With the scope of this study, certain tasks of the finance inspectors have been restructured by means of information technology in an effective way. The new structure has been integrated to the Internet technology and thus can eliminate the problems of time and place. The Documentation and Personnel Departments of FIB have been chosen for piloting and performance assesment has been performed after the restructuring with new technology. The result of the assesment suggest that, when compared to the old system, the new system has ensured approximately 70% more efficiency.

Zugleich: Diss. Bochum, 2008. / Literaturverz.

Thesis (M.P.A.)--University of Hong Kong, 2001. / Includes bibliographical references (leaves 107-112). Also available in print.

Thesis (Ph.D.)--Ohio State University, 2008. / Includes bibliographical references (p. 136-147). Also available online.

Thesis (Ph. D.)--George Mason University, 1997. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.

Thesis (MPhil)--University of Stellenbosch, 2006. / On title page: Master of Philosophy in Information and Knowledge Management. Bibliography. Also available via the Internet.

Thesis (Ph. D.)--Universiteit van Amsterdam. / Description based on print version record. Includes bibliographical references (p. 383-402).

Made available in DSpace on 2015-05-14T16:53:03Z (GMT). No. of bitstreams: 0 Previous issue date: 2015-06-02Bitstream added on 2015-05-14T16:59:29Z : No. of bitstreams: 1 000822224.pdf: 545446 bytes, checksum: 72558172ba2acf551bc5e8b70575aea6 (MD5) / A demanda pela abertura dos centros de poder ao escrutínio público tem se expandido rapidamente e em escala global desde a segunda metade do século XX. No Brasil, o termo transparência passou a ser invocado com notável frequência nos últimos anos como solução para muitos dos problemas da nação. Em 2011, foi aprovada a Lei de Acesso à Informação, que regulamenta a abertura dos órgãos públicos ao cidadão e no mesmo ano o país se tornou líder da iniciativa internacional Parceria para o Governo Aberto (OGP). Trata-se, porém, de um avanço tardio. Enquanto a observância normativa do princípio da publicidade só se deu com a Constituição de 1988, muitos decretos, ordens executivas e leis trataram da proteção aos segredos oficiais desde a Independência. Tendo isto em vista, o presente trabalho se dedica a explorar aspectos da história do país que permitam traçar a gênese e a evolução da dinâmica entre segredo e transparência no Brasil, com o objetivo de analisar os limites e as possibilidades para a abertura e a democratização de nossa política externa. / The demand for the opening of the centers of power to public scrutiny has been rapidly and globally expanded since the second half of the twentieth century. In Brazil, the term transparency has come to be invoked with remarkable frequency in recent years as a solution to many of the nation’s problems. In 2011, the Access to Information Act (Lei de Acesso à Informação), which regulates the opening of public body to citizens, was approved and in the same year, Brazil became the leader of the international initiative called Open Government Partnership (Parceria para o Governo Aberto - OGP). This is, however, a late advance. While the prescriptive compliance with the principle of publicity only appears in the Constitution of 1988, many enactments, executive orders and laws had addressed to the protection of official secrecy since the Independence of Brazil. With that in mind, this work is dedicated to exploring aspects of the history of the country that allow tracing the genesis and the evolution of the dynamics between secrecy and transparency in Brazil, in order to analyze the limits and possibilities to the opening and democratization of our foreign policy.

