This work evaluates the security of household banking in the Kingdom of Saudi Arabia by investigating the fit between the Saudi banking system and the practices of its household customers. A framework is developed to evaluate both technical and human factors, to help build a secure and effective banking system. Three building blocks contribute to the framework: the household context of use of bank systems in Saudi Arabia, banking technologies and processes, and Saudi banking policies and infrastructure. A qualitative study of the household context of use employs grounded theory to identify the banking practices of household customers and the factors influencing them. Data were collected in two phases: from 47 household customers, using telephone interviews, focus groups and the diary/interview method, then from 23 Saudi bankers interviewed by telephone. Each method was adjusted to accommodate the unique settings of the research context, such as being a Saudi female researcher collecting data from participants of both genders, the sensitivity of the topic and the intimate nature of the household context. This research contributes as a practical guide by describing each method used in detail, serving to inform and guide future work in a similar context. The second block in the framework is the security analysis of the banking technologies and processes used by participating household customers: online banking, telephone banking and bank cards. The two analytical approaches are STRIDE, which aims to identify objectives and vulnerabilities in bank technologies regarding specific security threats, and DREAD, which is used to quantify the risk from such threats. The third block is the Saudi banking policies and infrastructure that guide the use of the technologies issued by the Saudi Arabian Monetary Agency (SAMA) the leading authority to the Saudi banking sector, involving a deep analysis of the official policies and regulations related to the household context of use of bank technologies. The framework is applied to evaluate the security of household banking in two case studies: the use of new technologies such as mobile banking and the use of fingerprints as a new security mechanism in the authentication process of bank cards.

The construction industry in the Kingdom of Saudi Arabia (KSA) is faced with challenges of incessant delays, cost overruns and poor quality. The premise of the research reported here is that effective adoption and implementation of Building Information modelling (BIM) can contribute to the achievement of the necessary improvement. Against this backdrop, the aim of the research was to produce a strategic framework to underpin such adoption and implementation. It entailed investigation of the awareness of BIM, the extent of its use in KSA and the barriers to its more effective adoption and implementation. A mixed research approach was adopted, using a questionnaire survey and semi-structured interviews for collecting data. The questionnaire survey was used to obtain information on the awareness, barriers, drivers and status of BIM usage in the KSA construction industry, while the semi-structured interviews were designed to elicit the opinions of professionals and elucidate their own experiences in relation to the variables in this study. The data obtained were analysed using descriptive statistics, inferential statistics and thematic content analysis. The study found that the awareness of BIM in the Saudi construction industry is low and faced with inherent barriers that impede its successful application. These barriers were found to be a lack of knowledge of BIM, initial and running costs of implementation, a lack of training of personnel, and a fear of changing from the traditional methods of construction. The study identified strategies that could be used to address these challenges. These include enlightenment on the benefits of BIM application; creating awareness of BIM through workshops, seminars and conferences; training of workers; and the introduction of government intervention to enforce the application of BIM. In addition, this study identified the relevant factors that would enable the application of BIM in the Saudi construction industry to be meeting client's expectations and the requirement to use BIM technology, and using BIM because of the benefits it offers such as cost savings, efficiency, quality and increase in productivity. Regardless of these BIM drivers, however, the most important aim is to bring the stakeholders to commit themselves and invest in the necessary technology, tools and resources in order to improve construction processes. A strategic framework was developed to serve as a roadmap for BIM implementation. The framework also encompassed the key parties in the process and the specific roles to be played by them. The study concludes that the implementation of BIM could improve project performance in Saudi Arabia in terms of time, cost and quality.

