Published Article / The current debate within the ASGISA and NEPAD policy structures of the South African Government is to enhance E-service delivery via Information and Communication Technologies (ICT) for all citizens. This paper deals with the problem how ICT in governance may be constructed to facilitate greater accountability, transparency and reducing corruption through better financial, public information management, procurement and administrative systems. South Africans especially in rural areas have a limited access to ICT. The main barriers to ICT access relate to high cost of Internet access, connectivity problems, lack of technical skills to support maintenance and low number of computers with Internet connectivity at schools, libraries and other public places.

Research report presented to SBL, Unisa, Midrand. / No abstract / Graduate School of Business Leadership / MBL

The study sought to explore technology challenges faced by some rural women in Intsika-Yethu and Emalahleni local municipalities, under the Chris Hani District Municipality, in the Eastern Cape Province of South Africa. Available literature reveals that some rural women in South Africa and other developing parts of the world face technology challenges. The study is qualitative and focuses on two municipalities. Thirty-two women participated in the study. Data were collected through in-depth interviews and focus group interviews. Data were presented, analysed and discussed according to the themes derived from the sub-research questions. It emerged from the study that while most women in both municipalities were aware of ICT, they are however facing ICT access challenges in most areas of the municipalities. The findings do not depict the South African government national ICT policy goals which realises the importance of technology in the integration of services for the development of rural areas. Designing intervention programs for secondary school girls and some rural women, as well as monitoring and evaluating ICT programs in rural areas are recommended. / Communication Science / MA ( Communication)

Information, communication and entertainment (ICE) appliances are consumer electronics and information and communication technologies (ICT). Forecasts suggest that ICE appliance use will soon become the most significant domestic electricity end-use in the UK. Knowledge concerning “real world” ICE electricity consumption is currently limited and it has been suggested that this deficiency could lead to ineffective policy programmes. This socio-technical study measured ICE appliance electricity consumption in fourteen UK households’ and undertook household interviews to explore the behavioural factors that influenced the measurements recorded. The interviews were informed by two social psychology theories: (i) Triandis’ (1977) Theory of Interpersonal Behaviour (TIB); (ii) Rogers’ (2003) Diffusion of Innovations Theory (DIT). The study supports the position that ICE appliance use and standby power consumption are significant electricity end-uses in UK homes. Key appliances that contributed to the sample’s average electricity consumption are identified. Inconspicuous electricity consumption from network appliances is an issue of particular concern due to policy gaps. The interviews found that a range of internal and external factors influenced ICE appliance use. Behavioural intentions and habits were found to be facilitated or impeded by personal ability, knowledge and physical constraints. Social structures and expectations also supported the more expansive ownership and use of ICE appliances and energy consumption was an issue largely excluded from adoption decisions. The findings imply that a multifaceted approach is required to reduce household ICE appliance electricity consumption. This study supports the recent implementation of minimum energy performance standards and provides further recommendations that include: (i) improved product design; (ii) the expansion of mandatory energy labelling; (iii) improved electricity consumption feedback in UK homes; (iv) the use of behaviour change campaigns; (v) the integration of ICE appliance energy saving objectives into UK policies.

Currently, there are 49 indigenous oil companies (INOCs) and 28 marginal fields operators as well as 24 multi-national oil companies (MNOCs) operating in Nigeria. This study on Nigerian INOCs has found them to have inadequate state-of-the-art upstream information systems (IS) for their operations. Prior literature also indicates inadequate research on IS with respect to the INOCs. The sector has been essential to Nigeria due to its contribution of approximately 90% of the export revenues. In addition, at least 89% of the country’s oil is produced by MNOCs while indigenous ones produce a maximum of 11%. This is as a result of many factors, including the upstream IS used by the INOCs. The main objective of the study investigated the significant barriers that limit the adoption of the state-of-the-art upstream IS by the Nigerian INOCs. Furthermore, the relevant literature reveals that the MNOCs have developed and sustained their technological expertise in using the state-of-the-art IS for all of their activities. The developed research questions of the study have been answered by the suitable parts of the research. Data were collected through the interviewing of 6 chosen stakeholders as well as the administration of 200 questionnaires to the relevant stakeholders, and finally, 140 valid questionnaires were retrieved. As a result of the significant differences which existed between the chosen groups of the stakeholders, follow-up interviews were conducted in which 12 stakeholders participated. 6 of them were the same stakeholders interviewed during the first interviews conducted prior to questionnaire-survey. A mixed-method approach was selected and was also triangulated. The study has also used objective statistical tools based on SPSS to critically discover the major obstacles that limit the adoption of the state-of-the-art IS. The study also discovered that the opinions which emerged from the research participants indicated that, cost of some state-of-the-art ICT resources, technical skill, managerial attitude, government policies, government incentives, corruption and insecurity were significant barriers that limit the adoption of state-of-the-art IS by Nigerian INOCs. The study concludes by suggesting the need to invest in sufficient resources, hold meetings between various stakeholders, develop skills in terms of quality and quantity, provide sufficient technical training, reformulate government policy towards the adoption of state-of-the-art IS, provide government incentives to adopt state-of-the-art IS, establish anti-corruption units and improve the safety of the oil workers.

