Thesis (MPA)--University of Stellenbosch, 2011. / ENGLISH ABSTRACT: e-Governance refers to the utilisation of technology to improve on service delivery, sharing of information, client participation as well as to advance government through the transformation of its internal and external relationships (Shilubane, 2001:40).e-Governance further implies that government disseminates information and renders services to the public through “electronic means” (Manohar, Pulapa and Mellam, 2009:243). On the other hand, e-government is not entirely about electronic service delivery, but part of the continuous restructuring of government to ensure participation from its partners for improved efficacy and success. Therefore e-government is participatory in nature when implemented correctly. This study assesses and evaluates the current infrastructure and current e-initiatives of the South African Social Security Agency (SASSA) Regional Office Western Cape and the extent to which the agency and its customers are ready to adopt e-government. The e-Governance Road Map (ERM) developed by Ernst & Young India for the New Delhi government was used to guide the researcher to assess the level of e-readiness of the SASSA Regional Office Western Cape. The Information and Communication Technology manager and customer care manager of the SASSA Regional Office Western Cape were interviewed and the beneficiaries of SASSA were requested to participate in the completion of questionnaires. The study found that the customers of SASSA were not as interested in electronic services as in mobile services such as reminders and notifications through short message service (SMS). There are, however, several impediments at SASSA such as an adoption of e-government and m-government, low budget for information and communication technology (ICT) as well as to conduct research among a larger group of SASSA customers. The study mainly recommends that the SASSA Regional Office Western Cape conduct a research study on a larger scale than this research study and to determine the needs of customers in respect of e-services and m-services. Should the agency decide to conduct an e-readiness assessment, the National e-Government Plan (NeGP) of India could be a useful guideline for the implementation of e-governance. The research study strongly recommends that SASSA develops a capacity-building roadmap for the successful implementation of e-governance. / AFRIKAANSE OPSOMMING: e-Regering verwys na die benutting van tegnologie om te verbeter op dienslewering, die deel van inligting, die kliënte deelname te versterk, sowel as om die regering te bevorder deur die transformasie van interne en eksterne verhoudings (Shilubane,2001:40). e-Regering impliseer verder dat die regering inligting versprei en dienste lewer aan die publiek deur middel van "elektroniese metodes" (Manohar, Pulapa en Mellam, 2009:243). Aan die ander kant, e-regering het nie slegs betrekking tot elektroniese dienslewering nie, maar sluit ook in die deurlopende herstrukturering van die regering om deelname van sy vennote te verseker om doeltreffendheid en sukses te bewerkstellig. e-Regering word dus as deelnemend beskou wanneer dit korrek geïmplementeer word. Hierdie studie bepaal en evalueer die huidige infrastruktuur en e-inisiatiewe van die Suid Afrikaanse Agentskap vir Maatskaplike Sekerheid (SAAMS) Streekkantoor Wes-Kaap en die mate waarin die agentskap en sy kliënte gereed is om e-regering aan te neem. Die e-regering kaart wat ontwikkel is deur Ernst en Young Indië vir die Nieu-Delhi regering was gebruik as riglyn om die vlak van e-gereedheid van die SAAMS Streekkantoor Wes-Kaap te bepaal. Onderhoude was gevoer met die Inligting en Kommunikasie tegnologiebestuurder en die kliëntediensbestuurder van die SAAMS Streekkantoor Wes-Kaap en die begunstigdes van SAAMS was versoek om deel te neem in die voltooiing van vraelyste. Die studie het bevind dat die kliënte van SAAMS nie werklik belangstel in elektroniese dienste nie, maar inteendeel aan mobiele dienste, onder andere kennisgewings deur middel van 'n kort boodskap diens. Daar is egter verskeie hindernisse wat die aanvaarding van e-regering en m-regering bemoeilik soos byvoorbeeld 'n lae begroting vir inligting en kommunikasie tegnologie (IKT) asook om navorsing te doen onder 'n groter groep van SAAMS kliënte. Die studie beveel hoofsaaklik aan dat SAAMS Streekkantoor Wes-Kaap 'n navorsingsprojek doen op 'n groter skaal as hierdie navorsing en die behoeftes van kliënte ten opsigte van e-dienste en m-dienste te bepaal. Indien die agentskap besluit om 'n e-gereedheid assessering uit te voer, word die Nasionale e-Regering Plan (NeGP) van Indië aan beveel as 'n nuttige riglyn vir die implementering van e-regering. Die navorsing beveel sterk aan dat SAAMS 'n vermoë-opbouplan vir die suksesvolle implementering van e-regering ontwikkel.

