The live music performance industry is growing tremendously in South Africa, with more and more international artists performing on our shores year after year. Competition is growing and various companies are beginning to identify this as a business opportunity to make money. However, managing live music performances is a complex task which involves managing various aspects (critical success factors) of the event in order to ensure that it is a success. Apart from this, visitors attend these performances hoping that their expectations will be exceeded and the performance is something which can be treasured and is worth remembering once everything is over. This is referred to as a memorable experience. In order to ensure a memorable visitor experience, it is essential for managers to be aware of what the visitors regard as important critical success factors. These are aspects that management can control and improve. Thus, the critical success factors should be implemented effectively in order to ensure that the event is memorable for visitors attending the live music performance. While various critical success factors are familiar to event organisers, they differ from event to event. Thus, the critical success factors of one event cannot be implemented at another with the same expectation of success. This is due to the heterogeneous groups of people who attend these events and who cannot be regarded as being the same, as each individual will have different expectations of the same event. Therefore, it is also important for the managers of live music performances to determine how the visitors to the different genre events regard the various critical success factors that are vital for a memorable experience. This is significant, as various music genres attract different attendees who each have their own expectations of a music genre and which may differ from those of visitors to other music genres. For example, the expectations for a memorable experience of individuals attending a classical live music performance will differ from individuals attending a rock or pop live music performance. In addition, it is also important for management to compare those critical success factors identified by the visitors to their own ideas of what is important for a successful event in order to identify any shortcomings. Thus, it was expedient to seek answers to the questions of what visitors to live music performances regard as important critical success factors as well as what the managers consider to be important for a memorable experience. Therefore, the purpose of this study was to determine the critical success factors for managing a memorable visitor experience at live music performances from both the demand and supply sides. The said factors were subsequently compared in order to establish whether any shortcomings exist. This thesis comprises three articles. Firstly, the research was conducted from a demand (visitors) side. Thus, the aim of Chapter 3 was to determine what attendees at live music performances regard as being critical success factors for different music genres so as to enhance memorable visitor experiences. Surveys were conducted at various genres of live music performances which included classical music (Il Divo), R&B (Usher), rock (Sting), blues (Michael Buble), pop (Roxette) and Afrikaans music (Steve Hofmeyr). A total of 4 110 questionnaires were administered and a general profile of the visitors in terms of the different genres was compiled. A factor analysis was subsequently performed in order to determine the critical success factors for all six genres. Thereafter, an Analysis of variance (ANOVA) was applied in order to compare the critical success factors of the various genres with one another. The results indicated significant statistical differences amongst the different music genres with regard to that which the visitors to the different live music performances regard as being important for a memorable visitor experience. Secondly, the research was conducted from a supply (managers) side and the objective of Chapter 4 was to determine what the managers consider to be important critical success factors in ensuring a memorable visitor experience at a live music performance. A qualitative research method, by means of interviews, was used to obtain the relevant information from the selected participants. All the data collected in the process were transcribed into text and presented in a narrative form. The six step method formulated by Cresswell (2009:185-189) for data analysis and interpretation was used to analyse the data. Four major themes emerged from the analysis where each theme was differentiated in terms of various categories and subcategories. This process contributed greatly towards gaining detailed information regarding the main purpose of organising a live music performance; identifying the aspects that managers consider to be important when organising a live music performance and those aspects that are important in pre-, during- and post-event planning phases as well as how managers define a memorable experience. Lastly, in Chapter 5 a comparison was performed between the demand and supply sides of live music performances in order to establish whether any differences exist amongst the aspects that management consider to be important compared to the critical success factors that the visitors regard as being important to achieve a memorable visitor experience. Both qualitative (supply side) and quantitative (demand side) research methods were implemented in this research. The results of the critical success factors drawn from the first and second articles were used to conduct this research. The results of both the demand and supply sides were subsequently compared with one another where significant differences had been identified. This was the first time that research was conducted from both the demand and supply sides within the live music performance environment. The results of this research contribute greatly to literature and to the music industry. In addition, this was also the first time that both a qualitative and a quantitative research method were applied in research conducted at live music performances and which were subsequently compared with one another. Determining the differences between the critical success factors identified contributes towards event specific education and information for current as well as future live music performance managers. Therefore, results of this research can be employed to educate and inform current and future managers in the live music performance industry regarding important aspects relating to the enhancement of the important critical success factors that contribute to a memorable experience when individuals attend a live music performance. / PhD (Tourism Management), North-West University, Potchefstroom Campus, 2014

