D.Ing. / For executive management to guide an enterprise, strategic planning is essential. Using Enterprise Wide Risk Management (EWRM) as an input to Scenario Analysis (SA) for Strategic Planning (SP) allows for improved accuracy over conventional methods. This would allow for greater realism from the executive management perspective of possible outcomes in scenario modelling by providing a solid quantitative base founded on real operational information. Emerging regulatory legislation for corporates also require quantitative risk management in the enterprise for reporting and rating purposes, providing a wealth of information for scenario modelling purposes. From the outset this research focuses on the industrial sectors in South Africa, though the model could be applied to any industry sector internationally. The core of any industrial enterprise is made up of the Operational Support Systems (OSS) that provide the hardware and software infrastructure to operate the business. The smooth operation and efficient handling of any unforeseen events in the OSS impacts the very survival of the en- terprise in a highly competitive environment. The development of an OSS risk management (RM) strategy to provide an efficient and effective way to recognise, classify and mitigate the risks involved in OSS is thus crucial to any enterprise that seeks to remain competitive. To implement this RM strategy and provide information regarding likely loss events, a quantitative risk model is required to simulate different scenarios. This research investigates the development of a Sector Wide Risk Model (SWRM) to simulate stress events in an industry sector and their impact on sector members.

Theory on leadership has emphasised the need for contributing towards leadership in extreme context. Give the rise in crisis, and the study aims to contribute by exploring how crucible moments can contribute towards leader’s development for crisis management. The objective of the study is to use the insights gained from the leader’s journey to develop a framework to contribute towards leadership development for crisis management. A narrative approach is used in this qualitative study and explores the themes identified from the leader's life journey. Semi-structured interviews were conducted with 13 executives in manufacturing organisation within the automotive sector, in the eThekwini region in Kwa-Zulu Natal. The research found that crucible experiences have contributed towards developing leader’s identity through self-awareness and discovering their potential. They learned decision making and allowed for change to occur. Crucible experience is also related to transformational learning, as it provided a trigger for learning. Leaders developed their approach for crisis management through applied experience and stepping up in a crisis. This crucible experience has found to contribute towards the leader's approach to crisis management. / Mini Dissertation (MBA)--University of Pretoria, 2021. / Gordon Institute of Business Science (GIBS) / MBA / Unrestricted

No description available.

Date: 30-05-2023 Level: Bachelor Thesis In Business Administration, 15 cr Institution: School of Business, Society & Engineering, Mälardalens University Authors: Otrakci Zehra, Akimova Daria, Pousette Joar Title: Staying elegant whilst navigating CSR in a stormy world of crisis within the fashion industry: CSR as a tool to mitigate future global crisis on the fashion industry Supervisor: Konstantin Lampou Keywords: Crisis Management, CSR, Fashion, Covid-19, Crisis Mitigation Purpose: Existing literature has explored the relationship between CSR and crisis management,as well as effects of CSR on brand reputation, financial performance, and competitive advantage. Lastly, some studies investigated the use of CSR as a response to crises. The aim of this study isto explore and gain a deeper understanding of how fashion brands use CSR as a tool to mitigatenegative effects of future global crises on the fashion industry. Research question: How are fashion companies using CSR as a tool to mitigate the negativeeffects of future global crises? Method: The research method is qualitative and exploratory in nature, data was gathered viainterviews with non probability sampling. Results were obtained via an inductive contentanalysis. A few limitations of the study are time constraints, a limited sample size, as well asgeographic limitations. Conclusion: Key findings of the research are that fashion brands focus on supply chainresilience to create economic sustainability. CSR activities that fashion brands are doing whichassist in the mitigation of the negative effects associated with global crises are: embedding CSRinternally to enhance reputation, including providing a safe and fair working environment; onlineeducation aiding in crisis preparation; more control on the supply chain to monitor CSR

OBJECTIVE: Simulation offers an important avenue for surgical and anesthesia training. This is especially important for crisis management scenarios where individuals need to act quickly and efficiently for optimal patient care. Practice based performance can be measured and real time feedback provided during debriefing scenarios. METHODS: In this paper, we highlight a dual anesthesia and otolaryngology cavernous carotid injury scenario. The trials were run three different times with inter-trial debriefing. RESULTS: The focused debriefing improved resident performance in terms of blood loss on subsequent trials. Furthermore, the learners provided important feedback regarding the utility of training and how it improved their ability to handle crisis management scenarios in the future. CONCLUSION: Debriefing for crisis management in a simulation trial improves performance and trainee confidence. Follow up studies will evaluate real world effectiveness over a longer follow up period.

