The aim of this diploma thesis is to draw up project documentation for new multifunctional building in the city of Vyškov. The discussed building is designed on flat terrain and has partial basement with four floors above ground. The basement contains technical facilities and storage area for building residents. The first floor contains commercial premises made of three stores: drugstore, flower shop and wine cellar. The second and third floor each contains two residential units. On the fourth floor is one spacious studio apartment.

Urgency of research. Nowadays business competition is large. So if managements want to keep in the fight of competition, they must make decisions efficiently. According researchers about 80% of information needed for decisions making is obtained out of accounting. So data of accounting must be processed quickly and operatively. Such way to get information necessitates purchasing of computerized accounting system. Newness of research. The supply of computerized accounting systems is large in Lithuania, so it is difficult to choose the best computerized accounting system for management of company. Besides time in time there appear new products, new versions of programs. Choosing the system that meets the needs of company �� difficult task because there aren’t mucj information and experience on that situation Goal of research. We will analyze Navision Attain Business Solution possibilities for computerization of drugstore network. We will analyze Navision Attain Business Solution and compare it with other systems. Object of research. Preparation of the accounting system for drugstore network using Navision Business Solutions Tasks of research: • To present main principles of accounting • To analyze the peculiarities of computerized accounting system • To describe the possibilities of Navision attain Business Solutions Results of research: • Requirements for computerized accounting system Navision are analyzed • Posibilities of programming product Navision are analyzed •... [to full text]

由於台灣國人所得提高，生活水準跟著日漸提高，近年來更是意識到健康對個人及家庭的重要性，因此國內健康食品與藥品市場在這幾年蓬勃地發展，特別是連鎖藥妝的普及，結合藥品、健康食品與開架式保養品、化妝品銷售，提供專業藥師諮詢服務，成為複合式的經營模式。但近年來連鎖藥妝零售業者也面臨來自外商連鎖藥妝、本土連鎖藥妝、地區性連鎖藥局等不同體系的競爭，因此藥品及化粧品零售業者普遍認同，目前經營上所面臨之困難主要為「同業競爭激烈」。 商品力為一連鎖藥妝零售業者成功的重要因素，具體展現在商品多樣性、商品獲利性、商品價格競爭力、商品獨特性…等不同的面向。目前藥品及化粧品零售業中，確實大部分的業者都有商品企劃或設計的需求，但有商品企劃或設計部門者僅為少數。利用資料採礦技術，將能在不大量增加人事費用的情況下，有效率地協助進行商品企劃或設計，進而提升連鎖藥妝零售業者的商品力。 本研究將針對資料採礦在連鎖藥妝上的應用進行探討，包含以下研究目的： 1. 利用資料採礦中之集群分析建置商品力矩陣，代表他們的屬性與價值。透過商品力矩陣釐清各商品的定位，幫助決策者優化商品組合，針對各商品執行妥善策略安排。 2. 依循集群分析後的結果，更進一步進行商品分類的關聯規則分析。幫助決策者將集群分析之成果化為實務決策之參考，優化商品組合，針對各商品執行妥善策略安排，也為關聯規則的整理帶來新的應用方式。 3. 根據上述兩模型建置之結果，對H連鎖藥妝提出具體可行之行銷策略建議。 本研究利用資料採礦中的Two-step Cluster模型建置出H連鎖藥妝中各項商品的商品力矩陣，此矩陣的兩軸分別為「個別商品的平均毛利」及「個別商品的年交易筆數」，將各種商品概略分為明星、樂透、忠狗、問號四大類商品，分別代表他們不同的屬性與價值。同時配合關聯規則分析，提出具體可行之候選規則篩選模式： 1. 樂透型商品，應用方式有兩種，將樂透型商品放在Apriori模型中的後項，找出導購向樂透型商品的潛在模式；將樂透型商品放在Apriori模型中的前項，並將後項商品作為加價購搭售促銷標的，提升購買樂透型商品的意願。 2. 忠狗型商品，應用方式也有兩種，將忠狗型商品放在Apriori模型中的前項，找出可能導購的商品標的，推出合適的加價購搭售促銷活動；另外也可以藉由觀察忠狗型商品的消費行為，進而提供適當的促銷、推薦，提高其他品項交叉銷售的可能性。 / Taiwanese living standard raised due to the income growing, which lead to recognizing the importance of health toward personal and family. As a result, the market of dietary supplements and drugs flourishing these years, especially the spread of chained drugstores, which turned into combinative store by providing professional pharmacist consultant and selling of drugs, dietary supplements, skincare products and cosmetics. The drug and cosmetic retailers generally agreed that the main difficulty is “Industry Competition” due to the competition from different systems, including foreign chained drugstores, local chained drugstores and regional chained drugstores. Commodity competitiveness is one of the key successful factors of chained drugstores, which expressed as commodity diversity, commodity profitability, commodity price competitiveness, commodity uniqueness, etc. Seldom drugstores own product planning or designing department although most drugstores have demand of product planning or designing. It could raise the commodity competitiveness of chained drugstores by applying data mining to help product planning or designing more efficiently without increasing too much labor cost. This study focus on the application of data mining on chained drugstores, including goals below: 1. Building commodity competitiveness matrix by cluster analysis, representing their features and values. Through positioning products on commodity competitiveness matrix, helping decision maker optimize product mix and execute appropriate strategy toward products. 