The main objective of the diploma thesis called "Analysis and design of BI Reporting and Dashboards Survey" is to analyze the main principles of Business Intelligence and Corporate Performance Management approach with a focus on performance reporting and dashboards, and to design a survey form for BI Reporting and Dashboards Survey which will focus on the current state of the reporting and dashboards in European enterprises. The final design of the market survey form is based on the identified key areas of the topic and is created by using the basic principles of statistics which help to compose successful market surveys. It represents the main input for the conduct of the quantitative market survey planned to be realized in the summer of 2014. The first part of the diploma thesis represents the theoretical baseline for the analysis of the key areas of the survey's content. This part includes introduction to the BI and CPM principles (chapter 2) followed by the identification and definition of key elements of successful BI reporting and dashboards (chapter 3). The last chapter of this part (chapter 4) summarizes the key principles of statistics leading to beneficial composition of market surveys. The second, practical part of the diploma thesis (chapter 5), presents the overall design of the BI Reporting and Dashboards Survey. This design includes scope, objectives of the survey, profile of respondents, and specification of the question form with predefined range of possible answers to each individual question. The final design of the question form is also available in Appendix 1 in MS Excel file. This diploma thesis emphasizes the importance of the effective performance reporting and the beneficial use of dashboards in organizations and outlines the key areas of those topics which business representatives should focus on. Another benefit of this thesis is the prepared question form itself which might bring interesting and valuable findings about the current state of BI reporting and dashboards implemented and used among the European countries.

This Master Thesis deals with the use of modern information technologies in business man-agement, business data processing and measurement of business performance, in order to achieve better management decisions. This thesis aims to: introduce a business intelligence principle and business performance management within a certain designated area, their us-age in management systems and, last but not least, their usage in creation of modern presentation tools, dashboards. The theoretical part of this thesis is divided into three chapters. The first deals with busi-ness intelligence, which not only explains this concept and the basic principles of this tech-nology, but also the importance of quality in processing data. The next chapter describes business performance management. The subchapters provide information about the types of control systems and their performance, balanced scorecard method, and types of indicators to measure performance. The chapter dealing with management applications for decision support describes how the above-mentioned technologies and processes can be used for managerial praxes. The practical part is divided into two chapters. The first chapter provides a suggestion of indicators for measuring the selling performance of retail companies. The second part deals with a selection of indicators for a prototype of a dashboard, which is incorporated into a Competence Center of Retail Analytics.

This diploma thesis deals with a model of internal audit business processes at the bank. The diploma thesis is divided into three parts logically connected, which also fulfill the objectives of this thesis. The first part is theoretical, which means that is based on expressing theoretical assumptions about the studied subject. This is followed by a practical part in which the next objective is fulfilled by the proposed model of internal audit business processes using the methodology MMABP (Methodology for Modeling and Analysis of Business Processes). The thesis ends fulfilling the last objective by setting up appropriate key performance indicators (KPI).

This master’s thesis deals with comparison of the standard Business Intelligence platform specifically IBM Cognos BI and BI module integrated in the ERP system QI. In the first part it defines basic concepts of this topic and describes the life cycle of business information systems with emphasis on Business Intelligence. In the next part current situation on the market of these platforms and BI tools which create management information systems is described. Both types of BI solutions are compared with concentration on standard functionality usage. It also describes their ability to analyze through using data warehouse technology, integration with third-party products and business and economic aspects.

The master thesis deals with the issue of evaluation of efficiency and data collection of lines in production, using the APROL program from B\&R automation. The aim of this work is to create a program completed requirement, which is going to be compared with already implemented projects of the company and will serve to create a company standard. The first part is devoted to the description of the theory of this issue and used software. The second part describes the solution of the line simulator and the whole concept of collection and evaluation.

