho bancário no Brasil. Foi feita uma investigação dos problemas ergonômicos, o mobiliário, as recomendações das normas técnicas e o que há de moderno em termos de mobiliário e equipamentos para se trabalhar diante de um computador. A análise da postura sentada foi realizada de forma a relacioná-las aos riscos que os funcionários estão correndo a permanecer nesta postura por longos períodos e de forma inadequada. A metodologia constou da aplicação de um questionário, para obter informações sobre o mobiliário, equipamentos de adaptação, postura adotada na posição sentada e dores (apontadas por meio do diagrama de Corllet e Manenica, 1980). Foram utilizados também registros fotográficos dos postos de trabalho e dos funcionários em suas respectivas atividades laborais na tentativa de identificar inadequações posturais e layout do ambiente. Foi feita uma pesquisa descritiva, pela qual se realizou um estudo de caso em departamento bancário onde foram pesquisados todos os funcionários do local. O estudo de caso permitiu identificar as condições do posto de trabalho, analisar o mobiliário, averiguar a postura adotada e mapear as dores corporais apontadas pelos sujeitos. Os principais resultados mostraram que 81,63% dos entrevistados disseram que o monitor estava na mesma altura dos olhos... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: This research had as its objective to assumed by the ergonomic problems caused by the ergonomic problems caused by the sitting position in an agencies support department bank employees, in the city of Bauru - SP. Due to the evolution of the banking system, to the centralization of the administrative process and the use of computer science, it was verified that this population of workers remains stays most of the time sitting. The bibliographical review gave definitions of the banking system and offered made a synthesis of the history of banks and theirs workers in Brazil. It was make an investigation of the ergonomic problems, the furniture, and the recommendations of the technical norms and of update furniture terms and equipments to work before a computer. The analysis of the sitting posture was accomplished to relate them to the risks that the employees are running by staying in this position for long periods and in an inadequate way. The methodology consisted of an application of a questionnaire, to obtain information on the furniture, adaptation equipments, position adopted in the sitting position and pains (pointed through the diagram of Corllet and Manenica, 1980). And there were used photographic registrations of the workstations and of the employees in their respective working activities in the attempt to identify inadequate position and layout of the environment. It was make a descriptive research, it in which a case study in a banking department was performed where all the employees of the place were researched. The case study made it possible to identify the conditions of the workstation, to analyze the furniture, to discover the adopted position and to map the pointed corporal pains for the subjects. The main results showed that 81,63% of the interviewees said that the monitor was at the same height of their eyes... (Complete abstract click electronic address below) / Mestre

Thesis (Ph. D.)--University of New South Wales, 2001. / Also available online.

Thesis (doctoral)--Universität Erlangen, 1932. / Includes bibliographical references (p. [4-5]).

Thesis (M.A.)--University of North Carolina Wilmington, 2009. / Title from PDF title page (January 19, 2010) Includes bibliographical references (p. 58-59)

