This study examined the experiences of shy, introverted, and apprehensive students in the college classroom. This study was framed by multiple goals theory to discover how these students use nonverbal communication to achieve their task, identity, and relational goals in the classroom. Shy, introverted, and apprehensive students face challenges in the classroom especially when asked to verbally participate or give presentations that their more outgoing classmates may not face. Participants (N = 16) participated in focus groups where they discussed their experiences, perceptions, and feelings about participation in their college courses. Results showed that these students do experience apprehension in communication situations, often avoiding participation when possible, and that they do use nonverbal communication to meet their task, identity, and relational goals in the classroom. Implications for theory and for both students and instructors, limitations, and future directions for research are discussed.

This study examines how Taiwanese college students understand the traditional, culturally Chinese concept of Yuan and its role in their use of a new and distinctive Taiwanese social networking site—Dcard. Particular attention is paid to the Dcard’s unique friending mechanism, which provides users the opportunity to connect (or not) with one, seemingly random new friend each day at midnight. Through thematic analysis of 15 semi-structured long interviews, the study finds that Dcard users understand Yuan as a multi-faceted concept pertaining primarily to interpersonal relationships (relationalism). Users perceive Yuan to influence relationships in a predetermined, causal fashion (fatalism), but they still assert some agency in their relationships (controllability), including their ability to believe deeply in Yuan. Users perceive Yuan to play an important role Dcard use, and the concept’s different facets each influence key moments in the friending process—from receiving a friend recommendation, to the choice of whether to accept or reject that request, to the initiation and maintenance of relationships through Dcard. Dcard’s architecture, including elements of randomness and partial anonymity intensify the experience of Yuan. This study underscores the importance of studying how cultural concepts like Yuan are socially constructed and used in online contexts. More, it illustrates how social networking sites can use design and architecture to tap into culture to attract and retain users.

Current language theory focuses on how a person communicates within a context (Bates, 1976a). A person's communicative competence depends on how effectively she translates her cognitive and social knowledge into linguistic forms to interact in the specific situation, following pragmatic rules (Prutting, 1982b). Thus, in order to assess a person's language ability accurately, the clinician needs to assess pragmatic skills as well as cognitive, social, and linguistic skills. A person's pragmatic development culminates in the ability to participate in a conversation (Rees, 1978).

When strangers meet, there is a high level of uncertainty due to the infinite number of possible alternatives in behavior between the two people. Previous research indicates that communicators will attempt to reduce the level of uncertainty by using available verbal and nonverbal information of the other, by seeking similarities with the other, and by observing the situation itself. This information is used to predict attitudes and beliefs, as well as to attribute characteristics of the other. Other studies indicate that a person will increase her level of self-monitoring activity when the level of uncertainty is increased.

This report presents a descriptive study of characteristics of persons using a family court service. A comparison is made between persons using the service and a sample of the population whom the agency was designed to serve. The purposes of the study were to determine if the agency was serving the client population it was designed to serve and to provide a socio-demographic data base for further research and planning at the agency.