The live music performance industry is growing tremendously in South Africa, with more and more international artists performing on our shores year after year. Competition is growing and various companies are beginning to identify this as a business opportunity to make money. However, managing live music performances is a complex task which involves managing various aspects (critical success factors) of the event in order to ensure that it is a success. Apart from this, visitors attend these performances hoping that their expectations will be exceeded and the performance is something which can be treasured and is worth remembering once everything is over. This is referred to as a memorable experience. In order to ensure a memorable visitor experience, it is essential for managers to be aware of what the visitors regard as important critical success factors. These are aspects that management can control and improve. Thus, the critical success factors should be implemented effectively in order to ensure that the event is memorable for visitors attending the live music performance. While various critical success factors are familiar to event organisers, they differ from event to event. Thus, the critical success factors of one event cannot be implemented at another with the same expectation of success. This is due to the heterogeneous groups of people who attend these events and who cannot be regarded as being the same, as each individual will have different expectations of the same event. Therefore, it is also important for the managers of live music performances to determine how the visitors to the different genre events regard the various critical success factors that are vital for a memorable experience. This is significant, as various music genres attract different attendees who each have their own expectations of a music genre and which may differ from those of visitors to other music genres. For example, the expectations for a memorable experience of individuals attending a classical live music performance will differ from individuals attending a rock or pop live music performance. In addition, it is also important for management to compare those critical success factors identified by the visitors to their own ideas of what is important for a successful event in order to identify any shortcomings. Thus, it was expedient to seek answers to the questions of what visitors to live music performances regard as important critical success factors as well as what the managers consider to be important for a memorable experience. Therefore, the purpose of this study was to determine the critical success factors for managing a memorable visitor experience at live music performances from both the demand and supply sides. The said factors were subsequently compared in order to establish whether any shortcomings exist. This thesis comprises three articles. Firstly, the research was conducted from a demand (visitors) side. Thus, the aim of Chapter 3 was to determine what attendees at live music performances regard as being critical success factors for different music genres so as to enhance memorable visitor experiences. Surveys were conducted at various genres of live music performances which included classical music (Il Divo), R&B (Usher), rock (Sting), blues (Michael Buble), pop (Roxette) and Afrikaans music (Steve Hofmeyr). A total of 4 110 questionnaires were administered and a general profile of the visitors in terms of the different genres was compiled. A factor analysis was subsequently performed in order to determine the critical success factors for all six genres. Thereafter, an Analysis of variance (ANOVA) was applied in order to compare the critical success factors of the various genres with one another. The results indicated significant statistical differences amongst the different music genres with regard to that which the visitors to the different live music performances regard as being important for a memorable visitor experience. Secondly, the research was conducted from a supply (managers) side and the objective of Chapter 4 was to determine what the managers consider to be important critical success factors in ensuring a memorable visitor experience at a live music performance. A qualitative research method, by means of interviews, was used to obtain the relevant information from the selected participants. All the data collected in the process were transcribed into text and presented in a narrative form. The six step method formulated by Cresswell (2009:185-189) for data analysis and interpretation was used to analyse the data. Four major themes emerged from the analysis where each theme was differentiated in terms of various categories and subcategories. This process contributed greatly towards gaining detailed information regarding the main purpose of organising a live music performance; identifying the aspects that managers consider to be important when organising a live music performance and those aspects that are important in pre-, during- and post-event planning phases as well as how managers define a memorable experience. Lastly, in Chapter 5 a comparison was performed between the demand and supply sides of live music performances in order to establish whether any differences exist amongst the aspects that management consider to be important compared to the critical success factors that the visitors regard as being important to achieve a memorable visitor experience. Both qualitative (supply side) and quantitative (demand side) research methods were implemented in this research. The results of the critical success factors drawn from the first and second articles were used to conduct this research. The results of both the demand and supply sides were subsequently compared with one another where significant differences had been identified. This was the first time that research was conducted from both the demand and supply sides within the live music performance environment. The results of this research contribute greatly to literature and to the music industry. In addition, this was also the first time that both a qualitative and a quantitative research method were applied in research conducted at live music performances and which were subsequently compared with one another. Determining the differences between the critical success factors identified contributes towards event specific education and information for current as well as future live music performance managers. Therefore, results of this research can be employed to educate and inform current and future managers in the live music performance industry regarding important aspects relating to the enhancement of the important critical success factors that contribute to a memorable experience when individuals attend a live music performance. / PhD (Tourism Management), North-West University, Potchefstroom Campus, 2014

This study focuses on the skills and needs of forensic social workers, working with alleged child sexual abuse in the Western Cape. Forensic social work is based on specialised knowledge drawn from established principles and their application within proven methodology of training, familiarity with the law, evaluation and objective criteria associated with treatment outcomes. The scope of forensic social work thus includes a specialised skill where human service systems communicate the language in the context of legal systems. This means that the forensic process must withstand critical review and rebuttal from opposing parties in a legal system. It is evident that a forensic social worker needs to have specialised training and specific skills, focusing on forensic investigative interviews, all aspects of child sexual abuse and how the South African justice system operates. Without these skills, the legal process may not be successful and the prevention of child sexual abuse not as successful as it might otherwise be. The general aim of the study was to analyse the skills and needs of social workers assessing allegations of child sexual abuse in order to assist organisations working in the field of forensic social work by improving their support training practices in forensic social work. The researcher used a quantitative descriptive design also known as a survey design. This design usually makes use of a questionnaire as a data collection method and nineteen (19) respondents were selected according to a randomised method of sampling. The findings form part of a list of recommendations to participating welfare organisations. / Thesis (MSc (Physiology))--North-West University, Potchefstroom Campus, 2013.