2. Based on the results from cluster analysis, proceed association rules analysis toward product categories. Help turning the results from cluster analysis into references of actual decision, optimize product mix and execute appropriate strategy toward products. Bringing new application pattern of association rules analysis. 3. Providing actual marketing strategy suggestions to H chained drugstore based on the two models built above. This study built commodity competitiveness matrix of H chained drugstore by Two-step Cluster model, which take “average margin of individual product” and “annual transaction amounts of individual product” as two axes. Divided products into Star, Lottery, Greyfriars and Question Mark. Each of them represent different features and values. Providing practical filtering rules of candidate rules in association rules analysis: 1. Lottery Products: Placing lottery products as consequents in Apriori model, searching for the potential pattern led to buying lottery products. Placing lottery products as antecedents, which we can provide the consequents with additional purchase discount in order to raise the willing to buy lottery products. 2. Greyfriars Products: Placing Greyfriars products as antecedents, searching for potential recommendation with additional purchase discount. Providing appropriate sales and recommendation to raise the possibility of cross-selling by observing consuming behaviors of Greyfriars products.

本研究主要針藥師對藥局經營型態的選擇，以交易成本及人格特質作一分析，探討職業藥師對交易成本的認知及其所具備的人格特質，在經營型態上，是否有影響。 本研究以社區藥局藥師為研究對象，包括康是美、屈臣氏、華特、博登及傳統藥局等，共郵寄936份問卷，回收有效問卷127份。經資料分析，所得重要結論為當藥師認為資產特殊性、交易頻率、環境多樣性愈低者，其所選擇經營型態傾向於市場型的結構，亦即獨立自營與會員店；當藥師認為資產特殊性、交易頻率、環境多樣性愈高者，經營型態傾向於階層型的結構，亦即加盟連鎖與直營受聘。隨著「藥事法」與「全民健保法」先後落實「醫藥分業」制度的規定，面對未來可能的發展，經營型態的選擇依據，可供藥師做參考。 目錄 第一章緒論……………………………………………………………………….1 第一節研究背景與動機…………………………………………………..1 第二節研究目的…………………………………………………………..4 第三節研究範圍…………………………………………………………..5 第二章文獻探討…………………………………………………………………7 第一節產業現況…………………………………………………………..7 第二節連鎖體系………………………………………………………….12 第三節交易成本………………………………………………………….32 第四節人格特質………………………………………………………….55 第三章研究方法…………………………………………………………………58 第一節研究架構………………………………………………………….58 第二節模式發展與假說推演與建立…………………………………….59 第三節研究設計………………………………………………………….74 第四節信度效度檢定…………………………………………………….79 第四章統計分析…………………………………………………………………80 第一節交易成本與藥局選擇型態之分析……………………………….80 第二節個人特質與藥局選擇型態之分析……………………………….83 第三節鑑別分析………………………………………………………….85 第五章研究結論與建議…………………………………………………………89 第一節研究結論………………………………………………………….89 第二節研究限制………………………………………………………….93 第三節研究建議………………………………………………………….94 第四節後續研究建議…………………………………………………….96 附錄一：台灣藥局產業的概況………………………………………………..102 附錄二：問卷…………………………………………………………………...114 表次 表2.2連鎖店之分類………………………………………………………….15 表2.3傳統式與垂直式行銷通路特性的比較……………………………….17 表2.4四種經營型態的比較………………………………………………….21 表2.3.1交易成本的來源與類型……………………………………………..34 表2.3.2交易成本分析研究摘要……………………………………………..43 表3.2.1交易成本之操作型定義……………………………………………..64 表3.2.2經營型態操作型定義………………………………………………..69 表3.3.1有效母體統計表……………………………………………………..75 表3.3.2問卷回收率之狀況表………………………………………………..77 表3.3.3各研究階段之資料分析方法………………………………………..78 表3.4.1本研究各項衡量變數信度值表……………………………………..79 表4.1.1交易成本與經營型態………………………………………………..81 表4.2.1個人特質與經營型態選擇…………………………………………..83 表4.2.2不同經營型態間藥師經驗年數的比較分析………………………..84 表4.3.1經營型態之理論分群與實際分群交叉表…………………………..86 表4.3.1.1經營型態重新分群之理論分群與實際分群交叉表……………...86 表4.3.2分群誤差比率………………………………………………………..86 表4.3.2.1分群誤差比率……………………………………………………...86 表4.3.3區別函數變數相對重要性…………………………………………..87 表5.1假設檢定彙總表………………………………………………………91 表5.2藥局經營型態選擇模式………………………………………………92 圖次 圖1.1研究流程圖…………………………………………………………….6 圖2.1製藥產業上、中、下游產業體系圖…………………………………7 圖2.2垂直行銷系統…………………………………………………………16 