The advancement in ICT in recent decades has transformed every aspect of life, including medical care. The most sophisticated example of this is electronic health (e-health), which in developed counties has been a major contributor to enhancing the overall quality of healthcare services. However, e-health remains primitive in developing countries, whether they are relatively poor like Jordan or wealthy like Qatar. Barriers to successful e-health adoption in developing countries are attributable either to superimposing the technology itself while ignoring staff preparedness to integrated e-health or financial inhibitions to making such fundamental changes to healthcare delivery. Staff preparedness is related to educating or training healthcare staff, particularly nurses, who have fewer opportunities to attend training, or are sometimes ignored. Hence, the focus of this research is to evaluate the preparedness of nursing community for e-health adaption in the developing countries, taking Qatar and Jordan as case studies, in order to identify existing challenges and the key requirements to establish an educational framework that can be integrated in nursing curricula or professional development to promote e-health adaptation by nurses. This research critically reviews previous literature related to the research project, identifying the challenges to e-health preparedness, and analyses nursing and midwifery curricula from different countries with regard to e-health and ICT. The findings show that e-health modules are not generally included in any higher education nursing programme, with only a few transcripts showing basic computing or ICT modules. E-health national strategies for both Jordan and Qatar were analysed to identify whether the inclusion of professional training on e-health has been considered as part of e-heath strategy. In addition, analysis of e-health national strategies for other leading countries in the field of e-heath was conducted, finding that there is a decided gap between developed and developing countries with regard to e-health. The level of readiness in nursing was investigated and to identify the main barriers for using e-health/e-nursing in Jordan and Qatar. The results showed the top challenges facing e-health are educational-related aspects, hence a plan for promoting and providing education on the benefits and use of ehealth processes and applications is advised, with prerequisite ICT training, as the results showed that nurses lack sufficient knowledge about e-health processes and applications. The findings from earlier tasks were used to identify the requirements and then propose the framework to achieve main goal of this research in providing a roadmap. The framework was constructed in accordance to with the Technology Acceptance Model (TAM), followed by evaluation by different expert groups. All the groups voted for the suggested structure of the framework to be taken to the next phase of deployment. The final task was to evaluate the attitude of the nursing community working towards the possibility of implementing an e-learning system, which has been presented as the main platform in the proposed framework. The findings have demonstrated a very positive attitude from the nursing staff towards the idea of using e-learning. There also does not appear to be any apparent obstacles to deploying the concept of e-health as the audience in question have the necessary computer skills. In summary, this research project has contributed in presenting framework and some useful findings related to e-health in general and in Qatar and Jordan in particular. The proposed framework can be as a roadmap for future e-heath/e-nursing projects, in addition, it can be utilised with some modifications to foster similar electronic applications.

This study explores the contradiction of the heart of ICT: the technology presents to us all manner of possibilities yet it habitually fails to deliver on those promises. This failure is often seen as arising from either a problem with the technology or end-user proficiency. Thus better technology and/or more effective end-user education are seen as the solutions. This study is based on the premise that such approaches are inherently faulty and explores how applicable notions of alienation can be in researching the contradictory nature of ICT. By using a critical realist methodology allied to tools available through PAR, this investigation engaged with participants in three distinct settings: ICT professionals; scholars concerned with researching the ethical/societal implications of ICT; and a group of pensioners living in South East London, UK. The research interrogated the literature concerned with themes of alienation and ICT to show there is a consensus that something called alienation does exist but that the term is used as a poorly defined descriptor of dissatisfaction with ICT. It also revealed that minimal research in the subject area has been undertaken using theories of alienation and none which involve multiple settings. The thesis makes an original and distinct contribution to the field by utilising one approach to alienation, that presented by Marx, in three seemingly disconnected settings to draw out the underlying commonalities shared by participants of these settings. In doing so, the findings challenge widespread assumptions about end-user experience of ICT and offer new insights into the much mentioned but little understood alienated way we experience ICT. Moreover, the thesis, in moving beyond description of alienation, to reveal the genesis of the condition, indicates the inadequacy of simply using the term alienation as an ill-defined label to describe people’s experiences of ICT. It argues for embracing a more rigorous approach to the issue to realise the significant potential offered through investigating and applying theories of alienation in research. Additionally it advances knowledge in the area by emphasising shared experiences of user groups which has considerable implications for future research. Finally the thesis is unique in highlighting the prospective benefits to be realised by researchers in adopting a CR methodology working in tandem with PAR methods in ICT research.

