It is evident from the 2015 national employee strike at organisation A that something should be done immediately to regain stakeholders’ (employees, suppliers and customers) trust. Despite good initiatives to engage and retain talent, some employees are still resigning. The study aimed to understand staff experiences on engagement and retention in a Polokwane based telecommunications organisation. A qualitative research approach and an interpretative phenomenological analysis design were used to explore and interpret the lived experiences. In-depth interviews using open-ended questions were employed to collect data from participants, who were purposefully selected. The researcher interviewed seven employees. The main themes helped to summarise the individuals' responses. The following main themes emerged from the proposed employee engagement (EE) model: (i) communication, (ii) motivation, (iii) relationship, (iv) interest, (v) health and welfare, (vi) development and (vii) monetary value. / Megwanto ya boipelaetšo go bašomi ka kakaretšo ye e bilego gona ka 2015 go khampani ya A e bontšhitše gore go pepeneneng gore se sengwe se swanetše se dirwe go tliša tshepho go batšeakarolo (bašomi, batšweletši le badiriši). Le ge go na le maitapišo a poledišano le go se lobe talente, bašomi ba bangwe ba sa tšwelapele go tlogela mošomo. Lebaka legolo la go dira nyakišišo ke go le leka go kwešiša maitemogelo a bašomi mabapi le tshwaragano le go lota khamphani ya tša megala Polokwane. Mokgwa wa dinyakišišo tše di tseneletšego le go hlathollwa ka mokgwa wa ponagalo le popego o somišitšwe go leka le go hlatholla maitemogelo a bona. Dipoledišano tše di tseneletšego go šomišwa dipotšišo tša go nyaka mmono wa bašomi di dirišitšwe go kgoboketša dipalopalo go tšwa go batšeakarolo bao ba kgethilwego ka nepo. Monyakišiši o boledišane le bašomi ba šupa. Kgwekgwe tša taba di thušitše go akaretša diphetolo go tšwa go batšeakarolo ba go fapafapana. Mohlala wo o šišintšwego wa go kgokogana le bašomi o tšweleditše kgwekgwe tše dilatelago: poledišano, tlhohleletšo, kamano, kgahlego, katlego ya tša maphelo, kgatelopelo le boleng bja matlotlo. / Nadat maatskappy A se werknemers in 2015 landswyd gestaak het, moes ingegryp word om die vertroue van belanghebbendes (werknemers, verskaffers en kliënte) in die maatskappy te herstel. Ondanks daadwerklike pogings om bevoegde werknemers aan te stel en te behou, bedank werknemers steeds. Hierdie studie stel ondersoek in na werknemers se siening van die aanstelling en behoud van personeel in die telekommunikasiemaatskappy waarvan die hoofkantoor in Polokwane is. Oop vrae is in-diepteonderhoude aan opsetlik gekose deelnemers gestel om die data in te win. Die navorser het met sewe werknemers onderhoude gevoer. Hulle antwoorde is volgens temas opgesom. Die volgende temas blyk uit die voorgestelde werknemeraanstelling- of WA-model: (i) kommunikasie, (ii) motivering, (iii) verhoudings, (iv) belang, (v) gesondheid en welstand, (vi) ontwikkeling en (vii) monetêre waarde. / Business Management / M. Com. (Business Management)

Abstracts in English, Sotho and Afrikaans / The impact of Information and Communication Technologies on all spheres of life, whether it is for educational, corporate, government or social purposes is undeniable. From an educational point of view, the South African Department of Basic Education acknowledged the impact that ICT has on teaching and learning in the classroom by introducing ICT in the education system. However, ICT integration in South African schools is still in its infancy especially in most rural schools. The phenomenological, qualitative research study employed a case study as its research design, employing the connectivism theory as the theoretical framework. The theory that underpinned this study was the connectivism theory. The research was performed with a sample of six purposively selected teacher-participants. Semi-structured interviews and non-participant observation were the methods of data collection. The aim of conducting the semi-structured interviews was to determine the teachers’ perception on the integration of ICT as a tool to enhance teaching and learning. The non-participant observation assisted in corroborating the data collected from the interviews. The research data collected were studied, analysed, explained and validated. The findings indicated that the integration of ICT is still at its infancy and though the teachers viewed ICT as a valuable tool to enhance teaching and learning, they emphasised the enormous work that needs to be done by the Department of Basic Education in ensuring the full integration of ICT in the schools. Findings of the study highlighted the challenges that teacher’s experience that hindered the proper integration of ICT in schools. The study recommends that the Department of Basic Education