The need for information systems has increased to a point where virtually all business environments require some sort of software to aid in its daily operations. This study will address the need for quality information systems by examining techniques which can potentially aid in producing consistent high-quality information systems. Two techniques in particular, namely Process Maturity Models (PMMs) and Systems Development Methodologies (SDMs) are examined. Process Maturity Models such as the Capability Maturity Model Integration (CMMI) as well as the ISO-9000 standards aid in standardising and improving an organisation’s information systems development processes. These Process Maturity Models often require either the use of certain Systems Development Methodologies or at the very least techniques used within some Systems Development Methodologies. Systems Development Methodologies refer to a set of development processes, tools, techniques etc. which can be used during software development to standardise the entire development process by offering the use of modelling techniques, tools to analyse requirements, illustration of processes etc. These techniques differ from one Systems Development Methodology to the next. This study aims to identify the relationship between Process Maturity Models and Systems Development Methodologies. During the research process a questionnaire was sent out to people within the information technology business environment. The questionnaire contained questions used to determine and measure the usage of Systems Development Methodologies and how projects were affected. The questionnaire was also used to do an informal assessment of each respondent’s Capability Maturity Model level. Furthermore the data retrieved was statistically analysed and the results were interpreted. The results indicate that a relationship exists between the use of SDMs and the success of the respondent’s development processes and developed products. A total of 73% of respondents indicated that they do use SDMs to some extent, the most common being the Systems Development Lifecycle (SDLC). The majority of organizations implementing SDMs have been doing so for three years or more. Results also show that most of the respondents are not certified in some formal Process Maturity Model; however, they do implement some of the processes required by models such as the CMMI. An informal assessment performed indicated that 65% of respondents can be grouped into a perceived CMMI level 2 category. Project outcome was measured and the relationship between PMM implementation as well as SDM use was measured. Results show no statistical evidence which indicates that an organisation’s perceived CMMI level is influenced by SDM use, both vertically and horizontally. Results do, however, indicate that organizations which have been implementing SDMs for a longer period of time are more likely to apply CMMI level 4 activities. Results also indicate that the horizontal use (number of projects/people which implement SDM knowledge) of SDMs have a significant effect on the development process- and the developed product success. Lastly the results indicated that organizations which satisfy more of the CMMI’s level 4 activities experience a higher quality development process which leads to a more successful development process. / Thesis (MSc (Computer Science))--North-West University, Potchefstroom Campus, 2013.