Since the early 1960s the government of the Kingdom of Saudi Arabia (KSA) has had several urban development strategies that have been designed to spearhead development through the deployment of internationally recognised architects and urban planners. The adoption of this strategy has opened debate on the paradigm shift away from restrictive planning regulations at both national and regional levels. The process has enabled foreign policies and ideas based on internationalisation to drive the new urban centre developments in Saudi cities including Riyadh and Dammam. In 2008, this key shift saw the traditional restrictive urban development strategies, which prescribed – among other things – the number of storeys a building could have, being replaced by a strategy permitting an unlimited number of storeys. This dissertation examines the role played by international firms of architects and developers in shaping how architecture is practised in the Kingdom. The process has led to the adoption of modern architectural styles and has advanced a modernised planning approach, whereby traditional architectural structures and the use of local materials have gradually been replaced by modern styles, high-tech buildings and the use of new foreign materials, causing the loss of historic buildings throughout the country. This is seen by many to constitute an injury to national culture and could lead to cultural conflicts that may be exacerbated by the possible importation of planning principles and regulations. A chronological review of internationalisation and how international architectural practices have been mobilised to work in the KSA reveals the impact of this process on the Kingdom’s urban development. While this may be desired by the authorities, it has been argued that the process does not seem to provide any clear strategy for the implementation of the desired sustainable urban centre development in the KSA. Hence, in the absence of clear directives, international architectural firms operate their own set of sustainability criteria to deliver the desired urban centres in the Kingdom. There has been little or no research into the mobilisation of international firms and foreign policies, nor into the impact of internationalisation on the development of planning codes, the modernisation of urban centres and the sustainability approach espoused by the KSA’s planning development strategy. This study investigates the impact of the participation of international firms in Saudi Arabia’s urban development. Government planning regulations and master plans are reviewed and a case study is conducted to identify the factors behind the engagement of international firms in the delivery of two capital projects: the King Abdullah Financial District in Riyadh and the Central Business District in Dammam. The study also explores the concept of sustainability and the engagement of foreign firms from the perspectives of various stakeholders through face-to-face interviews and a structured questionnaire. It establishes how the role of internationalisation as a driver of policy mobility has impacted on the new sustainable urban centres and in addition, how internationalisation has been operationalised through the notion of sustainability. Although planning codes and regulations may have been developed with good intent by the international firms concerned, their implementation has not yielded the desired result of delivering sustainable urban centres in the KSA. Thus, there is a conflict between a rapid urban development which seeks to integrate historical and traditional contexts on one hand, and the continual import and impact of globalised morphologies on the other. This leads to clear demarcations in urban evolution, making this conflict one of the key characteristics of emerging urban centres in the KSA.

The purpose of the study was to develop a substantive theory that would provide insight into the role of the Internet in expatriate adjustment in the Kingdom of Saudi Arabia (KSA). Expatriate adjustment research has identified a number of challenges that expatriates experience when adjusting to the host country. These include spousal influence, cultural training/ understanding, fluency in the host language and the personality or emotional readiness of the expatriate. These challenges are amplified when considered in the context of the KSA, which has a large cultural distance when compared to the average Western culture and therefore, provides a setting for an interesting study. There are a limited number of studies available that consider the role of the Internet during the expatriate episode in general, but none that examine the role of the Internet on expatriate adjustment specifically. Furthermore, to the best of the researcher’s knowledge, there is no research that provides a grounded theoretical understanding of the Internet in expatriate adjustment. The research project used a Grounded Theory based approach to develop a substantive theory on the