Nos dias atuais, o desenvolvimento de um país passa obrigatoriamente por seu Sistema Financeiro, o qual, num mundo globalizado, trabalha em sintonia com outros Sistemas Financeiros. Assim, a incumbência de tais sistemas resume-se a atuar nos fluxos de transferência de ativos financeiros em poder de poupadores para os setores produtivo e/ou de consumo. Tal transferência ocorre por meio de operações de compra, venda e/ou troca desses ativos, no âmbito do que se denomina mercados. Para tanto, faz-se necessário captar, intermediar e aplicar tais ativos, o que é feito por operadores, como os bancos de investimento. Neste trabalho, privilegiando as tarefas realizadas por analistas financeiros de bancos de investimento, os quais prospectam oportunidades de negócio, analisam-nas e as oferecem a investidores, são estudadas as características das fontes de informação utilizadas por estes analistas e o comportamento informacional destes. A pesquisa, de abordagem qualitativa e natureza exploratória, foi conduzida com base em análise da literatura e estudo de caso de um serviço de informação vinculado a um banco de investimento. Dentre os resultados, destacamse a compreensão do comportamento informacional dos analistas de investimentos, sistematização das fontes de informação utilizadas e a proposta de uma infraestrutura de apoio às atividades destes analistas. Conclui-se que tais analistas utilizam informações provenientes de diversas fontes, porém, identificou-se um conjunto de fontes comum aos diversos analistas, bem como, a prática do intercâmbio de informações entre eles. Nesse sentido, frente aos resultados e impactos relativos às transferências de ativos financeiros, os mesmos analistas dependem do acesso a diversas fontes de informações da área financeira, prevalecendo a manutenção dos diversos atributos relativos à qualidade da informação. / Nowadays, the development of a country necessarily passes through its financial system, which, in a globalized world, works in tune with other financial systems. Thus, the task of such systems is to act in the flows of transfer of financial assets in the power of savers to the productive and/or consumption sectors. Such transfer takes place through the purchase, sale and/or exchange of these assets, in the context of what is called market. To do so, it is necessary to capture, intermediate and apply such assets, which is done by operators, such as investment banks. In this work, privileging the tasks performed by financial analysts of investment banks, which prospect business opportunities, analyze and offer them to investors, the characteristics of the sources of information used by these analysts and theirs informational behavior are studied. The research, of qualitative approach and exploratory nature, was conducted based on literature analysis and case study of information service linked to an investment bank. Among the results, we highlight the understanding of the informational behavior of investment analysts, systematization of the sources of information used and the proposal of an infrastructure to support the activities of these analysts. It is concluded that the analysts use information from various sources, however, a set of sources common to the various analysts was identified, as well as the practice of exchange of information between them. In this sense, in the face of the results and impacts related to the transfer of financial assets, the same analysts depend on the access to several sources of information in the financial area, with the maintenance of the various attributes related to information quality.