Inligting en kommunikasietegnologie (IKT) vorm ‘n belangrike komponent van effektiewe onderrig en leer. Ten spyte van die gedokumenteerde voordele wat IKT vir onderrig en leer inhou, bly IKT–integrering in skole steeds gebrekkig. Die implementering van IKT om onderrig en leer oor ‘n wye reeks van leerareas te bevorder en uit te brei, blyk ‘n groot uitdaging by meeste skole te wees. Faktore soos fiskale verpligtinge, ruimtelike hindernisse, ondoeltreffende en gebrekkige infrastruktuur en swak koördinering ondermyn meeste pogings tot effektiewe en volhoubare IKT–gebruik. Onderwysers wat begin het om IKT in hul onderrigpraktyke toe te pas, verlang verskillende vorms van ondersteuning, insluitend die van tegniese en implementeringsondersteuning. Die SITES modules help om die pad na volhoubare IKT–gebruik in Suid–Afrika aan te dui deur die vernaamste studies plaaslik en internasionaal uiteen te sit, beste praktyke te beklemtoon en die noodsaaklikheid van tegnologiekoördineerders te bevestig. Die doel van die navorsing is gefokus op die rol wat die tegnologiekoördineerder vertolk in die implementering en benutting van IKT in Suid Afrikaanse skole. Hierdie inligting kan nuttig wees om huidige onderrig en leerpraktyke in oënskou te neem en om ingeligte besluite rakende effektiewe en volhoubare IKT–gebruik in onderrig en leer te neem. Die studie is gebaseer op die bevindinge van die derde SITES studie (SITES 2006), wat ‘n internasionale kwantitatiewe opname oor die pedagogiese praktyke en gebruike van IKT met betrekking tot die 21ste eeuse leervaardighede in skole. Die studie het ‘n SDA metodologie van die Suid Afrikaanse tegnologiekoördineerders gevolg. Aangesien Suid–Afrika aan al drie studies deelgeneem het kon uit die literatuur longitudinale tendense aangedui word met betrekking tot IKT–gebruik in Suid–Afrikaanse skole. Tydens die SDA is beskrywende statistiek uitgevoer en kruistabulerings bereken om betekenisvolle korrelasies tussen veranderlikes te bepaal. Alhoewel meeste tegnologiekoördineerders aangetoon het dat die gebruik van IKT relevant is binne hulle skole, is die vlak van IKT–gebruik binne vakverband besonder laag weens talle struikelblokke wat die gebruik van IKT in skole belemmer. Daar is ‘n beperkte hoeveelheid rekenaars en skootrekenaars beskikbaar per skool. By die meeste skole tree onderwysers op as tegnologiekoördineerders wat ook dan verantwoordelikheid aanvaar vir die instandhouding van die rekenaars. Die tegnologiekoördineerder se pligte en verantwoordelikheid bestaan hoofsaaklik uit die onderrig van ander vakke en relatief min tyd word gewy aan IKTkursusse vir leerders en onderwysers, en juis daarom is die formele rol wat die tegnologiekoördineerder vertolk betreklik laag. Hoewel onderwysers in die meeste skole optree as tegnologiekoördineerders, ontvang hulle kommerwekkend min professionele onderwysersontwikkeling (POO). Die studie toon aan dat onderwysers onvoldoende tegniese ondersteuning ontvang. Tegnologiekoördineerders het betreklik min periodes per week tot hul beskikking om IKT–ondersteuning aan te bied. Prakties betekenisvolle korrelasies tussen die gebruik van IKT in die onderrig en leer van leerareas hang af van die beskikbaarheid van IKT–toerusting. Die gebruik van IKT in die onderrig en leer van leerareas, is in ‘n sekere mate afhanklik van die beskikbaarheid van IKT ondersteuning vir meeste van die verskillende aktiwiteite wat by skole plaasvind. Vir effektiewe en volhoubare IKT–gebruik is dit belangrik dat die onderwysers tegniese– en POO ontvang en dit sal vereis dat die tegnologiekoördineerder ‘n meer prominente rol vervul in Suid Afrikaanse skole. Tegnologiekoördineerders speel ‘n toonaangewende rol in die koördinering, instandhouding, ondersteuning en bemagtiging van fasiliteite en gebruikers by onderwysinstellings. / Thesis (M.Ed.)--North-West University, Potchefstroom Campus, 2012.

