O presente trabalho tem como objetivo contribuir para o aprimoramento do referencial teórico do campo da comunicação mercadológica no que se refere à mensuração e avaliação dos resultados de comunicação, especialmente o ponto de vista das agências de comunicação mercadológica. O estudo se propôs a investigar as possíveis mudanças na relação de trabalho entre as empresas e as agências de comunicação, numa situação onde a mensuração e a avaliação dos resultados estejam cada vez mais presentes. O procedimento metodológico utilizado pode ser dividido em duas etapas. Na primeira parte foi realizada uma revisão da literatura, por meio de pesquisa bibliográfica, dos principais assuntos abordados no trabalho: comunicação mercadológica, agências de comunicação, mensuração e avaliação de resultados na comunicação mercadológica. Na segunda parte foi realizada uma pesquisa empírica, de natureza exploratória e caráter qualitativo, por meio de uma pesquisa de entrevistas individuais em profundidade com 11 diretores de planejamento de comunicação das maiores agências de comunicação full service do Brasil. O procedimento analítico foi baseado na análise de conteúdo. Os resultados demonstram que a maioria das agências de comunicação pesquisadas ainda realiza uma mensuração e avaliação dos resultados baseada em saídas de impacto de mídia, para grande parte das ferramentas de comunicação mercadológica, e que as pesquisas de tracking de marca, realizadas por grandes clientes, são muito utilizadas para avaliar as campanhas de comunicação. Numa situação em que a mensuração e avaliação dos resultados esteja implementada, a relação entre as agências e as empresas pode sofrer mudanças como: um tratamento mais técnico e objetivo, maior importância do planejamento de comunicação, campanhas ainda mais centradas na resolução do problema do cliente, acompanhamento constante dos efeitos da comunicação a partir do início da programação e mudança na forma de remuneração das agências de comunicação, ganhando apelo o success fee - incentivo baseado no desempenho da campanha de comunicação. / This paper aims to contribute to the improvement of the theoretical framework of the marketing communication field related to the measurement and evaluation of communication results, especially to the point of view of advertising agencies. The study intended to investigate possible changes in the working relationship between companies and communication agencies, in a situation where the measurement and evaluation of results are increasingly present. The approach used can be divided into two steps. The first part was carried out from a literature review, based on bibliographic research, the main issues presented were: marketing communication, advertising agency and the measurement and evaluation of results in marketing communications. In the second part, an empirical survey was conducted, of exploratory and qualitative nature, through a survey of individual in-depth interviews with 11 communication planning directors of the largest full service communication agencies in Brazil. The analytical procedure was based on content analysis. The results show that most of the advertising agencies surveyed still perform measurement and evaluation of results based on media impact of outputs, for most marketing communication tools, and that brand tracking, held by major customers, are widely used to assess communication campaigns. In a situation where the measurement and evaluation of results is implemented, the relationship between the agencies and companies may suffer changes such as: more technical and objective treatment, communication planning becoming more important, more focused campaigns in solving customer\'s problem, constant monitoring of communication effect from the beginning of the communication programming and change in the way of advertising agency compensation, gaining appeal the success fee - incentive based on the performance of the communication campaign.