This study examines style shift between formal and informal styles in first- encounter conversations between Japanese native speakers and demonstrates how the speakers shifted the speech style in the context. Many researchers have studied this type of style shift and demonstrated that style shifts occur within a single speech context where social factors, such as differences in age, status, and formalness remain constant (e.g., Cook, 2008; Geyer, 2008; Ikuta, 1983; Maynard, 1991; Okamoto, 1999). This study contributed support to these previous studies. In this study, both quantitative and qualitative analyses focusing on Japanese native speakers' use of style shifting in first-encounter conversations were conducted. The data came from four dyadic first-encounter conversations between Japanese female speakers. The conversations were audio-recorded in a room where the researcher was not present. After recording the four conversations, the researcher conducted follow-up interviews in person or by phone in order to check the validity of my analysis collected for this study. Overall, all the speakers shifted between formal and informal styles at least ten times, indicating that they did not speak exclusively in one style or the other in the current data. The frequency of style shifts varied depending on the speakers, but in each conversation, the older partners of the pairs shifted their speech style more frequently than the younger partners of the pairs. Furthermore, this study found six factors that accounted for style shifts between the formal and informal. When (1) introducing a new topic and (2) closing a topic, speakers shifted from informal to formal style. This signaled the opening of a new topic directly to the addressee. On the other hand, they shifted from formal style to informal style when (1) expressing feelings, (2) using self-directed utterances, (3) asking questions for confirmation or inference, and (4) adjusting to the context (formality and/or deference). The follow-up interviews revealed that the factors referred to as (1) expression of feelings, (2) self-directed utterances, and (3) questions for confirmation or inference were used by some speakers unconsciously. The self- directed utterances of factor (2) were divided into three types: soliloquy-like remarks, asking oneself a question, and recalling something. Factor (4) adjusting to the context (formality and/or deference), formal style was used to show politeness toward the addressee, and informal style was used to show friendliness, casualness, or empathy. Friendliness, casualness, or empathy was conveyed by use of informal style when the speakers' utterances brought laughter to the context and/or when the speakers showed empathy for the addressee.

Charitable nonprofit organizations are growing in number and scope, but the body of literature and knowledge about communication within these organizations is limited. Today, charitable organizations face a flurry of economic and environmental factors that challenge their continued survival: growing community needs, mounting funding cuts from all segments of government, increased competition for funding, a limited pool of dedicated community leaders to serve on boards, decreased charitable giving for some causes, and persistent calls for greater accountability. As nonprofits explore new ways of coping with these socioeconomic pressures---such as reorganization, consolidation, mergers, and management service organizations---there is a clear need for applied communication research on organizational change in nonprofit settings. This research explores the unique issues nonprofit organizations face when considering a specific form of consolidation---a management service organization---focusing on interorganizational communication among nonprofits and funders and the challenges faced during reorganization planning and implementation. In particular, this research explores communication processes both within and among the Neighborhood Family Center Coalition (NFCC) (a collaborative of nonprofit organizations), and the Juvenile Welfare Board of Pinellas County (JWB), a funder of these same organizations, as the members planned and developed a management service organization. Action research was the chosen methodology for this study due to the strong desire of the research participants to engage fully in planning, executing and analyzing this research. Working together, we co-generated the research questions for this study. Agreed upon areas for research included considerations and challenges in implementing the management service organization, the funder's role in guiding and assisting in the integration process, management and communication strategies implemented to mitigate the negative effects of this type of organizational change and/or to contribute to successful implementation of this type of integration model, and lessons learned that may benefit future JWB efforts, as well as funders and service providers in communities throughout the United States. The research team worked together to identify and develop appropriate research methods and protocols that included interactive interviews and ethnographic observation. Interviews were conducted with all members of the NFCC and key management staff from the JWB. The applicability of this research is of great importance to funding institutions, many which are taking on a more active role to stabilize or strengthen their funded programs, and more often today, through encouragement to consolidate. Results of this study also may lay the groundwork to support and engage nonprofit leaders considering consolidation as an option for their organizations.