The diploma thesis deals with risk management in a newly starting project in a company, with a special attention to risks before and after beginning of the project. Based on the analysis of the company, the proposal for risk driving is introduced

The purpose of this exploratory research was to explore the effect of Key Performance Indicators (KPIs) on State Owned Enterprises’ performance in South Africa. The aim of the study was to establish the impact that KPIs have on state owned enterprises, how they are currently measured and the causes of success or failure of Key Performance Indicators (KPIs) on State Owned Companies.Fifteen respondents participated in this qualitative study. The survey method used was a questionnaire with closed and open-ended questions. The respondents were all Senior Executives including Chief Executive Officers, General Managers, Board Members and Senior Management employed by State Owned Enterprises reporting to the Department of Public Enterprises, Department of Transport and Department of Water Affairs. The research instrument that was used was a questionnaire with closed and open-ended questions. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

The software plays an important role in the current era of automotive development and the robust functionality of a software can only be achieved by following proper development process. The requirement engineering and the management of requirements are one of the key point in the software development. The requirements help the software developer to validate and verify the designed software. The Knorr-Bremse is one of the leading company in the automotive and locomotive industry which expertise in the area of braking system. The software department has been searching for a new approach in the area of requirement tracing and to evaluate the progress and performance of the complete system. They planned to design a new tool which should be able to trace the requirement and signals which means it should detect the new variation in the project automatically and update the software modules and test cases. Another mandatory functionality of tool is the measurement of progress and performance of complete system/project. The evaluation includes the quality of work of the software developer as well as the recording of milestones which has been achieved. A project has been planned for this master thesis is to develop a tool using various programming languages such as C-sharp, ASCET, ESRA Launcher, Graph-viz and XML. The purpose of this tool is to solve the above stated scientific challenge. The first phase is to design a tool which extracts the specific project data such as requirements and signals from 620 Requirement Specification files and then this data would search for the multi-level trace points in software and test modules based data. Upon successful search, the tool generates graphical representation of trace points for selected level of architecture. The second phase is to enhance the tool for measure the progress and performance of project selected by user. This task has been performed by developing an KPI. The GUI has been developed which represents the previous and current progress of project using famous graphical methods such as histogram, stag bar, bubble chart etc.

Purpose: The purpose of this study is to create a brief, but comprehensive process for developing KPIs independent of context. Bridging the current gap in the literature for a process that can be applied in any industry or situation and include instructions for each of the steps in the process. To fulfill the purpose, the following research question is answered: Independent of industry and application, how could a process for organizations that are interested in developing new KPIs be structured? Method: This is an abductive qualitative study that combine extant literature with empirical data from both in-depth analysis of a single case company as well as interviews with companies from different industries. The literature was analyzed through a content analysis. Thematical analysis was utilized for analyzing the interviews. A tentative process for new KPI development synthesized from the theory and empirical findings was applied in the case company to identify a process that is applicable in a practical setting. Findings: The findings consist of a process for developing new KPIs with (1) six activities that companies should undertake, (2) six critical success factors, one for each activity, they need to consider, and (3) actions and tools to utilize in each activity. Implications: This study contributes to the literature by combining the currently wide array of research into a brief but comprehensible and applicable process that can be used independent of context. For practitioners, this study contributes by creating an understanding of how to efficiently develop new KPIs that enables the whole organization to achieve the strategy and goals. Limitations and future research: There are two main limitations in this study; the process is only applied at one company and the timeframe inhibited the ability to study the effects of the developed KPIs. Hence, future research should investigate if the process is valid in other contexts as well as study the effects of the KPIs being developed through the process. / Syfte: Syftet med denna studie är att skapa en koncis och kontextoberoende process for utveckling av nya KPIer. Detta överbryggar det nuvarande gapet i litteraturen för en process som innehåller detaljerade instruktioner och kan appliceras i vilken industri och situation helst. Följande forskningsfråga besvaras för att uppfylla syftet: Oberoende av industri och användning, hur kan en process för organisationer som vill utveckla nya KPIer vara strukturerad? Metod: Detta är en abduktiv, kvalitativ studie som kombinerar nuvarande litteratur med empirisk data från både en djupgående analys av ett företag samt flertalet intervjuer med företag från olika industrier. Litteraturen analyserades med en innehållsanalys. En tematisk analys nyttjades för att analysera intervjuerna. En tentativ process för utveckling av nya KPIer syntetiserad från teoretiska och empiriska resultat applicerades i ett företag för att identifiera en process som var applicerbar i praktiken. Resultat: Resultatet består av en process för utveckling av nya KPIer med (1) sex aktiviteter företag bör utföra, (2) sex kritiska framgångsfaktorer, en för varje aktivitet, de behöver ta hänsyn till och (3) steg och verktyg att nyttja i varje aktivitet.  Bidrag: Denna studie bidrar till litteraturen genom att kombinera det nuvarande breda spektrumet av studier till en omfattande men koncis och applicerbar process som kan användas oberoende av kontext. Studiens praktiska bidrag är att processen skapar en förståelse för hur företag effektict kan utveckla nya KPIer som möjliggör att företagets strategi och mål uppnås.  Begränsningar och framtida forskning: Studien har två huvudsakliga begränsningar: processen är enbart applicerad i ett företag och tidsramen förhindrade undersökning av de utvecklade KPIernas effekt. Därför vore det värdefullt om framtida forskning studerade processens användning i fler industrier och situationer samt vilken effekt KPIer utvecklade med processen har.