Inligting en kommunikasietegnologie (IKT) vorm ‘n belangrike komponent van effektiewe onderrig en leer. Ten spyte van die gedokumenteerde voordele wat IKT vir onderrig en leer inhou, bly IKT–integrering in skole steeds gebrekkig. Die implementering van IKT om onderrig en leer oor ‘n wye reeks van leerareas te bevorder en uit te brei, blyk ‘n groot uitdaging by meeste skole te wees. Faktore soos fiskale verpligtinge, ruimtelike hindernisse, ondoeltreffende en gebrekkige infrastruktuur en swak koördinering ondermyn meeste pogings tot effektiewe en volhoubare IKT–gebruik. Onderwysers wat begin het om IKT in hul onderrigpraktyke toe te pas, verlang verskillende vorms van ondersteuning, insluitend die van tegniese en implementeringsondersteuning. Die SITES modules help om die pad na volhoubare IKT–gebruik in Suid–Afrika aan te dui deur die vernaamste studies plaaslik en internasionaal uiteen te sit, beste praktyke te beklemtoon en die noodsaaklikheid van tegnologiekoördineerders te bevestig. Die doel van die navorsing is gefokus op die rol wat die tegnologiekoördineerder vertolk in die implementering en benutting van IKT in Suid Afrikaanse skole. Hierdie inligting kan nuttig wees om huidige onderrig en leerpraktyke in oënskou te neem en om ingeligte besluite rakende effektiewe en volhoubare IKT–gebruik in onderrig en leer te neem. Die studie is gebaseer op die bevindinge van die derde SITES studie (SITES 2006), wat ‘n internasionale kwantitatiewe opname oor die pedagogiese praktyke en gebruike van IKT met betrekking tot die 21ste eeuse leervaardighede in skole. Die studie het ‘n SDA metodologie van die Suid Afrikaanse tegnologiekoördineerders gevolg. Aangesien Suid–Afrika aan al drie studies deelgeneem het kon uit die literatuur longitudinale tendense aangedui word met betrekking tot IKT–gebruik in Suid–Afrikaanse skole. Tydens die SDA is beskrywende statistiek uitgevoer en kruistabulerings bereken om betekenisvolle korrelasies tussen veranderlikes te bepaal. Alhoewel meeste tegnologiekoördineerders aangetoon het dat die gebruik van IKT relevant is binne hulle skole, is die vlak van IKT–gebruik binne vakverband besonder laag weens talle struikelblokke wat die gebruik van IKT in skole belemmer. Daar is ‘n beperkte hoeveelheid rekenaars en skootrekenaars beskikbaar per skool. By die meeste skole tree onderwysers op as tegnologiekoördineerders wat ook dan verantwoordelikheid aanvaar vir die instandhouding van die rekenaars. Die tegnologiekoördineerder se pligte en verantwoordelikheid bestaan hoofsaaklik uit die onderrig van ander vakke en relatief min tyd word gewy aan IKTkursusse vir leerders en onderwysers, en juis daarom is die formele rol wat die tegnologiekoördineerder vertolk betreklik laag. Hoewel onderwysers in die meeste skole optree as tegnologiekoördineerders, ontvang hulle kommerwekkend min professionele onderwysersontwikkeling (POO). Die studie toon aan dat onderwysers onvoldoende tegniese ondersteuning ontvang. Tegnologiekoördineerders het betreklik min periodes per week tot hul beskikking om IKT–ondersteuning aan te bied. Prakties betekenisvolle korrelasies tussen die gebruik van IKT in die onderrig en leer van leerareas hang af van die beskikbaarheid van IKT–toerusting. Die gebruik van IKT in die onderrig en leer van leerareas, is in ‘n sekere mate afhanklik van die beskikbaarheid van IKT ondersteuning vir meeste van die verskillende aktiwiteite wat by skole plaasvind. Vir effektiewe en volhoubare IKT–gebruik is dit belangrik dat die onderwysers tegniese– en POO ontvang en dit sal vereis dat die tegnologiekoördineerder ‘n meer prominente rol vervul in Suid Afrikaanse skole. Tegnologiekoördineerders speel ‘n toonaangewende rol in die koördinering, instandhouding, ondersteuning en bemagtiging van fasiliteite en gebruikers by onderwysinstellings. / Thesis (M.Ed.)--North-West University, Potchefstroom Campus, 2012.

