Diploma thesis named Evaluation of BI processes in the banking sector is focused on obtaining information from production databases and streamlining the process of creating BI reports in the organization. The process of creating a report is an analytical work, examining the current state of business processes and their support by enterprise applications. The aim of this work is to create a practical proposal for improving the effectiveness of tasks connected with a report set up within GE Money Bank. The main objective is achieved through a design work on the maturity model of BI reporting. Part of the model is a set of tools for identifying the current level of maturity and the conditions necessary for a transition to the next level in accordance with the required level of a BI reporting. The benefit of this diploma thesis is an analysis of commonly used approaches to assess the maturity levels of processes and an application of results of this analysis in Business Intelligence area, specifically the maturity assessment reporting. The result is a maturity model of BI reporting.

Purpose – The purpose of this thesis is to present the result of simulation process maturity (SPM) assessments in the pharmaceutical and manufacturing industry using a process maturity model derived from empirical research. The model is used to benchmark an organisations simulation capability and to apply the results of the assessment to develop a road map for implementing simulation process improvement as well as integration initiatives within the organisation. Methodology approach – This is a survey-based research on benchmarking simulation process in the industry. The SPM model was adopted as the reference model and data were collected through interviews with key simulation staff within each organisation with the aim of identifying anomalies or conformities in the way simulation projects are performed. A pragmatic scoring system was introduced based on the fulfilment of defined requirements to score findings from the interviews based on defined SPM tenets and the sample profiles SPM tier calculated. Findings – Each tenet of the SPM model consists of 3 maturity tiers with increasing level of complexity of the process. The results of the assessment showed that the overall average of SPM of the sample profile is at tier 2. Key discrepancies representing the lowest and highest ratings are found to be mostly related to process understanding and management commitment.  A higher mean score is recognised for the samples displaying a deeper integration with top management and alignment with organisational strategic objectives. These maturity tiers and tenets reflect the extent of the implementation of contracting best practices within the studied industries. Research limitations/implications – This thesis uses a purposeful sampling approach designed at acquiring data on an organisational current simulation process. The assessment survey was conducted solely on qualified simulation personal within pharmaceutical and manufacturing. It is as such not clear whether the proposed SPM model will work within other types of industrial settings and if so how to organise the simulation activities in that setting. By purposively selecting the sample profile there are limitations concerning generalizability. Still, the conclusion based on the analysis of these benchmarking assessments may offer key take-aways in the context of process management. Practical implications – The findings suggest that benchmarking can be effective in measuring and improving simulation process capabilities within the pharmaceutical and manufacturing industry. The use of these benchmarking assessment can be instrumental in tracking the achievements of this process and enable management to measure the quality of the simulation activities in addition to offer guidance on what development actions to prioritise. By improving the simulation process, organisations will work towards furthering the integrity and credibility of its simulation studies. Originality/value – The existing literature does properly not present adequate empirical research in the field on maturity on the simulation process.  Also, the analysis method used in this study will further help organisation to perform self-assessment and determine their respective SPM. This value is reflected in using the results for implementing simulation process improvement initiatives that will ensure that the process is conducted in the most effective and efficient way.

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<p><strong>Purpose - </strong>The goal of this research is to demonstrate that financial performance of current year is dependent to the amount of maturity of the supply chain processes. This aim is achieved through considering current supply chain process maturities of the firm together with financial performance of prior years. <strong></strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Research question - </strong>How supply chain process maturities in relation to financial performance of prior years are related to current financial performance  <strong></strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Methodology - </strong>The deductive approach has been followed to use theories and literatures to build the hypothetical model in order to test it empirically.<strong></strong></p><p>This quantitative research is benefited from the primary data of Swedish steel SMEs including the secondary data from financial ratios from Scandinavian financial database</p><p><strong> </strong></p><p><strong> </strong></p><p><strong>Findings - </strong>The effect between supply chain process maturity and current year financial performance, the effect between prior year financial performance and current year financial performance, and also total effect of prior year financial performance and supply chain process maturity on current year financial performance proved empirically. <strong></strong></p>

Purpose - The goal of this research is to demonstrate that financial performance of current year is dependent to the amount of maturity of the supply chain processes. This aim is achieved through considering current supply chain process maturities of the firm together with financial performance of prior years.     Research question - How supply chain process maturities in relation to financial performance of prior years are related to current financial performance       Methodology - The deductive approach has been followed to use theories and literatures to build the hypothetical model in order to test it empirically. This quantitative research is benefited from the primary data of Swedish steel SMEs including the secondary data from financial ratios from Scandinavian financial database     Findings - The effect between supply chain process maturity and current year financial performance, the effect between prior year financial performance and current year financial performance, and also total effect of prior year financial performance and supply chain process maturity on current year financial performance proved empirically.

