The aim of this study was to determine the current operational skills requirements for Close Protection Operatives (CPOs) in South Africa. Operational skills refer to those skills that are vital in order for a CPO to effectively protect a designated person (this person is referred to as the `Principal'). In order to determine any shortcomings in the Close Protection industry, twenty in-depth interviews were conducted with current operational CPOs. A detailed literature review was also done in order to create a solid platform for the research and to assist in the verification of the information. During the research, it was found that the task of providing Close Protection could be divided into various sub-categories. This was necessary in order to gain a rounded perspective of a CPO's roles and duties. CPO's tasks in their entirety had to be unpacked into their smaller sub-components. In fact there were many ways to subdivide the skills requirements and functions of CPOs. It was, however, found that the actual subdivisions were less important than the gaining of a comprehensive understanding of how all the aspects are interrelated and should function synergistically. The need for regulation of the South African Close Protection industry was identified as a major concern among all interview respondents. In order to determine the relevant factors involved in regulation, the way countries such as the United Kingdom (UK), Australia and Israel regulate their industries, was assessed. It was noted that the industry in South Africa is `partially regulated'. This means that there is some sort of registration process for CPOs but no comprehensive monitoring and enforcement of accepted minimum competency standards. Currently in South Africa private sector CPOs are rated on the same scale as security guards and must be registered as a Grade level C with the Private Security Industry Regulatory Authority (PSIRA). This is not an effective manner to regulate CPOs. CPOs should be viewed as professionals and specialists since their skills far exceed those of a security guard (Grade C). According to South Africa's Skills Development Plan all industries will fall under Sector Education and Training Authorities (SETAs). Close Protection is grouped under the Police, Private Security, Legal, Correctional Services and Justice Sector Education and Training Authority (POSLEC SETA). There is currently a South African Qualifications Authority (SAQA) Unit Standard for Close Protection (Protection of Designated Persons, Units Standard number: 11510). However, the research revealed that while the unit standard correctly outlines the operational skills requirements of CPOs there are no assessment guidelines or clearly defined minimum skills requirements. Before the unit standard can be effectively implemented, agreed industry minimum standards for the relevant skills divisions in Close Protection need to be identified and implemented. But currently there is some confusion regarding which body is responsible for, firstly developing acceptable unit standards; secondly, getting the industry as a whole to agree and accept such standards; thirdly, to see to it that training on those standards is provided; and finally the monitoring of these standards in practice. In this study various training related factors were identified and examined in order to assess whether the way CPOs are trained in South Africa is effective or not. Aspects such as the intensity, focus, duration and content were examined. In general it was found that it is important for the following to be implemented: 1. Effective screening and pre-training evaluation of potential trainees. 2. Training should be job orientated and focus on training CPOs for the functions that they will actually have to perform. 3. Training methodologies should focus on an outcomes based approach and utilise the fundamentals of adult based education. 4. Training should simulate reality including the related stress factors that are placed on operational CPOs such as lack of sleep and high levels of activity interspersed with boring waiting periods. 5. Ongoing training and re-training are vital components to a CPO maintaining operational competency. 6. Close Protection instructors need to have both an operational background and training in instructional methodologies before being considered competent. It is important that in the long term international recognition of South African Close Protection qualifications is achieved. This is essential since many South African CPOs operate internationally. Globalisation and improvements in technology have made it easier for international networking to take place. This has meant that clients are using CPOs in different countries and international comparisons are inevitable. If South African CPOs are to be considered `world class' then internationally recognised minimum standards need to be implemented for the South African Close Protection industry. The research indicated and highlighted various trends that may affect the Close Protection industry. The trends identified that seemed most relevant to the South African Close Protection industry were as follows: * Increased public awareness of international terrorism has resulted form acts such as the 9/11 attacks. This has made people more aware of the need for and benefits of security. Use of well trained CPOs is one of the ways that potential clients are able to minimise their exposure to any potential terrorist attack. * A CPO's ability to communicate and liaise with all relevant parties involved in the Close Protection environment is vital to the success of any operation. Therefore it is vital that these aspects receive the relevant focus during training. * The CPO needs to be well trained in use of unarmed combat and alternative weaponry. He/she can no longer rely on the use of a firearm as the primary force option. * A CPO needs to be able to adapt to many different situations. It is important that a CPO is trained to blend in and use the correct protocol in any given situation. The focus of operations should be on operating in a low profile manner to avoid unnecessary attention. * A CPO needs to be well trained in all aspects of planning and avoidance. The skills needed to proactively identify and avoid threats are vital to modern day operations. The CPO also needs to be quick thinking and adaptable in order to function effectively. * A CPO needs to have a working knowledge of all security related aspects that could enhance the safety of his/her Principal (i.e. multi-skilled). In addition to the above mentioned factors, other recommendations emanating from this study focused on minimum competency standards for the identified subdivisions of close protection. Examples of possible assessment guidelines and criteria were identified covering the following broad classifications: * Prior educational qualifications * Physical abilities * CPO skills * Prior experience in guarding * Firearm skills * Unarmed combat * Protective skills * First aid skills * Security knowledge * Advanced driver training * Protocol and etiquette * Management and business skills * Related skills / Criminology and Security Science / (M.Tech (Security Management))