Text in Afrikaans / Uit 'n literatuurstudie en empiriese ondersoek wat onderneem is, blyk dit dat 15-40% van alle adolessente subkliniese depressie ervaar. Veranderinge en toenemende druk en eise eie aan die adolessente-fase, bring by baie adolessente depressiewe gevoelens mee. Ten spyte van hierdie omstandighede is daar egter ook baie adolessente wat hierdie fase van ontwikkeling sonder enige noemenswaardige probleme deurloop. Aaron Beck is van mening dat dit nie die omstandighede opsigself is wat tot depressie aanleiding gee nie, maar wel die betekenis wat individue aan omstandighede gee. Beck noem dat depressiewe persone tot irrasionele oortuigings, foutiewe inligting-prosessering en disfunksionele outomatiese gedagtes geneig is. Om hierdie probleem aan te spreek is ses adolessente, wat subkliniese depressie ervaar, aan Beck se kognitiewe terapie onderwerp. Die primere doel van Beck se terapie is die regstelling van bogenoemde disfunksionele kognisies. Die gevolgtrekking is dat wanneer adolessente wat subkliniese depressie ervaar, se disfunksionele kognisies reggestel word, hulle depressiewe gevoelens opgehef word. / From a literature study and empirical research which was undertaken, it seems that 15-40% of all adolescents experience subclinical depression. Changes and increasing pressure and demands, typical of the adolescent phase, causes many adolescents to experience depressing emotions. In spite of these circumstances there are also many adolescents who go through this phase in development without any significant problems. Aaron Beck is of opinion that it is not the circumstances in and of itself that lead to depression but rather the meaning that individuals attached to these circumstances. Beck mentions that depressive people are inclined to irrational beliefs, erroneous information-processing and dysfunctional automatic thoughts. To address this problem, six adolescents who experience subclinical depression, were subjected to Beck's cognitive therapy. The primary target of Beck's therapy is the correction of above mentioned dysfunctional cognitions. The conclusion is that when the dysfunctional cognitions of adolescents who experience subclinical depression can be corrected, their depressive feelings will diminish. / Educational Studies / M. Ed. (Voorligting)

Text in Afrikaans / Uit 'n literatuurstudie en empiriese ondersoek wat onderneem is, blyk dit dat 15-40% van alle adolessente subkliniese depressie ervaar. Veranderinge en toenemende druk en eise eie aan die adolessente-fase, bring by baie adolessente depressiewe gevoelens mee. Ten spyte van hierdie omstandighede is daar egter ook baie adolessente wat hierdie fase van ontwikkeling sonder enige noemenswaardige probleme deurloop. Aaron Beck is van mening dat dit nie die omstandighede opsigself is wat tot depressie aanleiding gee nie, maar wel die betekenis wat individue aan omstandighede gee. Beck noem dat depressiewe persone tot irrasionele oortuigings, foutiewe inligting-prosessering en disfunksionele outomatiese gedagtes geneig is. Om hierdie probleem aan te spreek is ses adolessente, wat subkliniese depressie ervaar, aan Beck se kognitiewe terapie onderwerp. Die primere doel van Beck se terapie is die regstelling van bogenoemde disfunksionele kognisies. Die gevolgtrekking is dat wanneer adolessente wat subkliniese depressie ervaar, se disfunksionele kognisies reggestel word, hulle depressiewe gevoelens opgehef word. / From a literature study and empirical research which was undertaken, it seems that 15-40% of all adolescents experience subclinical depression. Changes and increasing pressure and demands, typical of the adolescent phase, causes many adolescents to experience depressing emotions. In spite of these circumstances there are also many adolescents who go through this phase in development without any significant problems. Aaron Beck is of opinion that it is not the circumstances in and of itself that lead to depression but rather the meaning that individuals attached to these circumstances. Beck mentions that depressive people are inclined to irrational beliefs, erroneous information-processing and dysfunctional automatic thoughts. To address this problem, six adolescents who experience subclinical depression, were subjected to Beck's cognitive therapy. The primary target of Beck's therapy is the correction of above mentioned dysfunctional cognitions. The conclusion is that when the dysfunctional cognitions of adolescents who experience subclinical depression can be corrected, their depressive feelings will diminish. / Educational Studies / M. Ed. (Voorligting)