This study focuses on the skills and needs of forensic social workers, working with alleged child sexual abuse in the Western Cape. Forensic social work is based on specialised knowledge drawn from established principles and their application within proven methodology of training, familiarity with the law, evaluation and objective criteria associated with treatment outcomes. The scope of forensic social work thus includes a specialised skill where human service systems communicate the language in the context of legal systems. This means that the forensic process must withstand critical review and rebuttal from opposing parties in a legal system. It is evident that a forensic social worker needs to have specialised training and specific skills, focusing on forensic investigative interviews, all aspects of child sexual abuse and how the South African justice system operates. Without these skills, the legal process may not be successful and the prevention of child sexual abuse not as successful as it might otherwise be. The general aim of the study was to analyse the skills and needs of social workers assessing allegations of child sexual abuse in order to assist organisations working in the field of forensic social work by improving their support training practices in forensic social work. The researcher used a quantitative descriptive design also known as a survey design. This design usually makes use of a questionnaire as a data collection method and nineteen (19) respondents were selected according to a randomised method of sampling. The findings form part of a list of recommendations to participating welfare organisations. / Thesis (MSc (Physiology))--North-West University, Potchefstroom Campus, 2013.

In South Africa, Science and Technology Education faces many problems. Insufficient numbers of Science and Technology teachers, inadequate in–service training, large classes, instruction with the aim of narrowly orienting students towards examination passes an insufficient integration of technology in the curriculum, and insufficient physical infrastructure dominates the list. The Department of Education envisages the use of ICT as a tool for learning and teaching. ICT has the potential to improve the quality of education and training. If adequate resources are available, and teachers have confidence in the usefulness of ICTs, then the integration of Information and Communication Technology (ICT) may improve the teaching and learning of Mathematics and Science. A review of the literature indicated that the deployment of ICT resources alone will not bring about desirable pedagogical practices in the classroom. There exists a need for interventions that will enhance ICT pedagogical practices in South Africa. The following main research questions were formulated: What are the ICT pedagogic practices used by grade 8 Mathematics and Science teachers in South African classrooms? How do the barriers that grade 8 Mathematics and Science teachers encounter, as well as the support they receive, influence their pedagogical practices? What is the Principal’s role in promoting the emerging pedagogic practices using ICT in South African classrooms? This research comprises a secondary data analysis of the SITES 2006 South African data base. The population and sample for this study was based on the South African grade 8 Mathematics and Natural science teachers. In SITES 2006, the samples comprised more than 504 schools. Due to the fact that ICT is only significantly implemented in two out of nine provinces in South Africa, 25 strata were created to secure fair representation of the population with 666 Mathematics teachers and 622 Natural Science teachers. Bromfenbrenner’s Ecological Systems Theory and Engeström’s Activity Theory was used to investigate Natural Science and Mathematics teachers’ progress in their ICT pedagogical practices through the time–frame 2004 to 2013, as stipulated in the South Africa’s White paper on e–Education policy. Statistical analysis using Statistical Package for Social Sciences was used to address the research and sub–questions. The study found that South African Mathematics and Natural Science teachers’ level of ICT use is small; when they do use ICT, it is enhanced 21st century pedagogic practices. This is in accordance with findings from the international literature study. / Thesis (Ph.D. (Education))--North-West University, Potchefstroom Campus, 2012.

