In the operations management research, the inconsistent use of the same term for different concepts and the use of the similar concepts for different constructs potentially causes theoretical and statistical problems. This research addresses the importance of construct definitions and specification methodologically within the context of quality and sustainability management. It involves three essays using multiple quantitative methods such as partial least squares structural equation modeling and multiple regression in different consumer decision-making models in the automobile industry. In the first two essays, a comprehensive literature review results in definition and contextualization of the quality and sustainability constructs as applied to operations management and marketing research. The relationships of these constructs with consumer behavior are empirically tested. Building upon the first two essays, the third essay addresses the methodological issues on formative and reflective measurements by summarizing a procedure of validating formative measurements. The quality construct was used to illustrate the methodology. This research contributes to the literature, theory, and practices in the area of quality and sustainability management.

Assignment (MSc) -- University of Stellenbosch, 2004. / ENGLISH ABSTRACT: In an integrated crop-livestock production farm, the profitability and sustainability of farm production is dependent on the crop rotation strategy applied. Crop rotations have historically been applied to maintain long-term profitability and sustainabiliry of farming production by exploiting the jointly beneficial interrelationships existing among different crop types and the animal production activity. Monocrop (specifically wheat) growers in the Swartland area of the Western Cape are struggling to maintain long-term profitability and sustainability of the crop production, challenging them to rethink about the introduction crop rotation in the production planning. By making proper assumptions, this paper develops a mixed integer linear programming model to suggest a decision planning for the farm planning problem faced by an integratedcrop- livestock production farmer. The mathematical model developed includes crop production, dairy production and wool sheep production activities, which permitted the consideration of five crop types within a crop rotation system. By assuming that a farmer uses a cycle of at most three years, the crop rotation model was incorporated in the composite mixed integer linear farm planning model. In order to demonstrate the application of the mathematical farm planning model formulated, a case study is presented. Relevant data from the Koeberg area of the Swartland region of the Western Cape was applied. For each planning period, the model assumed that the farm has the option of selecting from any of 15 cropping strategies. A land which is not allocated to any of the 15 crop rotation strategies due to risky production situation is left as grass land for roughage purposes of the animal production. Results of the mathematical model indicated that farm profit is dependent on the cropping strategy selected. Additionally, animal production level was also dependent on the crop strategy appl ied. Furthermore, study results suggest that the profit generated from the integrated crop-livestock farm production by adopting crop rotation was superior to profit generated 1'1'0111 the farm activities which are based on monocrop wheat strategy. Empirical results also indicated that the complex interrelationship involved in a mixed crop-livestock farm operation play a major role in determining optimal farm plans. This complex interrelationships favour the introduction of crop rotation in the crop production activities of the farm under investigation. Crop production risk is the major risk component of risk the farmer faces in the farm production. In this study, risk is incorporated in the mixed integer programrnmg farm planning model as a deviation from the expected values of an activity of returns. Model solution with risk indicated that crop rotation strategy and animal production level is sensitive to risk levels considered. The Results also showed that the incorporation of risk in the model greatly affects the level of acreage allocation, crop rotation and animal production level of the farm. Finally, to improve the profitability and sustainability of the farm activity, the study results suggest that the introduction of crop rotation which consist cereals, oil crops and leguminous forages is of paramount importance. Furthermore, the inclusion of forage crops such as medics in the integrated crop livestock production is beneficial for sustained profitability from year to year. / AFRIKAANSE OPSOMMING: Wisselbou is baie belangrik om volhoubare winsgewindheid te verseker in 'n geintegreerde lewendehawe I gewasverbouing boerdery in die Swartland gebied van Wes-Kaap. "n Monokultuur van veral koring produksie het ernstige problerne vir produsente veroorsaak. In hierdie studie word 'n gemengde heeltallige liniere prograrnmerings-model gebruik om te help met besluitneming in sulke boerderye.Die wiskundige model beskou die produksie van kontant- en voer-gewasse (5 verskillende soorte) asook suiwel- en wol/vleis-produksie (beeste en skape) .Daar word aanvaar dat die boer "n siklus van hoogstens 3 jaar in die wisselbou rotasie model gebruik .. 'n Gevallestudie word gedoen met behulp van toepaslike data van 'n plaas in die Koeberg gebied. Die model aanvaar dat die produsent 'n keuse het uit 16 wisselbou strategic .Resultate toon dat winsgewindheid afhanklik is van die strategie gekies en dat wisselbou beter resultate lewer as in die geval van "n monokultuur.Dit wys ook dat die wisselwerking tussen diereproduksie en gewasproduksie baie belangrik is in die keuse van 'n optimale strategie. Die risiko in gewasverbouing is die belangrikste risiko factor vir die produsent.In hierdie studie word risiko ook ingesluit in die gemengde heeltallige model, naamlik as 'n afwyking van die verwagte opbrengs-waardes .Die model toon duidelik dat gewasproduksie en lewendehawe-produksie baie sensitief is ten opsigte van die gekose risiko vlak. Die studie toon ook dat 'n wisselbou program wat die produksie van graan (veral koring) .oliesade asook voere insluit belangrik is vir volhoubare winsgewindheid Die insluiting van klawers (bv "medics") is veral belangrik hier.