Campus crisis responders are critical to ensuring the safety of students on a college campus. However, attrition in student affairs and specifically in the field of residence life (the department that most professionals that serve in an on-call rotation would fall under), continues to be a concern (Marshall et al., 2016). I assert that burnout of staff members in these roles is a large part of the problem and that managers can ameliorate some of that burnout by controlling specific job factors for those who serve as campus crisis responders. I conducted a quantitative study using an anonymous survey on the Qualtrics platform that was distributed to staff members who serve as campus crisis responders at institutions of higher education. I primarily utilized professional Facebook groups related to Housing and residence life or student affairs in addition to professional email listserves to elicit participants. The effective sample size was 233 and participants were all individuals who serve in an on-call rotation on a college campus. The survey instrument was comprised of demographic questions, as well as questions from the Live-In/Live-On Report (Horowitz 1997) and the Copenhagen Burnout Inventory (Kristensen et al., 2005). Findings suggest that while participants who identified as female had a significantly higher rate of burnout than those who identified as male, there were no job factors that significantly affected the burnout rate of these staff members. The overall burnout rate of campus crisis responders, however, is significantly higher than that of other populations measured by the Copenhagen Burnout Inventory. With that in mind, hiring managers for campus crisis responders should look at the overall issue of burnout in their staff to address issues of attrition. Future research should include looking at staff and supervisor support, and organizational culture. / Educational Leadership

This research extends work done in business and society by employing institutional theory to examine organizational responses to social activism. This work examines how womens' reproductive healthcare facilities have responded to anti-abortion activism. Institutional theory, coupled with the crisis management literature, was used to develop a set of hypotheses. Survey data indicate that rather than conforming to pressures by anti-abortion activists, facilities develop features that actively resist the pressures exerted by this stakeholder group. The work extends research in corporate social performance by pointing out that crisis management can be subsumed under stakeholder management. The work also contributes to the crisis management literature by providing a theoretical base for that work and moves the focus of the work from product/process failures in large organizations to social crises faced by small organizations. It also extends research in institutional theory by expanding the way in researchers conceive of coercive pressures. / Ph. D.

<p>Internationella händelser såsom 11 september och tsunamikatastrofen har förändrat förutsättningarna för resebranschen på många sätt. Bland annat har ett ökat säkerhetstänkande hos resenärer manat fram ett paradigmskifte gällande synen på krishantering. Syftet med denna uppsats är att öka förståelsen för och kartlägga hur en medelstor resebyrå hanterade den internationella kris som uppkom i samband med tsunamikatastrofen. De förutsättningar som gäller för utarbetandet av en god krishanteringsplan beskrivs och förslag ges på hur företaget bör arbeta i framtiden när det gäller krishantering.</p><p>Forskningsbidraget med denna uppsats blir således att utifrån ett organisatoriskt perspektiv undersöka i vilken mån en krishanteringsplan förbättrar förutsättningarna för krishantering. Undersökningen har genomförts i form av en fallstudie, där tillvägagångssättet varit en kvalitativ ansats. Den teoretiska syntesen utgörs av The Best Practice Model med utgångspunkt från krisers olika stadier. Den empiri som ligger till grund för analysarbetet är av primär karaktär och har samlats in genom intervjuer med nyckelpersoner på resebyrån Resecity.</p><p>Det framgick att företaget lyckades väl med att hantera krisen som uppkom i samband med tsunamikatastrofen, trots att man inte hade en nedskriven krishanteringsplan. De lärdomar som drogs från denna internationella kris var bland annat erfarenheterna som katastrofen bidrog med, samt att de anställda blev mer känslomässigt förberedda inför framtida kriser.</p><p>De slutsatser som författarna kom fram till är att företaget bör formalisera den nuvarande muntliga krishanteringsplanen samt att företaget bör överväga att inkludera scenarioplanering i krishanteringsarbetet. Detta för att öka den positiva reaktionsförväntan som anses avgörande för effektiv krishantering.</p> / <p>International events such as the terror attacks of 9/11 and the tsunami disaster have changed what people think about travelling. An increased awareness of one’s own safety has brought forward a paradigm shift within the travelling industry regarding crisis management. The purpose of this thesis is to increase the understanding and describe how a mid sized travelling agency dealt with the international crisis that arose as a cause of the tsunami disaster. The prerequisite concerning the process of developing a good crisis management plan is described, and advice is given on how the organisation should work with crisis management in the future.</p><p>On the basis of the empirical data, it was concluded that the organisation managed well in coping with the tsunami disaster, despite not having a formal crisis management plan. The experience gained during this crisis is considered to be the foremost lesson learnt.</p><p>The authors’ recommendations for the organisation are to formalise their crisis management plan, as soon as possible, and also consider incorporating scenario planning. This aims to increase the so called positive expectational ability to react, which is considered important for efficient crisis management.</p>