Quality is critical to private security personnel employed as receptionists in many organisations, as it plays a vital role in improving organisational productivity. The main objective of the research was to investigate the quality of reception services provided by security personnel to organisations in the Johannesburg area as benchmarked against the appropriate service quality evaluation methodologies when modelling the impact of service quality on satisfaction and loyalty. A questionnaire was used and semi-structured interviews were conducted in a focus group with key informants (business owners, managers and ordinary people) who could provide valuable information for use in the study. The focus group consisted of eight respondents. The sample consisted of 200 participants scattered in seven regions on sites that are managed by Johannesburg City Parks and Zoo (JCPZ). The selection of the 200 participants was random and included JCPZ employees. Primary research shows that the majority of the respondents ranked indicators of service quality below acceptable level; however, customers‘ tastes and preferences constantly change and evolve, as do the number of security companies. Thus such companies should improve conditions in the area of service quality if they want to stay competitive. To remain competitive, the security companies as well as the clients need to analyse customers' expectations and perceptions of the service quality of front office staff, who in this case are often security/guarding personnel. For customer organisations, the empirical findings can be used to develop a framework of service quality indicators, which can be used for monitoring and benchmarking service quality. For organisations, the findings can be used for resource-allocation decisions pertaining to improved service quality, customer satisfaction and ultimately intentions. The study concludes that the quality perceptions of services rendered by security personnel as receptionists are important for customer satisfaction and that quality dimensions are important for clientele management - arguably one of the most important aspects of service quality management. / Business Management / M. Tech.

Este estudo tem como objetivo principal examinar os processos sociais referentes ao grau de profissionalização dos agentes da Guarda Municipal de Porto Alegre. Para tanto, estabelecemos quatro indicadores relacionados à profissionalização, são eles: formação, carreira, requisitos cognitivos e requisitos éticos. Buscamos, também, compreender as questões relacionadas às possíveis identidades profissionais formadas pelos agentes em estudo no que se refere à execução do seu trabalho. A questão que motivou e que justifica esse estudo se relaciona à segurança pública, especificamente a segurança urbana e municipal, tema cuja discussão conceitual e investigações empíricas já existentes buscam contribuir para um melhor entendimento do problema, especialmente no que se refere à utilização das Guardas Municipais no sistema de segurança pública municipal. / The major aim of this study is to examine the social processes concerning the degree of professionalization of the members from the Guarda Municipal de Porto Alegre. Four indicators related to professionalization were considered: education, career, cognitive requirements and ethical requirements. We also sought to understand the issues related to the possible professional identities constituted by the agents in study when performing their work. The question that has motivated and that justifies this study is related to public security, specifically the urban and municipal security, subject whose existent conceptual discussion and empirical investigations seek to contribute for a better understanding of the problem, especially regarding the incorporation of the municipal guards in the system of public municipal security.

The first part of the thesis deals with risk management, legislation and safety, the machine must meet in order to be placed on the market. This part contains an analysis of the guards, because the guards an integral part of safe machine. The second part of the thesis assesses the safety of multifunction machining center CNC EcoSmart 1-line. Based on the identified risks have been designed and built the inner and outer guards.

