South Africa has a social capital economic system that establishes various opportunities for individuals to start their own businesses, this creates a climate for entrepreneurs to explore the business market and start their own business. If family businesses are that important and fundamental to the sustainability of countries it is definitely relevant to asses and monitor these businesses over a wide range of issues. The field of this study falls within the subject discipline of entrepreneurship and focuses on gaining insight into small and medium-sized family businesses. The study has not restricted to a particular trade and all participants who fall under the definition of Ibrahim and Ellis (2004: 5) have been recognised to take part in this study. In this study the author set out to determine the causes affecting the success of family businesses, as well as identifying a few variables that had to be measured to better understand their impact and influence on the success of family businesses. The author also examined other aspects regarding the subject, in order to get a better understanding concerning family businesses, and to understand what they have to offer. The definition that has been used in this study is supplied, as well as the advantages and disadvantages regarding family businesses. This has been done to ensure that the researcher understand what type of business constitutes a family business. The empirical study has been conducted by means of a field study, using a structured questionnaire as the main component. The purpose of the literature review was to gain insight into selected determinants of family business success, according to a structured questionnaire developed by Prof. Stephan van der Merwe (NWU). / MBA (Business Administration), North-West University, Potchefstroom Campus, 2015

Boredom at work is a concern, as both employees and organisations are affected by the negative effects that this phenomenon holds. Workplace boredom is becoming an increasingly common occurrence within organisations and most employees are susceptible to it. To date, no reliable and valid scale for workplace boredom is available in South Africa. This study aimed to validate the Dutch Boredom Scale (DUBS) within the South African context in an attempt to provide a scale suitable for South African employees. The general objective of the study was to determine the reliability and validity of the workplace boredom scale (DUBS) within the South African context by means of investigating the reliability, factorial validity, convergent validity, predictive validity and discriminant validity. A cross-sectional research approach was utilised by means of a random convenience sample (N = 490) from organisations within the manufacturing and logistics sectors. The reliability of the workplace boredom scale was established by investigating the alpha and omega values. Confirmatory factor analysis (CFA) was used to determine the factor structure of the DUBS and to ascertain factorial validity. In order to prove convergent and discriminant validity, the relationship between workplace boredom and similar theoretical constructs (work engagement, workload, job satisfaction and organisational commitment) as well as constructs assumed to differ from work place boredom (i.e. gender) was investigated. Finally, regression with regard to one-directional relationships was examined between workplace boredom and appropriate outcomes (work engagement, organisational commitment and job satisfaction) in order to establish predictive validity. The results indicate that the DUBS consists of a one-factor structure, and that this factor has acceptable reliability. Relationships between workplace boredom and work engagement, workload, job satisfaction, organisational commitment and turnover intention were negatively and practically significantly correlated. No significant relationship existed between workplace boredom and gender. Workplace boredom had significant negative regressions to work engagement, job satisfaction and organisational commitment. Recommendations are made for use in practice and additionally for future research. / MCom (Industrial Psychology), North-West University, Potchefstroom Campus, 2015

South Africans are engaged in daily battles with work-related and non-work related issues. Although an organisation is not capable of addressing or changing all the issues experienced by the South African population, it can intervene in order to improve the quality of its employees’ working lives. A suggested starting point is person-environment fit (PE fit), due to its effect on job satisfaction and intentions to leave. Consequently, when an individual experiences low PE fit, it will contribute to job dissatisfaction, and intentions to leave as international research has shown. To possibly decrease the impact of these relationships, it is important for leader empowering behaviour to be evident throughout the organisation. The objectives of this study were to determine possible relationships, indirect effects, and moderating effects between PE fit, job satisfaction, intentions to leave, and leader empowering behaviour. A convenience sample of employees working under the guidance of a leader/manager/supervisor was taken from a retail company in Gauteng. Participation in the study was voluntary. A measuring battery measuring PE fit (i.e. person-organisation fit, needs-supplies fit, and demands-abilities fit), job satisfaction, intentions to leave, and leader empowering behaviour (i.e. delegation of authority, accountability, self-directed decision making, information sharing, skills development, and coaching for innovative performance) was used. Descriptive and inferential statistics, Raykov’s rho coefficients, Pearson product-moment correlations, measurement models, structural models, and goodness-of-fit statistics were used to analyse the data. The results indicate that PE fit has a positive relationship with job satisfaction. Job satisfaction has a negative relationship with intentions to leave. PE fit has an indirect effect on intentions to leave via job satisfaction. Leader empowering behaviour moderates the relationship between job satisfaction and intentions to leave. Various recommendations were made for the selected retail company as well as for future research. The retail company and employees should comprehend the impact of PE fit on outcomes such as job satisfaction and intentions to leave, as both parties are equally affected by its implications. Therefore, both pro-active and re-active measures should be institutionalised to address PE fit. Additionally, the retail company should understand the importance of leader empowering behaviour and the impact it can have on their business unit and the organisation as a whole. Recommendations for future research include longitudinal research designs, as well as the expansion of research beyond the selected company in the retail industry. / MCom (Industrial Psychology)--North-West University, Vaal Triangle Campus, 2015

Master of Science / Department of Psychology / Patrick A. Knight / A structural equations model hypothesizing that individuals' core self-evaluations would significantly predict their preferences for various pay plan characteristics (e.g., high risk, variable pay, etc.) was tested. This hypothesis, which specified that individuals with higher levels of core self-evaluations would prefer pay plans that offered greater risk and less certainty regarding the amount of pay received, was supported. Furthermore, it was also hypothesized that congruence between an individual's preferred pay plan characteristics and the actual type of pay plan that he or she receives would result in higher levels of employee job satisfaction and pay satisfaction. This hypothesis was partially supported, as the relationship between congruence and job satisfaction was significant, while the relationship between congruence and pay satisfaction was not significant. Finally, it was hypothesized that the relationship between congruence and satisfaction would be moderated by the value that the individual places on money. This hypothesis was not supported. The results of this research indicate that personality characteristics may have a significant impact on the type of pay plan that an individual will prefer to receive. Furthermore, this research provides additional support for the belief that high levels of fit between the characteristics of individuals and the characteristics of the organizations for which they work will result in higher levels of employee satisfaction. Finally, the degree of importance that an individual places on money does not appear to alter the relationship between fit and satisfaction. These results have strong implications for businesses that wish to improve employee satisfaction and reduce employee turnover, as well as for individuals who are seeking occupations for which they will best be suited.

