As competências e habilidades gerenciais, necessárias ao exercício de cargos executivos das organizações, têm sido objeto de estudos e debates acadêmicos e profissionais. Nas organizações públicas brasileiras, esse assunto vem ganhando destaque, na medida em que se discute a necessidade de melhorar a qualidade dos gastos visando tornar a gestão pública mais eficaz e eficiente. Neste trabalho é apresentado um estudo sobre as competências gerenciais dos gestores das Instituições Públicas de Ensino e Pesquisa da região do Vale do Paraíba Paulista. A partir de pesquisa bibliográfica e documental, foram identificadas as competências e habilidades mais relevantes para o exercício de cargos de gestão em organizações públicas e foi realizada uma pesquisa de campo visando investigar a importância e o domínio atribuídos pelos gestores das organizações estudadas aos itens obtidos na pesquisa bibliográfica e documental. Foi aplicado um questionário a uma amostra composta por quarenta e três gestores das três instituições. As respostas foram obtidas por meio de entrevistas, sendo o questionário semiestruturado. Os dados coletados foram analisados visando identificar um conjunto de competências cujos gestores apontaram ter pouco domínio e que, ao mesmo tempo, foram consideradas importantes para o exercício dos cargos de gestão. Os resultados obtidos apontam que, apesar das diferenças entre as instituições pesquisadas, o conjunto das competências consideradas relevantes e de baixo domínio é essencialmente comum para as organizações estudadas. Tal resultado abre a perspectiva de elaborar propostas de programas de formação gerencial para atender às instituições públicas de ensino e pesquisa. / The competences and management abilities necessary for the exercise of management positions in the organizations, have been the subject of studies and academic and professionals debates. In the Brazilian public organizations, this issue is gaining attention as it discusses the need to improve the quality of the expenditure in order to make public administration more effective and efficient. This work presents a study on the management abilities of managers in public institutions for Education and Research in the Paraíba Paulista Valley. From literature and documents, competences and abilities considered to be the most relevant to the exercise of management positions in public organizations were identified and a field survey was applied in order to investigate the importance and domain attributed by managers in the studied organizations to the itens obtained from literature and documents. A questionnaire to a sample of 43 managers from the 3 institutions was administered. The answers were obtained through interviews, from a semi structured questionnaire. The data collected were analyzed to identify a set of abilities with which managers have little pointed domain and at the same time, were considered important for the exercise of management positions. The results indicate that, despite the differences between the institutions researched, the number of competences considered relevant and low domain is essentially common to the organizations studied. This result opens the prospect of drawing up proposals for management training programs to meet the public institutions of education and research.

Submitted by Marcia Silva (marcia@latec.uff.br) on 2016-06-13T19:49:01Z No. of bitstreams: 1 Dissert Adriano Cavalcante dos Santos.pdf: 1545020 bytes, checksum: c3035b8f6d0ea6e054c29426d274e166 (MD5) / Made available in DSpace on 2016-06-13T19:49:01Z (GMT). No. of bitstreams: 1 Dissert Adriano Cavalcante dos Santos.pdf: 1545020 bytes, checksum: c3035b8f6d0ea6e054c29426d274e166 (MD5) Previous issue date: 2015-12-07 / O presente estudo foi realizado na Divisão Profissional de uma empresa do segmento de cosméticos, localizada no estado do Rio de Janeiro, onde foram analisados os seus indicadores-chave de desempenho, objetivando verificar-se a percepção dos seus gestores em relação ao modelo de avaliação por desempenho em vendas adotado pela organização. O tipo de pesquisa foi descritivo, sendo aplicado um questionário buscando-se confirmar a eficácia do monitoramento destes índices para o desenvolvimento comercial da organização. A técnica de pesquisa foi o estudo de caso e os dados levantados se referem à empresa supracitada. Os resultados indicaram que, após a implantação do Modelo de Avaliação de Desempenho em Vendas a partir de abril de 2013, o setor da empresa objeto do estudo, identificando lacunas de capacitação a partir da análise dos dados monitorados, iniciou um processo de desenvolvimento personalizado dos seus colaboradores. A Divisão passou a contratar, de modo mais apurado, profissionais de vendas mais competentes. Este processo auxiliou significativamente a organização no alcance de seus objetivos comerciais e estratégicos. / This study was conducted in the Professional Division of a company in the cosmetics sector, in the state of Rio de Janeiro, where their key performance indicators were analyzed in order to verify the perception of its managers in relation to the valuation model by sales performance adopted by the organization. The type of research was descriptive, with a questionnaire seeking to confirm the effectiveness of monitoring these indices for the company commercial development. The research technique was the case study and the data collected refer to the aforementioned organization. The results indicated that, after the implementation of Performance Evaluation Model for Sales from April 2013, the sector of the study subject company, identifying skills gaps from the analysis of monitored data, started a custom development process of its employees. The Division began hiring of more accurate way more competent sales professionals. This has significantly helped the organization in achieving their business and strategic objectives.

