Yes / Effective and efficient healthcare not only depends on good interpersonal communication but also on the ability of organisations to communicate successfully and professionally. Yet organisations can become entrenched in rules, regulations and expected behaviours that stifle creative responses to work situations. Deep-seated bureaucracy can alienate the personal, and is made even more challenging if the organisation has multi-sites. This chapter will examine the many varied structures of organisation, and how communication flow within organisations can limit or expand inclusion of staff members within its boundaries. This chapter offers several barriers to good organisational communication and suggests ways these hurdles can be overcome. The ethics of healthcare practice is discussed in relation to the effect on the individual and the organisation, highlighting how both parties could respond to avoid conflict, clash and threats to professionalism. Above all, this chapter emphasises how open and honest personcentred communication in an organisation can lead to healthy outcomes for staff and patients alike.

This thesis measured the mental workload associated with operating a voice activated software application run on wearable computer under five different communication styles (buttons, command line, icon buttons, icon text menus, and text menus). The goal of this thesis was to determine which communication style would be best allow wearable computer users to simultaneously perform other non-computer tasks. Thirty subjects were randomly assigned to using one of five software versions (n = 6), each of which utilized a unique communication style. The mental workload associated with operating each version was assessed by monitoring the performance of secondary tasks. Secondary tasks consisted of completing a block assembly, digit subtraction, and walking along a marked pathway. Each secondary task was performed twice by itself and once while operating one of the software versions, creating a total of nine trials per subject. Block assembly task performance measures included average assembly time, percentage correct blocks, and percentage correct blocks attempted. Digit subtraction measures included percentage of correct digits. And path walking measures included average walking speed. Subjective estimates of mental workload were also collected for those trials in which subjects operated the wearable computer and performed physical tasks using the NASA Task Load Index (TLX). Finally, usability information was collected for each software version via a questionnaire form. Each of the five versions of the experimental software application was operationally identical to the others, but utilized a separate communication style. The button version displayed available functions via sets of labeled buttons in the control screen. The icon button version replaced the appearance of these buttons with labeled icons. The text menu version displayed available functions textually via a pull down main menu. The icon text version displayed appended icons to the left of each main menu item. Finally, the command line version displayed no labels, buttons, menus, or icons for any functions. The experimental software was designed as a day planner/scheduling application used to set reminder dates on a calendar, edit task lists, and edit phone listings. Under the multiple resource view of mental workload, it was hypothesized that the different versions and secondary tasks would demand distinct types of mental resource and, consequently, that mental workload would be observed as lowest when the version and secondary task demanded different types of mental resources. In contrast, it was also hypothesized that mental workload would be observed as highest when the version and secondary task demanded the same type of mental resources. Although separate one way ANOVAs performed on all secondary task measures failed to indicate statistically significant differences in mental workload across the versions, secondary task performance was consistently observed as best for subjects using the icon button version. Analysis of NASA TLX subscale data indicated that the block assembly task was rated as requiring less effort and the digit task rated as requiring less mental demand when the icon button version was used. These results generally support using an icon button communication style for wearable computer software applications. Results of this study are applicable to the design of the user interface of wearable computers. These results not only report subjective and objective measures for assessing the amount of mental effort associated with operating a wearable computer and performing various physical tasks simultaneously, but also provide estimates for determining the amount of physical task performance decrement to expect when wearable computer are also operated. Such data may be used to determine human factors guidelines for matching wearable computer interfaces to physical tasks so that interference between the two is minimal. / Master of Science

This study investigated: i) whether Indonesian students transfer their Indonesian (L1) schema, rhetorical structures, and cultural conventions when engaged in seminars in English (L2) in Indonesian academic contexts; ii) whether Australian students transfer their Australian English (L1) schema, rhetorical structures, and cultural conventions when engaged in seminar presentations in Indonesian (L2) in Australian academic contexts; iii) the extent to which and in what ways the respective schema, rhetorical structures, and cultural conventions differ; iv) the functions of discourse markers in these seminars; and v) the use of signposts in presentations.The analysis of the schema, the rhetorical structures, and cultural conventions is limited to: i) the overall schema of a seminar; ii) the major components of a presentation; iii) the exchange structure of the question and answer sessions; iv) the rhetorical structure of presentation introductions; iv) the rhetorical structure of questions; and v) the rhetorical structure of answers.The data were obtained from tape and video recordings of four groups of student seminars as presented below.1. Indonesian students' seminars conducted in Indonesian in Indonesian academic settings.2. Indonesian students' seminars conducted in English in Indonesian academic settings.3. Australian students' seminars conducted in English in Australian academic settings.4. Australian students' seminars conducted in Indonesian in Australian academic settings.The Indonesian students' seminars in Indonesian and in English were held at the IKIP (Higher Institution for Teacher Training) Padang, West Sumatra, Indonesia. The Australian students' seminars in English were held at Curtin University of Technology, Australia. The Australian students' seminars in Indonesian were held at Curtin University of Technology and Murdoch University, Australia. The ++ / seminars were part of students' course assignments. The topics of the seminars were social and educational issues. The age of the students ranged from 20 to 30 years old.A total of 67 seminars comprised the data. The findings have shown that:(i) Indonesian students transfer their Ll schema, rhetorical structures, and cultural conventions when engaging in seminars conducted in English in Indonesian academic settings.(ii) Australian students transfer their Ll schema, rhetorical structures, and cultural conventions when engaging in seminars conducted in Indonesian in Australian academic settings.(iii) Indonesian students' schema, rhetorical structures, and cultural conventions in seminars conducted in Indonesian differ from the Australian students' schema, rhetorical structures, and cultural conventions in seminars conducted in English.(iv) The equivalent discourse markers across the four groups have the same functions.(v) Indonesian students used more signposts in their presentations in English than the rest of the groups.The report of the study is presented in nine sections as shown below.Section A presents the introduction, review of the related literature, and methodology. Section B presents findings of the Indonesian data in Indonesian.Section C presents findings of the Australian data in English.Section D compares the findings of the Indonesian data in Indonesian and the Australian data in English.Section E presents the findings of the Indonesian data in English.Section F compares the findings between: i) the Indonesian data in Indonesian and the Indonesian data in English; and ii) the Indonesian data in English and the Australian data in English.Section G presents the findings of the Australian data in Indonesian.Section H compares the findings between: i) the Australian data in English and the Australian data in Indonesian; and ii) the Australian data in ++ / Indonesian and the Indonesian data in Indonesian.Section I presents conclusions, implications, and recommendations for further study.