Made available in DSpace on 2015-06-17T19:34:06Z (GMT). No. of bitstreams: 0 Previous issue date: 2014-08-27. Added 1 bitstream(s) on 2015-06-18T12:47:24Z : No. of bitstreams: 1 000819318.pdf: 6425509 bytes, checksum: 914e25f1de33e4f650782280172a4ebb (MD5) / A informação é fundamental para a tomade de decisões, proporciona subsídios para a participação nos processos democráticos, e para pleito de direitos e benefícios. Quando denominada pública, diz respeito à informação em poder do Estado ou que seja de interesse público. O governo eletrônico como forma de utilizar a tecnologia para melhorar o funcionamento do setor público, pode contribuir para o cumprimento do dever do Estado de dar acesso à informação pública. Os serviços eletrônicos de governo dever ser acessíveis, no sentido de que possam ser utilizados independentemente das condições físicas, meios técnicos ou dispositivos utilizados pelo requerente, além de proporcionar uma experiência satisfatória ao cidadão que se utiliza dele. Nosso objetivo é verificar se os serviços eletrônicos para solicitação de informação pública permitem o acesso efetivo de todo e qualquer cidadão. A metodologia envolve a triangulação entre revisão bibliográfica e documental de diretrizes e legislações, uma perspectiva quantitativa relacionada aos erros de acessibilidade encontrados através de avaliadores automáticos, e uma perspectiva qualitativa resultante da análise de uma lista de verificação de usabilidade. Para coleta dos dados foi desenvolvida uma planilha eletrônica composta por 50 variáveis divididas em três áreas: acessibilidade, usabilidade e outros ítens - aqueles específicos de serviços de solicitação de informação pública. Entre os 19 países da América Latina com leis de acesso a informação em vigor analisamos os 8 que t~em sites de serviços eletrônicos para solicitação de informação pública. A análise destes serviços demonstrou que nenhum deles cumpre os quesitos propostos para que sejam considerados universais, mas serviu para propor características e práticas para os serviços eletrônicos de informação ao cidadão / The public information is basic to the decisons-making processes and provides allowances to participation in the democratic processes, and the plea for rights and benefits. When it is called public, refers to the information in power of the State or that it is from public interest. The use of technologies as the electronic government can be a way to improve the acting of the public sector in the duty of the State in provides access to the public information. The public electronic services must be accessible, what means that must remains accessible independntly of the physical conditions, or technical ways, or used devices by the requester, in addition to provide a satisfactory experience to citizen that uses it. THe aim of this study is verify if the electronic services or request of public information allow the effective access for all and any citizen. The methodology involves the triangulation between literature and documents review guidelines and laws, a quantitative perspective related to accessibility errors found through automatic evaluators, and a resulting qualitative perspective tha analysis of a usability checklist. For the data collection was developed a spreadsheet consisting of 50 variable divided into three areas: accessibility, usability and other items - those specific public information request services. Among the 19 countries in Latin America that have laws in effect access to public information, were analyzed 8 that have electronic services websites to request public information. The analyses of these services show that none of them complies the suggest subjects to be considered universal, although they have allowed to propose characteristics and practices to electronic services of public information to citizens

(MTech (Quality (Engineering))--Cape Peninsula University of Technology, 2010 / Computacenter SA (CCSA), serves as focus of this study. One ofCCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are structured and how they are monitored. According to the Company policy and agreed Service Level Agreements (SLA's), an acceptance level of 95% should be reached in terms of service delivery. Anything below 95% would be considered a failure, and therefore constitutes a breach of the agreement. The tool used by Computacenter South Africa (CCSA), to measure or monitor the SLA is referred to as Service Flow. Within Service Flow there are mechanisms known as 'pre exception result' and a 'post exception result'. These concepts constitute a report, which is compiled on a monthly basis to check and evaluate performance. Should a request from a client not be met and there is a valid reason for the non compliance of the request. It can however bean exception and can therefore be processed as being successfully executed within the context of the SLA. If no valid reasons are, however logged in the request work log, the request constitutes as failed and can therefore lead to the team not achieving their agreed SLA with the customer. Failing SLA's have a significant impact on, not only CCSA, but also on the customer, as the organisation can lose confidence in the ability of Longbow Remote Technical Support Request Management is there to render a quality service. Ultimately, a penalty can be imposed on both the analysts and CCSA. In addition, the customer could withdraw from the contract as the organisation is not receiving the agreed upon services for which they are paying. CCSA will not only suffer financially, but also lose its credibility in the market as an Information Technology (IT) Service Provider. For the purpose of this study, questionnaires were formulated to determine where the problem areas are and what CCSA as a service provider can do to not cause their clients to become redundant, and to always meet the service level agreements set by the clients. Results from the research returned that a lack of Information Technology governance structures and best practices within CCSA is the cause of service level agreements failing.