In South Africa, Science and Technology Education faces many problems. Insufficient numbers of Science and Technology teachers, inadequate in–service training, large classes, instruction with the aim of narrowly orienting students towards examination passes an insufficient integration of technology in the curriculum, and insufficient physical infrastructure dominates the list. The Department of Education envisages the use of ICT as a tool for learning and teaching. ICT has the potential to improve the quality of education and training. If adequate resources are available, and teachers have confidence in the usefulness of ICTs, then the integration of Information and Communication Technology (ICT) may improve the teaching and learning of Mathematics and Science. A review of the literature indicated that the deployment of ICT resources alone will not bring about desirable pedagogical practices in the classroom. There exists a need for interventions that will enhance ICT pedagogical practices in South Africa. The following main research questions were formulated: What are the ICT pedagogic practices used by grade 8 Mathematics and Science teachers in South African classrooms? How do the barriers that grade 8 Mathematics and Science teachers encounter, as well as the support they receive, influence their pedagogical practices? What is the Principal’s role in promoting the emerging pedagogic practices using ICT in South African classrooms? This research comprises a secondary data analysis of the SITES 2006 South African data base. The population and sample for this study was based on the South African grade 8 Mathematics and Natural science teachers. In SITES 2006, the samples comprised more than 504 schools. Due to the fact that ICT is only significantly implemented in two out of nine provinces in South Africa, 25 strata were created to secure fair representation of the population with 666 Mathematics teachers and 622 Natural Science teachers. Bromfenbrenner’s Ecological Systems Theory and Engeström’s Activity Theory was used to investigate Natural Science and Mathematics teachers’ progress in their ICT pedagogical practices through the time–frame 2004 to 2013, as stipulated in the South Africa’s White paper on e–Education policy. Statistical analysis using Statistical Package for Social Sciences was used to address the research and sub–questions. The study found that South African Mathematics and Natural Science teachers’ level of ICT use is small; when they do use ICT, it is enhanced 21st century pedagogic practices. This is in accordance with findings from the international literature study. / Thesis (Ph.D. (Education))--North-West University, Potchefstroom Campus, 2012.

AFRIKAANS: In hierdie navorsing is die huwelik met voorskoolse kinders in Suid-Afrika aan die begin van die een-en-twintigste eeu ondersoek. Hierdie huweliksfase, met sy vele uitdagings en huwelikstake, word beskou as die fase met die laagste huweliksaanpassing en die hoogste voorkoms van egskeiding. Die sin en betekenis van hierdie uitdagings (spirituele intelligensie of SQ), sowel as die emosionele belewenis, verstaan en hantering hiervan (emosionele intelligensie of EQ), asook die rol wat dit in huweliksaanpassing speel, is ondersoek. Eerstens is ’n vraelys ontwikkel wat SQ-eienskappe kan meet (MMV-SQ-vraelys), naamlik: (i) die vind van sin en betekenis in ’n gegewe situasie, (ii) motiveringsbronne van gedrag, en (iii) die waardes wat uitgeleef word. Data van 198 respondente het gedui op betroubaarheid van subskale wat wissel van 0.47 tot 0.80. Bevredigende konstrukgeldigheid is verkry deur die verhouding tussen die subskale van die SQ-vraelys en waardeskaal te ondersoek (r het gevarieer van 0.15; p ≤ 0.05 tot 0.54; p ≤ 0.01). Sowel kwantitatiewe as kwalitatiewe navorsing is vervolgens gebruik. In die kwantitatiewe navorsing is die MMV-SQ-vraelys, die huweliks-aanpassingsvraelys van Spanier (Dyadic Adjustment Scale), asook die SSRI (Schutte Self-Report Inventory) op 84 deelnemers toegepas. Die deelnemers het 84 getroude persone, waaronder 34 egpare ingesluit. Die verband tussen huweliksaanpassing en EQ is ondersoek deur korrelasies te bereken tussen die subskale van die DAS en SSRI. Dit het geblyk dat ʼn optimistiese gemoedstemming ʼn verband toon met al die subskale van huweliksaanpassing. Die herkenning van die eie en die huweliksmaat se gevoelens, sosiale vaardighede, en die toepassing van emosies blyk verband te hou met hoër huwelikstevredenheid asook huwelikskonsensus. Sosiale vaardighede het ook ʼn verband getoon met affeksionele uitdrukking. EQ het egter nie ’n sterk verband met huwelikskohesie getoon nie. Die verband tussen die subskale van die DAS is vervolgens vergelyk met dié van die MMV-SQ-vraelys. Betekenisvolle korrelasies tussen enkele skale van huweliksaanpassing en SQ het voorgekom, veral wat die motiveringskaal betref: egpaarlede wie se gedrag