Made available in DSpace on 2016-04-26T18:13:45Z (GMT). No. of bitstreams: 1 Miguel Valione Junior.pdf: 34559900 bytes, checksum: c170fa810eff189ede2adce5b91e18e4 (MD5) Previous issue date: 2013-12-19 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This dissertation aims at investigating the manifestations of imaginary in marketing communication processes. Specifically, it seeks to ascertain how the images of the eternal child and the wise old man (Puer and Senex) are presented in the media discourse. Relations were established between these images and communication processes associated with the creation and development of brands. For discussion of the images of Puer and Senex we reviewed the studies developed by Jung, von Franz and Hillman. The corpus consists of three advertising campaigns for companies of different fields, whose brands are recognized in the media discourse and the global imaginary: (1) Chanel; (2) Ray-Ban; and (3) Apple. The theoretical basis interweaves concepts from various areas of knowledge, particularly of media studies (Jenkins); communication, culture, image, imaginary (Durand, Maffesoli and Leão); creation processes in the media (Salles and Leão); advertising (Carrascoza and Covaleski); and analytical and archetypal psychology (Jung, von Franz and Hillman). To achieve the proposed objectives, the research is organized in three steps: (1) literature review; (2) implementation of three case studies (descriptive, interpretive and relational); and (3) analysis and interpretation of the corpus according to the creation method proposed by Leão. Analyzes have identified the presence of Puer and Senex as constituent elements of the marketing discourse and noted the importance of the imaginary media in the construction of brand identity / A presente dissertação de mestrado tem como objetivo principal investigar as manifestações do imaginário nos processos comunicacionais mercadológicos de empresas. Especificamente, busca-se verificar como as imagens da eterna criança e do velho sábio (Puer e Senex) são apresentadas nos discursos midiáticos. Foram estabelecidas relações entre essas imagens e os processos comunicacionais associados à criação e ao desenvolvimento de marcas. Para a discussão das imagens do Puer e Senex foi realizada uma revisão nos estudos desenvolvidos por Jung, von Franz e Hillman. O corpus engloba três campanhas publicitárias de empresas de diferentes campos de atuação, cujas marcas são reconhecidas nos discursos midiáticos e no imaginário global: (1) Chanel; (2) Ray-Ban; e (3) Apple. A base teórica entretece conceitos de várias áreas do conhecimento, especialmente dos estudos de mídia (Jenkins); comunicação, cultura, imagem, imaginário (Durand, Maffesoli e Leão); processos de criação nas mídias (Salles e Leão); publicidade (Carrascoza e Covaleski); e psicologia analítica e arquetípica (Jung, Von Franz e Hillman). Para atingir os objetivos propostos, a pesquisa está organizada em três etapas: (1) revisão bibliográfica; (2) realização de três estudos de caso (estudo descritivo, relacional e interpretativo); e (3) análise e interpretação do corpus segundo o método de criação proposto por Leão. As análises permitiram identificar a presença do Puer e Senex como elementos constituintes do discurso mercadológico e constatou-se a importância do imaginário midiático na construção da identidade da marca

This work aims to prepare the analysis puts current trends in the mobile market, and these results are then used to evaluate the current position of Vodafone Czech Republic and its marketing communications to mobile communications market in the Czech Republic. The analytical part of the work focuses on the local telecommunications market, regulatory environment, and marketing communications company described. Based on these findings are then also defined current trends in the mobile communications market and they then derive predictions of the future development of the entire market. Given the specific nature of this market, the individual's internal analysis based on information obtained directly from the surveyed companies, which for this work of great benefit as set out conclusions are backed by real market data. The work also draws on research methods conducted among customers of mobile operators, but their aim was to determine customer attitudes to new technologies or brand awareness operator or its marketing communications.

The aim of this master's thesis is to find out whether there is a conflict between marketing communications and sustainability or if these can benefit from each other and how to apply this synergy in business reality. Firstly, overall impact of marketing communications on sustainable development is analyzed, mainly in terms of communications' content, and a potential role of marketing communications in achieving sustainable development is outlined. In the second part, sustainability is regarded as an opportunity for marketing incl. communications and sustainable marketing is introduced as a suitable reaction to this opportunity. A short analysis of current situation in Czech Republic follows. A great deal of the thesis is devoted to specific recommendations for businesses practicing sustainable marketing, be it on the product, brand or company level. These recommendations are then demonstrated on selected print advertisements. Finally, the thesis presents three ways in which marketing communications can help sustainable development, according to the author: (1) informing consumers about sustainable product and company choices, (2) normalizing sustainable behavior and usage of innovative products and (3) educating consumers.

