Esta pesquisa investiga a estação de trabalho informatizada incorporada ao ambiente residencial. A tecnologia dos equipamentos de informática substituiu a importância dada à escrivaninha. O espaço de trabalho da antiga escrivaninha, que atendia à administração da casa, passou a competir com o espaço de trabalho do computador, somando a este, periféricos e materiais de escritório necessários à escrita, leitura e manuseio de materiais. Com as facilidades de crédito e acesso aos meios de comunicação e informação, disseminou-se o uso do computador. Por meio de pesquisa de mercado identificaram-se três segmentos distintos para a aquisição das estações de trabalho que acomodam o computador em residências: móveis para ambiente corporativo, com sistemas integrados para suprir as necessidades de trabalho; móveis compactos direcionados a residências que não oferecem complementos para ampliação da área de trabalho; e móveis sob medida como opção para home offices, e estações de trabalho integradas a dormitórios. Foi realizada uma pesquisa em mídia impressa e virtual para conhecer condições de oferta e aquisição deste móvel. Considerando a ausência de estações de trabalho informatizadas residenciais no mercado, pesquisaram-se instalações residenciais por meio de fotos de uma amostra de usuários que utilizam o computador em casa para comunicação, estudo, leitura, pesquisa, transações bancárias, administração da casa, compras, etc. O conjunto de dados congregados na pesquisa propiciou a formulação de um projeto-conceito, no qual são indicados os critérios qualitativos necessários ao design de estação de trabalho informatizada com identidade residencial. / This study investigates the computerized workstation incorporated to the residential place. The technology of equipment of informatics replaced the importance given to the writing-desk. The place taken by the old writing desk -- which attended the house administration -- started to compete with the computer work place besides its peripheral pieces and office materials needed for writing, reading as well as its handling. The computer use has spread due to the easy credit and access to the communication and information means. Through a marketing survey, three l different segments were identified for acquisition of the workstations that lodge the computer in residences: furniture for corporative place with integrated systems to supply the work needs; compact furniture\'s for residences that do not have rooms to enlarging the work area; furniture under measure as an option for home offices and workstations integrated to bedrooms. A survey was done on the printed and virtual media to know the offering and acquisition conditions of this furniture. Considering the lack, in the market, of computerized residential workstations, surveys about residential installations were made through photos of a sample of users that use computers at home for communication, study, reading, research, bank transactions, house administration, shopping, etc. The data set, assembled in the survey, provided the formulation of design-concept that indicates the qualitative criteria needed to the design of computerized workstation with residential characteristics.

No description available.

Bakalauro darbe analizuojama mokinių fizinis išsivystymas ir rizikos veiksnių poveikis laikysenai. Vienas iš rizikos veiksnių – mokyklinės kuprinės, kitas – netinkamai parinkti mokykliniai suolai pagal mokinių ūgį.Tyrime dalyvavo Radviliškio Vinco Kudirkos 82 miesto ir kaimo pradinių klasių mokiniai.Tyrimo metu buvo naudojamos svarstyklės, siekiant nustatyti mokinių svorį ir į mokyklą tyrimo dieną atsineštų pamokoms reikalingų kuprinės daiktų svoris. Siekiant išsiaiškinti ar mokiniai, mokykloje sėdi pagal jų ūgį atitinkančiuose suoluose, tyrimo metu buvo matuojami sėdimi suolai. Interviu metodu buvo siekiama nustatyti mokinių įgūdžius nešiojant kuprines. Analizuojant tyrimo duomenis siekiama atskleisti mokinių harmoningo išsivystymo ir mokymosi aplinkos rizikos veiksnių įtaką mokinių laikysenai. / The Bachelor’s thesis analyses students physical development and risk factors influence for posture. One of the risk – school backpacks, other – properly selected school desk by the student's height.The analysis includes Radviliškio Vinco Kudirkos 82 urban and rural primary school pupils.The analysis instruments were used to determine the weight of students to school and study on the lessons brought along the necessary items backpack weight. To find out whether the students sitting in school according to their height corresponding to the transition, the study was measured seating school desk. The method was used to determine the skills students wearing backpacks. The analysis of the data to reveal the physical development of students learning, and environmental risk factors influence students posture.