deur die motiveringsbron bemeestering gemotiveer word, blyk ʼn hoër mate van huweliksaanpassing te hê, terwyl die negatiewe motiveringsbronne, waaronder selfgesentreerdheid, drange en vrees, ’n negatiewe verband met huweliksaanpassing toon. Min verbande is egter gevind tussen huweliksaanpassing, en sin en betekenis (wel tussen meditatiewe bewustheid en huwelikskonsensus, asook tussen empatiese aanvaarding en openheid, en affeksionele ekspressie). Geen verbande is ten opsigte van waardes gevind nie. Verskille tussen mans en vroue se EQ en SQ is ook ondersoek, maar geen groot verskille is verkry nie. Deur ’n meervoudige regressie is enkele verdere biografiese veranderlikes geïdentifiseer wat ʼn verband met huweliksaanpassing toon. In die kwalitatiewe navorsing is verskeie aspekte ondersoek en bespreek: die rolverdeling ten opsigte van kinderopvoeding en huistake, die balans tussen beroep en gesin, persoonlike tevredenheid (SQ) in die huwelik, asook die begrip en hantering van gevoelens (EQ). Die waarde van hierdie navorsing lê veral in die grondleggingswerk van die SQ-vraelys, asook bruikbare inligting ten opsigte van die huwelik met voorskoolse kinders in Suid-Afrika. Leiding aan egpare in die hantering van gevoelens (EQ), asook insig in hulle motiveringsbronne (SQ) behoort dus hulle huweliksaanpassing te verhoog. ENGLISH: In this research, the South-African marriage with preschool children was investigated. This phase of marriage, full of challenges and marital tasks, is regarded showing the lowest degree of marital adjustment and the highest incidence of divorce. The meaning, (spiritual intelligence or SQ), emotional experience, understanding and dealing with these challenges (emotional intelligence or EQ), as well as the relation to marital adjustment, were investigated. Firstly, a questionnaire was developed that could measure the characteristics of SQ, namely: (i) finding purpose and meaning in a given situation, (ii) motivations of behaviour, and (iii) values. Data from 198 respondents indicated the reliability of the subscales, which vary from 0.47 to 0.80. Satisfactory construct validity was obtained by researching the relation between the subscales of the SQ questionnaire and the value scale (r varied from 0.15; p ≤ 0.05 to 0.54; p ≤ 0.01). Next, both qualitative and quantitative research were utilised. In the quantitative research, the MMV SQ questionnaire, the marital adjustment questionnaire of Spanier (Dyadic Adjustment Scale), as well as the SSRI (Schutte Self-Report Inventory) were completed by the respondents. The respondents were 84 married individuals, including 34 couples. The relationship between marital adjustment and EQ was investigated by calculating correlations between the subscales of the DAS and SSRI. It transpired that an optimistic frame of mind showed a correlation with all the subscales of marital adjustment. It also appeared that the recognition of the own and the spouse’s feelings, social skills, and the application of emotions were related to increased marital satisfaction as well as marital consensus. Social skills also displayed a correlation with affectional expression. EQ, however, did not show a strong correlation with marital cohesion. Next, the relation between the subscales of the DAS was compared to that of the MMV-SQ questionnaire. Meaningful correlations between some scales of marital adjustment and SQ occurred, in particular with regard to the motivational scale: couples whose behaviour are motivated by mastering, appear to display a higher degree of marital adjustment, while the negative sources of motivation like self-centredness, craving and fears, display a negative correlation with marital adjustment. Few correlations were found between marital adjustment and purpose and meaning (between meditative awareness and marital consensus; between empathetic acceptance and openness, and affectional expression). No correlation was found with regard to values. Differences between the EQ and SQ of men and women were also investigated, but no major differences were observed. By means of multiple regressions it was indicated that some biographic variables did show a correlation with marital adjustment. Valuable information was obtained in the qualitative research regarding the couple’s roles in child-raising and domestic chores, the balance between career and family, personal satisfaction (SQ) in the marriage, as well as the understanding and handling of feelings (EQ). The value of this research lies in the foundational work of the SQ questionnaire in particular, as well as useful information with regard to South African marriages with preschool children. Guiding couples in their dealing with feelings (EQ), as well as providing an insight into the sources of motivation (SQ), should therefore enhance their marital adjustment. / Thesis (PhD)--University of Pretoria, 2010. / Psychology / unrestricted