The diploma thesis deals with an area of rebranding and brand management in a chosen company. The theory section describes the characteristics of the brand concept and its related terms. The practical part focuses on analysis of the current situation of marketing communications and brand management within the company. Based on this analysis, the recommendations are proposed to help resolve the current issues in the analysed organisation.

This Master thesis was written in collaboration with the Kalmar-based consulting company Sederkvist Kommunikation. The purpose was to explore the market potential for Sederkvist Kommunikations new software Bellman Marketing. Based on these results a launch plan was created and advoice were given to Sederkvist Kommunikation as to how their new administrative tool could be introduced on the market. Data were collected through semi-structured telephone interviews. The population was Swedish so called Gazelle-companies (growth-companies listed yearly by the business newspaper Dagens Industri) and totally 27 units were examined. Analysis indicated that there was a relatively large market potential for Bellman Marketing among Swedish fast-growing companies. The market does however not perceive a need for the software at this point, thus this need has to be pointed out first by Sederkvist Kommunikation. By effective market segmentation and with messages suited for target customers, the launch of Bellman Marketing can be successful.

Tyrimo objektas – alyvuogių aliejaus informacijos srauto trikdžiai. Tyrimo tikslas - išanalizavus mokslinę literatūrą ir atlikus tiekėjų ir vartotojų apklausą įvertinti alyvuogių aliejaus informacijos srauto trikdžius ir pateikti pasiūlymus jų šalinimui. Uždaviniai: 1. Apibrėžti komunikacijos proceso teorinius aspektus. 2. Atlikti informacijos srauto trikdžių analizę. 3. Atlikti alyvuogių aliejaus pirkėjų ir tiekėjų apklausą. 4. Pateikti alyvuogių aliejaus „gamintojas – vartotojas“ grandinės trikdžių šalinimo ir tobulinimo pasiūlymus. Tyrimo metodai - mokslinės literatūros analizė ir sintezė, trys anketinės apklausos (Profesionalūs kulinarai, maisto prekių parduotuvių darbuotojai (tarpininkai) ir alyvuogių aliejaus pirkėjai), alyvuogių aliejaus pardavimų skaičiavimas ir analizė „AGNUM“ programa, grafinis vaizdavimas ir modeliavimas, duomenų grupavimas, analizė bei rezultatų apibendrinimas. Tyrimo rezultatai. Baigiamajame išnagrinėtas marketingo komunikacijos poveikis vartotojui teoriniu aspektu. Atlikta išsami informacijos srauto trikdžių analizė. Atlikta alyvuogių aliejaus pirkėjų ir tiekėjų apklausa, pateikti anketinių apklausų duomenys bei sudarytas rinkodaros komunikacijos alyvuogių aliejaus ,,gamintojas – vartotojas“ modelis. Pateiktas alyvuogių aliejaus „gamintojas – vartotojas“ grandinės trikdžių šalinimo būdai bei tobulinimo pasiūlymai. / Object of research - disturbances of information flow in olive oil production. Aim - to analyze scientific literature, to make survey of suppliers and consumers, to evaluate disturbancies of information flow in olive oil production, to submit proposals for improvement. Objectives: 1. to define the theoretical aspects of the communication process. 2. to perform analysis of information flow disturbances. 3. to survey buyers and suppliers of olive oil. 4. to identify problems in olive oil circuit „producer – consumer“ and to make proposals for improvement. Research methods - analysis and synthesis of literature, questionnaire, graphical representation and modeling, data aggregation, analysis. Research results. The first part deals with theoretical point of consumers attitude to marketing communication. The second part analizes types of olive oil, the qualitative requirements for the certification system in the European Union and in Lithuania. The third part analyzes the flow of information from producer to consumer. A questionnaire-based surveys is presented and marketing communication model „producer – consumer“ for olive oil is proposed.

