Arbetet syftar till att undersöka möjligheten att med hjälp av moderna arbetssätt få en arbetsgång med ständiga förbättringar inom anläggningsbranschen. Sökandet sker med hjälp av litteraturstudier kring ISO 9000 och LEAN samt studiebesök vid två företag, Hauler&Loaders Arvikafabriken (Volvo Wheel Loaders AB) samt PartnerTech Karlskoga AB. Detta är företag som under tid arbetat med dessa frågor och som nått goda resultat. Det framkommer att ISO 9000 är mycket öppet och inte detaljstyrande men att det finns vinster att hämta genom nyttjande av standarden. Kunder får en bekräftelse på att företaget i fråga har uppnått en god lägstanivå och det certifierande tredjepartsföretaget kan under externa revisioner hjälpa till att förbättra kvalitetssystemet. LEAN däremot är mer handfast även om det precis som ISO 9000 innehåller en stor del vision och filosofi. Studiebesöken har mynnat ut i ett flertal handfasta arbetsmetoder redo att anpassas för tester inom anläggningsbranschen. Synliggörande och tydlighet genom 5S och visualisering är en bra bas för ett vidare arbete. På detta kan sedan system för små ständiga förbättringar så som taggsystemet (ett system används av Hauler&Loaders Arvikafabriken för att ta om hand medarbetares idéer) användas. Även kvalitetscirklar framstår som ett bra arbetsmönster. Det är viktigt att gradvis bygga kvalitetssystemet från grunden och uppåt. Att direkt försöka bli världsbäst är inte rimligt och ett sådant försök kommer misslyckas. / This survey aims to investigate the possibility of incorporating modern work methods striving towards continual improvements for the construction business. ISO 9000 and LEAN have been studied through literature. Two companies, Hauler&Loaders Arvika (Volvo Wheel Loaders AB) and PartnerTech Karlskoga AB have also been visited in an effort to learn from the ones who have already succeeded. It turns out that ISO 9000 is very open and that it’s not intended to govern the companies quality system in detail. However, there are some aspects of ISO 9000 that should be pointed out. It works as a guarantee for the customers ensuring that the company has reached at least the level of quality control needed for the certification. The certification also requires audits by third party companies during which help and input can be received. LEAN on the other hand, is more resolute even though it, just like ISO 9000 contains a lot of vision and philosophy. The study visits has turned out to reveal several resolute work methods ready to be adapted for the construction business. Visualisation and 5S has turned out being a good basis for continued work. Based on these practises it will then be possible to add further systems for small continual improvements. Quality control circles also appear as a good method. It’s important to gradually build the quality system. Trying to become a world champion at once isn’t reasonable and bound to failure.

The increase in trade between nations and relative decrease in international trade barriers has resulted in wider alternatives for customers all over the world. The resulting increase in global competition has caused organisations to use customer focused and internal strategies to remain competitive. One strategy that applies to both external and internal aspects of the organisation is the implementation and use of ISO 9000 quality systems. ISO 9000 is a set of quality guidelines to which an organisation must modify its own quality systems , in order to achieve ISO 9000 accreditation. ISO 9000 is a marketing tool, but there are additional benefits to using an ISO 9000 quality system. There is an opinion that ISO 9000 is not as beneficial as it should be. This exploratory survey of engineering manufacturing organisations in Durban, South Africa, is to prove that commitment and correct implementation of ISO 9000 will result in expected benefits to an organisation. Additional factors such as size of organisation, duration of ISO 9000 accreditation, degree of internationalisation, method of operation and perceived problems are also related to expected benefits of ISO 9000 accreditation. The results of the survey prove that there is a positive correlation between attitudes of commitment, implementation and degree of internationalisation with expected benefits from using ISO 9000 quality systems. It is further recommended that management commitment and training of all employees is required for ISO 9000 to be successful in an organisation. / Thesis (MBA)-University of Natal, Durban, 2001.

Las organizaciones dependen de sus clientes y, por lo tanto, deben conocer sus necesidades presentes y futuras, satisfacer sus requerimientos y esforzarse por exceder sus expectativas; por otro lado, es también importante que la empresa optimice los recursos disponibles para garantizar la rentabilidad del negocio. En ese sentido, una adecuada alternativa para cubrir los objetivos antes mencionados, es la implementación de un modelo de gestión de calidad, que enfoque los procesos de la organización y oriente los resultados de los mismos hacia el cliente, con un apropiado nivel de eficacia y eficiencia; nos referimos a la Norma ISO 9000, modelo que plantea un conjunto de aspectos clave para una Gestión de la Calidad basada en Procesos, asegurando la calidad del producto o servicio, e incrementando la satisfacción del cliente. La estructura de los sistemas de gestión de calidad debe ser tal que sea factible realizar una coordinación y un control ordenado y permanente sobre la totalidad de las actividades que se realizan en una organización. El presente trabajo de investigación bibliográfica intentará servir como primera lectura al profesional de sistemas que participará en la implantación de un sistema de gestión de calidad basado en procesos.

Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2007. / Includes bibliographical references.

Thesis (M. Hous. M.)--University of Hong Kong, 2008. / Includes bibliographical references (leaf 132-137)

Thesis (Ph. D.)--University of Missouri-Columbia, 1997. / Typescript. Vita. Includes bibliographical references (leaves 209-220). Also available on the Internet.

Thesis (Ph. D.)--University of Missouri-Columbia, 1997. / Typescript. Vita. Includes bibliographical references (leaves 209-220). Also available on the Internet.

Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references (leaf 85-86).

Thesis (M.S. in Management of Technology)--Vanderbilt University, Dec. 2005. / Title from title screen. Includes bibliographical references.

Dissertação (Mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico. / Made available in DSpace on 2012-10-17T03:36:57Z (GMT). No. of bitstreams: 0Bitstream added on 2016-01-08T22:53:38Z : No. of bitstreams: 1 151306.pdf: 2447686 bytes, checksum: 85e7761e1ec686fbff3dc56acb0140ff (MD5)