Information security capability maturity (ISCM) is a journey towards accurate alignment of business and security objectives, security systems, processes, and tasks integrated with business-enabled IT systems, security enabled organizational culture and decision making, and measurements and continuous improvements of controls and governance comprising security policies, processes, operating procedures, tasks, monitoring, and reporting. Information security capability maturity may be achieved in five levels: performing but ad-hoc, managed, defined, quantitatively governed, and optimized. These five levels need to be achieved in the capability areas of information integrity, information systems assurance, business enablement, security processes, security program management, competency of security team, security consciousness in employees, and security leadership. These areas of capabilities lead to achievement of technology trustworthiness of security controls, integrated security, and security guardianship throughout the enterprise, which are primary capability domains for achieving maturity of information security capability in an organization. There are many factors influencing the areas of capabilities and the capability domains for achieving information security capability maturity. However, there is little existing study done on identifying the factors that contribute to achievement of the highest level of information security capability maturity (optimized) in an organization. This research was designed to contribute to this area of research gap by identifying the factors contributing to the areas of capabilities for achieving the highest level of information security capability maturity. The factors were grouped under the eight capability areas and the three capability domains in the form of an initial structural construct. This research was designed to collect data on all the factors using an online structured questionnaire and analyzing the reliability and validity of the initial structural construct following the methods of principal components analysis (PCA), Cronbach Alpha reliability analysis, confirmatory factor analysis (CFA), and structural equation modeling. A number of multivariate statistical tests were conducted on the data collected regarding the factors to achieve an optimal model reflecting statistical significance, reliability, and validity. The research was conducted in four phases: expert panel and pilot study (first phase), principal component analysis (PCA) and reliability analysis (RA) of the factor scales (second phase), confirmatory factor analysis (CFA) using LISREL (third phase), and structural equation modeling (SEM) using LISREL (fourth phase). The final model subsequent to completing the four phases reflected acceptance or rejection of the eleven hypotheses defined in the initial structural construct of this study. The final optimized model was obtained with the most significant factors loading on the capability areas of information integrity, information security assurance, business enablement, security process maturity, security program management, competency of security team, security conscious employees, and security leadership, including the most significant factors loading the three capability domains of security technology trustworthiness, security integration, and security guardianship. All the eleven hypotheses were accepted as part of the optimal structural construct of the final model. The model provides a complex integrated framework of information security maturity requiring multi-functional advancements and maturity in processes, people, and technology, and organized security program management and communications fully integrated with the business programs and communications. Information security maturity is concluded as a complex function of multiple maturity programs in an organization leading to organized governance structures, multiple maturity programs, leadership, security consciousness, and risk-aware culture of employees.

The IT consultancy industry is characterized by knowledge intensive implementationprojects related to varying levels of standardized information system software. When faced with a large implementation project at a previously unknown customer various assessmentsis usually conducted to identify the level of fit between the software and organizationin order to plan and structure the implementation process. However, there are several aspects of the customer organization that potentially can affect the end result as well as the implementation process that is unrelated to the fit between the software and the implementation organization as well as the potency of the implementation method. By conducting measurements of these maturity factors within the customer organization the implementing procedure can be modified based on the customer maturity level in order to become more aligned with the capabilities present in the customer organization. Research question: Which aspects need to be covered by a Customer Maturity Analysis Tool (CMAT) in order to evaluate the pre implementation maturity for potential customersof our case company and how should these aspects be organized and measured? The first task of the research process was to create an underlying model of maturity perspectives and aspects to structure the literature review as well as the empirical data collection. It was decided to adhere to a deductive approach where the theoretical model would be validated and if necessary modified in accordance to feedback from potential users of the CMAT within the case company. This procedure was repeated in the creation of measurements and maturity levels for the aspects to be used in the tool. The research process would therefore transition from a general model based on literature review, through a iterative feedback loop to a final model tailored to the specific requirementsof the case company. The final CMAT ended up containing four main perspectives of customer maturity; ITi nfrastructure, Culture, Process and Business Governance. These four perspectives were in turn divided into subgroups in order to be able to aggregate and compare differentaspects of the perspectives with each other.