As fontes de informação jurídica são representadas pela doutrina, legislação e jurisprudência. Na literatura da Biblioteconomia e Ciência da Informação não há trabalhos que sistematizem o ato da leitura documentária dessas fontes. Partindo deste pressuposto a presente pesquisa projetou os seguintes objetivos: fornecer subsídios que auxiliem os bibliotecários no acesso e compreensão dos conceitos que permeiam a ciência jurídica; detalhar as características das fontes de informação jurídica, e desenvolver modelo estratégico de leitura técnica da fonte de informação jurisprudencial. Inicialmente, exploraram-se aspectos cognitivos que influenciam o ato de ler. Posteriormente, demonstrou-se a importância da Terminologia e da Lingüística Documentária ao oferecem instrumentos que auxiliam o bibliotecário no conhecimento da terminologia e compreensão das definições da área do Direito, a primeira produzindo a compilação dos termos; a segunda, estruturando e sistematizando os campos conceituais nas áreas de especialidade. Finalizando essa etapa exibiram-se conceitos da indexação e das linguagens documentárias. Prosseguindo com a pesquisa apresentaram-se definições da Ciência do Direito, destacando a estrutura textual dos acórdãos, das leis e dos pareceres jurídicos. Na seqüencia, iniciou-se o desenvolvimento do modelo de leitura técnica jurisprudencial com a exibição de conceitos referentes à dinâmica processual, em especial os procedimentos recursais no âmbito do Superior Tribunal de Justiça - STJ. Na fase de aplicação dos modelos utilizaram-se recursos especiais - RESPs, publicados na Revista Eletrônica da Jurisprudência do STJ. Da avaliação do modelo podem-se tirar as seguintes conclusões: para a compreensão da terminologia jurídica e indexação da decisão judicial (acórdão) é necessário que o bibliotecário aproprie-se dos conceitos jurídicos, entenda as fases do processo judicial e use técnicas estratégicas de leitura para a análise de certas partes do acórdão - a ementa, o voto do relator e, quando necessário, o relatório. Ao utilizar as técnicas sugeridas no modelo ora proposto, o bibliotecário conseguirá indexar o acórdão sem necessariamente lê-lo na íntegra. / The sources of legal information are represented by doctrine, legislation and jurisprudence. In the literature of the Librarian Science and that of the Information Science there are not works that systematize the act of the documentary reading of these sources. Therefore, the present research aims at: providing useful information to the librarians in the access and comprehension of the concepts of the legal science; detailing the characteristics of the sources of legal information; and developing a strategic model for the technical reading of the jurisprudence source of information. Innitially, cognition aspects that influence the act of reading were explored. Later, the importance of terminology and documentary linguistics was demonstrated by offering the librarian useful tools to the understanding of the terminology and definitions of the Law field, firstly by producing a compilation of the terms and then by structuring and systematizing conceptual fields in the specific areas. This stage of the research ends by displaying concepts of the index process and documentary languages. Next, definitions of the Law Science are presented, highlighting the textual framework of the sentence, laws, and legal opinion. There follows the development of the model of jurisprudence technical reading, presenting the concepts related to the dynamics of legal proceedings, specially appeal procedures to the Superior Tribunal de Justiça - STJ (Upper Court of Appeals). In the stage of application of the model, court decisions related to specials appeals - RESPs - published in the \"Revista Eletrônica da Jurisprudência do STJ\" were used. Upon evaluation of the model, the following conclusions were drawn: in order to understand the legal terminology and the indexation of the court decision, the librarian must internalize the legal concepts, understand the steps of the legal proceedings, and use reading strategies in the analisys of certain parts of the decision - the summary, the vote of the reporter and, when necessary, the report. By using the techniques suggested in the model, the librarian will be able to index the decision without having to read the whole of the decision.