When planning to implement a marketing tool such as Integrated Marketing Communication (IMC) into ones company, marketers need to know what IMC means or is perceived to be in their environment. The definition of IMC is shown in the background chapter of this study and more definitions are stated in the theoretical frame chapter as well. Months of research lead to the conduction of a study, that is to test the perception of IMC in the Swedish market by sampling and sending questionnaires to Swedish marketers. Five Hypotheses were formed to test if each factor has a positive or negative relation with IMC. A questionnaire was formulated that tested all of the five main success factors (customer focus, targeted communication, customer-brand relationship, synergy and communication channels) in relation to IMC and how the Swedish marketers perceived each one of the factor’s connection to IMC. The marketers were chosen due to the fact that they would know most about IMC since it’s within the field of marketing.  It was found that Swedish marketers support 2 out of the 5 hypotheses. This means that the results showed that Swedish marketers perceive that there is a positive relationship between both channels of communication and IMC, and customer brand relationship and IMC, while targeted communication, customer focus and synergy were denied to be as positively related to IMC. This study would be of great help to a Swedish company trying to implement IMC because it gives directions to the Swedish perception of it, thereby making it more clear to know exactly what they are implementing, which help them find out in what way they should implement IMC, in order to avoid failures that could be very expensive.

<p>This Master thesis was written in collaboration with the Kalmar-based consulting company Sederkvist Kommunikation. The purpose was to explore the market potential for Sederkvist Kommunikations new software Bellman Marketing. Based on these results a launch plan was created and advoice were given to Sederkvist Kommunikation as to how their new administrative tool could be introduced on the market. Data were collected through semi-structured telephone interviews. The population was Swedish so called Gazelle-companies (growth-companies listed yearly by the business newspaper Dagens Industri) and totally 27 units were examined. Analysis indicated that there was a relatively large market potential for Bellman Marketing among Swedish fast-growing companies. The market does however not perceive a need for the software at this point, thus this need has to be pointed out first by Sederkvist Kommunikation. By effective market segmentation and with messages suited for target customers, the launch of Bellman Marketing can be successful.</p>