No description available.

This study investigates four women’s use of typically male linguistic features in casual same-sex conversation. The aim of the study is to see whether and how this group of women use the linguistic features; swearing, interrupting, disagreeing and ignoring, questions and monologues (‘playing the expert’) which are all more common in male conversation and often part of a competitive communication style. I will also attempt to answer if these women’s linguistic behavior is typically female or male. The four women were tape recorded during a planned conversation in a casual setting and the recording was transcribed. The transcription was analyzed by using definitions of the linguistic features above made by, for example, Jennifer Coates (2004). The results show that these four women were neither typically female nor male, but a mix of the two; a hybrid.

The correlation between social style and career satisfaction among emergency physicians was investigated. An e-mail survey was sent to a random sample of 1,000 members of the American College of Emergency Physicians in practice for at least three years; 707 had valid e-mail addresses. A twenty-item behavioral style survey instrument and a five-item career satisfaction scale were used. The study incorporated prenotification and reminder e-mails. Valid responses were obtained from 329 physicians (46.5%). No correlation was shown between social style and career satisfaction. Problems with both survey instruments were discovered. Survey respondents were unhappy with their careers, with an average satisfaction of 4.03, 1 being very satisfied, 5 very dissatisfied. Areas for future study include redoing the study using different survey instruments.

In communicating with international markets, one of the key issues is culture. In particular, visual and communication convention are substantial cultural elements, which influence advertising effects. Prior literature suggests that visual and communication culture are different between Western and Asian countries. Past research has indicated that complex visual images, which rely on implicit pictorial images, can be better processed by consumers in collectivist cultures. These researchers further suggest that consumers of individualist cultures are more accustomed to simple visual images that carry direct pictorial images than to implict visual images. Also, prior communication literature posits that while consumers in collectivist cultures value implicit verbal messages, those in individualist cultures regard explicit messages as more effective. Given the literature, this study sought to understand how these cultural preferences influence consumers’ evaluation of the sport ad and brand, and their purchase intentions. The study employed a mixed method. In the experimental section, the study tested the effects of visual images, communication styles, and culture on attitudes and purchase intentions. The qualitative portion sought to explore consumers’ thoughts and feelings toward visual images and communication styles of sport print advertising. For Koreans, the experimental results showed that the complex visual image, high context verbal communication, and the presence of both characteristics induced favorable attitudes toward the ad and brand. These results were also supported by the Korean interview findings. However, the experimental results indicated that regardless of visual images and communication styles, Americans exhibited overall positive attitudes toward the ad and brand. These results were consistent with the American interview findings. Purchase intention was not influenced by visual image type or communication style for either ethnic group. The unexpected findings for American markets were discussed by external and internal influences embedded in America society. Given the findings and discussions, the study proposed two practical frameworks in persuading national and international sport markets: The implicit superiority and schism-bridge effect frameworks. / text

This study investigated the accuracy of healthy aging adults‟ self-rating of communication style, as measured by quantifiable measures of discourse performance. Ninety cognitively healthy adults participated and comprised three age cohorts (20s, 40s, 60s). Participants completed discourse tasks that included recounting a vacation, telling a story, and describing a picture. Participants also self-rated their communication style, placing them in a talkative or reserved cohort. Communication style was measured by discourse performance variables of interest: length of output (TNW) and informativeness (%IU). When presented with an unconstrained task (recounting a vacation), talkative and reserved groups, regardless of age, produced a similar TNW and %IU. When considering age and self-rating, talkative 20, 40, and 60 year olds produced a similar TNW and %IU as reserved 20, 40, and 60 year olds. Overall, adults were found to be inaccurate, due to lack of significant differences between self-rating groups. Results indicated the need for further research on the relationship between age, discourse performance, and accuracy of self-rating of communication style of healthy aging adults.

No description available.

This study identifies and assesses a more specific relationship between the online instructor presence and the online learner's experience than is currently offered in previous studies. Guided by three questions, the study asked: (a) What is the relationship between the online instructor communication style and the learning experience, as defined by the adult learner's cognitive achievement, ratings of the overall course experience, and perceptions of the instructor's performance; (b) What is the relationship between the strength (contact frequency with the learner) of that communication style (facilitating or non-facilitating) and the learning experience; and (c) What is the relationship between selected learner demographic variables (previous subject experience on the job and previous experience with the vendor's online learning environment) and the learning experience. The study included an examination of ex post facto data that depicted the interactions between 89 students and 9 instructors in 358 asynchronous, professional development class discussions. The examination revealed the presence and frequency of select instructor behaviors more acutely define the communication style and strength of the online instructor's relationship to the professional adult's online learning experience. The study's additional findings support earlier research that suggests prior learner experience relates positively to online learning outcomes. These findings contribute to the larger body of knowledge related to online instruction. / Ph. D.