As fontes de informação jurídica são representadas pela doutrina, legislação e jurisprudência. Na literatura da Biblioteconomia e Ciência da Informação não há trabalhos que sistematizem o ato da leitura documentária dessas fontes. Partindo deste pressuposto a presente pesquisa projetou os seguintes objetivos: fornecer subsídios que auxiliem os bibliotecários no acesso e compreensão dos conceitos que permeiam a ciência jurídica; detalhar as características das fontes de informação jurídica, e desenvolver modelo estratégico de leitura técnica da fonte de informação jurisprudencial. Inicialmente, exploraram-se aspectos cognitivos que influenciam o ato de ler. Posteriormente, demonstrou-se a importância da Terminologia e da Lingüística Documentária ao oferecem instrumentos que auxiliam o bibliotecário no conhecimento da terminologia e compreensão das definições da área do Direito, a primeira produzindo a compilação dos termos; a segunda, estruturando e sistematizando os campos conceituais nas áreas de especialidade. Finalizando essa etapa exibiram-se conceitos da indexação e das linguagens documentárias. Prosseguindo com a pesquisa apresentaram-se definições da Ciência do Direito, destacando a estrutura textual dos acórdãos, das leis e dos pareceres jurídicos. Na seqüencia, iniciou-se o desenvolvimento do modelo de leitura técnica jurisprudencial com a exibição de conceitos referentes à dinâmica processual, em especial os procedimentos recursais no âmbito do Superior Tribunal de Justiça - STJ. Na fase de aplicação dos modelos utilizaram-se recursos especiais - RESPs, publicados na Revista Eletrônica da Jurisprudência do STJ. Da avaliação do modelo podem-se tirar as seguintes conclusões: para a compreensão da terminologia jurídica e indexação da decisão judicial (acórdão) é necessário que o bibliotecário aproprie-se dos conceitos jurídicos, entenda as fases do processo judicial e use técnicas estratégicas de leitura para a análise de certas partes do acórdão - a ementa, o voto do relator e, quando necessário, o relatório. Ao utilizar as técnicas sugeridas no modelo ora proposto, o bibliotecário conseguirá indexar o acórdão sem necessariamente lê-lo na íntegra. / The sources of legal information are represented by doctrine, legislation and jurisprudence. In the literature of the Librarian Science and that of the Information Science there are not works that systematize the act of the documentary reading of these sources. Therefore, the present research aims at: providing useful information to the librarians in the access and comprehension of the concepts of the legal science; detailing the characteristics of the sources of legal information; and developing a strategic model for the technical reading of the jurisprudence source of information. Innitially, cognition aspects that influence the act of reading were explored. Later, the importance of terminology and documentary linguistics was demonstrated by offering the librarian useful tools to the understanding of the terminology and definitions of the Law field, firstly by producing a compilation of the terms and then by structuring and systematizing conceptual fields in the specific areas. This stage of the research ends by displaying concepts of the index process and documentary languages. Next, definitions of the Law Science are presented, highlighting the textual framework of the sentence, laws, and legal opinion. There follows the development of the model of jurisprudence technical reading, presenting the concepts related to the dynamics of legal proceedings, specially appeal procedures to the Superior Tribunal de Justiça - STJ (Upper Court of Appeals). In the stage of application of the model, court decisions related to specials appeals - RESPs - published in the \"Revista Eletrônica da Jurisprudência do STJ\" were used. Upon evaluation of the model, the following conclusions were drawn: in order to understand the legal terminology and the indexation of the court decision, the librarian must internalize the legal concepts, understand the steps of the legal proceedings, and use reading strategies in the analisys of certain parts of the decision - the summary, the vote of the reporter and, when necessary, the report. By using the techniques suggested in the model, the librarian will be able to index the decision without having to read the whole of the decision.

El treball desenvolupat en aquesta tesi presenta un profund estudi i proveïx solucions innovadores en el camp dels sistemes recomanadors. Els mètodes que usen aquests sistemes per a realitzar les recomanacions, mètodes com el Filtrat Basat en Continguts (FBC), el Filtrat Col·laboratiu (FC) i el Filtrat Basat en Coneixement (FBC), requereixen informació dels usuaris per a predir les preferències per certs productes. Aquesta informació pot ser demogràfica (Gènere, edat, adreça, etc), o avaluacions donades sobre algun producte que van comprar en el passat o informació sobre els seus interessos. Existeixen dues formes d'obtenir aquesta informació: els usuaris ofereixen explícitament aquesta informació o el sistema pot adquirir la informació implícita disponible en les transaccions o historial de recerca dels usuaris. Per exemple, el sistema recomanador de pel·lícules MovieLens (http://movielens.umn.edu/login) demana als usuaris que avaluïn almenys 15 pel·lícules dintre d'una escala de * a * * * * * (horrible, ...., ha de ser vista). El sistema genera recomanacions sobre la base d'aquestes avaluacions. Quan els usuaris no estan registrat en el sistema i aquest no té informació d'ells, alguns sistemes realitzen les recomanacions tenint en compte l'historial de navegació. Amazon.com (http://www.amazon.com) realitza les recomanacions tenint en compte les recerques que un usuari a fet o recomana el producte més venut. No obstant això, aquests sistemes pateixen de certa falta d'informació. Aquest problema és generalment resolt amb l'adquisició d'informació addicional, se li pregunta als usuaris sobre els seus interessos o es cerca aquesta informació en fonts addicionals. La solució proposada en aquesta tesi és buscar aquesta informació en diverses fonts, específicament aquelles que contenen informació implícita sobre les preferències dels usuaris. Aquestes fonts poden ser estructurades com les bases de dades amb informació de compres o poden ser no estructurades com les pàgines web on els usuaris deixen la seva opinió sobre algun producte que van comprar o posseïxen.Nosaltres trobem tres problemes fonamentals per a aconseguir aquest objectiu: 1 . La identificació de fonts amb informació idònia per als sistemes recomanadors.2 . La definició de criteris que permetin la comparança i selecció de les fonts més idònies. 