Universidade de Taubaté / The materials administration system is a quite important activity for the public administration, since it involves human resources, materials and finances. An efficient planning is essential, mainly with respect to the classification and specification of materials to be purchased. In this work it will be discussed the procedures found in specialized literature and to propose a systematic methodology of purchasing and specifying lasting goods until the permission stage for the bidding. Aiming the specific objective to demonstrate that it is possible to do this activity, by the public school institutions, with guaranteed quality, in obedience to the law. The study will be focused on the school desks or the sets of school desk and chair. The reference is the University of Taubaté (UNITAU) and a comparison between the furniture of UNITAU and the one indicated by the technical standard of ABNT - Associação Brasileira de Normas Técnicas. In this case, with school desks, what happens is the no meeting by the fair amount of the teaching institution (public and private) to what is called ergometric study for the user. As the school desks are done for the students to attend classes in a room, anthropometrical study must be performed since they are the one who is going to use most of the time (at least four classes per day). It is widely known that learning is consequence of combination of didactics and pedagogic which must, among others, distinguish the satisfactory conditions of physical space, aeration, illumination, acoustic and comfortable chair for the student to feel good in the environment and consequently to reach the objective of his stay in the school the learning. The selected case involve research with the students, to wish the acquisition of the chairs with appropriate specification is, when possible in obedience to the technical standard, it certainly will provide required comfort and safety for them to feel pleasure in being in a classroom. For the institution, the certainty of the acquisition of goods of high confidence which fully satisfy the technical necessities. / O Sistema de Administração de Materiais é uma atividade de fundamental importância para a Administração Pública, pois envolve recursos humanos, materiais e financeiros, tornando imprescindível um planejamento eficiente, principalmente no que diz respeito à classificação e especificação dos materiais a serem adquiridos. Serão discutidos, neste trabalho, os procedimentos encontrados na literatura da área, e será proposta uma metodologia sistemática de compras e especificação de bens permanentes até a fase de autorização para o tipo de licitação, com o objetivo específico de demonstrar que é possível a realização dessa atividade, por instituições públicas de ensino, com qualidade assegurada, em obediência ao cumprimento da Lei de Licitações e Contratos Lei n 8666, de 21.06.1993 (atualizada pelas Leis ns 8883 de 08.06.1994, 9032 de 28.04.1995 e 9648 de 27.05.1998). O estudo será focalizado nas carteiras ou conjuntos de mesa e cadeira escolares. O referencial é a Universidade de Taubaté, e será feita uma comparação entre o mobiliário da UNITAU e o indicado por norma técnica da ABNT -Associação Brasileira de Normas Técnicas. No caso em pauta, carteiras escolares, o que se verifica é o não atendimento por boa parte das instituições de ensino (públicas ou particulares), ao que se denomina estudo ergonométrico do usuário. Se as carteiras escolares são feitas para que os alunos assistam às aulas em uma sala, deve-se estudar os dados antropométricos dos estudantes que irão utilizá-las, tendo em vista que eles passarão boa parte de seu tempo (pelo menos quatro horas /aulas), sentados em suas carteiras. É notório que um bom aprendizado decorre de um conjunto de medidas didático-pedagógicas que deve, entre outras, ressaltar as condições satisfatórias de espaço físico, aeração, iluminação, acústica e carteiras confortáveis, para que o aluno possa se sentir bem dentro do ambiente, e, conseqüentemente, atingir o objetivo de sua estada na escola o aprendizado. O caso selecionado envolve pesquisa com os alunos, aos quais a aquisição de carteiras com adequada especificação e, sempre que possível, em obediência às normas técnicas, certamente proporcionará o conforto e a segurança necessários para que eles sintam prazer em estar dentro da sala de aula. Para a instituição, a certeza da aquisição de um bem de alta confiabilidade, que irá satisfazer plenamente suas necessidades técnicas.

The aim of this thesis is to analyze, design and implement solution for selling merchandise, which sellers can be used with commonly used hardware, free in basic package and they should be able to handle system setup. As a result, sellers can avoid new operating costs. The system will run as a service on Heroku servers. The front-end and back-end is implemented in JavaScript, front-end also uses React. GraphQL is used for communication between frontend and back-end. The data is stored in the PostgreSQL relational database, but also is used the Redis database, which runs tasks in the background.

The main content of this masters’s thesis is designing of an audio mixing desk and simulation of individual components in software OrCAD. The most important parts of the device are input preamplifiers for dynamic, electret and condenser microphones, stereo unbalanced inputs and balanced line level preamplifiers, equalization circuits and LED level indicators of individual channels, headphone listening circuit, 10-band equalizer, audio spectrum analyzer, circuits with balanced signal for main outputs and power supply circuits.