There are more requirements for business to be able to run its operations successfully in terms of legal compliance and revenue streams optimisations. Businesses are placing high demands on Information and Communication Technology (ICT) to adapt to changing conditions. However, ICT organisations tasked with providing increased service levels at lower costs do not have the resources to reinvent itself with every technological or regulatory change. Without frameworks in place to leverage automation and best practices, these ICT, organisations are consumed with the day-to-day operations of ICT with little time and few resources left to develop new services that add value to the business. There is, therefore, a definite requirement for a central repository system in order to enhance ICT service delivery and strategy for continuing to improve service, lowering per-service delivery costs and enabling ICT organisations to bring new services that support competitive advantages. The company of choice in the study is Sentech, which has recently adopted some of the Information Technology Infrastructure Library (ITIL) processes; these are service desk, incident management, and change management. The company is still in the middle of deciding on whether to implement the configuration management process which will eventually lead to Configuration Management Database (CMDB). This study attempted to indicate the role and the importance of running the CMDB together with the rest of other ITI L processes. The study also indicated how the other processes cannot function effectively without a proper CMDB platform. The primary objective of the study was to identify the importance and the role of CMDB in an ICT environment. The organisation implemented a number of processes such as configuration and change management. To be successful with using the ITIL change management process, it is important that the people, processes, and technologies work together in a coordinated manner to overcome the political roadblocks that usually inhibit cooperation between groups in the same organisation. The study has indicated that the current ITIL processes, such as change management are not achieving the required results due to a lack of proper CMDB. General recommendations on the implementation of the CMOB based on the study were: •Get executive and Board of Directors' support on the implementation of CMOB. •The organisation needs to redefine the role of the General Manager - ICT to a more appropriate role of Chief Information Officer reporting directly to the board. •The organisation must define detailed business processes and procedures. •The organisation must set a clear scope of the CMOB. •The relevant stakeholders on the CMOB must be identified . •A full state of the current ICT processes must be determined. •The business case on the CMOS must be formulated and documented. •Set goals on what the CMOB will have to achieve. •The organisation must create a plan on the implementation of the CMOB. •Identify responsibilities on maintaining the CMOS. •Create awareness within the organisation around CMOB. •Training on CMOB must be offered to the personnel. •The organisation must baseline all ICT assets. •Plan for ongoing management of the CMOB. It is believed that the objective of the study has been met. From the investigation, it has been clear that there is a dire need for an implementation of a central repository system like the CMOS to support other service delivery and support processes. If the recommendations are implemented within Sentech, the company will secure a more effective and efficient service delivery on the ICT platform. Furthermore, Sentech can become an ICT leader and gain a competitive advantage over its fellow competitors. / Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2010.

There are more requirements for business to be able to run its operations successfully in terms of legal compliance and revenue streams optimisations. Businesses are placing high demands on Information and Communication Technology (ICT) to adapt to changing conditions. However, ICT organisations tasked with providing increased service levels at lower costs do not have the resources to reinvent itself with every technological or regulatory change. Without frameworks in place to leverage automation and best practices, these ICT, organisations are consumed with the day-to-day operations of ICT with little time and few resources left to develop new services that add value to the business. There is, therefore, a definite requirement for a central repository system in order to enhance ICT service delivery and strategy for continuing to improve service, lowering per-service delivery costs and enabling ICT organisations to bring new services that support competitive advantages. The company of choice in the study is Sentech, which has recently adopted some of the Information Technology Infrastructure Library (ITIL) processes; these are service desk, incident management, and change management. The company is still in the middle of deciding on whether to implement the configuration management process which will eventually lead to Configuration Management Database (CMDB). This study attempted to indicate the role and the importance of running the CMDB together with the rest of other ITI L processes. The study also indicated how the other processes cannot function effectively without a proper CMDB platform. The primary objective of the study was to identify the importance and the role of CMDB in an ICT environment. The organisation implemented a number of processes such as configuration and change management. To be successful with using the ITIL change management process, it is important that the people, processes, and technologies work together in a coordinated manner to overcome the political roadblocks that usually inhibit cooperation between groups in the same organisation. The study has indicated that the current ITIL processes, such as change management are not achieving the required results due to a lack of proper CMDB. General recommendations on the implementation of the CMOB based on the study were: •Get executive and Board of Directors' support on the implementation of CMOB. •The organisation needs to redefine the role of the General Manager - ICT to a more appropriate role of Chief Information Officer reporting directly to the board. •The organisation must define detailed business processes and procedures. •The organisation must set a clear scope of the CMOB. •The relevant stakeholders on the CMOB must be identified . •A full state of the current ICT processes must be determined. •The business case on the CMOS must be formulated and documented. •Set goals on what the CMOB will have to achieve. •The organisation must create a plan on the implementation of the CMOB. •Identify responsibilities on maintaining the CMOS. •Create awareness within the organisation around CMOB. •Training on CMOB must be offered to the personnel. •The organisation must baseline all ICT assets. •Plan for ongoing management of the CMOB. It is believed that the objective of the study has been met. From the investigation, it has been clear that there is a dire need for an implementation of a central repository system like the CMOS to support other service delivery and support processes. If the recommendations are implemented within Sentech, the company will secure a more effective and efficient service delivery on the ICT platform. Furthermore, Sentech can become an ICT leader and gain a competitive advantage over its fellow competitors. / Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2010.

