Communication is a central feature of human life. The ability to talk is the very feature that distinguishes us from our primate ancestors. Knowing how to use language effectively gives the bearers of this knowledge power over their environment and an upper hand in their dealings with others. Thus, understanding the importance of communication in management is an essential tool for managers who wish to build and develop their organisations and their staff within these organisations. This thesis takes a case study view of manager-staff communication at a South African university. In this study managers and staff members contribute their feelings on current communication practices at this organisation through an online questionnaire and in-depth interviews. In an interpretive paradigm this thesis answers three central questions: 1) what role do managers and staff think communication plays in their working relationships, 2) what do they perceive to be effective and ineffective communication strategies and 3) What strategies can they suggest to enhance effective communication? Through in-depth qualitative research and numerical data analysis this thesis discovers central themes that pertain to the effective flow of communication in this organisation. These themes include: motivation and praise, the role of listening, building relationships, respect, acknowledging others’ languages and cultures, building teams, communicating frequently and using email and technology effectively, as well as keeping notes of meetings and discussions. Challenges to effective communication include not having enough time, suffering from stress, and the challenges of physical space and distance. By paying attention to basic human principles, such as the fact that acknowledging people for a job well done encourages them to perform well in future, this thesis relates the general concepts of communication and management theory to the specific realities and individual, personal experiences of manager-staff communication. In this way it sheds a beam of light on management communication practices and points the way towards an ideal where managers and staff members use communication as a tool of empowerment and understanding.

This study describes the social practices involved in the situated activity of report writing in an engineering automotive discourse community in South Africa. In particular, the study focuses on the subjectivity of predominantly English Second Language (ESL) engineers writing reports by determining what literacy means to them and what meanings they give to dominant literacy practices in report writing, especially feedback in text production. In the South African engineering workplace, because of the diversity and complexity of language and identity issues, the appropriation of the required literacy skills tends to be multifaceted. This context is made more complex as English is the business language upon which engineering is based with engineering competence often related to English proficiency. Therefore, the study is located within the understanding that literacy is always situated within specific discoursal practices whose ideologies, beliefs, power relations, values and identities are manifested rhetorically. The basis for this critical theory of literacy is the assertion that literacy is a social practice which involves not only observable units of behaviour but values, attitudes, feelings and social relationships. As the institution’s socio-cultural context in the form of embedded historical and institutional forces impact on writer identity and writing practices or ways of doing report writing, notions of writing as a transparent and autonomous system are also challenged. As critical ethnography is concerned with multiple perspectives, it was selected as the preferred methodology and critical realism to derive definitions of truth and validity. Critical ethnography explores cultural orientations of local practice contexts and incorporates multiple understandings providing a holistic understanding of the complexity of writing practices. As human experience can only be known under particular descriptions, usually in terms of available discourses such as language, writing and rhetoric, the dominant practices emerging in response to the report acceptance event are explored, especially that of supervisor feedback practices as they causally impact on report-writing practices during the practice of report acceptance. Although critical realism does not necessarily demonstrate successful causal explanations, it does look for substantial relations within wider contexts to illuminate part-whole relationships. Therefore, an attempt is made to find representativeness or fit with situated engineering literacy practices and wider and changing literacy contexts, especially the impact of Higher Education and world Englishes as well as the expanding influence of technological and digital systems on report-writing practices.

This study examines the conditions for successful online mentoring in order to develop writing skills in English in a workplace setting. Chapter 1 gives the background and context of the study. Problems to be addressed in the study and the aims, objectives, hypotheses and their rationale are presented. This is followed by testing procedures, research design, sources of data and research procedures. In Chapter 2, the literature review supports the hypotheses on the need for collaboration in materials development and delivery, mentoring relationships, motivation and computer and Internet efficacy. Chapter 3 presents the findings from the case study bringing into focus problems that would jeopardise a mentoring programme if training providers do not pay attention to the hypotheses. The findings are collated and the hypotheses are confirmed. Conditions for successful online mentoring are spelt out in Chapter 4. The study concludes that online mentoring works once the conditions are properly followed. / English Studies / M.A. (TESOL)