Organizations around the world are choosing to work more process-oriented due to the benefits that this approach provides. Lantmäteriet (Swedish Land Survey Authority), which is a function-based authority, has the ambition to achieve a higher process maturity and therefore, their process-oriented work needs to be improved. The purpose of the study is to investigate how process-oriented work functions in a function-driven organization and to identify some success factors that can contribute to a higher degree of process-oriented operations. Methods like interviews and benchmarking have been conducted to find out how other authorities work and to identify relevant success factors.   After processing the interviews, success factors have been identified in their process-oriented work. Relevant key performance indicators, knowledge and understanding of the process by management, and an agile approach are all examples of factors that can increase the process maturity of an authority. The study is primarily aimed at contributing to Lantmäteriets ambitions, but the empirical and theoretical framework that has been developed can also contribute to other Swedish authorities' ambitions to achieve higher process maturity. Since Swedish authorities need to consider Sweden's law and guidelines, and they are designed in a specific way, the study must limit itself to find success factors that are more applicable to Lantmäteriet. / Organisationer runt om i världen väljer att börja jobba mer processorienterat på grund av de fördelar som arbetssättet bidrar med. Lantmäteriet, som är en funktionsstyrd myndighet har ambitionen att nå en högre processmognad och då behöver deras processorienterade arbete förbättras. Studiens syfte är att undersöka hur processorienterat arbete fungerar i en funktionsstyrd verksamhet, samt att peka på några framgångsfaktorer som kan bidra till en högre grad av processorienterad verksamhet. Metoder som intervjuer och benchmarking har genomförts för att veta hur andra myndigheter arbetar och för att kunna identifiera relevanta framgångsfaktorer.   Efter bearbetning av intervjuerna genomförts har framgångsfaktorer kunnat identifieras i deras processorienterade arbetssätt. Relevanta mätetal, kunskap och förståelse hos ledning om processarbetet och ett agilt arbetssätt är alla exempel på faktorer som kan öka processmognaden hos en myndighet. Studien är främst inriktad på att bidra till Lantmäteriets ambitioner men den empiri och teori som tagits fram kan även bidra till andra svenska myndigheters ambitioner att nå en högre processmognad. Eftersom svenska myndigheter behöver ta hänsyn till Sveriges lagar och riktlinjer samt att de är utformade på ett speciellt sätt, så har studien behövt avgränsa sig till myndigheter för att hitta framgångsfaktorer som är mer applicerbara på Lantmäteriet.