Made available in DSpace on 2014-06-11T19:25:20Z (GMT). No. of bitstreams: 0 Previous issue date: 2006-12-08Bitstream added on 2014-06-13T18:26:18Z : No. of bitstreams: 1 coneglian_ams_me_bauru.pdf: 1568449 bytes, checksum: 87eca891e0ebf11847a204a8fac9f755 (MD5) / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / Essa pesquisa teve como objetivo fazer um estudo dos problemas ergonômicos da posição sentada em um departamento de apoio às agências em bancários, na cidade de Bauru. Devido à evolução do sistema bancário, à centralização do processo administrativo e à utilização da informática, foi constatado que esta população de trabalhadores permanece a maior parte do tempo na posição sentada. A revisão bibliográfica deu definições do sistema bancário e fez uma síntese da história dos bancos e do trabalho bancário no Brasil. Foi feita uma investigação dos problemas ergonômicos, o mobiliário, as recomendações das normas técnicas e o que há de moderno em termos de mobiliário e equipamentos para se trabalhar diante de um computador. A análise da postura sentada foi realizada de forma a relacioná-las aos riscos que os funcionários estão correndo a permanecer nesta postura por longos períodos e de forma inadequada. A metodologia constou da aplicação de um questionário, para obter informações sobre o mobiliário, equipamentos de adaptação, postura adotada na posição sentada e dores (apontadas por meio do diagrama de Corllet e Manenica, 1980). Foram utilizados também registros fotográficos dos postos de trabalho e dos funcionários em suas respectivas atividades laborais na tentativa de identificar inadequações posturais e layout do ambiente. Foi feita uma pesquisa descritiva, pela qual se realizou um estudo de caso em departamento bancário onde foram pesquisados todos os funcionários do local. O estudo de caso permitiu identificar as condições do posto de trabalho, analisar o mobiliário, averiguar a postura adotada e mapear as dores corporais apontadas pelos sujeitos. Os principais resultados mostraram que 81,63% dos entrevistados disseram que o monitor estava na mesma altura dos olhos... / This research had as its objective to assumed by the ergonomic problems caused by the ergonomic problems caused by the sitting position in an agencies support department bank employees, in the city of Bauru - SP. Due to the evolution of the banking system, to the centralization of the administrative process and the use of computer science, it was verified that this population of workers remains stays most of the time sitting. The bibliographical review gave definitions of the banking system and offered made a synthesis of the history of banks and theirs workers in Brazil. It was make an investigation of the ergonomic problems, the furniture, and the recommendations of the technical norms and of update furniture terms and equipments to work before a computer. The analysis of the sitting posture was accomplished to relate them to the risks that the employees are running by staying in this position for long periods and in an inadequate way. The methodology consisted of an application of a questionnaire, to obtain information on the furniture, adaptation equipments, position adopted in the sitting position and pains (pointed through the diagram of Corllet and Manenica, 1980). And there were used photographic registrations of the workstations and of the employees in their respective working activities in the attempt to identify inadequate position and layout of the environment. It was make a descriptive research, it in which a case study in a banking department was performed where all the employees of the place were researched. The case study made it possible to identify the conditions of the workstation, to analyze the furniture, to discover the adopted position and to map the pointed corporal pains for the subjects. The main results showed that 81,63% of the interviewees said that the monitor was at the same height of their eyes... (Complete abstract click electronic address below)

Magister Artium (Social Work) - MA(SW) / The role of statutory social workers is often misperceived by other role players in interdisciplinary teams; but even more so in the law fraternity spectrum. As such, social workers experience many challenges working with attorneys, magistrates and court clerks because they are often undermined by their counterparts in the interdisciplinary team. This places great strain on professional relationships in settings where these professions are required to work collaboratively, such as statutory services with children and families. Therefore, the aim of this study was to understand the role of the social worker in the interdisciplinary team providing statutory services to children and families in the Cape Metropole. The theoretical framework selected for this study is conflict theory, because it is suited to explain the often-strenuous relationship between social workers and the rest of the interdisciplinary team in the law fraternity.

No description available.

M.S.