This article seeks to explore the present language scenario in courts of law. The article makes use of section 6 of the Constitution of the Republic of South Africa (1996), as a point of departure. At face value this section seems to entrench the language rights of individuals. This would mean that individuals could request trials to be held in their mother tongues, with fluent and competent speakers of that mother tongue sitting on the bench. However, this has not materialised. Contrary to popular opinion, the article argues that individual language rights are to some extent entrenched in the Constitution, but there are no mechanisms to secure such rights in the public domain. The article argues that it is often only language privileges that are preserved in institutions such as the justice system. Legally speaking, there is an obligation on the State to provide interpreters to facilitate access to all eleven official languages in courts of law. This in itself presents numerous challenges. The article argues further that the corollary to this is that there is very little space for intercultural communication in courts of law (as defined by Ting-Toomey, 1999, and Gibson, 2002). There has been little or no capacity building in this regard. It is English, to some extent Afrikaans, and the western cultural paradigm, which prevails. The result is further communication breakdown and language intolerance. In this article, the notion of language rights in courts of law is explored against the backdrop of existing theories of intercultural communication.

This dissertation is an exploratory study aimed at empirically identifying and examining manifestations of communication barriers in the South African National Defence Force. A convergence model of communication is presented, describing the stages involved when individuals share the same information. The convergence model of communication delineates the relationship among the physical, psychological, and social aspects of communication. Two complementary theorems deduced by Kincaid (1988) from the convergence principle and the basic cybernetic process involved in information processing are applied in the analyses. The theorems specify the conditions under which intercultural communication will lead to convergence between members of different cultures involved. An empirically testable model was developed to collect information about possible communication barriers. The barriers are an indication of the restrictions on communication in the system and therefore indicate the possibility of restricting cultural convergence. / Communication / M.A. (Communication)

The recent emphasis on Affirmative Action policies in South African corporations has illuminated the issue of cultural diversity in organizations and the difficulties arising from this transition and change. One such difficulty is the problem of intercultural communication where miscommunication can have life-threatening consequences. This problem is particularly critical in the operational environment of the passenger aircraft flight deck where small group factors, as well as intercultural issues must be taken into account. In this thesis the problem of intercultural communication in such contexts as a consequence of Affirmative Action is examined. The data for this thesis comprises the communication of five culturally diverse flight crews. A multi-method was used for the gathering and analysis of this data. This involved the use of video-taped flight simulator sessions, and personal interviews with each crew member. The subjects themselves were involved in identifying key communication problems from the video and interpretation of the data. Three levels of analysis were used in the interpretation of the findings - the individual, the group and the organization. The factors which affected communication at each level in the small, culturally diverse group are highlighted. Furthermore, factors which influence the climate in which communication takes place are also considered. The implications for Affirmative Action are discussed.

Telecommunication is one of the keys to sustainable national development in South Africa. Where other kinds of public infrastructure have collapsed, mobile operators are reaching people in rural areas (without roads, rails, or a stable power supply). Telecommunication also is a fast moving high-tech field where technology transfers occur regularly. Technology transfer however is a complex subject where governmental regulations, social and cultural aspects, needs, expectations, aspirations, financial abilities, and technological capabilities play a major role. Therefore transfer models that neglect these aspects often cause ineffective utilization of technology. Telecommunication technology transfers between two parties at different hierarchical levels of technology know-how/utilization (as between multi-national companies and less developed countries (LDCs)/South Africa) often occur with limited or no advantages to the LDC. A transfer model is therefore needed to improve the situation and make technology transfers a process from which both parties can benefit simultaneously. This research attempts to supply advice and guidelines to the telecommunication industry of South Africa on how to improve the situation and conduct action in the future. The model was derived at through a background study and analysis, a literature study on existing transfer models, research on the current problem and a situation analysis on the basis of the model. A number of aspects present are not up to standard and should get special attention urgently. It is within the industry's power to correct these. The government also has a vital role to play to ensure sustainable growth and to allow telecommunications to play its part in national development. The situation can be improved through the use of the transfer model but also with a "simultaneous-situation-improvement-plan" which involves rural awareness, quality of education, crime reduction and a focus alignment when doing rural network expansion and/or investments Telecommunication can no longer remain just as a luxury to the few privileged in big civilised cities and a dream to the rural citizens. If this way of thinking is continued, South Africa will certainly pay a very high price. / Thesis (MEng (Technology Management))--University of Pretoria, 2003. / Graduate School of Technology Management (GSTM) / unrestricted