The South African (SA) sugar industry supports approximately 50,940 small and large scale producers who collectively produce 22 million tons of sugarcane seasonally, on average. SA farmers face many challenges that lead to an uncertain decision making environment. Despite a general consensus among agricultural economists that risk constitutes a prevalent feature of the production and marketing environment, various authors have recently stated that risk-related research has failed to provide a convincing argument that risk matters in farmers' decisions. The various shortcomings of previous research have been identified and recommendations for the future proposed. Recommendations include that the focus of future risk research should be on holistic risk management. This study firstly identified the perceived importance of 14 separate sources of risk for a sample of 76 large-scale commercial sugarcane farmers in KwaZulu-Natal. Once a sufficient understanding of the risk perceptions of respondents had been attained, their use of 12 risk-related management strategies was determined. Principal components analysis (PCA) was used to investigate how individual management instruments are grouped together by respondents into choice brackets in order to make use of complementary and substitution effects. The study then proposed and demonstrated a technique that may be used in future research to isolate the effects of risk on individual risk-related management responses by modelling the management strategies contained within individual choice brackets with two-stage least squares regression analysis (2SLS). The most important risk sources were found to be the threats posed by land reform, minimum wage legislation and the variability of the sugar price, in that order. PCA identified seven risk dimensions, collectively explaining 78% of the variance in all 14 risk sources considered. These dimensions were: the "Crop Gross Income Index", "Macroeconomic and Political Index", "Legislation Index", "Labour and Inputs Index", "Human Capital and Credit Access Index", "Management Index" and the "Water Rights Index". Respondents were also asked questions regarding risk-related management strategies, including diversification of on-farm enterprises, investments and management time. PCA identified six management response brackets, collectively explaining 77% of the variance in the 12 responses considered. These response indexes were: the "Mechanisation and Management Bracket", "Enterprise and Time Diversification Bracket", "Insurance and Credit Reserve Bracket", "Geographic and Investment Diversification Bracket", "Land Trade Bracket" and the "Labour Bracket". Lastly, the study proposed a methodology for investigating the role of individuals' risk preferences in decision making. The recommended technique involves the simultaneous modelling of the major risk-related management strategies within each management response bracket, using 2SLS. A measure of risk preference was included in the 2SLS analysis to establish the influence of risk on decision making. By applying this methodology to the data obtained in this study, respondents were shown to be taking advantage of various complementary and substitution effects that exist between management responses. This was evident from the PCA and confirmed for the first previously identified management response bracket using 2SLS regression analysis. Risk attitude was shown to be a significant determinant of management decisions regarding the extent to which back-up management is kept in reserve. Important policy recommendations stemming from this study include that government review restrictive labour legislation and decrease the uncertainty surrounding new land redistribution legislation. Farmers need to make better use of available information by considering the effects of any single management decision on separate decisions, enabling them to take further advantage of substitution and complementary effects that may exist between management strategies previously considered in separate decision brackets. The fact that mechanisation and labour use occur in separate risk-related management response brackets in this study is an example of one such substitution effect that farmers do not seem to be utilising in terms of their management decision making. Future research using time series data is important in order to identify how risk perceptions and management portfolios change over time. Also, further research using the methodology proposed in this study may prove to be a useful means of more adequately addressing the question "Does risk matter in farmers' decisions?" / Thesis (M.Sc.)-University of KwaZulu-Natal, Pietermaritzburg, 2007.