The importance of philosophy and the philosophical is not on the lips of many library and information science practitioners and scholars, even though pervasive in information science theory and practice. This investigation focusses on the relationship between information science, philosophy and the philosophical thinking attitude revealed through theoretical and practical concerns. This includes theory generation arising from the philosophical in exploring the role of philosophy and the philosophical. It takes into account perceived problems in recognising, accepting and rejecting the role of philosophical approaches and the impact in determining the nature and the theoretical and practical aspects of information science. The problem posed by not recognising philosophical approaches, is that the benefits of philosophical thought cannot be drawn on to understand how knowledge, information and its communication manifest through language and language expression. Three pathways are used in order to reveal philosophy and the philosophical in information science, the connection between information retrieval and language, and philosophical thinking attitudes at theoretical and practical levels. The value of the study lies in contributing towards knowledge and awareness of the effect of philosophical theories on problems seen as central research areas in information science and its domains. The methodological approach gives preference to the comparative and pluralistic epistemology of a journey. The study examines Peter Ingwersen’s cognitive perspective and information retrieval interaction, David Blair’s treatment of information retrieval with natural language as primary concern, and Fanie de Beer’s contribution on the inventive act of reading and knowledge organisation, as representative figures. It is argued that information science cannot avoid philosophy in its different manifestations. By understanding how philosophy manifests in information science, such as the role of philosophy revealed through language and information retrieval, an opportunity is offered to reconsider the discipline’s interdisciplinary nature in the existing scholarly and societal environment, and the contribution of its historical development to the assumptions and philosophies underlying the discipline. A further empirical study on how philosophy and the philosophical are embedded in information science research is recommended. It could investigate the influence of philosophy on decisions made by South African universities to redesign information science research and study programmes. / Biblioteek- en inligtingkundige praktisyns praat nie dikwels oor die belangrikheid van filosofie en die filosofiese nie, hoewel dit algemeen in die teorie en praktyk van inligtingkunde voorkom. Hierdie ondersoek fokus op die verband tussen inligtingkunde, filosofie en die filosofiese denkhouding wat deur teoretiese en praktiese aspekte blootgelê word. Dit sluit die skepping in van teorieë wat uit die filosofiese voortspruit met die ondersoek na die rol van filosofie en die filosofiese. Dit neem kennis van vermeende probleme met herkenning, aanvaarding en verwerping van die rol van filosofiese benaderings en die impak op bepaling van die aard en die teoretiese en praktiese aspekte van inligtingkunde. Die probleem wat veroorsaak word deur nie die filosofiese benaderings te erken nie, is dat die voordele van filosofiese denke nie gebruik kan word om te verstaan hoe kennis, inligting en die kommunikasie daarvan in taal- en taaluitdrukking manifesteer nie. Drie weë word gevolg om die filosofie en die filosofiese in inligtingkunde, die verband tussen inligtingontsluiting en taal, en filosofiese denkhouding op teoretiese en praktiese vlak aan te toon. Die waarde van die studie lê daarin dat dit bydra tot kennis en bewustheid van die uitwerking van filosofiese teorieë op probleme wat as sentrale navorsingsgebiede in inligtingkunde en sy domeine beskou word. Die metodologiese benadering gee voorkeur aan die vergelykende en pluralistiese epistemologie van 'n reis. Die studie ondersoek Peter Ingwersen se kognitiewe perspektief en interaksie met inligtingontsluiting, David Blair se hantering van inligtingontsluiting met natuurlike taal as primêre belang, en Fanie de Beer se bydrae oor die vindingryke handeling van lees- en kennisorganisasie, as verteenwoordigende figure. Daar word aangevoer dat inligtingkunde nie filosofie in sy verskillende manifestasies kan vermy nie. Deur te verstaan hoe filosofie in inligtingkunde manifesteer, soos die rol van filosofie wat deur taal- en inligtingontsluiting openbaar word, word die geleentheid gebied om die dissipline se interdissiplinêre aard in die bestaande wetenskaplike en samelewingsomgewing en die bydrae van die historiese ontwikkeling daarvan tot die aannames en filosofieë onderliggend aan die dissipline te heroorweeg. 