This research aims to provide a theory of enterprise social networking that generates and/or sustains a culture of employee engagement within a chosen South African private sector company. Based on an extensive review of interesting literature and the application of a grounded theory process in a chosen case, this research work provides a theory of enterprise social networking sustaining and growing employee engagement together with an explanatory theoretical framework that makes the theory more practical. Employee engagement is defined as “the harnessing of organisation member’s selves to their work roles; in engagement people employ and express themselves physically, cognitively, and emotionally during role performances.” This research regards employee engagement as a three part concept composed of a trait (personality/cognitive) aspect, a state (emotional) aspect, and a behavioural aspect. Research has shown that employee engagement has an unequivocal positive impact on business outcomes, such as profitability, business performance, employee retention and productivity. Employee engagement can be regarded as a culture if it is abundant within the organization’s employee population. Gatenby et al. (2009) propose that employee engagement is fostered by creating the desire and opportunity for employees to connect with colleagues, managers and the wider organisation. This standpoint is supported by Kular et al. (2008) who state that the “key drivers of employee engagement identified include communication, opportunities for employees to feed their views upward and thinking that their managers are committed to the organisation.” Further indicators of employee engagement include strong leadership (particularly in the form of servant leadership), accountability, a positive and open organisational culture, autonomy, and opportunities for development. One of the key facets of employee engagement is connection. A complementary definition of social media, an umbrella under which enterprise social networks fall, is that “(it) is more of a relationship channel, a connection channel. Each and every tweet, update, video, post, is a connection point to another human being. And it’s the other human being who will determine your worth to them.” Social media provides participants with access to a larger pool of resources and relationships than they would normally have access to. This enlarged relationship/resource pool is a result of expanding human and social capital enabled through social media tools. In order to produce a theory of enterprise social networking sustaining and growing a culture of employee engagement a rigorous grounded theory methodology coupled with a case study methodology was applied. The case study methodology was used to identify a suitable research site and interesting participants within the site while the grounded theory process was used to produce both qualitative and quantitative data sets in a suitability rigorous fashion. The corroborative data was then used to discover and define the emergent theory.

In this study, it is argued that a bi/multilingual instruction is extremely beneficial for bi/multilingual students in higher education in South Africa. Since the adoption of democracy in 1994, cultural and linguistic diversity has become the norm in classrooms at Nelson Mandela Metropolitan University in Port Elizabeth. The testing of bi/multilingual strategies in this study (i.e. translation and development of multilingual glossaries; code-switching by tutor and students during teaching and learning; code-meshing by students online; and reading, speaking and writing bilingually), is an attempt to pedagogically adapt the curriculum to students’ needs. The data was collected from students in their Tourism Communication tutorial. The study was conducted in order to demonstrate that students benefit from bilingual pedagogies, which mobilise isiXhosa and English as languages of learning. Data was collected from tests, a questionnaire and interview, summaries, online discussions, written assignments and reflective journals in order to determine to what extent students’ performance was enhanced by bilingual tuition.

MA (Tshivenda) / Senthara ya M. E. R. Mathivha ya Nyambo dza Vharema , Vhutsila na Mvelele / Musi ḽifhasi ḽoṱhe na lushaka lwoṱhe vho sedza u losha sa u tambudza vhathu vha mbeu ya tshinnani na ya tshifumakadzini, kha mvelele ya Tshivenḓa u losha hu tou vha u ḓiṱongisa ngazwo. Vhavenḓa ndi lushaka lune lwa dzhia u losha tshi tshone tshithu tsha ndeme kha mvelele yavho ya Tshivenḓa zwine zwa bvukulula tshivhumbeo na vhuvha, u ṱhonifha, u hulisa, u ṋea tshirunzi, u tenda mulandu na vhuthu nga u angaredza. Ngauralo, ṱhoḓisiso iyi i khou ṱoḓisisa u losha ha vhanna na vhafumakadzi kha mvelele ya Tshivenḓa. Ṱhoḓisiso iyi i ḓo dovha ya ṱoḓisisa nḓila dzo fhambanaho dza u losha vhukati ha kuloshele kwa kale na kuloshele kwa musalauno hu u itela uri ṱhoḓisiso iyi i dzie kana i angalale zwavhuḓi. Muṱoḓisisi u ḓo shumisa ngona ya khwaḽithethivi hune muhanga wa thyori wo ḓisendeka nga Afrocentrism kana Afrocentricity Framework. Iyi ndi thyiori ine ya khwaṱhisa u ombedzela kana u khwaṱhisedza mvelele ya Vharema na u bveledza mvelaphanḓa kha u alusa mvelele ya Vharema. Ṱhoḓisiso iyi i ḓo dovha ya ṱalutshedza siangane, tshitatamennde tsha thaidzo, ndivho, zwipikwa na ndeme ya ṱhoḓisiso khathihi na ṱhalutshedzo dza mathemo a ndeme. / NRF