3 . La recuperació d'informació de fonts no estructurades. En aquest sentit, en la tesi proposada s'ha desenvolupat: 1 . Una metodologia que permet la identificació i selecció de les fonts més idònies. Criteris basats en les característiques de les fonts i una mesura de confiança han estat utilitzats per a resoldre el problema de la identificació i selecció de les fonts. 2 . Un mecanisme per a recuperar la informació no estructurada dels usuaris disponible en la web. Tècniques de Text Mining i ontologies s'han utilitzat per a extreure informació i estructurar-la apropiadament perquè la utilitzin els recomanadors. Les contribucions del treball desenvolupat en aquesta tesi doctoral són: 1. Definició d'un conjunt de característiques per a classificar fonts rellevants per als sistemes recomanadors2. Desenvolupament d'una mesura de rellevància de les fonts calculada sobre la base de les característiques definides3. Aplicació d'una mesura de confiança per a obtenir les fonts més fiables. La confiança es definida des de la perspectiva de millora de la recomanació, una font fiable és aquella que permet millorar les recomanacions. 4. Desenvolupament d'un algorisme per a seleccionar, des d'un conjunt de fonts possibles, les més rellevants i fiable utilitzant les mitjanes esmentades en els punts previs. 5. Definició d'una ontologia per a estructurar la informació sobre les preferències dels usuaris que estan disponibles en Internet. 6. Creació d'un procés de mapatge que extreu automàticament informació de les preferències dels usuaris disponibles en la web i posa aquesta informació dintre de l'ontologia. Aquestes contribucions permeten aconseguir dos objectius importants: 1 . Millorament de les recomanacions usant fonts d'informació alternatives que sigui rellevants i fiables.2 . Obtenir informació implícita dels usuaris disponible en Internet. / The work developed in this thesis presents an in-depth study and provides innovative solutions in the field of recommender systems. The methods used by these systems to carry out recommendations, such as Content-Based Filtering (CBF), Collaborative Filtering (CF) and Knowledge-Based Filtering (KBF), require information from users to predict preferences for certain products. This may be demographic information (genre, age and address), evaluations given to certain products in the past or information about their interests. There are two ways of obtaining this information: users offer it explicitly or the system can retrieve the implicit information available in the purchase and search history. For example, the movie recommender system MovieLens (http://movielens.umn.edu/login) asks users to rate at least 15 movies on a scale of * to * * * * * (awful, ... , must be seen). The system generates recommendations based on these evaluations. When users are not registered into the site and it has no information about them, recommender systems make recommendations according to the site search history. Amazon.com (http://www.amazon.com) make recommendations according to the site search history or recommend the best selling products. Nevertheless, these systems suffer from a certain lack of information. This problem is generally solved with the acquisition of additional information; users are asked about their interests or that information is searched for in additional available sources. The solution proposed in this thesis is to look for that information in various sources, specifically those that contain implicit information about user preferences. These sources can be structured like databases with purchasing information or they can be unstructured sources like review pages where users write their experiences and opinions about a product they buy or possess.We have found three fundamental problems to achieve this objective: 1. The identification of sources with suitable information for recommender systems.2. The definition of criteria that allows the comparison and selection of the most suitable sources.3. Retrieving the information from unstructured sources.In this sense, the proposed thesis has developed:1. A methodology that allows the identification and selection of the most suitable sources. Criteria based on the characteristics of sources and a trust measure have been used to solve the problem of identifying and selecting sources.2. A mechanism to retrieve unstructured information from users available on the Web. Text mining techniques and ontologies have been used to extract information and structure it appropriately for use by the recommenders.The contributions of the work developed in this doctoral thesis are:1. Definition of a set of characteristics to classify relevant sources of information for recommender systems.2. Development of a measure of relevance of sources according to characteristics defined in previous point.3. Application of a trust measure to obtain the most reliable sources. Confidence is measured from the perspective of improving the recommendation; a reliable source is one that leads to improved recommendations.4. Development of an algorithm to select, from a set of possible sources, the most relevant and reliable ones according to measures defined in previous points.5. Definition of an ontology to structure information about user preferences that are available on the Internet.6. The creation of a mapping process that automatically extracts information about user preferences available on the web and put in the ontology.These contributions allow us the achievement of two important objectives:1. Improving recommendations using alternative sources of information that are relevant and trustworthy.2. Obtaining implicit information about user available on the Internet.

