The purpose of this study has been to examine how mature eight Swedish companies are in regards of IT- and agile maturity. Furthermore, how they can improve upon their IT- and agile maturity. The research objects of this study has been eight different organizations who all hired the same IT-consultancy. Information has been gathered through semi-structured interviews with respondents from each organization. The interviews were built upon a theoretical framework consisting of Ragowsky et al. (2012) IT-maturity model and Sidky et al. (2007) Agile Measurement Index (SAMI). We have attempted to combine the models into a matrix model that takes both types of maturity into account. The results have shown a greater level of IT-maturity than expected. Agile maturity on the other hand have been a contributing factor to failures in some of the projects. Although we have found that being mature in only one of the factors has been unusual. In conclusion, the organizations in our sample have shown high IT-maturity so the next challenge for Swedish organizations seems to be to acquire greater agile maturity.

The IT consultancy industry is characterized by knowledge intensive implementationprojects related to varying levels of standardized information system software. When faced with a large implementation project at a previously unknown customer various assessmentsis usually conducted to identify the level of fit between the software and organizationin order to plan and structure the implementation process. However, there are several aspects of the customer organization that potentially can affect the end result as well as the implementation process that is unrelated to the fit between the software and the implementation organization as well as the potency of the implementation method. By conducting measurements of these maturity factors within the customer organization the implementing procedure can be modified based on the customer maturity level in order to become more aligned with the capabilities present in the customer organization. Research question: Which aspects need to be covered by a Customer Maturity Analysis Tool (CMAT) in order to evaluate the pre implementation maturity for potential customersof our case company and how should these aspects be organized and measured? The first task of the research process was to create an underlying model of maturity perspectives and aspects to structure the literature review as well as the empirical data collection. It was decided to adhere to a deductive approach where the theoretical model would be validated and if necessary modified in accordance to feedback from potential users of the CMAT within the case company. This procedure was repeated in the creation of measurements and maturity levels for the aspects to be used in the tool. The research process would therefore transition from a general model based on literature review, through a iterative feedback loop to a final model tailored to the specific requirementsof the case company. The final CMAT ended up containing four main perspectives of customer maturity; ITi nfrastructure, Culture, Process and Business Governance. These four perspectives were in turn divided into subgroups in order to be able to aggregate and compare differentaspects of the perspectives with each other.

This paper seeks to tackle the current confusion about the constituent dimensions of IT Governance (ITG) and inconsistent operationalisation approaches inhibiting advances in research and organisational ITG practice. Through a structured literature review of ranked high-quality publications augmented by a meta-case study with five underlying projects, we find nine distinct dimensions of ITG. The input-oriented dimensions Compliance Management, IT Investment Management and ITG Improvement have received little attention in earlier conceptualisations, while the more output-oriented dimensions Business/IT Alignment and Business Value Delivery have featured more often in related studies. Scope and application of ITG may depend on the organisational context and the intentional use, such as regulatory or strategic. Depending on the context, more research seems to be warranted to develop context-dependent measurement constructs of ITG that can be compared over studies. (author's abstract)

The health industry has acquired a reputation as lagging in the use of information technology (IT). Therefore, this study has been undertaken to assess state health's use of IT and then to assess the causal factors of the differing usage rate, if any. The state health industry was compared to the banking industry as a benchmark, on the basis that the banking industry is widely perceived as a leading IT user. A literature review summarised and critiqued current literature and informed the subsequent research. The research comprised two related studies. The first study was a qualitative study of the beliefs of senior state health executives. The second study was based upon a survey of state health and banking managers. The research confirmed that in these two 'knowledge' industries, state health is slower to adopt IT with an apparent lower maturity level. This finding was observed across a range of best-practice management, procedural and cultural topics as well as the level of resources applied to IT. Innovation-diffusion-theory helped understand why IT implementation has progressed at a slower rate in state health than other industry sectors. The complexity of state health organisations and their fragmented internal structure constrain their ability to adopt traditional, hierarchical, organisation-wide IT. This is further impacted upon by the relative immaturity of clinical health IT, which is complicated, incomplete and unable to show quantifiable benefits. In addition, elements of the findings suggest that health IT departments are poorly aligned to the needs of clinicians and managers. Both organisational and technological factors lead to the slow adoption of health IT, although measures suggest that the key factors relate to the unique organisational nature of state health. The recommendations for health and IT policy arising from this research are: * The effectiveness of state health IT departments needs comparing to those in other sectors and improvement interventions implemented; * The strongest way for state health IT to proceed is to focus on management and social issues in preference to the ever-seductive technology. Research and development funds should be allocated, as a priority, to benefits-analysis methods, improved understanding of the true nature of health organisations (formal and informal) and a rich understanding of clinical behaviours and work. Deeper knowledge in all of these areas will permit the development of more relevant IT leading to greater value, more focussed implementation and new areas for business development in the IT industry.

Fast evolving digital technologies lead to a rapidly changing environment where decisions have to be made in a short time. The promised solution is data-driven decision making and business intelligence. However, business intelligence has until now only been available to executives and managers whereas many of the workers' wishes for their own business analytics could not be fulfilled. The concept of self-service business intelligence (SSBI) opens the gates to democratized business intelligence for everybody. Yet the implementation of SSBI tools is proving to be extremely difficult and has led to the consequence that many SSBI projects remain unsuccessful. This thesis therefore examines the influence of self-service business intelligence on organizational structures and business processes. Furthermore, assumptions made by contemporary industry studies and best practice reports are evaluated. The case study of the Power BI implementation project at a German medical and safety technology manufacturer successfully identifies real-life challenges. Moreover, the thesis stresses the importance of data governance and data infrastructures in the context of SSBI.