[Formulae and special characters can only be approximated here. Please see the pdf version of the abstract for an accurate reproduction.] This thesis reviews, extends and applies to urban traffic analysis the entropy concept of Shannon and Luce's mathematical psychology in a fairly complex and mathematically demanding model of human decision making, if it is solved as a deeply nested structure of logit calculus. Recognising consumers' different preferences and the universal propensity to seek the best choice when going to some desired goal (k), a transparent mathematical program (MP) is developed: the equivalent of a nested multinomial logit model without its inherent computational difficulty. The MP model makes a statistical assessment of individual decisions based on a randomised (measurable) utility within a given choice structure: some path through a diagram (Rk, Dk), designed a priori, of a finite number of sequential choices. The Equivalence Theorem (ET) formalises the process and states a non-linear MP with linear constraints that maximises collective satisfaction: utility plus weighted entropy, where the weight (1/θn) is a behavioural parameter to be calibrated in each case, eg for the Perth CBD. An optimisation subject to feasible routes through the (Rk, Dk) network thus captures the rational behaviour of consumers on their individually different best-choice decision paths towards their respective goals (k). This theory has been applied to urban traffic assignment before: a Stochastic User Equi-librium (SUE). What sets this thesis apart is its focus on MP models that can be solved with standard Operations Research software (eg MINOS), models for which the ET is a conditio sine qua non. A brief list of SUE examples in the literature includes Fisk's logit SUE model in (impractically many) route flows. Dial's STOCH algorithm obviates path enumeration, yet is a logit multi-path assignment procedure, not an MP model; it is nei-ther destination oriented nor an optimisation towards a SUE. A revision of Dial's method is provided, named STOCH[k], that computes primal variables (node and link flows) and Lagrangian duals (the satisfaction difference n→k). Sheffi & Powell presented an unconstrained optimisation problem, but favoured a probit SUE, defying closed formulae and standard OR software. Their model corresponds to the (constrained) dual model here, yet the specifics of our primary MP model and its dual are possible only if one restricts himself to logit SUE models, including the ET, which is logit-specific. A real world application needs decomposition, and the Perth CBD example is iteratively solved by Partial Linearisation, switching from (measured) disutility minimisation to Sheffi & Powell's Method of Successive Averages near the optimum. The methodology is demonstrated on the Perth Central Business District (CBD). To that end, parameter Θ is calibrated on Main Roads' traffic count data over the years 1997/98 and 1998/99. The method is a revision of Liu & Fricker's simultaneous estimation of not only Θ but an appropriate trip matrix also. Our method handles the more difficult variable costs (congestion), incomplete data (missing observations) and observation errors (wrong data). Finally, again based on Main Roads' data (a sub-area trip matrix), a Perth CBD traffic assignment is computed, (a) as a logit SUE and - for comparison - (b) as a DUE (using the PARTAN method of Florian, Guélat and Spiess). The results are only superficially similar. In conclusion, the methodology has the potential to replace current DUE models and to deepen transport policy analysis, taking into account individual behaviour and a money-metric utility that quantifies 'social benefits', for instance in a cost-benefit-analysis.

