SAP IS-U is de-facto industry standard for customer information systems for utility companies through Europe -- used in electricity, gas, district heating and water utilities industry. These core modules are needed for invoicing tasks and most classical day-to-day scenarios: * IS-U BF Basic Functions * IS-U MD Master Data * IS-U DM Device Management * IS-U BI-IN Billing Invoicing * FI-CA Contract Accounts Especially for large customers in electricity and gas industry, IS-U EDM Energy Data Management is used for management of interval reading consumption and profiles. As utility industry evolves through market liberalization, unbundling processes are covered by IS-U IDE Intercompany Data Exchange (with PI Process Integration as and integration platform). Additionally, IS-U Work Management can be used to connect IS-U processes with PM Plant Maintenance functionality of SAP ERP and service department processes can be covered through two different products: * IS-U CS Customer Service - Older solution, less robust but fully integrated and easier for implementation * SAP CRM -- Stand-alone product, more robust, full featured solution My diploma theses can be used as a brief introduction into the world of IS-U and I also tried to answer these two additional questions: * Common processes that are not covered by IS-U * Comparison of ASAP and MMDIS methodology

This diploma thesis deals with question about real impact of information and communication technology on current organizations and what is a real benefit of using information and communication technologies (ICT) for organizations and their surroundings. Thesis is divided into two main parts, theoretical and practical one. In the first part, there is theoretical base for problematic about organization and ICT and their mutual relations. At the end of this part I tried to summarize the impact of ICT on organization and society, according to obtained material, collected information and logic. In the second part there is presented an organization department of selected company without typical ICT support. Based on process analysis taking place in this unit, there is list of identified information needs of this processes and how they are met. Finally I will try to recommend some solutions to improve the current situation.

The subject of this project is to develop an information system for recording study achievements of primary and secondary school students with an online access for their parents. In the first part, the author focuses on a survey of current supply of similar applications already on the market and their properties, with a priority look at the way how they are provided. In the second part the author drafts and develops a new and simple information system, which can compete with other rough applications. Emphasis is given to the simplicity of the application as well as its usage. This application is designed to be provided as 'Software as a service' and therefore is easy to employ.

Nowadays the importance of disposing of some information system still grows - organizations are more and more dependent on these systems, because they consider it to be storage of their valuable data. So they are still trying to improve those systems. Their importance grows even in the area of small business. These small businessmen appre-ciate improving situation of affordability of software solutions which they can use for supporting their business. Custom made or customized solutions which could be still developed are very appreciated. This diploma thesis deals with customization of MMSP methodics (Methodics for Small Software Projects) in FileMaker software. FileMaker is a computer program developed for creating individual information systems focusing on personal or business matters. FileMaker contains starting solutions which can be used right after installation the software (invoicing, project planning etc.). But it does not contain guidelines or any methodics which can be used during devel-opment of an individual system. In this thesis, I have edited the MMSP methodics and delivered new steps in order to support development in FileMaker software. The main benefit of this thesis is the customization of the MMSP methodics for using it during projects which deal with FileMaker software or similar during creation of a new system. This custom-ized methodics can be used as a supplement of the MMSP.

Knowledge Management Systems (KMS) are computerized systems intended to support the management and application of organizational knowledge. Despite the many potential benefits from KMS> industry reports show that companies are having difficulties in realizing these benefits. This dissertation sets out to identify the reasons for those difficulties - from a requirements analysis point of view - and to propose a way to improve the design of KMS in order to enhance their benefits to companies. We develop a theory-based approach to the evaluation of Knowledge Management Systems and identify the main shortfalls of existing systems. The findings show two inter-related problems. First, the lack of a conceptual model such as an organizational ontology or of additional knowledge about the knowledge might inhibit KMS ability to support specific organizational KM processes. Second - the lack of an integrated KM product reduces organization's ability to attain an overall solution for the management of organizational knowledge. In addition, the analysis pinpoints the inability of current technology to support effective management of tacit knowledge - an important aspect of KMS design. In the second part of the dissertation we focus on one of the problems identified - namely, the lack of a unified meta-knowledge set - and identify the specific meta-knowledge that should be incorporated into the design of KMS. The expected benefits from the inclusion of meta-knowledge are better management of organizational memory and enhanced adoption of knowledge by KMS users. We conduct an empirical investigation - using conjoint analysis - to identify specific attributes of knowledge and of knowledge sources that individuals take into account when making their knowledge use decision, and propose that these attributes should be included as meta-knowledge in the KMS design. The results indicate that the 'accuracy' and 'relevance' of the knowledge are the top two important attributes in the knowledge selection decision and 'extent of knowledge' and 'trustworthiness' are the top two important attributes in the selection of a knowledge source. In addition the results show that knowledge plays a slightly more important role than knowledge source in the overall decision. Finally, several demographic and contextual variables - such as the knowledge search task and organization size - are shown to affect the importance of different attributes in the overall evaluation of knowledge and of knowledge source by individuals. / Business, Sauder School of / Graduate

The thesis deals with the internal audit and controlling and with implementation of these two disciplines in practise. Thesis is divided into two parts. The theoretical part deals with the definition of internal audit and controlling, describes the history, definitions, tools and the roles of these two disciplines. The practical part is focused on individual section of company and their evaluation based on the results of internal audit and controlling of information system.