This study sought to investigate whether the popularity of Information Communication Technologies (ICTs) would impact the behavioral intention (BI) to use of these technologies to aid in interpersonal task completion. Out of the ICTs available today, the most popular is textmessaging, especially among a sizable percentage of the college population. Approximately 600 students at a small, private junior college in eastern North Carolina were invited to participate in this study with a target of 248 responses needed to comprise an adequate sample. A total of 259 usable surveys (n = 259) were received and analyzed. Qualitative data collection instruments consisted of an openended questionnaire and other openended responses that were solicited throughout the data collection phase. Quantitative data collection instruments consisted of a 22item Likertscale survey and a forcedchoice ordinal scale instrument that measured computer user selfefficacy (CUSE) and experience using technology (EUT). Situated in the context of academic helpseeking (AHS), vignettes were developed, validated and administered to offer AHS scenarios where a problem was presented and the participants were then asked to reveal which type of ICT he or she would utilize to seek academic help (AH) in that particular situation.

Abstract In this research, we aim to look at the inner workings of Lead Generation and Add-on Sales through the eye of the people working directly with it. We do that with the objective of understanding what contributes positively to its success and what can cause problems or hinders it throughout all its stages from generating innovative ideas to implementing and selling them. We have chosen a qualitative method to conduct this study using an interpretive paradigm in performing our analysis of the findings. The data was collected by organizing interviews with participants that we selected in collaboration with Telco’s researchers. The interviews were recorded, transcribed and coded to form our primary data. In addition to that, we have used vast secondary data that was deemed to be relevant to the subject we were researching. After analyzing the results and findings, we look to answer the research questions, which concern the difficulties accompanying the innovative process between initiating an idea and implementing it as well as identifying the enablers and hindrances that arise during the operations of these innovative initiatives called Lead Generation and Add-on Sales. Once factors were identified, further analysis is performed to discuss if these factors are hindrances or enablers to the innovative initiatives at Telco. The frontline employees’ new business ideas (leads) or add-on sales are added as inputs to the ICT systems of this initiative and follow to subsequent phases until reach the commercialization phase in case they succeed, all the phases and processes occur through the ICT systems. In the context of this research, technology plays a key role and not only make the Lead Generation and Add-on sales processes viable but is also a factor that can either facilitate or impede potential leads or add-on sales to succeed. We put forward a model to better illustrate our findings and clarify the reasoning behind them. Despite the delimitations in terms of scope of this research, we believe that our findings and analysis can play a role in contributing to the understanding of factors that can be a barrier in the pursuit for innovation.

The four IT service firms of this thesis set out to interact and collaborate between their offices in Sweden and in India, some more intensely and frequently than others. In the process of their internationalisation, these small service firms find ways, or go through a process of learning how to collaborate in an international setting. The qualitative exploration of the process of learning is inspired by ‘communities of practice’, and in this thesis the focus is on ways in which individuals of firms through social participation learn to collaborate across distance, and develop a common way of working together in an international setting. This includes making use of technological objects as well as individuals acting as brokers bridging distance, and it is played out in physical as well as social proximity. This thesis aims at continuing the vibrant discussion in economic geography where proximity is seen as more than ‘being there’ in a physical sense. In this discussion, the understanding of proximity is related to social aspects and can be seen as a metaphor of closeness. Hence, more emphasis is put on the role and experiences, including intention and sense of passion, of individuals. In this thesis, this experience of closeness is empirically explored through a longitudinal study in Sweden and in India. This includes trying to operationalise social proximity by exploring the experience of social proximity amongst the individuals of the case firms. More precisely, social proximity is conceptualised as individuals experiencing ‘shared social familiarity’. This thesis combines a discussion on proximities with literature on processes of learning. This is in order to present a more thorough understanding of how social proximity can develop over time and, furthermore, in what way social proximity matters for service firms working in an international setting. / Formas project: "Swedish Cities in 'the Spaces of Flows': National, European and Global Networks"