MSCAGR / Department of Soil Science / Soil hydraulic and hydraulic-related physical properties are key to soil productivity and these properties are widely studied. Nevertheless, their spatial variability is least understood. Two sites were selected for this study (University of Venda Experimental farm and Roodeplaat, Agricultural Research Council farm). The objectives of this study were to determine the spatial variability of soil water content, water infiltration and hydraulic conductivity on selected soils. Field measurements were done on a 20 m × 20 m. Soil hydraulic and hydraulic-related physical properties were studied at two depths, 0 – 0.2 m top soil and 0.2 – 0.4 m sub soil. The field was irrigated to saturation and let to drain freely for two days. The soil was quickly secured in water cans to avoid further loss of water by evaporation and taken to the laboratory for analysis. Data was analysed using ordinary kriging method in ArcMap® software version 10.4 to generate spatial variability maps and semi variograms. The University of Venda Experimental farm had lesser spatial variability with coefficient of variation ranging from 9.6 to 33.4%. The spatial variability of soil was very low confirmed by contour maps depicting slightly homogeneity. Whereas, the soil hydro-physical properties displayed greater spatial variability at Roodeplaat, Agricultural Research Council Experimental farm. The empirical variograms of spherical model fits were also assuming weak spatial dependence with a curve variogram. The coefficient of variation ranged from 10.5 to 51.9%. Therefore, the greater variability at Roodeplaat, Agricultural Research Council Experimental farm indicated that coarse soil texture under conventional tillage has a greater influence on the spatial variability of the soil hydro-physical properties. / NRF

La Mesa de Ayuda provee a los usuarios y clientes un único punto de contacto para todas las solicitudes e incidencias que puedan necesitar. Es como un representante de los servicios de TI en una organización y se considera un punto clave dentro de las mejores prácticas sobre la gestión de los servicios de TI(ITSM). Si hablamos de la gestión de servicios de TI, muchas personas lo relacionarán con ITIL (Information Technology Infrastructure Library). ITIL ofrece un conjunto de buenas prácticas para gestionar los servicios de TI y este es el marco de referencia más aceptado en todo el mundo. Sin embargo, existen empresas que aún no adoptan este tipo de metodologías, como es el caso de la organización en este estudio. Debido a que este consorcio administra uno de los principales aeropuertos de Sudamérica, tienen la necesidad mejorar sus procesos y ser eficientes en su gestión. El presente trabajo de investigación tiene como propósito diseñar una mesa de ayuda que pueda solucionar los problemas que actualmente tiene el servicio de TI. Asimismo, se evaluará y recomendará la mejor alternativa de solución que se adapte mejor a sus necesidades y recursos. Como último punto, se brindará los parámetros que deberán considerar para su implementación. / The Help Desk provides users and clients with a single point of contact for all requests and incidents they may need. It is like a representative of IT services in an organization and is considered a key point within the best practices on IT service management (ITSM). If we talk about IT service management, many people will relate it to ITIL (Information Technology Infrastructure Library). ITIL offers a set of good practices for managing IT services and this is the most widely accepted framework of reference worldwide. However, there are companies that still do not adopt this type of methodologies, as is the case of the organization in this study. Because this consortium manages one of the main airports in South America, they need to improve their processes and be efficient in their management. The present research work aims to design a help desk that can solve the problems that your IT service currently has. Likewise, the best alternative solution that best suits your needs and resources will be evaluated and recommended. As a last point, the parameters to be considered for its implementation will be provided. / Trabajo de investigación

This diploma thesis deals with the phenomenon of shared economy and describes it both on a wide scale and in specific sectors of its use in the social and health sphere. This trend inspired the introduction of a co-working concept to the market which is also described in the theoretical part of the thesis. The theoretical framework of the diploma thesis follows the practical part consisting of interviews with the founder of a co-working centre in Finland, with the executive director of a co-working centre in the Czech Republic, and with two users who have experience with this service in our country and abroad. Qualitative data from semi- structured interviews was a source in the creation of a business plan for the co-working centre, which is the aim of the diploma thesis. At the end of the diploma thesis, there is a shortened methodological guideline for establishing a co-working space. Keywords: shared economy, sharing, co-working, digitization, health and social services, desk

Throughout the process of receiving healthcare, a patient is affected by several factors and processes. To just name a few, how long a patient must wait at the clinic, how friendly the front desk is, how the nurse treats the patient, how effective the physician is with his or her communication, what the cost of a patient's healthcare is, and how clean the clinic is all affect the patient's experience. When clinics excel in these factors, it promotes a favorable relationship between the patient and the clinic. Patients trust the healthcare provider and desire to continue attending that clinic when they need to. Unfortunately, not every clinic can succeed in all these factors. The purpose of this study was to investigate the relative importance of these factors in a patient satisfaction survey at a university health center.