Esta pesquisa investiga a estação de trabalho informatizada incorporada ao ambiente residencial. A tecnologia dos equipamentos de informática substituiu a importância dada à escrivaninha. O espaço de trabalho da antiga escrivaninha, que atendia à administração da casa, passou a competir com o espaço de trabalho do computador, somando a este, periféricos e materiais de escritório necessários à escrita, leitura e manuseio de materiais. Com as facilidades de crédito e acesso aos meios de comunicação e informação, disseminou-se o uso do computador. Por meio de pesquisa de mercado identificaram-se três segmentos distintos para a aquisição das estações de trabalho que acomodam o computador em residências: móveis para ambiente corporativo, com sistemas integrados para suprir as necessidades de trabalho; móveis compactos direcionados a residências que não oferecem complementos para ampliação da área de trabalho; e móveis sob medida como opção para home offices, e estações de trabalho integradas a dormitórios. Foi realizada uma pesquisa em mídia impressa e virtual para conhecer condições de oferta e aquisição deste móvel. Considerando a ausência de estações de trabalho informatizadas residenciais no mercado, pesquisaram-se instalações residenciais por meio de fotos de uma amostra de usuários que utilizam o computador em casa para comunicação, estudo, leitura, pesquisa, transações bancárias, administração da casa, compras, etc. O conjunto de dados congregados na pesquisa propiciou a formulação de um projeto-conceito, no qual são indicados os critérios qualitativos necessários ao design de estação de trabalho informatizada com identidade residencial. / This study investigates the computerized workstation incorporated to the residential place. The technology of equipment of informatics replaced the importance given to the writing-desk. The place taken by the old writing desk -- which attended the house administration -- started to compete with the computer work place besides its peripheral pieces and office materials needed for writing, reading as well as its handling. The computer use has spread due to the easy credit and access to the communication and information means. Through a marketing survey, three l different segments were identified for acquisition of the workstations that lodge the computer in residences: furniture for corporative place with integrated systems to supply the work needs; compact furniture\'s for residences that do not have rooms to enlarging the work area; furniture under measure as an option for home offices and workstations integrated to bedrooms. A survey was done on the printed and virtual media to know the offering and acquisition conditions of this furniture. Considering the lack, in the market, of computerized residential workstations, surveys about residential installations were made through photos of a sample of users that use computers at home for communication, study, reading, research, bank transactions, house administration, shopping, etc. The data set, assembled in the survey, provided the formulation of design-concept that indicates the qualitative criteria needed to the design of computerized workstation with residential characteristics.

