This thesis deals with the topic of process management as a part of IT Governance. Cobit is the standard for the IT Governance. For the purpose of the thesis we use Cobit 5, the latest Cobit version published in 2012. Next part of the thesis is focused on describing the principles of process management and analyzing differences between line and process management. To be able to choose the appropriate modeling notation, the work uses the most common notation of process modeling -- BPMN, EPC and UML. The second part of the thesis analyses the current status of process management in an international bank using methods of questionnaire, document analysis and observation. Following the analysis, new concept of process management is created and applied to two specific processes.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-08-03T19:59:53Z No. of bitstreams: 1 Dissert Regina Ferreira da Silva.pdf: 1484473 bytes, checksum: bb52766fba7f073e4f52167e714c300e (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-08-24T14:08:28Z (GMT) No. of bitstreams: 1 Dissert Regina Ferreira da Silva.pdf: 1484473 bytes, checksum: bb52766fba7f073e4f52167e714c300e (MD5) / Made available in DSpace on 2017-08-24T14:08:28Z (GMT). No. of bitstreams: 1 Dissert Regina Ferreira da Silva.pdf: 1484473 bytes, checksum: bb52766fba7f073e4f52167e714c300e (MD5) Previous issue date: 2015-05-23 / A maioria das organizações, públicas e privadas, tem buscado a melhoria dos serviços oferecidos pelas áreas de TI, por meio da utilização de metodologias e de boas práticas de Gestão de Processos de Tecnologia da Informação, visando o alcance de seus objetivos estratégicos. Esta dissertação objetivou identificar os principais aspectos da Gestão de Processos de TI no setor público. Para isto, realizou-se uma revisão da literatura, apoiada em um estudo bibliométrico sobre as principais ferramentas e modelos relacionados ao tema, tais como o COBIT, ITIL e PMBOK. Com base nesses conceitos, foi desenvolvido um método para levantamento e priorização dos processos mais relevantes de TI em uma organização pública que pode ser adotado e utilizado por qualquer empresa. Concluiu-se que as organizações com os seus serviços, principalmente os de TI, precisam adotar melhores práticas de gestão de processos, de modo que possam alcançar melhores resultados. Recomenda-se, portanto, a utilização do COBIT 5 que apresenta melhores práticas de governança de gestão corporativa de TI reconhecido internacionalmente, e que define os processos de gestão que podem ser implantados, utilizando práticas e modelos de gestão de processos específicos. / Most organizations, public and private, has sought to improve the services offered by IT departments, through the use of methodologies and best practices Management Processes Information Technology, aimed at achieving its strategic objectives. This research aimed to identify the main aspects of IT process management in the public sector. For this, we carried out a literature review, based on a bibliometric study of the key tools and models related to the topic, such as COBIT, ITIL and PMBOK. Based on these principles, it developed a method to survey and prioritization of the most important IT processes in a public organization that can be adopted and used by any company. It was concluded that organizations with their services, mainly IT, processes need to adopt best management practices, so that they can achieve better results. It is recommended, therefore, the use of COBIT 5 that shows better corporate management IT governance practices internationally recognized, and that defines the management processes that can be deployed using practical and specific process management models.

Organisationsförändring behövs för att bevara hög effektivitet i organisationer när omvärldenförändras. För större organisationer behövs en tydlig avgränsning arbetas fram innanorganisationsförändringsarbetet startar. Landstinget i Värmland behöver utföraorganisationsförändringar på grund av ett föråldrat IT-system som används i verksamheten. Enmålgruppsanalys har genomförts av IT-systemet vilket resulterade i tre målgrupper. Intervjuer medpersoner ur de tre målgrupperna har genomförts vilket resulterade i data som användes till attanalysera och svara på rapportens två forskningsfrågor. Rapportens slutsats visar på vikten avpositiv inställning hos medarbetare vid organisationsförändringsarbete, vikten av attorganisationsförändringsmetoder är verksamhetsövergripande samt hur IT somkommunikationshjälpmedel kan förbättras.

Gradually, the physical and geographically restricted marketplace is eroding and giving room to a more vibrant and competitive virtual marketplace – J.F Rayport and J.J Sviokla referred to it as the ―marketspace‖ (J.F. Payport, 1995). Technological advancement is the causative agent of this rapid change. As customers become increasingly complex and find sustained satisfaction in the marketspace, pressure keeps mounting on enterprises to adjust and seek suitable dance to the new rhythm. More prepared enterprises like e-bay and FEDEX have taken advantage of this rapid change to emerge competitive in the marketspace whist others dawdle behind. Enterprises especially in developing economies like Ghana, are increasingly investing enterprise resources in IT infrastructure, and accompanying applications and services to take advantage of the new marketplace and emerge competitive nationally and perhaps, in the process, gain global competitiveness. Are firms having strategic frameworks that guide these investments? And what are the factors that influence the adoption of these frameworks? Are there enabling national and firm level mechanisms to support IT investments? These are the questions that the research seeks to respond to. The research discovered Ghana’s strategic initiatives aimed at providing enabling infrastructure, regulatory and business environment to support the adoption of ICTs into public and civil service, and to also promote the performance and competitiveness of its industries and firms. At firm level, the research investigated the factors that influence the adaptation and effective implementation of IT Governance frameworks in enterprises. The research found education, external business environment, and extent of IT investment, statistically significant in driving IT process and governance framework adoption. It was therefore, recommended that regulatory institutions, educational institutions, market players and managers of firms contribute to the enhancement of these predictor variables to further improve ICT, IT process and IT governance framework adoption in Ghana. It was also recommended that later research should be undertaken to re-evaluate the performance and progress made by Ghanaian firms, and to possibly discover other drivers of ICT, ITprocess and IT governance framework adoption. / IT Process and Governance framework adoption in Ghana is relatively new. The research identifies Education, Level of IT investment and the Business Environment to be the most influential factors in promoting IT process and governance framework adoption in Ghana. / +233-246655744 / +233 - 201111216