role that the Internet plays in expatriate adjustment in the KSA. The conceptual account emerged from interviewing expatriates living in Western compounds in Riyadh, the capital of the KSA. The core concern that emerged from this study is one that describes the mediating effect of the Internet. This study hypothesised that the Internet had a regulating effect on expatriates’ degree of isolation and degree of information flow which would affect both their process of adjustment and their state of adjustment. Both the expatriates’ process and state of adjustment is expressed in terms of their well-being. The theory building study presents a theoretical model, grounded in rich empirical data. The theoretical model consists of two substantive categories: degree of isolation and degree of information flow. The former explains what contributes to the feeling of isolation experienced by expatriates. It was shown that the degree of isolation is a multifaceted concept influenced by expatriates’ living space, status, social support, mobility in the KSA and state of mind. The latter substantive category, the degree of information flow, explains the extent to which information can be exchanged between expatriates and other entities, be it family, friends or the outside world in general, including communication with other expatriates in the KSA. These two substantive categories were explained through the core category which was conceptualised by using the following metaphor: “the Internet a lifeline to the real world”. Considering the lifeline properties of the Internet, the theoretical model explained how it positively effects expatriate adjustment in the KSA. It was shown that the Internet, as a mediator, had an effect when considering adjustment as a process, as a state, and as an expression of expatriate well-being. This research was guided by two key research objectives: (a) to add theoretical content to the understanding of the role that the Internet plays in expatriate adjustment, and (b) to contribute to the IS body of knowledge by producing a theory that could be applied in practice. To the researcher’s best knowledge, this study is the first in IS literature to describe the significant role and the contextual issues that surround expatriate use of the Internet in the KSA. In doing so, the study developed an understanding, grounded in rich empirical data from the substantive field of expatriates. This new understanding contributes to both IS research and practice, and provides guidance for future research. / Thesis (PhD)--University of Pretoria, 2015. / tm2015 / Informatics / PhD / Unrestricted

In the last decade, the rapid development in the Kingdom of Saudi Arabia (KSA) has forced its government to implement modern management styles such as Total Quality Management (TQM) to ensure continuous improvement in the provision of healthcare. There is a considerable body of literature that shows the benefits of implementing TQM in hospitals, but there are few empirical studies that show TQM implementation efforts in the healthcare sector. Furthermore, the healthcare literature did not explore the implementation of TQM in a context of gender segregated environment such as the case in KSA. This research project is an exploratory investigation assessing the impact of TQM in a gender segregated healthcare environment such as KSA. The research design used triangulation methods to investigate the problem at hand. A combination of quantitative and qualitative methodologies were used through field-work and external comparisons. The approach was based on the following: (1) Assessing the level of perception and understanding of TQM principles in several KSA hospitals, taking into account the differences and similarities between the different gender population, (2) Examining the approach to TQM implementation and its degree of effectiveness in four Saudi hospitals to highlight critical factors for effective implementations using the Baldrige assessment method; (3) Benchmarking the Saudi hospital experiences to UK and USA hospitals to highlight key facilitating and inhibiting factors; (4) Using key findings from the previous steps to identify the critical factors and propose a model for TQM implementations in a segregated healthcare environment such as the case in the KSA. The survey research findings show a weak appreciation, awareness and understanding of TQM in managing healthcare organisations by the respondents in the KSA. It clearly shows that many employees in the organisations do riot understand TQM. The degree of emphasis for each quality activity varied and thus more research needs to be done to investigate the importance of each quality activity to a TQM implementation process, as there are varying degrees of emphasis across the board. The KSA case studies show that in implementing organisations, TQM intentions and TQM policy frameworks are generally acceptable. However, the implementation process is generally weak and lacks coordination in