Thesis (MPhil)--University of Stellenbosch, 2003. / ENGLISH ABSTRACT: The purpose of the study was to investigate the controlled transfer of meaning that could be facilitated by the application of knowledge of sense-making theory. An object of communication, an advertisement, was consciously constructed on the basis of sense-making principles. An application of knowledge of sense making was then employed to assess the reception of the advertisement by a selected sample of respondents. The decision to select advertising as the choice of medium for the study stemmed from the increasing levels of criticism directed at this form of communication as a result of its frequent failure to deliver intended benefits for its sponsors. The intended benefits relate to the transfer of meaning that would prompt recipients of advertising messages to take an action that would be of value to the advertiser. More specific criticisms have centred on the failure of a growing number of advertising messages to deliver meaningful benefits as a result of their lack of relevance for the intended recipients of these communications. A call for a shift in mind-set away from traditional linear models currently employed to facilitate the design of advertising messages has prompted a growing recognition of the need to employ a more empathetic approach that would facilitate a positive interaction between an advertiser and a target audience. The emergence of what has been termed experiential marketing communications has advocated a view that advertising communications can promote stronger allegiances between organisations and their customers by the inclusion of meaningful sensory associations for recipients. This view, together with the insights revealed by those working in the field of sense making, suggested that the incorporation of sense-making theory could well accommodate the paradigm shift that has been called for in the design of advertising communications. The views and insights outlined above prompted the development of an advertisement that sought to incorporate sense-making theory into its construction. The requirement to allow for the transfer of intended meaning in the advertisement was facilitated by incorporating frames and cues, the design of which sought to assist in the resolution of equivocality and enable respondents to bridge cognitive gaps. The investigation took the form of an exploratory case study. The advertisement, constructed on the basis of sense-making theory, represented the control element of the study. In-depth interviews were conducted amongst grade 12 learners selected on the basis of their matching the target audience for which the advertisement had been designed. The semi-structured nature of the interviews followed a format that allowed for a comparison to be made between the intended input of meaning and the decoding of responses relating to the advertisement. Results indicated that there was a transfer of intended meanings incorporated into the advertisement as indicated in the decoded responses of respondents. These positive findings tend to indicate that a conscious application of sense-making theory to the construction of advertising messages could enhance their effectiveness. / AFRIKAANSE OPSOMMING: Die doel van hierdie studie was om die beheerde oordrag van betekenis, gefassiliteer deur die bepassing van kennis van die “sense-making” teorie, te ondersoek. ‘n Voorwerp van kommunikasie, ‘n advertensie, is doelbewus geskep op grond van die beginsels van die “sense-making” teorie. ‘n Toepassing van kennis van dié teorie is aangewend om die impak van die advertensie op ‘n steekproef van reagente te assesseer. Weens die voortdurende mislukking van die advertensie medium om beplande voordele aan die borge te lewer, styg vlakke van kritiek gerig tot hierdie medium. Juis hierdie statistiek het die besluit om die advertensie medium as voorwerp van studie te gebruik, laat ontwikkel. Die beplande voordele vir die borge hou direk verband met die oordrag van die betekenis wat die ontvanger van die advertensie boodskap sal aanpar om op te tree, en sodoende tot voordeel van die adverteerder sal strek. Kritiek is spesifiek gerig op die mislukking van al hoe meer advertensies wat nie betekenisvolle voordele lewer nie as gevolg van die irrelevansie van die vorm van kommunikasie vir die ontvanger. Die herkenning van die groeiende behoefde het ‘n beroep gemaak om ‘n paradigma skuif te maak, weg van die huidige, tradisionele, linêre model wat die ontwerp van advertensie boodskappe fassiliteer. Hierdie behoefte is om ‘n meer empatiese benadering in te stel, wat ‘n positiewe interaksie tussen die adverteerder en teiken gehoor sal fassiliteer. Die ontstaan van die sogenaamde “experietial marketing communications” het voorgestel dat die advertensie medium sterker getrouheid tussen organisasies en hul klante kan adverteer. Hierdie oogpunt, saam met die insig van dié gene wat in die veld van “sense making” werk, stel voor dat die inkorporasie van die “sense-making” teorie, wel die paradigma skuif, beroep op die ontwerp van die advertensie, kan akkommodeer. Dit het die ontwikkeling van ‘n advertensie met die “sense-making” teorie in sy konstruksie geïnkorporeer, aangewaldeer. Die vereiste om die oordrag van die beplande betekenis van ‘n advertensie te bewerkstellig, is gefassiliteer deur sketse en aanwysings te inkorporeer. Hierdie sketse en aanwysings is ontwerp om die voorkoming/oplossing van dubbelsinnigheid te ondersteun en om reagente te help om kognitiewe gapings te oorbrug. Die ondersoek het die vorm van ‘n ontdekkings gevallestudie aangeneem. Die advertensie, gebaseer op die “sense-making” teorie, het die kontrole element van die studie verteenwoordig. Onderhoude is indiepte gevoer met graad 12 leerders wat gekeur is op grond van die feit dat hulle in die teikengroep van die ontwerpte advertensie val. Die semigestruktureerde aard van die onderhoude het toegelaat dat die voorafbeplande blootstelling aan die betekenis vergelyk word met die dekodering van die terugvoering in verband met die advertensie. Resultate het gewys dat daar wel ‘n oordrag van die beplande, geïnkorporeerde betekenis in die advertensie plaas gevind het, wat bewys is in as ‘n dekodeerde reaksie van die reagent. Hierdie positiewe bevindings neig om te bewys dat ‘n bewuste aanwending van die “sensemaking” teorie tot die konstruksie van die advertensie wese die effektiewiteit van boodskappe verbeter.