Submitted by Jorge Silva (jorgelmsilva@ufrrj.br) on 2018-12-06T15:33:47Z No. of bitstreams: 1 2013 - Tatiane Pinto de Oliveira.pdf: 9317541 bytes, checksum: 679ad8a2ef29c5f4173b89c71984becf (MD5) / Made available in DSpace on 2018-12-06T15:33:47Z (GMT). No. of bitstreams: 1 2013 - Tatiane Pinto de Oliveira.pdf: 9317541 bytes, checksum: 679ad8a2ef29c5f4173b89c71984becf (MD5) Previous issue date: 2013-01-31 / The objective of this dissertation was to propose, implement and validate a tool for managing continuous process improvement through integration of two well-known tools in the market, the Omega 8 Orca, aimed to assess the maturity of processes, and the BSC, as manager of the results, in order to give these organizations a more targeted tool for the Brazilian. From an integrated view of these methods was designed Iris - Manager of Organizational Process Maturity. In general, this tool proposes to assess the maturity levels of six strategic elements - top management commitment, organization and structure, training, performance indicators, customer relationship and integration of information system - representing the management structure of organizations, mapping the current levels of maturity and realizing the projected future levels, desired by companies. To address the gap between the company's current stages and the stages desired are proposed action plans, which designate what measures, should be taken to ensure that the objectives are achieved. To follow up the evolution of these maturity levels, it was proposed to use the method of measuring the BSC, which has its four perspectives linked to the strategic elements of the 8 Omega ORCA. Action research was chosen as the implementation methodology of this study, to propose a suitable method of preparation and implementation of organizational studies. Thus, this methodology allowed the study objectives were achieved in the implementation of the tool in the two selected companies. The development of the research took place in two stages to validate the proposed tool. In this study validated the phases of implementation, regarding the evaluation of the maturity of organizational processes. The validation step of measuring the evolution of the elements was not possible in this study because tracking the development of maturity of the companies? demand more time than willing to complete this survey. However, the results of the three phases, related to the maturity of the companies studied were validated through interviews with their representatives, and the issues raised were arranged in a conceptual map, which summarizes the perceptions of companies about the proposed tool. The tool was considered an ally to the strategic decisions of firms and organizational development. / O objetivo desta disserta??o foi propor, implantar e validar uma ferramenta para gerenciamento da melhoria cont?nua de processos por meio da integra??o de duas ferramentas conhecidas no mercado, o Omega 8 Orca, voltada para avaliar a maturidade de processos, e o BSC, como gerenciador dos resultados, de modo a dotar essas organiza??es de uma ferramenta mais direcionada ? realidade brasileira. A partir de uma vis?o integrada destes m?todos foi idealizado o ?ris - Gerenciador de Maturidade de Processos Organizacionais. De um modo geral, esta ferramenta prop?e avaliar os n?veis de maturidade de seis elementos estrat?gicos - comprometimento da alta dire??o, organiza??o e estrutura, treinamento, indicadores de desempenho, relacionamento com os clientes e integra??o do sistema de informa??o - que representam a estrutura gerencial das organiza??es, mapeando os n?veis atuais de maturidade e realizando a proje??o dos n?veis futuros, desejados pelas empresas. Para solucionar a dist?ncia, entre os est?gios atuais da empresa e os est?gios desejados, s?o propostos planos de a??o, que designam quais medidas devem ser tomadas para que os objetivos sejam alcan?ados. Para realizar o acompanhamento da evolu??o de maturidade desses n?veis, foi proposta a utiliza??o do m?todo de mensura??o do BSC, que possui as suas quatro perspectivas atreladas aos elementos estrat?gicos do 8 Omega ORCA. A pesquisa-a??o foi escolhida como metodologia de implanta??o deste estudo, por propor um m?todo adequado de elabora??o e implanta??o de estudos organizacionais. Assim, essa metodologia permitiu que os objetivos do estudo fossem alcan?ados na implanta??o da ferramenta nas duas empresas selecionadas. O desenvolvimento da pesquisa se deu em dois momentos para a valida??o da ferramenta proposta. Neste trabalho foram validadas as fases de implanta??o, referentes ? avalia??o da maturidade dos processos organizacionais. A etapa de valida??o da mensura??o da evolu??o dos elementos n?o foi poss?vel neste estudo, pois o acompanhamento do desenvolvimento de maturidade das empresas demanda mais tempo do que o disposto para a conclus?o desta pesquisa. Por?m, os resultados das tr?s fases, referentes ? maturidade das empresas estudadas, foram validados atrav?s de entrevistas com os seus representantes, e os temas levantados foram dispostos num mapa conceitual, que resumiu as percep??es das empresas sobre a ferramenta proposta. A ferramenta foi considerada como uma aliada ?s decis?es estrat?gicas das empresas e ao desenvolvimento organizacional.

Maturity models represent a feasible approach towards assessing business processes and identifying their potential improvements. Specifically, the Process and Enterprise Maturity Model (PEMM) has attracted much attention since its publication in 2007. However, few studies have explored its practical applicability. The large size of some business processes suggests that assessing their maturity at a sub-process level can help to uncover hidden inefficiencies and understand more accurately existing complexities. This paper therefore aims to examine the degree of applicability of the PEMM to an individual sub-process. To this end, an action research study was conducted in an organizational sub-process at a large Swedish organization. Data collection entailed in-situ participant observations involving employees and managers who were working in the sub-process. The results indicate that the PEMM was a useful framework for conducting an in-depth maturity analysis and identifying feasible improvements, which evidence that the model was applicable to the studied sub-process.