'n Verdere empiriese studie oor hoe filosofie en die filosofiese in inligtingkundige navorsing vervat is, word aanbeveel. Dit kan die invloed van filosofie op besluite wat Suid-Afrikaanse universiteite neem om navorsings- en studieprogramme vir inligtingkunde te herontwerp, ondersoek. / Bohlokwa bja filosofi le bja tiriso ya filosofi bo bolelwa kudu ke basomi ba bantsi ba dithutamahlale tsa bokgobapuku le tshedimoso le dirutegi, le ge e le gore di tletse kudu ka go teori le tiriso ya dithutamahlale tsa tshedimoso. Dinyakisiso tse di nepisitse go kamano magareng ga dithutamahlale tsa tshedimoso, filosofi le maikutlo a go nagana ka filosofi ao a utollotswego ka dipelaelo mabapi le teori le tiriso. Se se akaretsa moloko wo o dirisago teori e lego seo se bakilwego ke tiriso ya filosofi go utolla mosomo wa filosofi le wa tiriso ya filosofi. Di hlokometse kudu mathata ao a bonwago ka go lekodisisa, go amogela le go gana mosomo wa mekgwa ya filosofi le seabe sa go tseba mokgwa le dilo tsa teori le tsa tiriso ya dithutamahlale tsa tshedimoso. Bothata bjo bo laeditswego bja go se lemoge mekgwa ya filosofi, ke gore mehola ya kgopolo ya filosofi e ka se diriswe gore re kwesise ka fao tsebo, tshedimoso le poledisano ka ga yona di ka phethagatswago ka polelo le tlhagiso ya polelo. Ditsela tse tharo di a diriswa ka nepo ya go utolla filosofi le tiriso ya filosofi ka go dithutamahlale tsa tshedimoso, kamano magareng ga go hwetsa tshedimoso le polelo, le mekgwa ya go nagana ka filosofi maemong a teori le a tiriso. Boleng bja dinyakisiso tse ke go ba le seabe go tsebo le go temoso ka ga seabe sa diteori tsa filosofi go mathata ao a bonwego bjalo ka dinyakisiso tse bohlokwa ka go dithutamahlale tsa tshedimoso le go makala a tsona. Tsela ye ya go dirisa mekgwa e rata kudu mokgwa wa papetso le wa go tseba dilo ka tsela ye e fapafapanego mo leetong. Dinyakisiso tse di lekodisisa mokgwa wa kwesiso le kamano ya go hwetsa tshedimoso tsa Peter Ingwersen, kwesiso ya David Blair ya go hwetsa tshedimoso le polelo ya tlhago bjalo ka selo seo se tlisago tlhobaelo ya mathomo, le seabe sa Fanie de Beer ka ga tiro ya boitlhamelo ya go bala le go beakanya tsebo, bjalo ka dilo tseo di tlisago kemelo. Go bolelwa gore dithutamahlale tsa tshedimoso di ka se kgone go efoga filosofi ka tirisong ya tsona ye e fapafapanego. Ka go kwesisa ka fao filosofi e diriswago ka gona ka go dithutamahlale tsa tshedimoso, go swana le ge mosomo wa filosofi o utollotswe ka polelo le ka go utolla tshedimoso, sebaka se a fiwa go lebeledisisa leswa seemo sa thuto ye sa kamano le dithuto tse dingwe ka seemong sa bjale sa dirutegi le ka setshabeng, le seabe sa tlhabollo ya yona mo nakong ye e fetilego go ditshisinyo le go difilosofi tseo di thekgago thuto ye. Dinyakisiso tse dingwe tseo di theilwego go boitemogelo ka ga ka fao filosofi le tiriso ya filosofi di tsentswego ka go dithutamahlale tsa tshedimoso di a sisinywa. Di ka nyakisisa khuetso ya filosofi go diphetho tseo di dirilwego ke diyunibesithi tsa Afrika Borwa go hlama leswa dinyakisiso tsa dithutamahlale tsa tshedimoso le go mananeo a dithuto. / Information Science / Ph. D. (Information Science)

During August 2008 commissioners, senior tax administrators and policy makers from 28 African countries attended the International Conference on Taxation, State Building and Capacity Development in Africa. The objective of the conference had been to investigate how African countries can improve their resource mobilization, thereby decreasing Africa’s reliance on foreign aid, improving the fiscal independence of African countries and improving the living conditions of their citizens. It was identified during the conference that African countries can improve their resource mobilization through an improvement of their existing taxation structures. An improvement in existing taxation structures could in turn be achieved through improved sharing of information between African tax authorities on their tax structures currently in place, as well as the habits of their respective taxpayers. In order to facilitate the improved sharing of information, as well as to better equip African Tax Administrations for the task at hand, the African Tax Administration Forum (ATAF) was formed. The aim of this research is to determine whether any progress has been made regarding tax administration reform by African countries following the Conference on Taxation, State Building and Capacity Development in Africa, during the period 2008 to 2012. This has been determined by evaluating the structures of the ATAF and the activities implemented by the ATAF during the period 2008 to 2012 to meet its initial