Thesis (D. Min.)--Southwestern Baptist Theological Seminary, 2007. / Abstract. Includes bibliographical references (leaves 175-191).

Thesis (D. Min.)--Southwestern Baptist Theological Seminary, 2007. / Abstract. Includes bibliographical references (leaves 175-191).

Thesis (M.B.A.)--University of North Carolina Wilmington, 2009. / Title from PDF title page (February 23, 2010) Includes bibliographical references (p. 122-138)

Os Contramapas de acolhimento têm como objetivo reconhecer e registrar em comunicação cartográfica as formas de acolhimento encontradas em diferentes espaços da cidade com as suas respectivas conexões e permeabilidades. A metodologia utilizada a criação dos Contramapas é um processo cartográfico subjetivo amparado no pensamento do filósofo Jacques Derrida sobre a prática da hospitalidade para perceber e representar a verdadeira potência de acolhimento dos espaços das cidades e suas arquiteturas. Sem a intenção de estabelecer comprometimento com a exatidão dos mapas e processos cartográficos convencionais, as formas de acolhimento representadas nos Contramapas possibilitaram representar as maneiras de convívio entre diferentes grupos na cidade, apontando a real dimensão das urgentes necessidades de revisão das políticas de hospitalidade entre diferentes. As análises dos Contramapas atrelada à revisão das políticas de hospitalidade iluminam potencialidades até então não percebidas ou não descritas nas arquiteturas e espaços da cidade, que atuam como agentes de hospitalidade, amizade e acolhimento do por vir. / The Hospitality Counter-maps aim to recognize and register, by cartographic communication, welcome forms in different city spaces with their respective connections and permeabilities. The used methodology is a subjective cartographic process supported by the philosopher Jacques Derrida´s thoughts about the practice of hospitality to perceive and represent the true hospitality power of the cities spaces and their architecture. Disregarding the intention of being committed to the conventional mapping and cartographic processes, the hospitality forms represented on the Counter-maps allowed to show the ways of interaction among different individuals and different groups in the city, pointing out the real dimension of the urgent revision needs of the current hospitality policies. The Counter-maps analysis and the resulting review of the hospitality policies enlightened the potentialities hitherto not perceived or described in the architectures and spaces of the city, functioning as agents that empower hospitality, friendship and the still to come.

Os Contramapas de acolhimento têm como objetivo reconhecer e registrar em comunicação cartográfica as formas de acolhimento encontradas em diferentes espaços da cidade com as suas respectivas conexões e permeabilidades. A metodologia utilizada a criação dos Contramapas é um processo cartográfico subjetivo amparado no pensamento do filósofo Jacques Derrida sobre a prática da hospitalidade para perceber e representar a verdadeira potência de acolhimento dos espaços das cidades e suas arquiteturas. Sem a intenção de estabelecer comprometimento com a exatidão dos mapas e processos cartográficos convencionais, as formas de acolhimento representadas nos Contramapas possibilitaram representar as maneiras de convívio entre diferentes grupos na cidade, apontando a real dimensão das urgentes necessidades de revisão das políticas de hospitalidade entre diferentes. As análises dos Contramapas atrelada à revisão das políticas de hospitalidade iluminam potencialidades até então não percebidas ou não descritas nas arquiteturas e espaços da cidade, que atuam como agentes de hospitalidade, amizade e acolhimento do por vir. / The Hospitality Counter-maps aim to recognize and register, by cartographic communication, welcome forms in different city spaces with their respective connections and permeabilities. The used methodology is a subjective cartographic process supported by the philosopher Jacques Derrida´s thoughts about the practice of hospitality to perceive and represent the true hospitality power of the cities spaces and their architecture. Disregarding the intention of being committed to the conventional mapping and cartographic processes, the hospitality forms represented on the Counter-maps allowed to show the ways of interaction among different individuals and different groups in the city, pointing out the real dimension of the urgent revision needs of the current hospitality policies. The Counter-maps analysis and the resulting review of the hospitality policies enlightened the potentialities hitherto not perceived or described in the architectures and spaces of the city, functioning as agents that empower hospitality, friendship and the still to come.

The purpose of this research was to determine the level of nutrition knowledge of students in four-year hospitality programs; their attitudes toward nutrition in general (general attitudes); and their attitudes toward its role in commercial foodservice (restaurant attitudes). Correlations between knowledge and attitudes and differences based on gender, age, college classification, and completion of a college nutrition course were also examined. Hospitality management majors in baccalaureate programs at three Texas universities completed 454 usable questionnaires. Although knowledge was not extensive, general and restaurant attitudes were positive. Knowledge was influenced by all factors except gender. General attitudes were influenced by gender, age, and classification. Only gender influenced restaurant attitudes. Knowledge was positively correlated with favorable attitudes.

This thesis addresses the lack of available research regarding consumer perceptions of sustainability in the cruise industry. The study was conducted by administering an anonymous online survey with cruise message board participants and social media users. The survey was available to all consumers, including consumers who have not cruised. The survey focused on general reasons a consumer books a cruise, consumer travel behaviors, sustainability of the cruise industry, and sustainable factors that may impact a consumers’ choice of a cruise line. The goal of this research was to determine any patterns and trends that may emerge regarding consumer perceptions. The findings of the study showed cruise history and demographics have influenced consumer views on sustainability in the cruise industry.

