Since the beginning of the 2000s, unique challenges for a multigenerational workforce (MW) using different types of current technology (CT), informational and noninformational, at an increasing rate have surfaced. Necessary considerations were made among companies using these types of CT that changed frequently and influenced employee efficiency (EE) and organizational productivity (OP), leading to an under-identified impact on management decisions. The problem addressed in this study was the difficulty management had in managing work tasks and activities when CT was used in a MW. Most of the Baby Boomer generation will be retiring over the next decade, thus compromising and leaving a major gap in skills, experience, and talent. The purpose of this quantitative research study was to study the effects of multigenerational cohorts (MC), gender (GEN), CT, experience (EXP), and voluntariness of use (VU) (independent variables [IVs]), among a MW and their impact on EE and OP (dependent variables [DVs]). Two research questions were used that focused on the relationship between the IVs and DVs. Positivism was used as the theoretical framework. A convenience sampling approach was used to select participants. The participants were full-time employees between 23 and 71 years of age in the continental United States. Multiple and stepwise regression analyses was used to investigate the relationship between the IVs and the DVs. Results showed that only IVs type of CT and VU had a significant effect on EE and OP. These findings may contribute to positive social change by helping organizations create comprehensive and explicit business models of efficiency and productivity among a MW.

Since the beginning of the 2000s, unique challenges for a multigenerational workforce (MW) using different types of current technology (CT), informational and noninformational, at an increasing rate have surfaced. Necessary considerations were made among companies using these types of CT that changed frequently and influenced employee efficiency (EE) and organizational productivity (OP), leading to an under-identified impact on management decisions. The problem addressed in this study was the difficulty management had in managing work tasks and activities when CT was used in a MW. Most of the Baby Boomer generation will be retiring over the next decade, thus compromising and leaving a major gap in skills, experience, and talent. The purpose of this quantitative research study was to study the effects of multigenerational cohorts (MC), gender (GEN), CT, experience (EXP), and voluntariness of use (VU) (independent variables [IVs]), among a MW and their impact on EE and OP (dependent variables [DVs]). Two research questions were used that focused on the relationship between the IVs and DVs. Positivism was used as the theoretical framework. A convenience sampling approach was used to select participants. The participants were full-time employees between 23 and 71 years of age in the continental United States. Multiple and stepwise regression analyses was used to investigate the relationship between the IVs and the DVs. Results showed that only IVs type of CT and VU had a significant effect on EE and OP. These findings may contribute to positive social change by helping organizations create comprehensive and explicit business models of efficiency and productivity among a MW.

Neurolingvistinis programavimas, kitaip NLP, tai sistema, metodologija ir požiūris leidžiantis žmonėms tobulėti, efektyviai bendrauti bei siekti asmeninio meistriškumo. Paslaugas teikiančios įmonės yra vertinamos kaip jos sugeba patenkinti klientų poreikius, kaip yra užmezgamas ir išlaikomas ryšys su jais. Šio magistro baigiamojo darbo tikslas – pagrįsti neurolingvistinio programavimo metodologijos praktinio pritaikymo įtaką efektyviai paslaugas teikiančių įmonių veiklai. Darbas padalintas į tris dalis, kurių pirmoji teoriniame lygmenyje atskleidžia neurolingvistinio programavimo metodus bei jų praktinį pritaikymą paslaugas teikiančiose įmonėse. Antrojoje dalyje įvertinama ar paslaugas teikiančių įmonių darbuotojai savo veikloje taiko neurolingvistinio programavimo metodus bei išsiaiškinamos probleminės sritys, su kuriomis jie susiduria. Trečiojoje dalyje pagrindžiama neurolingvistinio programavimo metodologijos taikymo konstruktyvi įtaka paslaugas teikiančiose įmonėse. Įvertinti atliktos apklausos rezultatai paslaugas teikiančiose įmonėse parodė, kad darbuotojai žinantys apie NLP yra efektyvesni, nei nežinantys. Žinantys apie NLP yra labiau pasitikintys savimi stresinėse situacijose, bei naudoja daugiau įvairių metodikų, siekiant prisitaikyti prie klientų. Atsižvelgiant į gautus rezultatus, rekomenduojama neurolingvistinio programavimo metodologijos intervencija paslaugas teikiančių įmonių veikloje. Šis darbas naudingas vadovams, manantiems, kad paslaugas teikiančiose... [toliau žr. visą tekstą] / Neuro-Linguistic Programming (NLP) is a system, methodology and approach that allow people to develop, communicate effectively and to achieve personal excellence. Service providing companies are valued for their ability to meet customers' needs, to establish and maintain communication with them. This thesis is - based on neuro-linguistic programming methodology for the efficient, practical applications for service providing companies. The work is divided into three parts, the first reveals theoretical level of neuro-linguistic programming techniques and their practical application for service providing companies. Second part assesses whether the services' employees use in their activities Neuro-linguistic Programming techniques, and clarifies areas of concern with which they faced. Third part of the work shows neuro-linguistic programming methodological applicability for designing a constructive influence over the enterprise. Evaluations of the results of a survey carried out on service enterprises, have shown that employees which are aware of NLP are more effective than those who not. Knowledge of NLP helps to be more confident in stressful situations and to use many techniques to adapt to the customer. Given the survey results, methodology of Neuro-linguistic programming is a recommended intervention for services providing companies. This work is useful for managers who anticipate that for the services providing companies the most important are high-quality relationship... [to full text]