strategic objectives. Secondly, African countries that were previously members of SADC, and have since become members of the ATAF as well, were evaluated in order to determine whether the countries in question have implemented tax administration and governance reforms during the period 2008 to 2012, which have led to an improvement in the tax administration and governance structures of the countries in question. Furthermore, an evaluation was performed as to whether the improvements have led to an improvement in the fiscal independence and humanitarian conditions of the countries in question, during the period 2008 to 2012. The conclusion arrived at reveals that the ATAF has implemented several activities during the period 2008 to 2012, to meet its initial strategic objectives. Furthermore, all the analysed African countries have improved their tax administration structures during the period 2008 to 2012. Unfortunately, not all the countries analysed have been able to improve their governance structures during the period 2008 to 2012 as well. However, where a country has been able to improve both its tax administration and governance structures during the period 2008 to 2012, its fiscal independence and humanitarian conditions have also improved during the period 2008 to 2012. / MCom (South African and International Taxation), North-West University, Potchefstroom Campus, 2014

During August 2008 commissioners, senior tax administrators and policy makers from 28 African countries attended the International Conference on Taxation, State Building and Capacity Development in Africa. The objective of the conference had been to investigate how African countries can improve their resource mobilization, thereby decreasing Africa’s reliance on foreign aid, improving the fiscal independence of African countries and improving the living conditions of their citizens. It was identified during the conference that African countries can improve their resource mobilization through an improvement of their existing taxation structures. An improvement in existing taxation structures could in turn be achieved through improved sharing of information between African tax authorities on their tax structures currently in place, as well as the habits of their respective taxpayers. In order to facilitate the improved sharing of information, as well as to better equip African Tax Administrations for the task at hand, the African Tax Administration Forum (ATAF) was formed. The aim of this research is to determine whether any progress has been made regarding tax administration reform by African countries following the Conference on Taxation, State Building and Capacity Development in Africa, during the period 2008 to 2012. This has been determined by evaluating the structures of the ATAF and the activities implemented by the ATAF during the period 2008 to 2012 to meet its initial strategic objectives. Secondly, African countries that were previously members of SADC, and have since become members of the ATAF as well, were evaluated in order to determine whether the countries in question have implemented tax administration and governance reforms during the period 2008 to 2012, which have led to an improvement in the tax administration and governance structures of the countries in question. Furthermore, an evaluation was performed as to whether the improvements have led to an improvement in the fiscal independence and humanitarian conditions of the countries in question, during the period 2008 to 2012. The conclusion arrived at reveals that the ATAF has implemented several activities during the period 2008 to 2012, to meet its initial strategic objectives. Furthermore, all the analysed African countries have improved their tax administration structures during the period 2008 to 2012. Unfortunately, not all the countries analysed have been able to improve their governance structures during the period 2008 to 2012 as well. However, where a country has been able to improve both its tax administration and governance structures during the period 2008 to 2012, its fiscal independence and humanitarian conditions have also improved during the period 2008 to 2012. / MCom (South African and International Taxation), North-West University, Potchefstroom Campus, 2014