This diploma thesis is aimed at a creation of offers in a company. The proposal of an offer system in the Pohoda information system which the company uses is described in this thesis. An analysis of offers created in 2013 according to the specified indicators is another part of this work. The work contains a theoretical part focusing on an area of offers, business meetings, ERP systems and Competitive and Business intelligence. In the next part of the work the company which the proposal is made for as well as the Pohoda information system, where the specific functions and parts of the system are described, are presented. The system of offers creation which is used in the company now and also its current shortcomings are introduced in this thesis. Next a proposal for improving of the current system and an implementation proposal to the Pohoda information system is created. In the last part of the work the analysis of offers from 2013 is made. An estimate of the benefits of the proposed system for individuals and for a company and a summary of the processed analysis are both contained in the conclusion of this work. The thesis contains annexes an example of a current offer and data which were used for the analysis of the offers from 2013.

As ferramentas de tecnologia da informação podem ser utilizadas para propiciar uma ampla variedade de benefícios para as organizações, como, melhorar o desempenho e a disponibilidade de informações e conhecimentos necessários à obtenção de vantagens competitivas. Nesta dissertação é apresentado um estudo sobre o impacto do Sistema de Informação Hospitalar no atendimento prestado aos pacientes de um pronto socorro, segundo a percepção dos médicos e atendentes. A pesquisa apresentada é de natureza quantitativa, sendo exploratória quanto ao objetivo e assumiu a forma de estudo de caso. Os dados foram coletados por meio de questionários fechados, aplicados para os Atendentes e Médicos do pronto socorro do Hospital estudado. A pesquisa propiciou a identificação de informações sobre processo de atendimento no que tange a percepção dos médicos e atendentes na utilização do SI como uma ferramenta de apoio ao atendimento médico. Além de observar as vantagens e desvantagens do SI, também foi possível observar a coerência entre as opiniões dos médicos e atendentes. Esse resultado mostra que a percepção das duas categorias profissionais estudadas é de que o SI contribui para melhorar a qualidade do atendimento médico, bem como a satisfação dos pacientes. / The tools of information technology can be used to provide a wide variety of benefits for organizations, such as improving the performance and availability of information and knowledge needed to attain competitive advantage. This work presents a study on the impact of the Hospital Information System in the care provided to patients in an emergency room, according to the perceptions of physicians and attendants. The research presented is a quantitative, exploratory and on the goal and took the form of case study. Data were collected through questionnaires, applied to the attendants and emergency room of Doctors Hospital studied. The research led to the identification of information on process of care regarding the perceptions of physicians and caregivers in the use of SI as a tool to support medical care. Besides looking at the advantages and disadvantages of SI was also observed consistency between the views of doctors and attendants. This result shows that the perception of the two professional categories studied is that the SI will help improve the quality of care and patient satisfaction.

Master of Science

Flash flooding, as a result of excessive rainfall in a short period, is considered as one of the worst environmental hazards in arid regions. Areas located in the western provinces of Saudi Arabia have experienced catastrophic floods. Geomorphologic evaluation of hydrographic basins provides necessary information to define basins with flood hazard potential in arid regions, especially where long-term field observations are scarce and limited. Six large basins (from North to South: Yanbu, Rabigh, Khulais, El-Qunfza, Baish and Jizan) were selected for this study because they have large surface areas and they encompass high capacity dams at their downstream areas. Geographic Information System (GIS) and remote sensing techniques were applied to conduct detailed morphometric analysis of these basins. The six basins were further divided into 203 sub-basins based on their drainage density. The morphometric parameters of the six basins and their associated 203 sub-basins were calculated to estimate the degree of flood hazard by combining normalized values of these parameters. Thus, potential flood hazard maps were produced from the estimated hazard degree. Furthermore, peak runoff discharge of the six basins and sub-basins were estimated using the Snyder Unit Hydrograph and three empirical models (Nouh’s model, Farquharson’s model and Al-Subai’s model) developed for Saudi Arabia. Additionally, recommendations for flood mitigation plans and water management schemes along these basins were further discussed.