the majority of these organisations. It is clear that the majority of the KSA cases have not succeeded in total commitment towards a total quality culture. When compared to the UK and USA hospitals, the majority of the KSA cases show deficiencies in most of the critical activities that form the foundation of a successful quality process. Furthermore, the study indicates three critical factors in KSA hospitals that either did not exist or were not given full attention. The importance of these factors were further validated in the literature. The factors were continuous top management commitment, continuous education and training, and culture awareness. These factors were then used to develop a model for TQM implementation for a segregated healthcare environment. / King Saud University

This thesis examines the political impact of Salafi-Wahhabism in contemporary Bosnia-Herzegovina (BiH) since the El Mujahed Brigade of mujahedeen introduced this puritanical Saudi form of Islam during the 1992-1995 War that broke apart the Socialist Federal Republic of Yugoslavia (SFROY). This study employs tenets of the English School of International Relations and utilizes a historical analytic approach to identify durable features of Bosnian Muslim religious economic activity, Bosnian education, and Bosnian political processes to answer the research question: what kind of influence has Salafi-Wahhabism had on BiH society and government since the end of the 1992-1995 Balkan War? Emergent evidence captured by these variables suggests a momentum of Salafi-Wahhabism influence is developing that may undercut the sovereignty of BiH and possibly impede its European Union membership bid. As a result of this rising Wahhabi influence in several facets of Bosnian society, the aggregate level of Islamism in the country is also likely increasing. / Master of Arts

In the last decade, the rapid development in the Kingdom of Saudi Arabia (KSA) has forced its government to implement modern management styles such as Total Quality Management (TQM) to ensure continuous improvement in the provision of healthcare. There is a considerable body of literature that shows the benefits of implementing TQM in hospitals, but there are few empirical studies that show TQM implementation efforts in the healthcare sector. Furthermore, the healthcare literature did not explore the implementation of TQM in a context of gender segregated environment such as the case in KSA. This research project is an exploratory investigation assessing the impact of TQM in a gender segregated healthcare environment such as KSA. The research design used triangulation methods to investigate the problem at hand. A combination of quantitative and qualitative methodologies were used through field-work and external comparisons. The approach was based on the following: (1) Assessing the level of perception and understanding of TQM principles in several KSA hospitals, taking into account the differences and similarities between the different gender population, (2) Examining the approach to TQM implementation and its degree of effectiveness in four Saudi hospitals to highlight critical factors for effective implementations using the Baldrige assessment method; (3) Benchmarking the Saudi hospital experiences to UK and USA hospitals to highlight key facilitating and inhibiting factors; (4) Using key findings from the previous steps to identify the critical factors and propose a model for TQM implementations in a segregated healthcare environment such as the case in the KSA. The survey research findings show a weak appreciation, awareness and understanding of TQM in managing healthcare organisations by the respondents in the KSA. It clearly shows that many employees in the organisations do riot understand TQM. The degree of emphasis for each quality activity varied and thus more research needs to be done to investigate the importance of each quality activity to a TQM implementation process, as there are varying degrees of emphasis across the board. The KSA case studies show that in implementing organisations, TQM intentions and TQM policy frameworks are generally acceptable. However, the implementation process is generally weak and lacks coordination in the majority of these organisations. It is clear that the majority of the KSA cases have not succeeded in total commitment towards a total quality culture. When compared to the UK and USA hospitals, the majority of the KSA cases show deficiencies in most of the critical activities that form the foundation of a successful quality process. Furthermore, the study indicates three critical factors in KSA hospitals that either did not exist or were not given full attention. The importance of these factors were further validated in the literature. The factors were continuous top management commitment, continuous education and training, and culture awareness. These factors were then used to develop a model for TQM implementation for a segregated healthcare environment.