This Master thesis deals with proposal of action improvements in company A-WebSys Ltd. while realizing their contracts. The thesis purpose is to minimize risks by future projects, enhance the effectiveness of realization and maintaining of current projects, minimize the employee fluctuation and enhance the overall stability of company. In accordance to this we have supported the thesis with theoretical knowledge and also have realized the analysis of current situation of the company and its environment. Shortcomings and problems identified are then solved by suggested changes each individually contributing to the situation improvement. Practical feasibility of proposed solution and profitability of expended costs is in conclusion proved by the economic assessment.

The rapid growth of e-commerce and omnichannel retailing is redefining the role of brick-and-mortar stores. To remain competitive, retailers should leverage digital technologies without compromising the presence of frontline workers, to meet customer expectations. The purpose of the study is to address the lack of research investigating the effects of technologies being used by in-store employees and propose a digital approach for physical stores to strengthen their competitiveness. Therefore, this study looks into how smart devices can impact employee satisfaction and employee efficiency. Theory from the fields of Value Creation, Digital Transformation, Organisational Psychology and Management were used in a mono-method qualitative case study. Semi-structured interviews were conducted to collect empirical data. The findings from the study show that smart devices used by in-store employees can positively impact employee satisfaction by improving communication, empowerment, teamwork, and meeting employees' expectations. Smart devices can also improve employee efficiency by enabling employees to deliver higher levels of customer service, store ambience, and productivity, using less resources than before. Further, important conditions required for value creation to take place were identified; a well-functioning infrastructure, technology acceptance, and considering network effects. Future research should conduct quantitative studies investigating to what extent smart devices can impact employee satisfaction and efficiency. To further build on this research, studies could investigate how the use of smart devices impact customer experience and employer branding. Lastly, research should investigate the opportunity smart devices provide for capturing data in an offline environment and how this adds the store's value proposition. / Den snabba utvecklingen av e-handel och omnikanalhandel omdefinierar den fysiska butikens roll. För att bibehålla sin konkurrenskraft bör butiker utnyttja digital teknologi, utan att gå miste om butikspersonalens sociala närvaro, i syfte att möta kundernas förväntningar. Syftet med studien är att bemöta bristen av forskning som undersöker effekterna av att butikspersonalen använder digitala verktyg, och på så vis föreslå ett digitalt tillvägagångssätt för fysiska butiker att stärka sin konkurrenskraft .Därför undersöker denna studie hur smarta enheter kan ha en inverkan på arbetstillfredsställelse och arbetstagarnas effektivitet. Teorier inom områdena för värdeskapande, digital transformation, organisatorisk psykologi och styrning användes i en monometodisk kvalitative fallstudie. Semistrukturerade intervjuer genomfördes i syfte att samla in empiriska data. Resultatet visar på att smarta enheter har en positiv inverkan på arbetstillfredsställelse genom att förbättra kommunikation, handlingskraft, lagarbete, och möta arbetstagarnas förväntningar. Smarta enheter kan även ha en positiv inverkan på arbetstagarnas effektivitet genom att göra det möjligt för butikspersonalen att generera högre nivåer av kundservice, förbättrad butiksmiljö, och produktivitet med mindre resurser än tidigare. Vidare identifierades viktiga förutsättningar för att värdeskapande ska äga rum; välfungerande infrastruktur, teknikacceptans, och ta hänsyn till nätverkseffekter. Framtida studier bör genomföras med kvantitativa metoder i syfte att undersöka till vilken grad arbetstillfredsställelse och effektivitet påverkas. För att bygga vidare på den här studien kan framtida studier undersöka hur smarta enheter påverkar kundupplevelsen och varumärket hos arbetstagare. Slutligen bör framtida studier se till vilka möjligheter smarta enheter erbjuder genom att möjliggöra datainsamling i fysisk miljö samt hur detta påverkar butikernas värdeerbjudande.