The diploma thesis deals with theme of collaboration Border Guard troops with the civilian sector its focusing on 60's and 70's era. The topic is an overview compiled since 1945, because of better context. Work aims to map and describe the process whereby the collaborating fifth brigade of border guards in the geographic region Cheb region with residents and how the civilians had been involved to guard state borders. The author based primarily on archival material stored in the Security Services Archive in Brno - Kanice and the previously published literature. The author also used interviews with former professional officers. These interviews compiled by the method of oral history. The main criteria were chosen on the number of assistant border guards, as well as young border guards and the number of persons who were attempting to cross the state border detained for using the civilian sector. But also, many other factors were considered. The result of this work is the finding that the border guard cooperation with the civilian sector shows an upward trend in the period from the fifties to the late seventies. The highlight of this cooperation was the second half of the seventies. In the sixties, and especially the second half of the sixties, the brigade was forced to intensify the use of civilians...

Объектом исследования в диссертации являются органы внутренних дел по субъектам Российской Федерации. Цель исследования, проведенного в диссертации, - это изучение механизмов публичного управления, их использование для привлечения народных дружин к охране общественного порядка, разработка проекта, который называется «Создание условий по участию народных дружин в обеспечении общественной безопасности и охране общественного порядка в Ямало-Ненецком автономном округе». В исследовании применяются следующие методы: это анализ теоретической литературы, нормативных правовых актов, сравнительный, компаративный, социологический анализ (опрос с применением анкеты и экспертный опрос). Использованы следующие информационные материалы: сайты исполнительных органов государственной власти в субъектах Российской Федерации, в том числе Управления внутренних дел, органов местного самоуправления, федеральной службы государственной статистики. Результатом работы стала разработка проекта по стимулированию участия граждан в охране общественного порядка в ЯНАО. / The object of research in the dissertation is the internal affairs bodies for the constituent entities of the Russian Federation. The purpose of the research carried out in the dissertation is to study the mechanisms of public administration, their use to attract people's militias to the protection of public order, to develop a project called «Creating conditions for the participation of people's militias in ensuring public safety and protecting public order in the Yamalo-Nenets Autonomous district». The research uses the following methods: analysis of theoretical literature, regulatory legal acts, comparative, comparative, sociological analysis (a survey using a questionnaire and an expert survey). The following information materials were used: websites of executive bodies of state power in the constituent entities of the Russian Federation, including the Department of Internal Affairs, local government bodies, and the federal state statistics service. The result of the work was the development of a project to stimulate the participation of citizens in the protection of public order in the Yamalo-Nenets Autonomous Okrug.

This study aimed to analyse the development and growth of the Kenyan private security sector, and to establish its role and impact on safety and security. The study included determining the impact of the private security sector in Nairobi and the mobile patrol functions on safety and security in Kenya. Furthermore, to determine the impact of the Kenyan private security sector on loss prevention functions; reviewed how special events security and private investigation functions affect the safety and security of Kenyans; and also considered how in-house security functions of the private security sector further influence safety and security in Kenya. The researcher reviewed previous studies with a view to establish academic gaps which the present study sought to bridge. This study adopted a census survey design and employed quantitative research methods as the main approach to guide the study. The research targeted all of the private security firms in Kenya. There are 23 listed security firms under the Kenya Security Industry Association (KSIA) and 44 under the Protective Security Industry Association (PSIA) - a total of 67 security firms in Kenya. The research instrument used for data collection was a questionnaire to elicit the required information from the respondents. The respondents were either the Managing Director or Head of Security at these firms, since they have a broad knowledge about the business activities being conducted by the company. Most of them have been with the company for a significant number of years. Emanating from the research findings it is recommended that the security firms should better train the private security guards in order to enhance overall security being provided to clients. Security guards must be able to respond to different changes in their environment, which include action such as traffic movement; ensure the safety of people among and inside different localities; observing and handling the admittance and exit of individuals and cars and evaluating and monitoring individuals and coming up with a policy and legal framework for regulating and observing Private Security Company (PSC) activity. The study concludes that the private security sector in Kenya impacts on and influences overall safety and security. The study, therefore, finds that there has been growth and development of the private security sector in Kenya and it continues to do so currently. Finally, advances the view that a significant relationship does exist between the functions of the private security sector and the development of the private security sector in Kenya which have had an extensive influence on levels of safety and security in that country. / Criminology and Security Science / M. Tech. (Security Management)