En la actualidad, la ciencia y la tecnología avanzan vertiginosamente y por ello, las empresas en su afán de ser más competitivas debido a las exigencias del mercado buscan implementar nuevas metodologías o técnicas que les permita optimizar sus procesos y así incrementar su productividad y rentabilidad. Es por ello, que esta investigación, ha tenido ese fin y se ha empleado el Cuadro de Mando Operativo para incrementar la productividad de la Empresa Especializada Minera SERMIN. Esta investigación está estructurada en 4 capítulos, los cuales se detallan a continuación. En el capítulo 1, se hace referencia al Cuadro de Mando Operativo, definición e importancia, el cual es la base para generar impacto en el incremento de la productividad, rentabilidad de la organización y la creación de un Cuadro de Mando Integral. Asimismo, la conceptualización de KPIs y los beneficios de emplearlos, así como la Gestión de Cambio Organizacional. En el Capítulo 2, se realizó una descripción de la empresa SERVICIOS MINEROS, se plasmó la misión y visión de la organización, justificación de la aplicación del Cuadro de Mando Operativo, así como los objetivos generales y específicos. En el capítulo 3, se describen las actividades realizadas para la creación y aplicación del Cuadro de Mando Operativo y para ello, se creó la Matriz de Responsabilidades para las áreas involucradas en el proceso (Producción, Logística, Administración, Seguridad y Mantenimiento) y dentro del cual se propuso reportar diariamente la data de acuerdo a los KPIs establecidos que permitían medir el Margen Operativo de la producción en tiempo real. En el capítulo 4, se muestran los resultados obtenidos después de la aplicación del Cuadro de Mando Operativo, el cumplimiento de los objetivos propuestos inicialmente, tales como identificar el margen operativo en el proceso de excavación antes y después de la implementación. Finalmente, se evidencian las conclusiones y recomendaciones, luego de haber realizado este proceso de mejora con el fin de contribuir al éxito de la organización, satisfacer al cliente, incrementar la productividad y, por ende, la rentabilidad. / At present, science and technology advance vertiginously and therefore, companies in their desire to be more competitive due to market demands seek to implement new methodologies or techniques that allow them to optimize their processes and thus increase their productivity and profitability. That is why, this research has had this purpose and has been used Operational Command Control to increase the productivity of the SERMIN Specialized Mining Company. Therefore, this research is structured in 4 chapters, which are detailed below. In Chapter 1, reference is made to Operational Command Control, definition and importance, which is the basis for generating an impact on the increase in productivity, profitability of the organization and the creation of a Balanced Scorecard. Also, the conceptualization of KPIs and the benefits of using them. In Chapter 2, a description of the company SERVICIOS MINEROS was made, the mission and vision of the organization, justification of the application of the Operational Command Control, as well as the general and specific objectives. In chapter 3, the activities carried out for the application of the Operational Command Control are described and for this, a Manual of functions was created for the areas involved in the process (Residence, Productivity, Logistics, Administration, Security and Maintenance) and within of which it was proposed to report the daily data according to the established KPIs that allowed to measure the Operating Margin of the production in real time. In chapter 4, the results obtained after the application of the Operating Command Control, the fulfillment of the initially proposed objectives, such as identifying the operating margin in the excavation process before and after the implementation, are shown. Finally, the conclusions and recommendations are evidenced, after having made this improvement process in order to contribute to the success of the organization, satisfy the client, increase productivity and, therefore, profitability. / Tesis