Thesis (MBA)--Stellenbosch University, 2007. / ENGLISH ABSTRACT: Companies within the FMCG sector are continually trying to create value from their brands by increasing their margins and/or selling more of their products. Taking cost out of the value chain gives the company a competitive advantage, but this advantage is short lived as competitors also reduce costs. Differentiating a product through enhanced features and benefits also provides a competitive advantage, but is also subject to imitation by rivals. As competition increases, companies are looking for new avenues to differentiate themselves. Relationships marketing has, as a result, increased its prevalence as a competitive tool to provide that point of difference. This research report analyses the factors that influence the relationship between a Coca-Cola sales representative and his/her customers with the Cape Town region. The geography is unique in that is has a cross section of people who represent different races, religions and languages. This research report examines the impact that age, gender, education and culture have on the ability of a sales representative to build a relationship with a customer. Culture is broken down into four categories. These categories examined the race, language, religion and area of residence of a sales representative relative to a customer and the impact these attributes have on the ability to build a relationship. Positive relationships have an impact on the sales representative's ability to influence the store owner to activate certain in-store drivers which will increase the sales volume of products through an outlet. In-store drivers have been defined as the availability of a product through listing, the amount of forward share allocated to the product and the price of the product. If the profile of a sales representative relative to that of a customer, has an impact on the strength of the relationship, companies could "match" sales representatives to customers based on their respective profiles. This "matching" would have a positive benefit for the sales representative and his/her company. The research showed that there was a correlation between the profile of a sales representative and a customer. It is easier for a sales representative to build a relationship with a customer who is a similar age. It is however easier for the sales representative to influence a younger customer. Gender plays no role in a sales representative's ability to build a relationship. With respect to education, a stronger relationship exists between a customer and sales representative of a similar education. Again it is easier for a representative to influence a customer who has a lower level of education. Race does have an impact on the ability to build relationships. The research showed that an African sales representative should service an African customer. The same applies to a Xhosa speaking sales representative. There is a positive link between matching sales representatives and customers who come from similar areas and have the same religion. Understanding what factors can improve or inhibit a relationship provides important insights into how management can influence a competitive advantage in customer relationship marketing. / AFRIKAANSE OPSOMMING: Maatskappye binne die FMCG-sektor probeer deurlopend om waarde tot hulle handelsmerk toe te voeg deur hulle winsmarges te vergroot en/of meer produkte te verkoop. Om koste uit die waardeketting te verwyder, gee die maatskappy slegs vir 'n kort tydjie 'n mededingende voordeel aangesien mededingers ook koste verlaag. Om produkte te differensieer deur kenmerke en voordele te verbeter, bied ook 'n mededingende voordeel maar kan eweneens deur mededingers nageboods word. Soos wat kompetisie toeneem, soek maatkappye nuwe maniere om hulself te differensieer. Verhoudingsbemarking kom gevolglik al meer voor as 'n mededingende instrument om daardie klein verskil te maak. Hierdie navorsing ontleed die faktore wat 'n invloed uitoefen op die verhouding tussen 'n verkoopsverteenwoordiger van Coca Cola en sy/haar mededingers binne die Kaapstad-streek. Die geografie is uniek omdat dit 'n verskeidenheid mense van verskillende rasse, godsdienste en tale omvat. Die navorsingsverslag ondersoek die impak wat ouderdom, geslag, opvoeding en kultuur uitoefen op die vermoe van die verkoopsverteenwoordiger om 'n verhouding met 'n klant op te bou. Kultuur word in vier kategoriee verdeel. Hierdie kategoriee ondersoek die ras, taal, godsdiens en woonarea van 'n verkoopsverteenwoordiger relatief tot 'n klant en die impak wat hierdie kenmerke uitoefen op die vermoe om 'n verhouding op te bou. Positiewe verhoudings het 'n impak op die verkoopsverteenwoordiger se vermoe om die winkeleienaar te beinvloed om sekere aandrywers in die winkel toe te pas om die verkoopsvolume van produkte deur so 'n winkel te verhoog. Hierdie aandrywers in die winkel is geidentifiseer as die beskikbaarheid van 'n produk deur notering, die hoeveelheid aandele wat vooruit aan die produk toegeken word en die prys van die produk. As die profiel van 'n verkoopsverteenwoordiger relatief tot die van die klant 'n impak uitoefen op die kwalitieit van die verhouding kan maatskappye verkoopsverteenwoordigers by klante "pas" op grond van hulle onderskeie profiele. Hierdie "passing" kan 'n positiewe voordeel vir die verkoopsverteenwoordiger en sy/haar maatskappy inhou. Die navorsing het aangetoon dat daar 'n korrelasie bestaan tussen die profiel van 'n verkoopsverteenwoordiger en die klant. Dit is makliker vir 'n verkoopsverteenworrdiger om 'n verhouding op te bou met 'n klant van 'n soortgelyke ouderdom. Dit is egter vir die verkoopsverteenwoordiger makliker om 'n jonger klant te beinvloed. Geslag speel geen rol in die verkoopsverteenwoordiger se vermoe om 'n verhouding op te bou nie. Sover dit opvoeding aangaan, is daar ook 'n sterker verhouding tussen 'n klant en verkoopsverteenwoordiger van soortgelyke opvoeding. Weer eens is dit makliker vir 'n verteenwoordiger om 'n klant met 'n laer vlak van opvoeding te beinvloed. Ras het wel 'n impak op die vermoe om verhoudinge te bou. Die navorsing het aangetoon dat 'n swart verkoopsverteenwoordiger beter vaar met 'n swart klant. Dieselfde geld vir 'n Xhosa-sprekende verkoopsverleenwoordiger. Daar is 'n positiewe gevolg waar verkoopsverteenwoordigers en klante uit soortgelyke areas en met dieselfde godsdiens by mekaar gepas word. 'n Begrip vir die faktore wat 'n verhouding kan verbeter of inhibeer bied belangrike insigte in maniere waarop bestuur 'n mededingende voordeel kan meebring deur verhoudingsbemarking op klante toe te pas.