Made available in DSpace on 2016-03-22T17:26:02Z (GMT). No. of bitstreams: 1 ANA NEDEL.pdf: 629805 bytes, checksum: caf71dc72ae884ed5dbbb85e601c69bd (MD5) Previous issue date: 2008-02-29 / This study examined how prison guards position themselfs towards the speech of the purposes of prison system and what strategies they develop in face of the ambiguous dynamics of inclusion / exclusion that are developed in prison environments. The field research constituted the prisons that integrate the 5th Penitentiary Region of Rio Grande do Sul. The results show that the prison guards perform the function / activity, ressocialization" more due to the lack of structural and human resources in the prison system than to policies consistently designed and implemented. They attach the execution of "ressocializing activities" to execution of work and to the promotion of assistance for prisoners. Thus, the intent of this study was to contribute to the triggering of policies that, in a more scientific and enlightened way, influence in current and future situations and junctures of the criminal justice system, seeking its improvement. So when the genesis and dynamics of the strategies used by prison guards to live with the conflicts of such peculiar environment are understood, actions can be taken to minimize the conflicts of such environments / O presente estudo analisa como os Agentes Penitenciários se posicionam perante o discurso das finalidades do sistema prisional e quais as estratégias que desenvolvem em face das ambíguas dinâmicas de inclusão/exclusão que nos ambientes prisionais se desenvolvem. A pesquisa de campo se constituiu nos Presídios que integram a 5ª Região Penitenciária do Rio Grande do Sul. Os resultados obtidos mostram que os Agentes Penitenciários realizam a função/atividades de ressocialização mais devido a carência de recursos estruturais e humanos do sistema prisional do que por força de políticas coerentemente projetadas e implementadas. Atribuem o exercício de atividades ressocializadoras à execução de trabalhos e à promoção de assistência ao preso. Nesse sentido, a intenção do presente estudo foi o de contribuir com o desencadeamento de políticas que, de forma científica e esclarecida, influam nas estruturas e conjunturas atuais e futuras do sistema penal, vislumbrando à sua melhoria. Assim ao se compreender a gênese e a dinâmica das estratégias adotadas pelos Agentes Penitenciários, para conviver com os conflitos desse peculiar ambiente, ações poderão ser adotadas no sentido de minimizar os antagonismos próprios de tais ambientes

Criminology and Security Science / D. Litt. et Phil. (Criminology)

This study aimed to analyse the development and growth of the Kenyan private security sector, and to establish its role and impact on safety and security. The study included determining the impact of the private security sector in Nairobi and the mobile patrol functions on safety and security in Kenya. Furthermore, to determine the impact of the Kenyan private security sector on loss prevention functions; reviewed how special events security and private investigation functions affect the safety and security of Kenyans; and also considered how in-house security functions of the private security sector further influence safety and security in Kenya. The researcher reviewed previous studies with a view to establish academic gaps which the present study sought to bridge. This study adopted a census survey design and employed quantitative research methods as the main approach to guide the study. The research targeted all of the private security firms in Kenya. There are 23 listed security firms under the Kenya Security Industry Association (KSIA) and 44 under the Protective Security Industry Association (PSIA) - a total of 67 security firms in Kenya. The research instrument used for data collection was a questionnaire to elicit the required information from the respondents. The respondents were either the Managing Director or Head of Security at these firms, since they have a broad knowledge about the business activities being conducted by the company. Most of them have been with the company for a significant number of years. Emanating from the research findings it is recommended that the security firms should better train the private security guards in order to enhance overall security being provided to clients. Security guards must be able to respond to different changes in their environment, which include action such as traffic movement; ensure the safety of people among and inside different localities; observing and handling the admittance and exit of individuals and cars and evaluating and monitoring individuals and coming up with a policy and legal framework for regulating and observing Private Security Company (PSC) activity. The study concludes that the private security sector in Kenya impacts on and influences overall safety and security. The study, therefore, finds that there has been growth and development of the private security sector in Kenya and it continues to do so currently. Finally, advances the view that a significant relationship does exist between the functions of the private security sector and the development of the private security sector in Kenya which have had an extensive influence on levels of safety and security in that country. / Criminology and Security Science / M. Tech. (Security Management)