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No. of bitstreams: 1 renatavenisevargaspereira.pdf: 2361276 bytes, checksum: 3671e6946a60842bf04ef90e5350bd34 (MD5) Previous issue date: 2013-03-04 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Este trabalho teve como proposta investigar como as alterações na cena de apresentação do telejornal, que incluem a retirada da bancada como o principal elemento cênico e a circulação e posicionamento do apresentador no estúdio, constituem tentativas de aproximação com o telespectador, estabelecer vínculos de pertencimento e relações identitárias com seu público. Na pesquisa empírica avaliou-se as alterações adotadas pelo MGTV 1ª Edição, veiculado pela TV Integração de Juiz de Fora, emissora afiliada à TV Globo. Interessou-nos perceber se a queda da bancada rompia os obstáculos, as barreiras, entre enunciador e enunciatário. Também nos propusemos a observar se a nova cena utilizou-se de recursos como a encenação e a informalidade para criar um clima de afetividade e intimidade entre os apresentadores, os repórteres e os especialistas que circulam no cenário, objetivando fortalecer os simulacros de interatividade e efeitos de presença. O estudo baseou-se no conceito contemporâneo de identidades e suas crises para revelar como os meios de comunicação, em especial, a televisão, se apropriam desse ambiente fragmentado para fornecer elementos no processo de identificação e reconstrução identitária. Abordamos nesta pesquisa as relações da TV, do telejornalismo, dos apresentadores e da nova cena na construção de uma relação dialógica com a audiência. A metodologia se alicerça na análise do telejornal, tomado como objeto, a partir das formas de oferta de informação e interpelação do público. Por meio da dramaturgia do telejornalismo e da análise textual, avaliou-se o peso que cada enunciador assume diante da possibilidade de circulação instaurada com o espaço cedido pela bancada. Para isso, percorreu-se o caminho em direção à observação do comportamento dos sujeitos e suas interações na cena, seus diálogos com o telespectador e como eles se apropriam da movimentação no cenário para sua presentificação junto à audiência. A partir da formação de um grupo focal, pretendeu-se incorporar as opiniões da recepção acerca das transformações experimentadas. Partindo dessa percepção pretendemos compreender os vínculos de pertencimento que o telejornal tece com o público e a percepção que os telespectadores têm das estratégias de aproximação adotadas pela emissora/programa. O recorte estabelecido englobou onze programas compreendidos entre a estreia e o primeiro ano de implantação da mudança na forma de apresentação em um telejornal local, produzido e veiculado em uma emissora de uma cidade de porte médio da Zona da Mata Mineira. / This work aimed to investigate how the changes in the presentation scene of television news, which include the withdrawal of the news desk as the main scenic element and the movement and positioning of the anchorperson in the studio, are attempts to get closer to the viewer, to establish bonds of belonging and relationships of identity with its audience. In empirical research we evaluated the changes adopted by MGTV 1st Edition, aired by Integration TV of Juiz de Fora, station affiliated to Globo TV. It interested us to see if the fall of the news desk broke the obstacles, the barriers between enunciator and enunciatee. We also proposed to observe weather the new scene utilized resources like staging and informality to create a climate of affection and intimacy between anchors, reporters and the advisors that circulate in the scenario, aiming to strengthen the simulacra of interactivity and effects of presence. The study was based on the contemporary concept of identities and their crises to reveal how the media, in particular the television, take ownership of this fragmented environment to provide elements in the process of identification and identity reconstruction. We approached in this research the relations of the TV, the television news, the anchorpersons and the new scene, in the construction of a dialogical relationship with the audience. The methodology is founded on the analysis of the television news, taken as the object, as in the ways of the offer of information and interpellation of the audience. Through the dramaturgy of television journalism and the textual analysis, we evaluated the weight that each enunciator takes over the possibility of movement established with the space provided by the news desk. For this, we went up the path toward the observation of the individuals’ behavior and their interactions in the scene, their dialogue with the viewer, and how they appropriate the movement in the scene for their presentification toward the audience. From the formation of a focal group, it was intended to incorporate the opinions of the recipient regarding the changes experienced. Based on this insight, we intend to understand the linkages of belonging that the television news weaves with the public and the perception that the viewers have of the approximation strategies adopted by the broadcaster / program. The clipping set encompassed eleven programs ranging from the premiere and the first year of implementing the change in the form of presentation in a local television news, produced and aired on a broadcast of a medium- sized city in the Zona da Mata area, in the state of Minas Gerais.

The thesis Performance Analysis of employees on the Service Desk to be engaged in evaluating and rewarding performance of employees working on the Service Desk. The work is divided into two parts. The theoretical part examines possible ways of evaluating and rewarding performance of employees. The practical part proposes a solution which demonstrates the real performance of employees, set of financial rewards commensurate with their performance and propose the implementation of modified assessment and reward performance.

The main goal of this thesis is to develop a new help-desk ticket management system for the Etnetera Company. The chosen platform is Java. A secondary objective is to test a suitability of using a rule engine system for this type of applications. The first part of the thesis contains a theoretical introduction to business rule systems, which is followed by a part evaluating and presenting in a detail three such systems. The chosen system used for the implementation is JBoss Drools. A project environment, description of the current situation and reasons for the development of the new system are listed in the next part. The following chapter deals with the analysis of the requirements and the next-to-last chapter describes the design and implementation of the new system. The last chapter contains documentation. The main benefit of the work is a newly developed system that optimally supports the process of processing a request and other related processes at the Etnetera Company, thereby reducing the amount of unnecessary administrative work. Another benefit is a practical demonstration and deployment of business rule system for developing similar applications.

The objective of this master thesis is to optimize a number of service desk operators in Atos IT Solutions and Services s.r.o. The thesis introduces a general and ITIL methodology definition of the service desk. The practical analysis section covers data mining in order to carry out an analysis and propose measures leading to optimal utilization of service desk employees. The method applied in the thesis allows a creation of service desk services demand predictions for any given period of time.