Made available in DSpace on 2016-06-02T19:16:27Z (GMT). No. of bitstreams: 1 3468.pdf: 1458869 bytes, checksum: 7e068de35c88631bddc19d81fae71abe (MD5) Previous issue date: 2011-02-04 / It is believed that patents are not fully explored as documents that supply technological information, among companies, and by research institutions, universities, etc. In this context, this descriptive, quantitative and documental research aimed to check if the engineering students of the University of Campinas, Brazil (UNICAMP) use patents as information sources in their academic researches. Five faculties were considered for this study: Chemical Engineering Faculty (FEQ), Mechanical Engineering Faculty (FEM), Faculty of Electrical Engineering and Computing (FEEC), Agricultural Engineering Faculty (FEAGRI) and Faculty of Civil Engineering and Architecture (FEC). Thus, the sample comprises 3045 dissertations and doctoral theses of the mentioned faculties, from 2000 to 2007. The data were collected through patents cited and referenced in academic papers, and to facilitate this process there was an attempt to automation using Adobe Acrobat Professional. It was concluded that patents are not widely used as sources of information in dissertations and doctoral theses by the Unicamp s students of engineering. In most of the items analyzed patents do not represent even 5% of the documents quoted. Moreover, it was not possible to realize a growth of quotations of this kind of document over the years, but only oscillations from one year to another. Regarding the use of patents by the five faculties studied, it was found that FEQ stood out compared with the others in this matter, with 3.15% works that have used patents in their citations. Following results are: FEM with 1.61%, FEEC with 1.25%, FEAGRI with 0.20%, and finally FEC with 0.16% citations. Although students of a particular faculty have cited more patents than others, it is evident that they do not make the most of this kind of document as information source. Also, it was not observed important differences in the use of patents from one faculty to another. Finally, it was found that the Engineering faculty, which produces and deposits more patents at the University is not the one that uses it at most as a source of information. / Acredita-se que as patentes são pouco exploradas como documentos fornecedores de informações tecnológicas; tanto por empresas, quanto por instituições de pesquisa, universidades, etc. Nesse contexto, a presente pesquisa descritiva, quantitativa e documental teve como objetivo verificar se os alunos de engenharia da Universidade Estadual de Campinas (Unicamp) utilizam patentes como fontes de informação em suas pesquisas acadêmicas. Foram cinco as faculdades envolvidas nesta pesquisa: Faculdade de Engenharia Química (FEQ); Faculdade de Engenharia Mecânica (FEM); Faculdade de Engenharia Elétrica e de Computação (FEEC); Faculdade de Engenharia Agrícola (FEAGRI) e Faculdade de Engenharia Civil e de Arquitetura (FEC). Assim, a amostra utilizada foi de 3045 trabalhos entre dissertações de mestrado e teses de doutorado das faculdades citadas, do período de 2000 a 2007. Os dados foram coletados através das patentes citadas e referenciadas nos trabalhos acadêmicos e, para facilitar esse processo houve uma tentativa de automatização utilizando o programa Adobe Acrobat Professional. Concluiu-se que as patentes são pouco utilizadas como fontes de informação nas dissertações de mestrado e teses de doutorado pelos alunos das engenharias da Unicamp. Na maioria dos trabalhos analisados, as patentes não chegam a representar 5% dos documentos citados. Além disso, não foi possível perceber um crescimento das citações desse tipo de documento com o passar dos anos, e sim oscilações de um ano para outro. Em relação ao uso de patentes pelas cinco faculdades analisadas, verificou-se que a FEQ se destacou frente às demais nesse quesito, com 3,15% de trabalhos que utilizaram patentes em suas citações. Logo após, apareceu a FEM com 1,61%; a FEEC com 1,25%; a FEAGRI com 0,20% e por último, a FEC com 0,16%. Por mais que os alunos de uma determinada faculdade tenham citado mais patentes do que outros, é perceptível que esse documento ainda é mal aproveitado quando se fala em utilizá-lo como fonte de informação. Não houve uma diferença considerável no uso da mesma de uma faculdade para a outra. Por último, verificou-se que a faculdade de engenharia que mais deposita patentes na universidade, não é a mesma que mais se utiliza desse documento como fonte de informação.