provides adequate ICT tools in all the public schools, ensures that the teachers receive proper ICT training, continuous support and the regular update and maintenance of ICT tools as well as the regulation of ICT policy as a guide to teaching and learning in the schools. / Seabe sa Ditheknolotši tša Tshedimošo le Dikgokagano go makala ka moka a bophelo, se ka be se le go thuto, go khamphani, go mmušo goba mabakeng a leago se ka se ganetšwe. Go ya ka maikutlo a tša thuto Kgoro ya Thuto ya Motheo ya Afrika Borwa e amogetše seabe seo Theknolotši ya Tshedimošo le Dikgokagano (ICT) e nago le sona go go ruta le go ithuta ka phapošing ya thuto ka go tsebagatša ya ICT ka lenaneong la thuto. Le ge go le bjale, kopanyo ya ICT ka dikolong tša Afrika Borwa e sa le mathomong kudukudu ka dikolong tše ntši tša magaeng. Dinyakišišo tše tša maitemogelo le tša boleng di šomišitše dinyakišišo tša seemo bjalo ka tlhamo ya tšona ya go dira dinyakišišo, ka go šomiša teori ya thuto ya kgokagano ka inthanete bjalo ka tlhako ya teori. Teori yeo e thekgilego dinyakišišo tše e bile teori ya thuto ya kgokagano ka inthanete. Teori ye e phethagaditšwe ka sampole ya barutiši ba tshela bao ba kgethilwego go kgatha tema ka maikemišetšo. Dipotšišo tša dipoledišano tšeo di bego di nyaka gore baarabi ba fahlele ka mabaka le temogo ka bao ba sa kgathego tema di ile tša šomišwa bjalo ka mekgwa ya go kgoboketša tshedimošo. Maikemišetšo a go diriša dipotšišo tša dipoledišano tšeo di bego di nyaka gore baarabi ba fahlele ka mabaka ebile go tseba maikutlo a barutiši mabapi le kopanyo ya ICT bjalo ka setlabelo sa go thuša go ruta le go ithuta. Temogo ka bao ba sa kgathego tema go thušitše go kopanya tshedimošo yeo e kgobokeditšwego ka dipoledišanong. Tshedimošo ya dinyakišišo yeo e kgobokeditšwego e ile ya lekodišišwa, ya sekasekwa, ya hlalošwa le go tiišeletšwa. Dikutollo di laeditše gore kopanyo ya ICT ka dikolong e sa thoma gomme le ge e le gore barutiši ba bona ICT bjalo ka setlabelo se bohlokwa sa go thuša go ruta le go ithuta, ba gateletše taba ya mošomo o montši wo o swanetšego go dirwa ke Kgoro ya Thuto ya Motheo go netefatša gore go ba le kopanyo ka botlalo ya ICT ka dikolong. Dikutollo tša dinyakišišo di laeditše dithohlo tšeo baithuti ba itemogelago tšona tšeo di šitišitšego kopanyo ya maleba ya ICT ka dikolong. Dinyakišišo di šišinya gore Kgoro ya Thuto ya Motheo e fane ka ditlabelo tša maleba tša ICT ka dikolong tša mmušo ka moka, e netefatše gore barutiši ba hwetša tlhahlo ya maleba ya ICT le thekgo ye e tšwelago pele, le gore ditlabelo tša ICT di fele di mpshafatšwa kgafetšakgafetša le go hlokomelwa. Godimo ga fao, gore melawana ya ICT bjalo ka tlhahlo ya go ruta le go ithuta ka dikolong e laolwe. / Ons kan nie die invloed van Inligtings- en Kommunikasietegnologie (IKT) op alle terreine van die lewe – of dit vir opvoedkundige, korporatiewe, regerings- of sosiale gebruik is – ontken nie. Uit 'n opvoedkundige oogpunt, het die Suid-Afrikaanse Departement van Basiese Onderwys die invloed van IKT op onderrig en leer in die klaskamer erken deur IKT in die onderwysstelsel bekend te stel. IKT-integrasie in Suid-Afrikaanse skole is steeds in sy beginfase, veral in landelike skole. Hierdie fenomenologiese, kwalitatiewe navorsingstudie het 'n gevallestudie as navorsingsontwerp en die konnektivisme teorie as teoretiese raamwerk gebruik. Die teorie wat die studie onderskryf het, was die konnektivisme teorie. Die navorsing is met 'n steekproefneming van ses doelbewus gekose onderwyserdeelnemers uitgevoer. Semigestruktureerde onderhoude en niedeelnemerwaarneming is gebruik om data te versamel. Die doel van die semigestruktureerde onderhoude was om die onderwysers se persepsies te bepaal oor die integrasie van IKT as hulpmiddel om onderrig en leer te bevorder. Die niedeelnemerwaarneming het gehelp om die data uit die onderhoude te bevestig. Die navorsingsdata wat versamel is, is bestudeer, ontleed, verduidelik en geldig verklaar. Die bevindings het aangedui dat die integrasie van IKT nog in sy beginfase is en alhoewel die onderwysers IKT as 'n waardevolle hulpmiddel beskou om onderrig en leer te bevorder, het hulle die groot hoeveelheid werk wat die Departement van Basiese Onderwys nog moet doen om volledige integrasie van IKT in skole te verseker, beklemtoon. Die studie se bevinding het die onderwysers se uitdagings wat die behoorlike integrasie van IKT in skole verhinder, uitgelig. Die studie beveel aan dat die Departement van Basiese Onderwys genoegsame IKT-hulpmiddels in alle openbare skole voorsien, verseker dat die onderwyser behoorlike IKT-opleiding en deurlopende ondersteuning ontvang, en dat IKT-hulpmiddels gereeld opgradeer en onderhou word. Verder, dat die IKT-beleid as 'n riglyn vir onderrig en leer in skole gereguleer moet word. / Curriculum and Instructional Studies / M. Ed. (Curriculum Studies)