In today's globalized world traveling has become an integral part of many people's lives. Whether traveling for pleasure, entertainment, or business, you always have to find a place to stay during your travels. There are many options - sleeping on a park bench, on a sofa at some stranger's house, in a tent, in a small hotel room or in a luxury apartment in one of the world's famous hotel chains. One such chain is Hyatt. Yet, Hyatt is one of the last worldwide hotel chains not represented in the Czech Republic. Why is this so? Is there still a potential for a new luxury hotel chain to enter this market? And if so, which entering strategy shall the chain choose? The aim of the thesis is to answer these questions.

<p>The dissertation explores the infusion of Self-Service-Technology (SST) into the casual dining restaurant experience. Casual, sit-in dining restaurants deliver hospitality or service through human servers, however, the introduction of Self-Service-Technology has shifted the norm and expectations of the dining experience. The purpose of these studies is to examine the effect implementation of SST has on the dynamic between restaurant consumers and hospitality employees. Three distinct studies were conducted to examine consumer adoption of, and resistance to, SST, as well as an assessment of different service delivery scenarios involving SST, and employees’ and consumers’ perspectives of SST and hospitality values. In Study 1, many restaurant consumers expressed that relative advantage and compatibility drive their adoption of SST. However, for some, functional and psychological barriers inhibit adoption. Despite customers’ enthusiasm to adopt SST, study 2 shows that they still significantly favor traditional, human service. In study 3, SST represents a paradox for both consumers and employees. Consumers state that hospitality traditions and value matter, yet their behaviors regarding SST run counter to traditional hospitality philosophy. For employees, SST represents a conflict between feeling insecure about their current role and adapting to a new role involving SST in the service delivery experience. </p>

<p>  </p> <p>Global hospitality and tourism activities are becoming increasingly diverse in the profile of international visitors as well as in the destination communities that host them. Along with the geographic and demographic shifts, today’s hospitality and tourism employees not only come from multicultural backgrounds themselves but also serve and interact with guests and visitors of different cultures from all over the world. The study was conducted against this backdrop and focused on intercultural competence and intercultural learning in four-year hospitality and tourism programs in the universities of the United States. The purpose of the study is to advance intercultural learning of hospitality and tourism undergraduate students through forward-looking curriculum design. Specifically, the study aims to 1) analyze the extent to which intercultural learning is embedded in current hospitality and tourism programs; 2) identify the intercultural competence in undergraduate students presently enrolled in the programs and effective formats for students’ intercultural learning; 3) evaluate desirable learning materials, approaches, and assessments of intercultural learning from the perspectives of students, educators, and industry professionals; and 4) propose a model of and make recommendations for intercultural learning through curriculum design.</p> <p>A series of mixed methods were adopted to achieve the research goal and objectives. They include descriptive and semantic analyses, a self-administered survey questionnaire, and semi-structured in-depth interviews. The data were collected from 53 four-year bachelor’s hospitality and tourism programs in public or land-grant universities. The results of descriptive and semantic analyses show that clear and direct statements and content about intercultural learning are lacking in general program literature as well as in specific course syllabi. Results of survey questionnaire data demonstrate that the intercultural competence level of undergraduate students in hospitality and tourism programs is neither high nor low. The most effective format for intercultural learning is through personal involvement and interaction. Intercultural activities organized by the university and community are examples of this format. The findings from the interviews reveal the core characteristics of intercultural learning materials, approaches, and assessments. The learning materials need to be current, visualized, and industry-focused. The learning approaches should be interactive and active to place students in the center during their intercultural learning process. The learning assessments are expected to provide opportunities and platforms for students to share their experiences and reflect on what they have learned from intercultural courses. Based on the key findings from the study, a conceptual model of intercultural learning through curriculum design is proposed for hospitality and tourism programs. </p> <p>The study makes some theoretical and practical contributions. Theoretically, the study enriches the literature on intercultural learning and intercultural competence in hospitality and tourism from the curriculum design viewpoint and multiple perspectives of students, educators, and industry professionals. The research integrates intercultural curriculum and internationalization at home into an innovative learning approach to facilitate students’ intercultural learning. The proposed model lays a conceptual foundation for future academic discourse and empirical research. Practically in the educational context, the study offers guidelines for hospitality and tourism programs to develop and design intercultural curriculum through an illustration of an introductory tourism course. The study contextualizes intercultural learning as involving two or more world cultures. The findings are significant in intracultural and subcultural settings as well. The expectations of guests and visitors, be they international or domestic, are influenced by their primary cultures and subcultures alike. Hospitality businesses and tourism organizations can provide a higher level of service quality to their guests and visitors from diverse cultural backgrounds if their employees are interculturally competent through education and training and other human resource functions. </p> <p>The findings from the study bear implications beyond higher education and hospitality and tourism. The study suggests that hospitality businesses and tourism organizations can contribute to building an inclusive community when they are staffed by interculturally competent employees. There have been increasing occurrences of direct and indirect forms of prejudice, discrimination, group profiling, social exclusion, and even hostility both in the United States and around the globe. While these occurrences are rooted in historical, geopolitical, and ideological contexts, they also result from the absence or lack of cultural understanding. Intercultural competence through intercultural learning plays a direct role in promoting harmony and inclusiveness on campus, in the workplace, and in society at large. </p>