Made available in DSpace on 2016-08-19T17:47:10Z (GMT). No. of bitstreams: 1 ALEXSANDRA REJANE DOS SANTOS ARAGAO MACIEL.pdf: 608214 bytes, checksum: 7b19057a1a44c2828cb1d967e1424e53 (MD5) Previous issue date: 2008-10-28 / Descriptive study on the social representations of the workers acometidos for LER/DORT (Injuries for Repetitive Efforts Related Osteomusculares Riots to the Work) of the banking network of the city of They are Luis-ME. the research was developed with 9 bank clerks associates to the Union of the Bank clerks of the city. It was used as methodology the qualitative boarding and the half-structuralized interview as technique of collection of information. The study it uses the theoretical referencial of the social representations as base of metodológica sustentation. In the interviews, it was observed that the bank clerks had in such a way demonstrated to total unfamiliarity on the LER/DORT before how much after the adoecimento process, in virtue of the great lack of information on the illness. In accordance with the stories were evidenced that the form as the banking tasks are organized re-echo negative on the physical and mental health and in diverse other areas of the life of the bank clerks. Was evidenced unpreparedness of banking network and of system of health of São Luís in relation to process of adoecimento of bank clerks, and that same if they feel disoriented and abandoned at the beginning of process of adoecimento, for absence of people or agencies that can direct them it the processes of exits, that can come to eliminate or to attenuate the consequences of the better LER/DORT and to prepare them, in return case the laborativa activity. The suggestions seek enable these workers can contribute to the building of knowledge on the approach of LER/DORT, in the context of public health services, among which highlights are psychological assistance in a more intensive, since the disease is it is accompanied by restraint psychological. / Estudo descritivo sobre as representações sociais dos trabalhadores acometidos por LER/DORT (Lesões por Esforços Repetitivos/ Distúrbios Osteomusculares Relacionados ao Trabalho) da rede bancária da cidade de São Luís-MA. A pesquisa foi desenvolvida com 9 bancários associados ao Sindicato dos Bancários da cidade. Utilizou-se como metodologia a abordagem qualitativa e a entrevista semiestruturada como técnica de coleta de informações. O estudo utiliza o referencial teórico das representações sociais como base de sustentação metodológica. Nas entrevistas, foi observado que os bancários demonstraram total desconhecimento sobre as LER/DORT tanto antes quanto depois do processo de adoecimento, em virtude da grande falta de informação sobre a doença. De acordo com os relatos ficou evidenciado que a forma como as tarefas bancárias estão organizadas repercutem negativamente sobre a saúde física e mental e em diversas outras áreas da vida dos bancários. Foi constatado um despreparo da rede bancária e do sistema de saúde de São Luís em relação ao processo de adoecimento dos bancários, e que os mesmos se sentem desorientados e desamparados no início do processo de adoecimento, pela ausência de pessoas ou órgãos que possam direcioná-los aos processos de saídas, que possam vir a eliminar ou atenuar as conseqüências das LER/DORT e melhor prepará-los, em caso de retorno à atividade laborativa. As sugestões apresentadas buscam possibilitar que esses trabalhadores possam contribuir para a construção de conhecimentos sobre a abordagem das LER/DORT, no contexto dos serviços públicos de saúde, dentre os quais destaca-se assistência psicológica de forma mais intensiva, uma vez que a doença faz-se acompanhar por descontroles psicológicos.