Au cours des dernières décennies, avec un fort développement de l'économie mondiale et des nouvelles technologies, la structure des systèmes industriels devient de plus en plus complexe. Elle peut être une combinaison des structures élémentaires telles que structures séries, structures parallèles, structures séries-parallèles, etc. Dans la littérature, la plupart des travaux s'intéressent à développer des stratégies de regroupement en considérant des structures séries. Cette hypothèse est parfois très pénalisée et se limite l'application de ces stratégies dans la réalité. C'est pourquoi, l'objectif principal de cette thèse est de développer des stratégies de regroupement (dynamique et stationnaire) pour la maintenance des systèmes multi-composants avec structure complexe. Ces stratégies développées se basent sur des modèles de durée de vie avec la durée de maintenance non-négligeable. De plus, les conditions dynamiques (contextes dynamiques) telles que opportunités de faire la maintenance, changements de la structure, etc. sont étudiées et intégrées dans la planification de maintenance. Les études montrent la nécessité et les difficultés de la prise en compte de la structure complexe dans les décisions de maintenance. Exemples numériques confirment les avantages de nos stratégies de maintenance en comparant avec les autres stratégies existantes dans la littérature / In the recent decades, with a strong development of the global economy and new technologies, the structure of industrial systems is more and more complex. It can be a combination of elementary structures such as series structures, parallel structures, series-parallel structures, etc. In the literature, the most work focused on developing grouping strategies by considering series structures. This assumption is sometimes much penalized and limited the application of these strategies in reality. Therefore, the main objective of this thesis is to develop dynamic and stationary grouping strategies for the maintenance of multi-component systems with complex structure. These strategies have been developed for age-based models with non-negligible maintenance durations. In addition, dynamic conditions (dynamic context) such as maintenance opportunities, changes of the structure, etc., are considered and integrated into the maintenance scheduling.Our studies show the necessity and the difficulties of taking into account of the complex structure in the maintenance decisions. Numerical examples confirm the advantages of our maintenance strategies by comparing with other existing strategies in the literature

Lors de la phase de conception d'un système de production, toutes les alternatives fonctionnelles et technologiques doivent être étudiées afin de proposer la ou les meilleures solutions possibles. Ceci se traduit souvent par une conjugaison de plusieurs sous-problèmes tels que: la sélection de pièces d'équipements à partir d'un ensemble de solutions candidates pour chaque opération de fabrication; l'équilibrage et le dimensionnement des postes de travail; le dimensionnement des zones de stockage; le dimensionnement des systèmes de transport et l'aménagement des emplacements.Dans ce contexte, nous nous sommes intéressés à l’évaluation des performances ainsi qu’à l’optimisation de la conception d’un système de production très répandus dans l'industrie manufacturière à gros volume à savoir les lignes de production en série.Nous avons proposé une nouvelle méthode analytique d’évaluation de performances dite « Méthodes par Machines Equivalentes ». Cette méthode présente les avantages d'être plus précise et plus rapide que les approches existantes dans la littérature. Nous avons aussi montré la pertinence de cette méthode pour l’évaluation du taux de production des systèmes en configuration séries-parallèles ainsi que les lignes avec des machines ayant plusieurs modes de défaillance. Nous avons aussi développé un nouvel algorithme de programmation non linéaire afin d’optimiser le dimensionnement des stocks intermédiaires / During the design phase of a production system, all functional and technological alternatives should be explored in order to propose the best possible solutions. This often results in a combination of several sub-problems such as: selection of pieces of equipments from a set of candidate solutions for each manufacturing operation, dimensioning and allocation of buffers and storage areas, balancing workload among the different workstations, the specification of the type and capacity of the material handling system and the layout of equipments which consists of determining which workstations should be adjacent to each other and how they should be connected.In this context, we were interested in performance evaluation and optimization of serial production lines which are very common in high volume production systems.We have proposed a new analytical method, known as « Equivalent Machines Method» to evaluate the production line throughput. This method has the advantages to be more accurate and faster than the existing approaches in the literature.We have also established the relevance of this method for evaluating the production rate of series-parallel systems and other serial lines with machines having multiple failure modes.We have also developed a new algorithm based on nonlinear programming approach to solve the buffer allocation problem