圖2.3.1組織市場失靈架構………………………………………………….37 圖3.1本研究觀念性架構……………………………………………………58 圖4.3.1區域圖………………………………………………………………..88 / The thesis investigates the business styles of pharmacists, by considering the difference of transaction cost and personality between pharmacists. The subjects of this research are mainly the pharmacists of the community drugstore, including Cosmed, Watsons, Walts, Medicine Shoppe and traditional drugstores. Questionnaires were sent to 936 sample drugstores, out of which 127 were valid.. The result of survey indicates that pharmacists perceive the lower of asset specificity, transaction frequency and environmental diversity, the higher chance they will choice the market structure, for example, wholly-owned or voluntary chain. On the other hand, the higher the asset specificity, transaction frequency and environmental diversity, they tend to choose hierarchical structure, such as franchise or regular chain. Due to the medical practice in the Law of Pharmaceutical Affairs and the NHI Act, implication from this study could be beneficial to the pharmacists in choosing an appropriate organization structure.

Made available in DSpace on 2016-04-25T18:39:37Z (GMT). No. of bitstreams: 1 Paulo Dias Raposo Filho.pdf: 1209264 bytes, checksum: 639d7c16d8c1d854ff3bbc07573abd0e (MD5) Previous issue date: 2011-02-24 / The objective of this work consists of developing an appraisal system based on the premises developed by BSC, through a case study, with opinion polls and quality approach. It was proposed a generic model to set up the performance indicators in a small sized drugstore which produces tailored made and prescribed chemical formulas. In order to compose the system design, a theoretical revision was carried out, broaching some proposals commonly developed in big companies. The work developed a revision of the strategic positioning, the formulation of SWOT analysis and the obtaining of strategic map for the company.Counting on a defined profile, it was set up on this basis in an appraisal system which substantiated BSC and from it indicators for entrepreneurial performance appraisal were set up. The development of this proposed work was centralized in the company Pharmakon Farmácia de Manipulação e Homeopatia ( Pharmakon Drugstore which produces tailored made and prescribed chemical formulas and Homeopathies), which has a structure classified as a small sized company. This work developed the review of strategic positioning, formulation of SWOT analysis and the obtaining of strategic map for the company. The consequences of implementation related to the work shown, considering the limitations of generalization of study case, can be adapted to other researches, besides being a useful subside for BSC implementation in other companies classified as small or medium ones / O objetivo deste trabalho consiste em desenvolver um sistema de avaliação de desempenho a partir das premissas desenvolvidas pelo BSC, por meio de um estudo de caso com pesquisa participante e abordagem qualitativa. Foi proposto um modelo genérico para a configuração dos indicadores de desempenho em uma farmácia de manipulação de pequeno porte. Para compor o desenho do sistema foi feita uma revisão teórica, abordando algumas propostas comumente desenvolvidas em empresas de grande porte. Com o perfil definido, foi configurado nessa base um sistema de avaliação fundamentado no BSC, e a partir dele foram estabelecidos os indicadores para a avaliação da performance empresarial. O desenvolvimento do trabalho foi centrado na empresa Pharmakon Farmácia de Manipulação e Homeopatia, que apresenta uma estrutura classificada como de pequeno porte. O trabalho desenvolveu a revisão do posicionamento estratégico, a formulação da análise SWOT e a obtenção do mapa estratégico para a empresa. Os reflexos da implementação do trabalho apresentado, considerando as limitações da generalização do estudo de caso, podem ser adaptados a outras pesquisas, além de servir de subsídio para implementação do BSC a outras empresas classificadas como de médio e pequeno porte