Internationella händelser såsom 11 september och tsunamikatastrofen har förändrat förutsättningarna för resebranschen på många sätt. Bland annat har ett ökat säkerhetstänkande hos resenärer manat fram ett paradigmskifte gällande synen på krishantering. Syftet med denna uppsats är att öka förståelsen för och kartlägga hur en medelstor resebyrå hanterade den internationella kris som uppkom i samband med tsunamikatastrofen. De förutsättningar som gäller för utarbetandet av en god krishanteringsplan beskrivs och förslag ges på hur företaget bör arbeta i framtiden när det gäller krishantering. Forskningsbidraget med denna uppsats blir således att utifrån ett organisatoriskt perspektiv undersöka i vilken mån en krishanteringsplan förbättrar förutsättningarna för krishantering. Undersökningen har genomförts i form av en fallstudie, där tillvägagångssättet varit en kvalitativ ansats. Den teoretiska syntesen utgörs av The Best Practice Model med utgångspunkt från krisers olika stadier. Den empiri som ligger till grund för analysarbetet är av primär karaktär och har samlats in genom intervjuer med nyckelpersoner på resebyrån Resecity. Det framgick att företaget lyckades väl med att hantera krisen som uppkom i samband med tsunamikatastrofen, trots att man inte hade en nedskriven krishanteringsplan. De lärdomar som drogs från denna internationella kris var bland annat erfarenheterna som katastrofen bidrog med, samt att de anställda blev mer känslomässigt förberedda inför framtida kriser. De slutsatser som författarna kom fram till är att företaget bör formalisera den nuvarande muntliga krishanteringsplanen samt att företaget bör överväga att inkludera scenarioplanering i krishanteringsarbetet. Detta för att öka den positiva reaktionsförväntan som anses avgörande för effektiv krishantering. / International events such as the terror attacks of 9/11 and the tsunami disaster have changed what people think about travelling. An increased awareness of one’s own safety has brought forward a paradigm shift within the travelling industry regarding crisis management. The purpose of this thesis is to increase the understanding and describe how a mid sized travelling agency dealt with the international crisis that arose as a cause of the tsunami disaster. The prerequisite concerning the process of developing a good crisis management plan is described, and advice is given on how the organisation should work with crisis management in the future. On the basis of the empirical data, it was concluded that the organisation managed well in coping with the tsunami disaster, despite not having a formal crisis management plan. The experience gained during this crisis is considered to be the foremost lesson learnt. The authors’ recommendations for the organisation are to formalise their crisis management plan, as soon as possible, and also consider incorporating scenario planning. This aims to increase the so called positive expectational ability to react, which is considered important for efficient crisis management.

The rise of social media has brought an increasingly open and transparent environment, where everyone can share thoughts and opinions with other people. This new transparent world creates new challenges in many fields. One of these is in the field of crisis management. The question is how companies should handle a crisis in social media. The thesis starts by investigating theory regarding areas affecting crisis management in social media. From this theory; a quantitative survey, qualitative interviews and investigation of secondary data are conducted. This resulted in findings, regarding what is important for companies, concerning crisis management in social media. It is important for companies to monitor social media, to be quick in replying in social media and to reply in a human, non corporate, voice. It is as well important to have a crisis plan, a crisis response team and a main responsible for crisis management in social media. We have seen that it seems like larger companies generally are more prepared for crisis management in social media and that they consequently are better in handling a crisis in social media.