This dissertation brings attention to the communication processes taking place during design of an Idea Zone at a science center. It focuses on the conceptual phase of design, during which designers seek to integrate the ideas and needs of stakeholders into design processes through such frameworks as Participatory Design (PD). In bringing a focus on communication process to conceptual design frameworks such as PD, I explore the assumed roles behind participatory design processes and the contexts created through those processes during actual design work. As these Idea Zone design efforts took place in a museum and also within the context of an ongoing action research program there, I explored the organizational challenges of cultivating spaces and conversations where designers, community members, researchers, and other participants cooperatively explored contexts and spaces for jointly designing together. A central assertion of this work is that the World Café, a designed discussion format, fits with the needs of a science center for inviting community participation in design processes. A related goal of this work was to test that assertion not as a success or failure but as an emergent and contingent process requiring changes and course adjustments through reflective practice. To do this, my central method was an ethnographic engagement in the spirit of action research where with the Museum of Science and Industry (MOSI) in Tampa, Florida I planned for and hosted a series of World Cafés revolving around design of an Idea Zone in the science center. Café participants included MOSI leadership and board members, designers, community members, University of South Florida (USF) students, museum staff, and other stakeholders. Data sources from the World Café included the Café planning efforts, conversations and other data generated during the Cafés themselves, as well as organizational outcomes from hosting the Cafés. Outcomes in this sense might include, for example, the potential for future Cafés around design of the Idea Zone or how what is learned in the Café becomes integrated into other Idea Zone design processes or everyday organizational contexts such as meetings at MOSI. In addition to the Café and as part of understanding Café outcomes, I also drew from data generated through follow-up interviews I conducted with Café participants including designers, community members, and others. Finally, I drew upon ethnographic data generated through my observations and interactions within the Idea Zone and the larger scene of MOSI, ranging from everyday conversations with museum visitors to the possibility of performances in the space. With this research we (MOSI, the MOSI community, and I) learned together 1) how assumptions and issues of participation play out during group communication processes in the conceptual phase of design, 2) about ways of engaging in ethically challenging work of designing group communication processes for design, 3) how generative metaphors for the group communication process might emerge from the World Café that foster flexible and inviting space for participatory design, and 4) how each of these local questions related to designing communication for design of the Idea Zone play out within the larger organizational context of MOSI specifically and science centers more broadly. Key outcomes from these four research questions include practical contributions to design for learning spaces in MOSI, how the World Café fits with Participatory Design processes at a science center and also potential redesigns for the future, how the World Café metaphor became a way to rapidly prototype new museum experiences, and how democratic invitations offered by MOSI to the community brought about creative possibilities for community design of the Idea Zone and for staff to engage in designing MOSI's broader organizational processes of change.

Various challenges can threaten the security of personal relationships, but one of the most difficult problems to manage is geographic distance. As more people live apart from someone about whom they care, the prevalence of long-distance relationships will increase. However, research on how long-distance friendships are characterized and accomplished lags behind. Therefore, the present study was designed to uncover how women define and maintain their long-distance friendships. A total of 34 interviews were conducted with first-year undergraduate students, first-year graduate students, and recently-hired faculty members at a large university. The interview transcripts were analyzed inductively, which resulted in the creation of nine categories. These were eventually reduced to six maintenance behaviors: openness, assurances, positivity, joint activities, personal networks, and mediated communication. Participants also challenged definitions of long-distance friendship based upon geography and replaced them with definitions based upon communication (access to interaction, use of mediated communication, level of closeness, and a commitment to expend the necessary time and energy to make it work). Although long-distance friendships may require more effort and involve more mediated communication, this study demonstrates that long-distance friends rely on similar maintenance behaviors as geographically-close friends. This indicates that long-distance friendships may not be as dramatically different or as perplexing as commonly thought. Overall, the present study reveals that long-distance friendships can be satisfying and maintained successfully, which challenges both cultural assumptions and traditional social science research. Many long-distance friendships are well-equipped to weather both changes and challenges, making them flexible, not fragile.

This study first examines the effectiveness of stealing thunder in increasing the target’s liking for the discloser. The study further inspects liking relative to the amount of information known about the discloser prior to their initial interaction. Additionally, the target’s perception of the negativity of the information revealed is observed. 120 subjects participated in an experiment during which they were either exposed to the negative information via the confederate or the experimenter or were not exposed at all. Results, although interesting, were largely inconsistent with the hypotheses. This could have been due to several factors namely, poor experimental execution and unreliability of measurement. However, stealing thunder, with further testing, has several implications for the current state of the stealing thunder literature and future research.