Fu Gang. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (leaves 71-72). / Abstracts in English and Chinese. / ABSTRACT OF THESIS ENTITLED --- p.I / ACKNOWLEDGEMENT --- p.III / TABLE OF CONTENT --- p.IV / LIST OF FIGURES --- p.VII / LIST OF TABLES --- p.VIII / Chapter CHAPTER 1 --- INTRODUCTION --- p.1 / Chapter 1.1 --- A Third-party E-commerce Logistics Center in Need --- p.1 / Chapter 1.2 --- Difficulty in Designing the Logistics Center --- p.2 / Chapter 1.3 --- AHP and ANP --- p.3 / Chapter 1.4 --- Scope of the Study --- p.4 / Chapter 1.5 --- Organization of the Thesis --- p.5 / Chapter CHAPTER 2 --- BACKGROUND AND LITERATURE REVIEW --- p.7 / Chapter 2.1 --- Third-party E-commerce Logistics Center --- p.7 / Chapter 2.2 --- "Government, Investors, and Users" --- p.8 / Chapter 2.3 --- Center Design --- p.11 / Chapter 2.3.1 --- Information and Physical Infrastructure --- p.11 / Chapter 2.3.2 --- Ownership Arrangement --- p.12 / Chapter 2.3.3 --- Design Alternatives --- p.13 / Chapter 2.4 --- Evaluating Design Alternatives --- p.17 / Chapter CHAPTER 3 --- AHP MODEL --- p.19 / Chapter 3.1 --- Introduction of AHP --- p.19 / Chapter 3.2 --- AHP Models for Government --- p.20 / Chapter 3.2.1 --- Benefit to Government --- p.20 / Chapter 3.2.2 --- Cost to Government --- p.23 / Chapter 3.2.3 --- Risk to Government --- p.24 / Chapter 3.3 --- AHP Models for Investors --- p.25 / Chapter 3.3.1 --- Benefit to Investors --- p.25 / Chapter 3.3.2 --- Cost to Investors --- p.28 / Chapter 3.3.3 --- Risk to Investors --- p.29 / Chapter 3.4 --- AHP Models for Users --- p.32 / Chapter 3.4.1 --- Benefit to Users --- p.32 / Chapter 3.4.2 --- Cost to Users --- p.34 / Chapter 3.4.3 --- Risk to Users --- p.36 / Chapter CHAPTER 4 --- RISK SHARING IN CENTER DESIGN ´ؤ USING AHP MODEL --- p.38 / Chapter 4.1 --- "Solution Methodology of Aggregating Benefit, Cost and Risk in AHP" --- p.38 / Chapter 4.2 --- Aspects in Determining an Agreeable Solution --- p.40 / Chapter 4.3 --- Sensitivity Analysis in AHP --- p.42 / Chapter 4.4 --- A Conflict-Resolving Solution Procedure for AHP --- p.44 / Chapter 4.5 --- An Illustrative Numerical Example in AHP --- p.48 / Chapter CHAPTER 5 --- ANP MODEL --- p.51 / Chapter 5.1 --- Introduction of ANP --- p.51 / Chapter 5.2 --- ANP Models for Government --- p.53 / Chapter 5.2.1. --- Benefit to Government --- p.55 / Chapter 5.2.2. --- Cost to Government --- p.54 / Chapter 5.2.3. --- Risk to Government --- p.54 / Chapter 5.3 --- ANP Models for Investors --- p.56 / Chapter 5.3.1 --- Benefit to Investors --- p.56 / Chapter 5.3.2 --- Cost to Investors --- p.56 / Chapter 5.3.3 --- Risk to Investors --- p.56 / Chapter 5.4 --- ANP Models for Users --- p.56 / Chapter 5.4.1 --- Benefit to Users --- p.56 / Chapter 5.4.2 --- Cost to Users --- p.58 / Chapter 5.4.3 --- Risk to Users --- p.58 / Chapter CHAPTER 6 --- RISK SHARING IN CENTER DESIGN ´ؤ USING ANP MODEL --- p.60 / Chapter 6.1 --- Aggregated Benefit-Cost-Risk ANP Model --- p.60 / Chapter 6.2 --- Sensitivity Analysis of ANP Model in an AHP Fashion --- p.61 / Chapter 6.3 --- Sensitivity Analysis of General ANP Model --- p.62 / Chapter 6.4 --- A Conflict-Resolving Solution Procedure for ANP --- p.63 / Chapter 6.5 --- An Illustrative Numerical Example in ANP --- p.66 / Chapter CHAPTER 7 --- p.69 / CONCLUSION --- p.69 / BIBLIOGRAPHY --- p.71

Aujourd'hui, les systèmes industriels deviennent de plus en plus complexes. Cette complexité est due d’une part à la structure du système qui ne se résume pas à des structures classiques en fiabilité, d’autre part à la prise en compte de composants présentant des phénomènes de dégradation graduelle que des systèmes de monitoring permettent de surveiller. Ceci mène à l'objectif de cette thèse portant sur le développement des stratégies de maintenance prévisionnelle pour des systèmes multi-composants complexes. Les politiques envisagées proposent notamment des stratégies de regroupement de composants permettant de tirer des dépendances économiques identifiées. Des facteurs d'importance permettant de prendre en compte la structure