博物館應用資訊科技已有數十年的歷史，其中最為基礎也最為核心的部份就是博物館的館藏管理系統（Collection Management Systems，CMSs）。尤其在資訊社會之中，博物館如何應用資訊科技來傳播知識、提昇自己的地位更是十分重要的議題。因此，博物館界加強對應用資訊科技的研究有相當程度的必要。以我國情形而言，由於沒有以博物館為市場對象的資訊系統廠商，也沒有強有力的合作組織，除了少數大館之外，在館藏管理系統的發展上多半不甚完善。本研究選擇以私立鴻禧美術館為研究對象，針對其館藏管理系統的發展和使用進行訪談，並和國外的美術館館藏管理系統TMS (The Museum System)進行比較分析，了解國內外的差異，並對未來的發展提出建議。 根據訪談結果，發現鴻禧美術館的典藏資料庫是用Microsoft Access改寫而成，在發展和使用上則各有其優缺點。優點是成本低廉、使用容易、維護簡單、符合需求；而缺點則是功能特性不彰、記錄資訊太少、缺少連結和有組織的呈現資訊、對館內業務幫助不大、沒有標準化、沒有網路連線的功能。而TMS則是商業化的資訊系統，已發展到第9版，其功能架構共有九個模組，功能範圍包括物件、人事、媒體、展覽、出借、書目、事件、場址，具有多種易於使用的功能特色，其軟硬體架構也較具標準和彈性，並有完備的支援和諮詢服務，也有支援網路檢索的功能套件。 經由比較的結果，國內中小型博物館的系統和國外系統之差距，主要表現在幾方面：國內中小型美術館的系統功能和設計不符合美術館工作的需求、不注重合作與標準化、未考量使用者的需求、系統分析和管理的觀念不足、未能支援館內其它業務、使用和管理的素養不夠。針對這些問題，分別對博物館學界和中小型美術館提出以下的建議：1.對博物館學界的建議：應盡快研訂採用一致的相關標準、注重博物館資訊系統問題的研究和討論、提高博物館從業人員的資訊知識和素養、加強與其它學科領域的交流與合作、加強博物館界內部在此方面的合作；2.對中小型美術館的建議：重視網路技術的使用、建置系統時資訊的收集和組織應力求完整、加強系統分析與規劃管理的觀念、重視館藏管理系統與館內其它部門業務的整合、視自身的情況來衡量發展系統的策略。而未來的進一步研究議題則有其它類型博物館館藏管理系統的研究、各種資訊組織標準與相關規範之研究、博物館內其它領域應用資訊科技的研究。

The objectives of this research are to explore the relationships among service chains of electronic government services. This research proposes models (1) to explore the linkages among internal marketing, internal service quality, and internal customer satisfaction in electronic government services, i.e. the internal service chain; (2) to explore the linkage between external service quality and external customer satisfaction, i.e. the external service chain; and (3) to employ the concept of the service profit chain model and the public sector service value chain model to explore the linkage between internal and external service chains. Two kinds of surveys, employee and citizen surveys, were conducted to collect data for this research on two cases including the Kaohsiung Citizen Electronic Complaint System and the National Science and Technology Museum Collection Management System. Internal and external customer data was matched through individual-level instead of group-level used in most studies. Structural equation modeling and Ordinary Least Squares regression analysis were used to test proposed models. The research results support the proposed hypotheses, including (1) internal marketing positively influences internal service quality; (2) internal marketing positively influences internal customer satisfaction; (3) internal service quality has positive influence on internal customer satisfaction; (4) external customer satisfaction is influenced by external service quality; with the exception of (5) the relationship between internal customer satisfaction and external service quality receiving no significant support. Managerial implications are presented for public managers to better serve internal and external customers. Further studies are encouraged to include service-specific variables and technology-specific variables to examine the internal-external link of customer perceptions.

The purpose of this essay has been to investigate the conditions for making the Swedish national public art collections available with the help of digitization. Together with the art owned by the state the municipalities' and regions' art holdings have also been added to the delimitation, and in addition, the interpretation of the concept of public art is made broad by including both traditional framed and easily moveable art together with building-related art. The art collection in the focus of the essay is thus managed in a decentralized structure which is examined with a survey and a case study. The survey provides quantitative data on the size of the art collection and the choice of system. The case study aims to highlight the importance of the organizational form and to describe how digital technology is used today to make art accessible.  A summation of the municipal, regional and state collections of public art amounts to approximately one million works of art. The survey also showed that there is a great deal of variation when it comes to the choice of administrative data system for inventorying and otherwise managing the public sector's art collections. In order to be able to draw conclusions based on the choice of collection systems, a taxonomy was developed where a total of 35 different systems were sorted into five different characteristics. The analysis showed that the large art collections get more appropriate systems than small art collections and that there are rational grounds for these choices.  The case study showed that there is a great deal of variation when it comes to titles and naming of organizational units. The staff who work with art in the case study's small to medium-sized municipalities often have many and widely different areas of responsibility. Among the regions of the case study, there are examples of art being managed by the property administration, but the most common is that the activity belongs to the cultural administration. In the case study, it is not possible to find any connection between organizational form and degree of accessibility. On the other hand, it is expressed that shared premises with a museum provide a richer professional context. The degree of accessibility in the case study is as low as 1% of the collection in most cases. The way that art is made available, via an individual municipality or region's website, or social media, makes it difficult to search widely for works of art owned by the Swedish public sector. This last observation also becomes an essential part of the conclusion that the conditions for making public art accessible via digitization exist, but it is not a work that seems to be progressing successfully today.