Text in Afrikaans / Hierdie studie is onderneem om die invloed van die veranderingsproses op die funksionering van 'n welsynsorganisasie te bepaal. 'n Literatuurstudie en empiriese studie is onderneem. Die navorsing het aangedui dat die redes vir verandering hoofsaaklik ekstern van aard is, dat 'n hoe persentasie respondente nie altyd die noodsaaklikheid of rede vir verandering verstaan nie, en dat die meerderheid die kommunikasieproses en deurgee van inligting nie altyd duidelik beleef nie. Die ondersoek dui verder aan dat die motivering van grondvlak maatskaplike werkers deur die bestuurders nie onderskat moet word nie. Die deurgee van inligting is positief ervaar, maar die werkers sou meer ondersteuning daarvan van die bestuur wou ervaar. Tydens die studie is daar 'n beperkte mate van weerstand gevind. Weerstand by werkers word egter beperk indien hulle ervaar dat hulle deel van die proses is, voorberei word op verandering, sekuriteit nie be"invloed word nie en hulle oor die nodige redes vir verandering ingelig wor / The purpose of this study was to establish the influence of the process of change on the functioning of a welfare organisation. A literature and empirical study was done. Research showed that reasons for change were primarily of an external kind, that a high percentage of respondents not always understand the necessity or reasons for change, and that most of the respondents experienced the communication channels and information not always as open and clear. The research shows that motivation of ground level social workers by managers must under no circumstances be under-estimated. The way in which information was given, was experienced positively, but workers needed more support with it from management. During the research a limited degree of resistance was further found. Resistance experienced by workers became less when they were part of the process, are prepared for change, their security not threatened and the reasons for change are known to them. / Social Work / M. Diac. (Maatskaplike Werk-rigting)

Low achievement in Mathematics is a problem that faces schools, colleges and universities, not only in South Africa, but worldwide. Many efforts have been made to explore different ways in which teaching and learning can be more effective. ICT provides endless possibili–ties to enhance the teaching and learning of Mathematics. The purpose of this study is to determine teacher–students’ attitude towards ICTs in order to plan for effective, efficient and appropriate methods of Mathematics education. It further aims to determine to what extent these students will be willing to use ICTs in their own studies as well as in the teaching pro–cess in their classrooms, and aims to compare the students’ attitudes across three countries i.e. South Africa, Tanzania and Finland. The population consisted of Mathematics education teacher–students enrolled at the following institutions: School for Continuing Teacher Educa–tion (SCTE) at the North–West University in South Africa (317 students), the Iringa University College, University of Tumaini in Tanzania (111 students), and the University of Joensuu in Finland (56 students). This study followed a quantitative cross–sectional survey design com–prising a single mode research questionnaire to three groups of students in three countries. The instrument that was used was based on the Loyd and Gressard Computer Attitude Sur–vey (1984) (CAS), with a few additional questions to add to the relevance of this study. Questionnaires were completed by each group of students. The questionnaires were posted to each Mathematics teacher–student at the SCTE with a return envelope included. The re–searcher visited Tanzania and administered the questionnaire to the students at their univer–sity and some students in Finland completed the survey online while others completed a pa–per–based copy, which was returned to the researcher. Descriptive statistical techniques, reliability and validity of the instrument scale, inferential statistics (ANOVA), and cross–tabulations were used, and where appropriate, effect sizes were calculated. Findings indi–cated that the teacher–students have a positive attitude to computers and that they are willing to use ICTs in their own studies and in their teaching at school. The comparison of their atti–tudes revealed that the South African and Tanzanian teacher–students have a more positive attitude towards ICTs than the Finnish students. The teacher–students in the two African countries were also more willing to use ICTs than the students in Finland, despite their in–creased exposure and access to technology. To create an environment of effective Mathe–matics education, a number of factors play an important role. Mathematics education sup–ported by good pedagogical content knowledge can be transformed into effective Mathemat–ics education with the aid of a positive computer attitude and willingness to use technology. Together these aspects are supported by the technological pedagogical content knowledge (TPCK) framework. / Thesis (M.Ed.)--North-West University, Potchefstroom Campus, 2011.