Ce travail de thèse, réalisé dans le cadre d’une convention CIFRE avec l’entreprise Essilor et le laboratoire ERPI de l’Université de Lorraine, propose un cadre d’évolution des organisations basée sur le management opérationnel des connaissances et des compétences. Nous avons mis en valeur les mécanismes organisationnels de partage et de mise en oeuvre des connaissances et compétences en environnement de conception, afin de proposer des modèles, méthodes et outils permettant aux acteurs et organisations d’améliorer leurs performances. Quatre aspects ont été développés dans ce travail, dont trois contributions et une évaluation de l’efficacité du cadre d’évolution proposé : • L’élaboration d’une méthode de modélisation d’entreprise basée sur le modèle conceptuel KROM et de sa déclinaison en modèles opérationnels. Cette méthode vise à expliciter les liens organisationnels des concepts de connaissance et de compétence afin de les rattacher à leurs contextes de mise en oeuvre. • La définition d’un cadre global d’évolution d’une organisation sur la base du management de ses connaissances et compétences. Ce cadre d’évolution comprend une caractérisation et une évaluation de la maturité des organisations dans leurs pratiques de gestion des connaissances et des compétences, ainsi qu’une méthode d’évolution des organisations reposant sur la proposition de scénarios d’actions d’amélioration : la méthode ACKME. • La proposition d’une approche organisationnelle de conception de Systèmes Multi-agents (SMA) appelée DOCK, permettant de spécifier des SMA adaptés aux enjeux rencontrés par les approches d’ingénierie à base de connaissances, à savoir la prise en compte et la gestion du cycle de vie de la connaissance. • Une évaluation de l’intérêt du cadre d’évolution mis en oeuvre (les trois contributions précédentes) sur la base de l’évaluation des compétences des acteurs de l’organisation. Cette évaluation repose d’une part sur la possibilité d’intégrer le cadre d’évolution dans une approche globale de pilotage du changement dans l’organisation et d’autre part, sur des expérimentations menées au sein du service Ingénierie d’Essilor. / This research, carried out under a PhD “CIFRE” with the company ESSILOR and the ERPI Laboratory of the Lorraine University, proposes a framework to make organizations evolve, based on the operational management of knowledge and competences. We have enhanced the organizational mechanisms of sharing, and the use of knowledge and competences within the design environment, in order to propose models, methods and tools allowing actors and organizations to improve their performances. Four key elements have been developed in this research, including three contributions and an assessment of the efficiency of the proposed development framework: • The development of an enterprise modeling method based on the conceptual model KROM and its translation into operational models. This method aims to clarify the organizational links of the knowledge and competence concepts in order to link them to their implementation contexts. • The definition of a global framework to make an organization evolve based on the management of its knowledge and competence assets. This evolution framework includes a characterization and an assessment of the organizations’ maturity in their knowledge and competences management practices, as well as a method to make organizations change, based on the proposal of scenario of improvement actions: the ACKME method. • The proposal of an organizational approach to design Multi-agent systems (MAS) called DOCK, allowing the designer to specify MAS oriented toward the issues faced by knowledge engineering approaches, namely the recognition and management of the knowledge life cycle. • An assessment of the value of the implemented framework (the three previous contributions) based on the assessment of the competences of the actors within the organization. This evaluation is based, on one hand, on the possibility to integrate the evolution framework into a global steering approach to make the organization evolve, and on the other hand, on experiments led within the Engineering department of Essilor