du système et la dépendance économique sont développés et combinés avec les évaluations de fiabilité prévisionnelle des composants pour l’élaboration de règles de décision de regroupement. De plus, un couplage des règles de décision de maintenance et de gestion des stocks est également étudié. L’ensemble des études menées montrent l’intérêt de la prise en compte de la fiabilité prévisionnelle des composants, des dépendances économiques et de la structure complexe du système dans l'aide à la décision de maintenance et de gestion des stocks. L’avantage des stratégies développées est vérifié en les comparant à d’autres existantes dans la littérature / Today, industrial systems become more and more complex. The complexity is due partly to the structure of the system that cannot be reduced to classic structure reliability (series structures, parallel structures, series-parallel structures, etc), secondly the consideration of components with gradual degradation phenomena that can be monitored. This leads to the main purpose of this thesis on the development of predictive maintenance strategies for complex multi-component systems. The proposed policies provide maintenance grouping strategies to take advantage of the economic dependence between components. The predictive reliability of components and importance measures allowing taking into account the structure of the system and economic dependence are developed to construct the grouping decision rules. Moreover, a joint decision rule for maintenance and spare parts provisioning is also studied.All the conducted studies show the interest in the consideration of the predictive reliability of components, economic dependencies as well as complex structure of the system in maintenance decisions and spare parts provisioning. The advantage of the developed strategies is confirmed by comparing with the other existing strategies in the literature

Indiana University-Purdue University Indianapolis (IUPUI) / In today's fast paced world, people have become increasingly interested in online communication to facilitate their lives and make it faster. This goes on from simple social interactions to more advanced actions like shopping on the internet. The presence of such activities makes it crucial for people to use their common sense and judgment to process all this information and evaluate what/who they trust and what/whom they do not. This process would have been much easier if the number of people in such networks is really small and manageable. However, there are millions of users who are hooked online every day. This makes the person very overwhelmed with his trusting decision, especially when it comes to interacting with strangers over the internet, and/or buying personal items, especially expensive ones. Therefore, many trust models have been proposed by computer scientists trying to evaluate and manage the trust between users using different techniques and combining many factors. What these computer scientists basically do is coming up with mathematical formulas and models to express trust in online networks and capture its parameters. However, social scientists are the people better trained to deal with concepts related to human behaviors and their cognitive thinking such as trust. Thus, in order for computer scientists to support their ideas and get a better insight about how to direct their research, people like social scientists should contribute. With this in mind, we realized in our group work the importance of such contribution, so we came up with the idea of my research work. In my search, I tried to find how these social scientists think and tackle a dynamic notion like trust, so we can use their findings in order to enhance our work and trust model. Through the chapters, I will discuss an already developed trust model that uses measurement theory in modeling trust. I will refer back to this model and see how other social scientists dealt with some of the issues encountered by the model and its functionality. Some small experiments have been done to show and compare our results with social scientists results for the same matter. One of the most important and controversial points to be discussed from social scientists' point of view is whether trust is transitive or not. Other points to be discussed and supported by social scientists' research include aggregation, reputation, timing effects on trust, reciprocity, and experience effects on trust. Some of these points are classified into trust mapping categories and others are related to trust management or decision making stages. In sum, this work is a multidisciplinary study of trust whose overall goal is to enhance our work and results, as computer scientists.