The observed high turnover of nursing staff in some public hospitals in Luanda was assumed to give rise to staff shortages, resulting in work overload for the remaining nurses and poor service delivery. The aim of this study was to determine the reasons for the high turnover of nurses in public hospitals in the city of Luanda, and to determine the actual turnover over a two-year period. The researcher adopted a quantitative approach with an exploratory and descriptive design, using a questionnaire for data collection from a sample of 100 respondents consisting of the Directors of Nursing, Directors of Human Resources and Heads of Departments (ward/units) in seven public hospitals. The study found that the most common reasons for the resignation of nurses were retirement, ill health, and better remuneration and working conditions elsewhere. Lack of motivation could be ascribed to the perceived low remuneration, insufficient supplies and equipment, being overworked due to staff shortages, unsafe working environment and poor conditions of service. Recommendations were made to tackle these issues. It was however not possible to determine the actual extent of nurses resigning from the public hospitals. / Health Studies / M.A. (Health Studies)

In this dissertation the findings of a survey on 100 inner-city independent school educators, concerning the factors that affect the level of job satisfaction are presented. It was found that educators derive most of their job satisfaction from interpersonal relationships. Dissatisfaction was mainly the result of low salaries, low status in the community, poor facilities and lack of security. Most of the educators were looking for alternative employment and regarded employment in public schools as a much better option. Recommendations were made to principals on how to improve the factors that affect the level of job satisfaction for educators. / Educational Studies / MED (EDUC MANAGEMENT)

Note from the Library: The fulltext electronic version of this thesis has been removed due to restricted content. Please contact the Unisa Library for more details. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)

The aim of the study was to conceptualise psychological empowerment as perceived in a South African context in terms of the dimensions and contributing factors. The study was conducted by means of quantitative and qualitative methods. The sample included employees from different geographic areas, genders, races, level of education and positions in organisations in different sectors. Relationships between demographic variables and psychological empowerment were determined. To determine to what extent South Africans are psychologically empowered, according to Spreitzer’s (1995) model, means and standard deviations were calculated for the four dimensions (meaning, competence, self-determination and impact) and overall psychological empowerment (PE) and a percentile table was utilised to establish a norm and compare it with a norm established in previous research. Management practices were found to be significantly related to PE. However, when regression analysis was done, only the practices, motivation, delegation and job and role clarity significantly predicted PE. Perceptions of empowerment were investigated and it appeared that economic empowerment is emphasised in the media, while the majority of interview respondents seemed to have a balanced or positive view of empowerment as enabling. The psychological experiences of employees were explored and dimensions of psychological empowerment that are similar to what was found by previous research emerged. Some characteristics were found to be unique given the present context. Dimensions and characteristics that emerged from the study were resilience, sense of competence, sense of achievement, sense of control, sense of meaning, making a difference and empowerment of others. The theoretical frameworks proposed by Menon (2001) and Zimmerman (1995) were investigated, which confirmed the importance of a goal orientation and pro-active behaviour in psychological empowerment. These theories were evaluated and compared to cognitive theories as suitable frameworks for the study of psychological empowerment. Contributing factors that emerged from the qualitative study most prominently were opportunity and recognition. Locus of control emerged as a possible intrapersonal factor and it was explored further as a contributing factor. Together with the significant factors from the quantitative survey, these factors were employed to recommend a strategy for the development of psychological empowerment with the dimensions of empowerment as outcomes. / Psychology / D. Litt. et Phil. (Psychology)

The exploration of the study was derived from the researcher’s experience and involvement in the Gauteng Department of Finance (GDF) which experienced gargantuan fatalities of recruited employees since 2009. The moratorium on recruitment process disadvantaged the department`s conditions as some employees were marooned for months. The researcher wondered how profound the staff turnover might have had the influence on the quality of services being delivered to the service customers. In most cases conducting recruitment process is expensive. It requires adequate time to ensure that resources are satisfactorily positioned, while retaining the existing workforce is tricky noting the cultural challenges and trepidation.

This research aimed to qualititavely identify any new dimensions of job satsfaction , gender differences among black middle level managers as well as the impact of afrocentric values. Content and process theories provided the theoretical framework in the identification of determinants of job satsfaction. Semi-structured interviews were administered to eight employees in the educational and finacial sector. Interpretative phenomenological analysis was used to analyse the data. The results indicated that no 'new' dimensions of job satisfaction were identified in the selected sample. Behaviour, perceptions and actions, however, manifested against the background of the South African political and socio-economic history, as well as highlighting the process of acculturation. Findings referred to the importance of social needs against the background of ubuntu. The role of the supervisor and the necessity of open communication in the workplace were emphasised. Language issues were highlighted as significant in the perception of exclusion in the workplace. The need for recognition of qualifications and skills against the background of affirmitive action policies was clear. Participants suggested the significance of personal development as manifested in their need for self-actualisation and self-efficacy. Gender differences were prevalent in all determinants of job satisfaction bar recognition of qualifications in the work environment. / Psychology / D.Litt. (Psy)