ABSTRACT Aim: This study aims to ascertain how firms develop and maintain trust and the influences trust have in organizations. Method: This study was conducted through a qualitative research method with an inductive approach by using semi‐structured in‐depth interviews. Interviews were gathered from employees of an IT company in Nepal, Tech One Global Nepal Pvt Ltd. Furthermore, the content analysis method was used for the analysis of data collated. Findings and Conclusion: Trust is mainly gained through the combinatory effort of the trustor and the trustee. The six cues identified to develop trust within an organization include; communication, accountability, commitment, consistency, transparency, and confidentiality. To maintain trust, it is of the essence for parties to endeavor to improve on the factors which contributed to its development. It is also imperative systems, processes, corporate culture, and an enhanced level of communication that tracks and instills an attitude of excellence into the staff of organizations are promoted. Trust safeguards the operational and market performance of an organization and ensures a business is sustained into the future. Where there is a lack of trust, there would be a tendency for increased staff turnover and the virtual collapse of businesses. Contribution of the Study: This study contributes to the literature on organizational trust by differentiating developing trust from maintaining trust since developed trust has the tendency of converting to distrust if measures are not instituted to retain it. To this end, this study provides new theoretical insights by identifying additional factors, including accountability, transparency, and confidentiality required to develop trust. The study further adds to academic studies by recognizing enhancement in communication and the establishment of a corporate culture that instills an attitude of excellence in staff as a key means to maintain trust in organizations. Maintenance of trust which has been deserted in preceding studies is critical for individuals, organizations, and societies to maximize the benefits of trust. This study offers unique recommendations for businesses to improve their performances as it explicitly combines practical experiences with theories on trust. We created a model that is justified based on state-of-the-art concepts of trust Reflections on the study and Suggestions for Future Research: This study was conducted with a single IT company but can be enhanced when its scope is extended to cover different countries across different industries and cultures. Moreover, the study includes only the perspective of employees of the company. We believe that broader researches could be steered by including the perspectives of customers of organizations, partner organizations with whom companies collaborate with, and features of corporate products that enhance trust. Keywords: Trust, Relationship, Customers, Employees, Management.

This thesis presents an attempt to simplify the language used in life insurance provisions.

The thesis considers marketing research in company PLYNY JEHLÁŘ Ltd. The aim of this thesis is to identify the rate of customers satisfaction with offered products and services. Theoretical part is concerned with new theoretical pieces of knowledge in the marketing field and its research. The thesis includes finding marketing research which shows weak and strong points of the company. On base of this research the, company will formulate future plans for its development.

abstract: The grand transition of electric grids from conventional fossil fuel resources to intermittent bulk renewable resources and distributed energy resources (DERs) has initiated a paradigm shift in power system operation. Distributed energy resources (i.e. rooftop solar photovoltaic, battery storage, electric vehicles, and demand response), communication infrastructures, and smart measurement devices provide the opportunity for electric utility customers to play an active role in power system operation and even benefit financially from this opportunity. However, new operational challenges have been introduced due to the intrinsic characteristics of DERs such as intermittency of renewable resources, distributed nature of these resources, variety of DERs technologies and human-in-the-loop effect. Demand response (DR) is one of DERs and is highly influenced by human-in-the-loop effect. A data-driven based analysis is implemented to analyze and reveal the customers price responsiveness, and human-in-the-loop effect. The results confirm the critical impact of demographic characteristics of customers on their interaction with smart grid and their quality of service (QoS). The proposed framework is also applicable to other types of DERs. A chance-constraint based second-order-cone programming AC optimal power flow (SOCP-ACOPF) is utilized to dispatch DERs in distribution grid with knowing customers price responsiveness and energy output distribution. The simulation shows that the reliability of distribution gird can be improved by using chance-constraint. / Dissertation/Thesis / Masters Thesis Electrical Engineering 2019

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Magistro baigiamajame darbe išanalizuotas miesto vaistinių klientų požiūris į vaistinių teikiamų paslaugų kokybę, prieinamumą, saugumą, informacijos gavimą, bendravimą su personalu, fizinę aplinką. Iškeltos klientų pasitenkinimo vaistinių veikla problemos ir palyginta su Vokietija bei pasiūlyti jų sprendimo būdai, pritaikant gerą Vokietijos patyrimą. Pirmoje darbo dalyje atlikta literatūros apžvalga apie poreikius, poreikių teorijas, lūkesčius dėl vaistinėse teikiamų paslaugų, sąlygas ir galimybes patenkinti klientų poreikius Vokietijoje ir Lietuvoje. Antroje dalyje pateikiama tyrimo metodika. Trečioje dalyje pateikiama atlikto klientų pasitenkinimo tyrimo duomenų analizė ir vertinimas. / In master’s thesis analyzed cities pharmacy customer approach to pharmacy services quality, accessibility, security, access for information, communication with staff, physical environment. Raised customers satisfaction issues and activities in pharmacies, compared with Germany and proposed solutions, using a good experience of Germany. In the first part of the work carried out literature review of the needs, needs theory, the expectations for pharmacy services, conditions and opportunities to fulfil the needs of customers in Germany and Lithuania. In the second part tendered research methodology. The third part presents a customer satisfaction research conducted data analysis and evaluation.

This study aims to explore the usage of the digital marketing to acquire and maintain business relationships, or more specifically, digital marketing in B2B start-ups within the Swedish market. Digital marketing is essential for businesses nowadays and has become a significant factor for business companies for improving and implementing their marketing strategies. Furthermore, business relationships have always taken an essential role among companies especially today due to the heightened level of digitalization. This case study attempts to answer two main research questions which this paper investigates on. To provide an exhaustive answer to the research questions: “How digital marketing contributes to acquiring business customers in B2B start-up context?” and “How digital marketing contributes to maintaining business customers in B2B start-up context?”, digital marketing approaches of eight respondents, theoretical implications and additional information will be examined in the upcoming chapters. The study concludes, that it was found that digital marketing is understood as an innovative and effective method for attracting, maintaining and building business relationships. However, the lack of resources is one fundamental reason why start-ups have difficulties in acquiring and maintaining business customers in practicing through digital marketing. Additionally, it was found that digital platforms and tools such as websites, industry specific platforms, and blogs provide the highest advantage for start-ups. Moreover, social media platforms like Instagram, LinkedIn and Facebook were in most use for presenting content that is informative, educational and honest. Digital marketing strategies in acquiring and maintaining business relationships are indicated in the analyses which give sufficient details in answering the research questions. The paper will provide suggestions for doing further research in improving the current topic in digital marketing.