Apesar da significativa representatividade do setor da construção civil na economia, o gerenciamento dos resíduos sólidos gerados pelo setor ainda é um desafio na maioria dos municípios brasileiros. Os resíduos da construção civil (RCC) são gerados nas atividades relacionadas à construção, comércio e indústria de materiais da construção civil. Estes resíduos quando não recebem tratamento e destinação adequados além de causarem impactos ambientais, afetam direta ou indiretamente a saúde, segurança e o bem estar da população, interferindo nas atividades sociais e econômicas e na qualidade dos recursos ambientais. Neste contexto, a logística reversa é vista como alternativa para gestão adequada dos resíduos, quando bem planejada e executada. A logística reversa está prevista na Lei no 12.305/2010, que trata sobre a Política Nacional dos Resíduos Sólidos (PNRS). No entanto, a implantação da logística reversa ainda é um desafio para alguns setores devido às dificuldades inerentes a este sistema e a falta de informações quanto à operacionalização e regulamentação. Tendo em vista esta dificuldade, este trabalho tem como objetivo avaliar o potencial de aplicação dos preceitos da logística reversa ao setor da construção civil na cidade de Curitiba e propor um modelo conceitual, destacando as responsabilidades dos principais participantes da cadeia produtiva da construção civil. Na primeira etapa da pesquisa, profissionais da construção civil foram selecionados para responder, com auxílio da técnica Delphi, um questionário, elaborado com base na revisão da literatura, a fim de selecionar critérios relevantes para compor o sistema de logística reversa no setor da construção civil. Na primeira rodada Delphi os profissionais opinaram sobre a relevância dos critérios escolhidos para compor o sistema de logística reversa e na segunda rodada foi realizada a análise multicritério com auxílio do Processo de Análise Hierárquica (AHP) a fim de ponderar e hierarquizar os critérios selecionados. Os resultados foram analisados na ferramenta BPMS AHP Excel e exportados por meio de gráficos. Nesta etapa da pesquisa foi demonstrado que a aplicação do questionário Delphi em conjunto com o AHP auxilia a tomada de decisão dos agentes da cadeia produtiva da construção civil. Os resultados apontam a importância da relação colaborativa entre clientes e fornecedores na devolução materiais e as possíveis barreiras que podem dificultar a operacionalização do sistema de logística reversa no setor da construção civil como a falta de apoio do governo, conscientização da população e baixo incentivo para reutilização de RCC. Na etapa da idealização e elaboração do modelo conceitual, com o auxílio da ferramenta Free Mind, foi possível destacar o potencial de aplicação dos preceitos da logística reversa entre os principais agentes da cadeia produtiva da construção civil em Curitiba. O modelo proposto auxilia na compreensão do fluxo de materiais no sistema de logística reversa e as responsabilidades de cada prestador de serviço, na execução das atividades relacionadas à construção civil, incluindo o gerenciamento dos RCC, além do cumprimento da PNRS e minimização dos impactos ambientais. / Despite the significant representativeness of the construction sector in the economy, the management of solid waste generated by the sector is still a challenge in most Brazilian municipalities. Construction and Demoliton Waste (CDW) is generated in activities related to the construction, trade and construction materials industry. The CDW when not properly treated and destined besides causing environmental impacts can affect directly or indirectly the health, safety and welfare of the population, interfering in social and economic activities and the quality of environmental resources. In this context, reverse logistics is seen as one of the alternatives for proper waste management, when well planned and executed. Reverse logistics is provided for in Law 12.305/2010, which deals with the National Policy on Solid Waste (NPSW). However, the implementation of reverse logistics is still a challenge for some sectors due to the difficulties inherent in this system and the lack of information regarding operationalization and regulation. In view of this difficulty, this paper aims to evaluate the potential of applying the reverse logistics precepts to the civil construction sector in the city of Curitiba and to propose a conceptual model, highlighting the responsibilities of the main participants in the civil construction production chain. In the first stage of the research, professionals of construction industry were selected to answer, with the help of the Delphi technique, a questionnaire elaborated based on the literature review, in order to select relevant criteria to compose a reverse logistics system to the civil construction sector. In the first round of Delphi, the participants decided on the relevance of the criteria chosen to compose the reverse logistics system and in the second round a multicriteria analysis was carried out with the aid of Analytic Hierarchy Process (AHP) in order to weight and hierarchize the criteria selected. The results were analyzed in the BPMS AHP Excel tool and exported through graphs. In this stage of the research it was demonstrated that the application of Delphi questionnaire in conjunction with the AHP helps the decision making of the agents of the civil construction productive chain. The results point out the importance of the collaborative relationship between customers and suppliers in the return of materials and possible barriers that may hinder the operation of the reverse logistics system in the construction sector, such as a lack of government support, population awareness and a low incentive to CDW reuse. In the stage of idealization and elaboration of the conceptual model, with Free Mind tool, it was possible to highlight the potential of applying the reverse logistics precepts among the main agents of the civil construction production chain in Curitiba. The proposed model assists in understanding the flow of materials in the reverse logistics system and the responsibilities of each service provider in the execution of activities related to civil construction, including the management of CDW, besides compliance with NPSW and minimization of environmental impacts.