Aim of this diploma thesis is both a comparison of three manuscripts which are copies of paintings of coats of arms of officials of the Land Court, which decorate spaces at Prague Castle, where Land Court met. Furthermore identification of the individual persons and coats of arms and their perception in the context of self-presentation of the nobility of Early Modern and finally prosopography of officials whose coats of arms are shown in the manuscripts.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-07-03T14:55:40Z No. of bitstreams: 1 Dissert JOSÉ AUGUSTO ROCHA.pdf: 1996024 bytes, checksum: 0cfc2db29c90df8ace21fe9118c5baf0 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-07-10T14:52:24Z (GMT) No. of bitstreams: 1 Dissert JOSÉ AUGUSTO ROCHA.pdf: 1996024 bytes, checksum: 0cfc2db29c90df8ace21fe9118c5baf0 (MD5) / Made available in DSpace on 2017-07-10T14:52:24Z (GMT). No. of bitstreams: 1 Dissert JOSÉ AUGUSTO ROCHA.pdf: 1996024 bytes, checksum: 0cfc2db29c90df8ace21fe9118c5baf0 (MD5) Previous issue date: 2013-08-23 / A Tecnologia da Informação e Comunicação (TIC) tem modificado o relacionamento entre empresas, governo e sociedade civil e a adoção de práticas de governança e gerenciamento de serviços de TIC vem sendo, cada vez mais, utilizadas em busca do alinhamento com as estratégias de negócio, seja no setor público ou privado. No contexto da operação de serviços de TIC, uma Central de Serviços (Service Desk) é uma unidade funcional de vital importância, responsável por lidar com uma ampla variedade de demandas e deve ser o único ponto de contato para os usuários de TIC, tratando de todos os incidentes e requisições de serviço. Esta pesquisa apresenta como principal foco a necessidade de identificação da percepção dos níveis de exigências dos usuários internos quanto à importância e desempenho do Service Desk. A Análise Importância-Desempenho revelou ser uma técnica simples e de bastante utilidade, facilitando a análise dos resultados. Utilizando declarações do modelo SERVQUAL adaptadas para o presente estudo e, utilizando um questionário eletrônico, 130 usuários (40 da área finalística, 68 da área de gestão e 22 do staff da presidência) responderam a pesquisa. Os resultados finais revelaram que existe uma pequena diferença na percepção dos usuários (entre as áreas) e que todos os critérios de qualidade foram considerados como de moderada à grande importância, com a particularidade de que o desempenho ficou ligeiramente abaixo da importância, revelando necessidade de ações para promover melhoria da qualidade de serviços. / The Information Technology and Communication (ICT) area has changed the relationship between business, government and civil society. The adoption of corporate governance practices and management of ICT services has been used in pursuit of the alignment with business strategies, both in public and private sectors. In the context of the operation of ICT services, the Service Desk is a functional unit of vital importance, responsible for dealing with a variety of events and services and should be the single point of contact for ICT users, dealing with all incidents and service requests. This study presents as its main focus the need to survey the perception of the requirement levels of internal users on the importance and performance of the Service Desk. The Importance-Performance Analysis showed that the technique is simple and very useful, facilitating the analysis of the results. Using SERVQUAL statements adapted for this study, and an electronic questionnaire, 130 users (68 from technical area, 40 from management and 22 from presidency staff) responded to the survey. The final results revealed that there is little difference in users' perception and revealed that all quality criteria were considered moderate to high importance with the peculiarity that the performance was slightly below the importance, revealing the need for actions to promote improved quality of services.

This thesis aims to answer a question whether it is possible to provide public administration as a service and how can ITIL be used. The thesis is divided into three parts. In the first part of the thesis the theory of management is broken down, the basic concepts are explained and a brief history of the development of public administration in the Czech Republic to the present as well as briefly introducing the expected developments in the near future. The second part of the thesis explains the ITIL framework as the de facto standard for IT management. This Includes the life cycle services, starting with the requirements of customer service through service strategy, service design, service transition, service operation and the ending stages of continuous service improvement. Third section introduces the concept of PAIL as an analogy to the ITIL methodology. Removing the "IT" from "ITIL" makes an "IL", an infrastructure library of good practice, where we find instructions on how to provide, generally, any form of infrastructure services. The essence of this methodology, it the "IL", featuring the specifics of public administration "PA", thus arises as the methodology "PAIL", a " public administration infrastructure library". The design of PAIL takes into account the differences between public administration and providing IT services, however the two methodologies are based on the same principles of service management. As an example of possible implementation in public administration PAIL shows the applicability of the methodology on the example of a single point of contact for the public administration called the "Public Service Desk".