This thesis deals with the design of Competitive Intelligence for specific training company. The main objective of this work is to characterize and help choosing the person responsible for carrying out activities related to the CI in the company, to identify the most appropriate information sources to obtain information about the company and software tools for their monitoring. The theoretical part is drawn on the literature and is dedicated to the description of competitive intelligence and characteristics of different phases of the CI cycle. Other sections are devoted to typologies of information resources and software tools for their monitoring. Following parts are dealing with the characteristics of the category of small and medium-sized enterprises; the investigated company and education organizations fit in this category. The practical part of this thesis deals with the possible proposal of Competitive Intelligence for specific training company. As the first step we realized the analysis of the business environment and its major limitations. In the following part we deal with the CI system design, consisting of a selection of variant realization, along with the characteristics of the responsible person, the definition of information resources and recommending software tools for regular monitoring. The practical benefit of this work is to introduce CI system design, based on monitoring of information sources, obtaining information and their subsequent evaluation in relation to the competitive environment of the company. Another important asset of the work is a sample of implementation of such a system in the company of categories of small and medium-sized enterprises, which respects their limitations.

This thesis concentrates on Competitive Intelligence which is not well known in the Czech region. On the other hand, it has been a rapidly increasing discipline. The main aim of this thesis is to suggest how to use the methods of Competitive Intelligence in small and medium-sized companies. The theoretical part summarises the terminology of Competitive Intelligence. At first the strategic management is being defined, as it is the basis of practical usage of the Competitive Intelligence methods in companies. The definition of small and medium-sized companies in the Czech business environment is also included in the theoretical part, because the importance of this kind of enterprise constantly grows even in the conditions of the global economics. This part of the thesis is a background research resulting from the available range of the specialized literature and other related sources. The empirical part of the thesis works in detail with the problem of Competitive Intelligence in three retail companies which focus on different business segments. The main aim is to suggest an appropriate solution in the area of monitoring the relevant information resources and other processes of the intelligence cycle. The target company is the one whose information collection and distribution was -- according to the analysis -- considered insufficient. The methods of the analysis include for example Michael Porter's Five Forces Model, SWOT analysis and the analysis of the existing processes of collecting and sharing information in the examined companies. The contribution of this thesis is that it explains the available IT tools and applications which provide systematic monitoring of relevant information sources or collect and distribute information with practical functions responding to demands and needs of MSP. The suggested solution also defines the qualified person responsible for realization of CI processes and it describes the specific activities that the qualified person should perform. The thesis should simplify the process of finding the most appropriate methods in the area of Competitive Intelligence, used in medium-sized and primarily small companies.

No description available.

This thesis deals with the sources of information for real estate activities. Given the wide range of necessary resources are all subjected to detailed analysis and the information is still processed to form a unified system of comprehensive search of necessary information, especially for the general public. Based on knowledge gained from research, it will be followed by a summary tabulations, including mandatory and recommended resources for various types of real estate.