The main concern of this thesis is the development of political and economic relations between the PRC and the KSA. The relations that officially developed after the establishment of diplomatic relations are the focus of analysis of the thesis. By examining the historical and statistical data, the thesis assesses the factors that have cultivated and maintained the Sino-Saudi political and economic relations, as well as the implications of these bilateral links. In analysing the relations, a theoretical conception of complex interdependence has been used. The thesis first provides background on China’s policy towards the superpowers and the Middle Eastern countries between 1949 and 1989, and looks at how China and Saudi Arabia related to each other over this period. The thesis then argues that over the first decade (1990-2000) of Sino-Saudi diplomatic relations, the two countries began to lay the basis for complex interdependence between them. It highlights a number of characteristics of complex interdependence which came to exist. The thesis then goes on to examine whether, in the second decade (2001-2010) of bilateral relations, an intensification of complex interdependence ensued. The complex interdependence approach links closely with constructivist theory in terms of how this thesis is conceived. The thesis argues that China and Saudi Arabia between 1949 and 1977 shared an understanding that their ideological positions made official links between them impossible. Over the course of the following twelve years, this understanding gradually changed. The change laid the basis for the development of diplomatic relations in 1990. In the years between 1990 and 2010, the policy responses of China and Saudi Arabia to major regional events exhibited a commonality of perception. This underpinned the development of the relationship. To identify clearly the growth of Sino-Saudi relations, the thesis is divided into three time periods: 1949-89; 1990-2000; and 2001-10. The time period 1949-89 has three distinct phases: 1949-65; 1966-77; and 1978-89. The 1949-65 and 1966-97 periods are characterised by the absence of state-to-state relations between the PRC and the KSA. However, unofficial contact between Muslims on mainland China and Saudi officials and leaders was established and largely maintained. State-to-state contact only existed between the KSA and ROC governments, which shared broadly anti-Communist sentiments. During the 1978-89 phase, hope for the establishment of diplomatic relations between the PRC and the KSA was high. Some intergovernmental contact was initiated, direct communications between the leaders of the two countries were enhanced, and a joint endeavour towards the development of diplomatic ties was pursued. The 1988 missile deal smoothly accelerated the process of developing these ties. In the 1990-2000 phase, four decades after the establishment of the PRC, Sino-Saudi diplomatic relations were established. The establishment of these diplomatic relations was daunting for the ROC, which wanted to preserve the diplomatic recognition that the KSA had granted it for the preceding 45 years. The strenuous efforts of the ROC to prevent a dramatic shift of diplomatic recognition to mainland China were in vain. The 1990-2000 phase was marked by significant growth in the newly established Riyadh-Beijing diplomatic relationship. Economic interests were at the heart of the agendas of the leaders and officials of the two countries. They began to enhance co-operation and to sign agreements related to various aspects of their bilateral relations. A Memorandum of Understanding (MoU) on Oil Co-operation was concluded in 1999. The value of Sino-Saudi total trade rose by 643 percent between 1990 and 2000 and the volume of Saudi oil exports to China increased by 6,721 percent between 1991 and 2000. After nearly ten years official diplomatic relations were established, President Jiang Zemin viewed the development of bilateral relations as impressive, while Crown Prince Abdullah seemed to suggest that there was now “an intimate relationship” between the two countries, saying that he considered the PRC to be the KSA’s closest friend. The period 2001-10 is also sub-divided into two phases: 2001-05 and 2006-10. This period exhibits the three characteristics of complex interdependence that Keohane and Nye (2000) put forward in their scholarly work: multiple channels, the minimal role of military force, and the absence of a hierarchy of issues. Security issues were largely excluded from Sino-Saudi bilateral relations, while economic interests dominated the agendas of the two countries. In the first phase (2001-05), high-level officials continued to play a leading role in bilateral economic relations. They consistently called for the participation of the private sector in expanding Riyadh-Beijing economic ties. The value of Sino-Saudi total trade continued to climb, reaching USD16.1bn in 2005, and the PRC’s oil imports from the KSA reached 22.2 million tonnes in the same year. Some joint investment projects that involved the participation of Chinese and Saudi companies in the hydrocarbons sector were successful. With regard to the construction industry, Chinese companies won four construction projects from the Saudi Arabian cement industry. The second phase (2006-10) was marked by substantial advancement in Sino-Saudi relations. Following the exchange visits of the state leaders in 2006, bilateral contacts expanded rapidly. The visits led to the formulation of more strategies, with the intention of cementing the relationship, increasing contact and concluding more agreements. The Chinese leaders called for “strategic co-operation”, “a friendly and co-operative strategic partnership”, and “strategic friendly relations”, specifically referring to economic co-operation. This second phase saw Sino-Saudi total trade increase to USD 33bn in 2009, and the volume of PRC oil imports from the KSA reached a peak of 41.8million barrels in the same year. With regard to the hydrocarbons joint ventures, in which investments were jointly made by Saudi ARAMCO and Sinopec, the projects in Quanzhou and Rub’ Al-Khali were good examples of the strong co-operation between PRC and KSA companies. The Quanzhou plant launched operation in 2009, and the gas-exploration project in Rub’Al-Khali engaged in drilling for another three years (its operation began in 2004). The achievement of SINOPEC SABIC Tianjin Petrochemical Co., Ltd, as part of the Tianjin petrochemical project, is another example of such co-operation. In non-hydrocarbons joint ventures, mutual investment increased exponentially, particularly in the mining sector.