Submitted by Nara Lays Domingues Viana Oliveira (naradv) on 2015-06-18T18:35:02Z No. of bitstreams: 1 josemaximo.pdf: 1274434 bytes, checksum: 0e93483599c366fda03ccb17a754776b (MD5) / Made available in DSpace on 2015-06-18T18:35:02Z (GMT). No. of bitstreams: 1 josemaximo.pdf: 1274434 bytes, checksum: 0e93483599c366fda03ccb17a754776b (MD5) Previous issue date: 2013-04-25 / SESCOOP/RS - Serviço Nacional de Aprendizagem do Cooperativismo do Estado do Rio Grande do Sul / A adoção de boas práticas de governança corporativa tem beneficiado organizações públicas e privadas. Nesse sentido as entidades paraestatais, modelo jurídico objeto desta pesquisa, são instigadas a seguir as boas práticas de gestão e a adotar estruturas de governança para estabelecer, avaliar e monitorar a eficácia dos controles internos. Assim, cumprem com a conformidade exigida quanto aos aspectos da prestação de contas e da transparência. O objetivo desta pesquisa foi avaliar a contribuição dos processos de controles internos e de TI na governança corporativa, especificamente no aspecto relacionado à conformidade. Trata-se de um estudo descritivo, com abordagem qualitativa, realizado sob a forma de estudo de caso, incluindo 13 entrevistas. Foi criado um novo framework teórico alinhado à conformidade em que a fundamentação de COBIT e COSO foi aplicada em ambiente de entidade sem fins lucrativos com atividade voltada ao serviço social. Os principais achados evidenciam que os processos encontram-se num nível de limitada maturidade e os controles internos são mantidos diante das constantes auditorias. A falta de processos, sistemas e controles padronizados e sistematizados foi destacada como um fato determinante para a manutenção da conformidade. E, embora a conformidade tenha ligação direta com o cumprimento de normas internas e externas, há a necessidade de se instituir um sistema de integridade corporativa. / The adoption of good practices in corporate governance has benefited public and private organizations. Accordingly, parastatal entities, the legal form which is the object of this research, are urged to follow good management practices and adopt governance structures to establish, monitor and evaluate the effectiveness of internal controls. Therefore they comply with the required compliance in the matters of accountability and transparency. The objective of this research was to evaluate the contribution of the internal controls and IT in corporate governance, specifically in the aspect related to compliance. A new theoretical framework was created which's aligned to the compliance wherein the fundamentation of COBIT and COSO was applied in an environment in which the entities does not aim profit and is geared to the social service. The main findings show the processes are in a limited level of maturity and the internal controls are maintained in the face of constant audits. The lack of processes, systems and controls standardized and systematized was highlighted as a determining factor for maintaining compliance. Although compliance has a direct connection with the implementation of internal and external standards, there is a need to establish a system of corporate integrity.

The diploma thesis is focused on researching of impact of maturity of enterprise internal environment and business processes outside domain IS/IT on performing IT processes. The thesis is based on the coevolutionary theory from the authors Benbya and McKelvey. The author of this thesis uses maturity models Business Process Maturity Model (BPMM), Process and Enterprise Maturity Model (PEMM) and Control Objectives for Information and Related Technology (COBIT) 4.1 framework for information technology management. The diploma thesis is diveded into three main parts -- the theoretical part, the analytical and the research part. The diploma thesis contents a survey research. The outputs of the thesis could be used as a methodological tool for improving of IT process efficiency and performance.

A substantial amount of IT projects fail or stay challenged in meeting their targets based on project schedule, budget and system requirements.  Leading global surveys in the last decade barely indicate any improvement in the statistical performance of IT projects in spite of the fact that a lot of effort has been taken in the past to identify and fix those critical factors on which the success and failure of IT projects are generally based on. The poor trend and the underperformance of IT projects still continue. Different researches based on different approaches identify different critical factors but to a very large extent people and processes are blamed. This thesis is under taken to understand the impact of Information Systems (IS) processes and methodologies in the success and failure of IT projects. Major challenges within IS processes, such as their initial identification, implementation and organizational process awareness are identified through qualitative research methods. ‘Identification and selection of IS process and methodologies’ is identified as a major challenge within IT projects and is discussed in detail as, why and what difficulties organizations face in the process of  selecting processes and methodologies on a given IT project. A couple of methodology selection frameworks to overcome these difficulties are presented along side with their critical review and improvement. We come to a conclusion that there is a growing need for more efficient and competent methodology selection frameworks as the ones which exist today are barely complete and efficient and if they do then only to a limited and partial degree.