This research discusses the issue of education reform in the Kingdom of Saudi Arabia (KSA) through an exploration of the perspectives of a range of participants involved in the preparation programme for science teachers which is run through an existing relationship between the University of Taibah and public schools in Medina city in the Kingdom of Saudi Arabia. The research examines the perspectives of participants in the university and the school (university supervisors, university coordinators, headteachers, collaborating teachers and science student teachers). It discusses teacher preparation issues in the multiple contexts reported in the literature. Teacher preparation in other contexts has revealed models which could be useful in the Saudi context. Activity Theory (AT) was used as the theoretical framework to achieve this study’s objective of exploring the academic systems of the university/school and the relationship between them in science teacher preparation, focussing on the contradictions that create conflicts for student teachers learning to teach the modern science curriculum. Activity Theory was a useful tool in organizing this research as it permitted the exploration of the relationships between systems, analysing the rich data collected on the relationship between university and school. Activity Theory acted as a link between the need for a more expansive unit of analysis in initial teacher education (ITE) studies and appropriate and effective research methods. This research is situated within the interpretative paradigm. It usescase study with mixed methods as an appropriate methodology, using multiple methods of data collection, namely semi-structured interviews as the main tool, questionnaires and documentary evidence. This research revealed the utilitarian nature of the relationship between the university and the school, which did not reach the level of a cooperative partnership, and which contained many contradictions that created conflicts for science teachers when learning the teaching skills required of modern science curricula.

Globalisation and stiff competition have changed the landscape of doing business. Decrease in customer loyalty and increase in customer expectations have challenged businesses to come up with unique methods of enhancing their quality of service. The same is true for airlines industry too. As a result, many airlines have transformed their marketing strategies, especially with regard to service quality, in order to compete efficiently in the global market. The marketing literature has introduced models of service quality, e.g.: SERVQUAL and AIRQUAL to help organisations measure and enhance customer experiences. SERVQUAL has been extensively researched and applied in many industries. Similarly, AIRQUAL, a model for the airline industry, has been developed but applied only in Cyprus. Moreover, the AIRQUAL scale lacks validity, as its development process is incomplete. This research, therefore, adapted 30-items of AIRQUAL and assessed and validated this revised scale. The validated scale was then applied to the airline industry of Saudi Arabia. Further, a comprehensive model is proposed, where the impact of the validated scale of service quality is tested with its impact on customer satisfaction, attitudinal loyalty, word of mouth, repurchase intentions and complaining behaviour. The assessment and validation process is divided into two main stages: first, qualitative; where four focus group interviews were undertaken that generated 46 items for the adapted scale. These items describe the perceptions of airline customers regarding service quality and were classified on the bases of the scheme proposed by Parasuraman et al. (1988). Second, a three-phase two sample, quantitative, research was performed to derive a validated 30-item scale comprising five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Further, the improved scale was tested in a new market (Saudi market) in order to assess the service quality of Saudi Airlines. A total of 500 self-administered questionnaires were distributed among airline customers. The returned questionnaires underwent thorough screening and cleaning. The reliability of the scale was tested through Cronbach’s Alpha, followed by exploratory factor analysis (EFA), which emerged with five dimensions. The content, convergent and discriminant validities were established. Further scale confirmation was conducted on a sample of US airline passengers. Finally, the proposed model with nine hypotheses was tested, which resulted in statistically significant results for all the proposed hypotheses.